GetApp offers free software discovery and selection resources for professionals like you. Our service is free because software vendors pay us when they generate web traffic and sales leads from GetApp users. Because we’re committed to help you find the right solution for your business needs, we list all software vendors on our website, and give them the opportunity to feature their solutions and collect user reviews. At GetApp, our comprehensive software listings, verified user reviews, software evaluation scorecards, product comparison pages and articles will empower you to make confident and well-informed purchase decisions.
Here's our list of apps for Call Center. Filters help you narrow down the results to find exactly what you’re looking for.
Your full-stack call center software awaits. LiveAgent is a web-based Help Desk / Call Center solution which enables the management of support tickets from multiple channels, customer calls, live chat, and social media.
Start with a 14-Day free trial, no credit card needed, no contracts.
Read more about LiveAgent
Twilio brings a powerful API for phone services enabling companies to make and receive phone calls, and send and receive text messages. It allows programmers to easily integrate various communication methods and to use existing web development skills and codes to solve communication problems.
Read more about Twilio
XCALLY provides all the tools to manage interaction with your customers, coming from several channels: email, SMS, web chat, phone calls, social media and messaging apps. Furthermore you have fundamental modules like Dialer, IVR Designer and a lite CRM.
Read more about XCALLY
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Your traditional customer service telephony that has been redesigned for the cloud.
Read more about Zoho Desk
Shelf is redefining the future of work with answer automation, quickly connecting people with the knowledge they need to do their job. Our highly awarded knowledge automation platform revolutionizes how organizations curate and distribute company knowledge so customers know more, and agents do more.
Read more about Shelf
contactSPACE is an intuitive cloud contact centre solution that empowers your team to make better-quality contact. Design the perfect user interface with our drag and drop editor, and utilise our smart diallers to make quality contact, at scale. No coding necessary - train and onboard in minutes.
Read more about contactSPACE
ICTBroadcast is a unified auto dialer and smart predictive dialer software solution designed to help small and medium businesses as well as ITSP to facilitate them to offer hosted telemarketing / bulk communication services to their customers using voice, SMS, email and fax technologies
Read more about ICTBroadcast
DialerAI is a predictive dialer solution designed for call centers, which helps manage inbound and outbound call routing between prospects and agents. Key features include interactive voice response (IVR), text-to-speech conversion, white labeling, voice broadcasting, and contact management.
Read more about DialerAI
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.
Read more about Zendesk
GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.
Read more about GoToConnect
Operating a high performance contact center has never been easier with our products that focus on contact center management. From accurately forecasting workloads to monitoring agents’ performance and tracking key metrics with real-time reporting, we help you deliver exceptional customer experiences
Read more about NICE CXone
Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Talk, Dialpad Contact Center, and Dialpad Sell.
Read more about Dialpad
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more
Read more about Five9
CallHippo is a Cloud Based Contact Center Solution that is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. 24x7 World Class Support. Instant Setup
Read more about CallHippo
3CX is an all-in-one call center solution to communicate with customers via voice, video & chat. Offers advanced queue strategies set to individuals or groups. Integrates with various CRMs & MS 365. Includes call recordings & reports. One interface to answer customer live chat, FB messages & SMS.
Read more about 3CX
MiCloud Connect is a scalable communications platform that helps teams communicate through calling, group chats, video conferencing, messaging, collaboration tools and more.
Read more about MiCloud Connect
Alvaria Workforce is a high-performance contact center software solution that provides forecasting, planning, scheduling, employee self-service and real-time agent tracking to ensure that all agents and supervisors are productive, engaged in their work and delivering exceptional customer experience.
Read more about Alvaria Workforce
Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality.
Read more about Nextiva
Set up your call centre online in just a few clicks. No need for technical expertise to deploy a high-performing call centre for your business. Configure everything online. Be up and running in minutes.
Read more about Ringover
Better sales, made simple. Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling & texting. Supercharge your CRM into an automated sales machine with an intelligent autodialer, seamless CRM integration, and Enterprise Contact Center.
Read more about Kixie PowerCall
MightyCall’s plethora of features and ease of use makes it an ideal VoIP provider for a call center. Calls will be organized better than ever and with advanced analytics, bosses can properly supervise and assess their call agents.
Read more about MightyCall
Bria is a cloud-based and on-premise VoIP solution that helps businesses manage communication & collaboration via messaging, file sharing, video conferencing & more. The white-label capabilities help organizations design a personalized softphone using custom logos, themes, colors, and configuration.
Read more about Bria
InfoFlo software is the most intuitive CRM software on the market. It's perfect for managing customer relationships. With InfoFlo you can now manage all emails, documents, tasks, invoices, sales/opportunities, tasks, calendar events in one simple to use interface
Read more about InfoFlo
JustCall is an SMS survey software designed to help sales and support teams in the healthcare, education, finance, eCommerce, and real estate sectors manage international calls via local phone numbers. Key features of the platform include call management, bulk SMS campaigns, appointment scheduling, auto dialer, call whispering, post-call surveys,...
Read more about JustCall
With Playvox, you will centralize & automate your entire QA process. This ensures quality performance is always being monitored, measured, trained, recognized & rewarded. Playvox helps customer service teams focus on what's most important by optimizing daily tasks, thereby boosting work satisfaction
Read more about Playvox
Vendors bid for placement within our listings. This option sorts the directory by those bids, highest to lowest. Vendors who bid for placement can be identified by the blue “Visit Website” button on their listing.
Sorts products as a function of their overall star rating, normalized for recency and volume of reviews, from highest to lowest.