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Here's our list of apps for Customer Experience Software. Filters help you narrow down the results to find exactly what you’re looking for.
Contentsquare is the #1 cloud-based digital experience analytics platform designed to help businesses visualize and evaluate the customer journey and behavior on their website, mobile experience or app.
Discover features like Session Replays, Customer Journey Mapping, Heatmaps, AI Alerts & more.
Read more about Contentsquare
SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience.
Read more about SurveySparrow
EngageBay is an all-in-one marketing, sales and service automation software which automates marketing sales by combining lead generation, email marketing, marketing automation, CRM & social media engagement. EngageBay helps businesses acquire, engage, nurture, and close leads from a single platform.
Read more about EngageBay
Zoho CRM has a clean user interface that facilitates easy navigation. Engage your prospects and/or customers through live chat options, forums, in-product banners, and several other features.
Read more about Zoho CRM
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations.
Read more about Zoho Desk
Turn every interaction into an opportunity to deliver a stellar customer experience. Front is a customer communication hub that allows companies to offer tailor-made service at scale. We combine the simplicity of the email inbox with the automation and insights of a CRM.
Read more about Front
Facelift Cloud is an online social media marketing solution which integrates with social networks including Facebook, Instagram, LinkedIn, Twitter, Wordpress, and more, to facilitate the creation, management, publishing, and tracking of online marketing campaigns.
Read more about Facelift Cloud
With card sorting, tree testing, shareable highlight reels, automatic audio transcriptions, and more, quickly run customer experience studies to gather feedback & insights from your target persona(s) as they navigate your sites, apps, or prototypes (or your competitors) on mobile, desktop or tablet.
Read more about Userlytics
Medallia is the market leader in Experience Management - trusted by over a thousand of the world’s leading brands. According to the Forrester Consulting Total Economic Impact™ Study commissioned by Medallia, organizations using Medallia can achieve $35.6M in value and an ROI of 591% over 3 years.
Read more about Medallia Experience Cloud
Arena creates group rooms for any event, live, and streamming allowing users to discuss and talk about your content. Your group chat is displayed wherever you choose, and you can customize it to match with your website design.
Read more about Arena
Refiner is a user feedback & customer survey software built specifically for SaaS companies. We help data driven SaaS teams better understand their users, measure customer satisfaction (NPS, CSAT), or research what to build next.
Read more about Refiner
A solution optimized for cost, speed and quality, Gupshup's smart messaging platform helps acquire, engage, and retain customers with a single API to access every communication channel your customers use for all your business messaging needs.
Read more about Gupshup
Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.
Learn more at surveymonkey.com
Read more about SurveyMonkey
Hootsuite helps brands manage social media better, from the smallest businesses to the largest enterprises across CPG, finance, healthcare, tech, higher-ed, and government services.
Read more about Hootsuite
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.
Read more about Zendesk
SoGoSurvey’s customer experience (CX) platform enables companies of all sizes to discover and act on what drives customer loyalty. Keep customers happy and build value for your CX initiatives by prioritizing activities with the biggest potential impact on valued customers.
Read more about SoGoSurvey
Userlike is live chat software for website and mobile messaging support. Help your customers via a chat window on your site or your customers' favorite messaging app such as WhatsApp, Facebook and more.
Read more about Userlike
Trustpilot is a customer review management platform that helps online businesses to establish a trusted brand and connect with customers by collecting reviews and gathering feedback to improve customer experience, amplify their online presence, increase conversions and sales, and more
Read more about Trustpilot
Podium is an Interaction Management platform used for reputation management, review generation, messaging customers on any channel. Gather feedback, text customers, get reviews - all with Podium.
Read more about Podium
Great customer experience requires daily focus. Use Hotjar Session Recordings to see how people interact with your website and identify pain points or blockers in the customer journey.
Read more about Hotjar
With Five9, you can close the gap between your customer experience goals and the service you are actually able to deliver. With sophisticated features like ACD intelligent call routing, customer self-help through IVR, and CTI screen pops to inform agents of customer history.
Read more about Five9
Access to customer reviews, across every touch point, from every source, in one place. BirdEye lets you dig beneath reviews, ratings, customer feedback, and survey scores to discover what's working, what's not, and where. Collect feedback across the customer journey via email, websites, SMS.
Read more about Birdeye
Survio is a web-based solution designed to help individuals and businesses create surveys to gather client and employee feedback in order to measure customer satisfaction and enhance services. It lets users utilize survey templates and build, distribute, and manage surveys via mobile devices.
Read more about Survio
Alchemer is the only customer-experience (CX) and voice-of-the-customer (VoC) solution that helps you transform into a truly customer-centric organization by making sure the voice of the customer is heard loud and clear across every department.
Read more about Alchemer
Grade.us is the review management software that helps marketers, agencies, SEOs and enterprises get great reviews on all of the important review sites with email and text drip campaigns. It monitors reviews across websites, and amplify best reviews on website and social media channels.
Read more about Grade.us
The Influitive platform helps B2B companies discover, nurture, and mobilize their customers, developers, partners, and employees to shorten sales cycles, amplify marketing, increase retention and drive product innovation.
Read more about Influitive
Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.
Read more about Qualtrics CustomerXM
KnowledgeOwl is knowledge management and documentation software used to create knowledge bases. It allows you to create and share online manuals, handbooks, help pages, user guides, software documentation and more. Users can create online portals, manuals, and help sites for customers and employees.
Read more about KnowledgeOwl
SAP CRM On-Demand is a cloud-based customer relationship management solution that integrates with SAP ERP, forming part of the complete SAP business suite. The CRM software provides a single platform to store all client account information and manage all customer communications.
Read more about SAP Customer Experience
Solutionreach is a patient engagement platform designed for healthcare practices of all sizes, including primary care, multi-unit operations, and specialty practices. With this solution, healthcare teams can access a comprehensive set of capabilities including website management, online scheduling, reputation management, follow-up surveys, patient...
Read more about Solutionreach
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