Here's our list of apps for Customer Engagement Software. Filters help you narrow down the results to find exactly what you’re looking for.

354 Software options

Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help, support channel integrations, & more Read more about elevio
Lob Direct Mail is a software platform that allows marketing teams to use direct mail as a part of omni-channel campaigns across the customer lifecycle. Features include automatic triggers, activity dashboards, reports and analytics, invoicing, customizable templates, delivery tracking, and more. Read more about Lob
A solution optimized for cost, speed and quality, Gupshup's smart messaging platform helps acquire, engage, and retain customers with a single API to access every communication channel your customers use for all your business messaging needs. Read more about Gupshup
Falcon.io is a SaaS platform designed for social media marketers for social media monitoring, engagement, publishing, analytics & customer experience management Read more about Falcon.io
SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience. Read more about SurveySparrow
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media Read more about LiveAgent
Connect in real time with customers and prospects, across all channels. From email to phone, live chat, and even social media, stay in touch anytime, anywhere with an Omnichannel CRM like Zoho. Read more about Zoho CRM
monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work. Read more about monday.com
Freshdesk is a cloud-based customer service software that helps businesses of all sizes engage with customers across email, phone, chat, and social media effortlessly. Read more about Freshdesk
Pipedrive is a sales management tool that gets sales teams organized. It helps you focus on the activities that drive deals to close. Read more about Pipedrive
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations. Read more about Zoho Desk
Engage customers on your website and guide them through the sales process or provide them with an amazing customer service! Try LiveChat for 30 days for free! Read more about LiveChat
Turn every interaction into an opportunity to create loyal, happy customers for life. Front is a customer communication hub that allows companies to offer tailor-made service at scale. We combine the simplicity of the email inbox with the automation and insights of a CRM. Read more about Front
EngageBay is an all-in-one marketing, sales and service automation software which automates marketing sales by combining lead generation, email marketing, marketing automation, CRM & social media engagement. EngageBay helps businesses acquire, engage, nurture, and close leads from a single platform. Read more about EngageBay
Customizable online community platform to connect, engage and retain users. Members can write articles, ask questions, submit answers, upvote, comment & share multiple types of content. Engage your customers with gamification, incentivization & notifications; enable them to connect under your brand. Read more about Tribe
Landbot.io is a cloud-based platform designed to help small to medium businesses build conversational websites to help improve the customer experience & lead generation. Landbot.io enables users to create chatbots using a conversational user interface & provide better engagement on landing pages Read more about Landbot
Froged is a customer service engagement and communication software that helps companies improve customer satisfaction, customer onboarding and long-term customer success. Read more about Froged
Canny helps product teams to collect and organize user feedback and feature requests to better understand customer needs, and prioritize their product roadmap Read more about Canny
Medallia is the market leader in Experience Management - trusted by over a thousand of the world’s leading brands. According to the Forrester Consulting Total Economic Impact™ Study commissioned by Medallia, organizations using Medallia can achieve $35.6M in value and an ROI of 591% over 3 years. Read more about Medallia Experience Cloud
Use the right channel, device and message - all at the right time to engage efficiently and reduce time-to-value and time to monetization. Read more about CleverTap
Trengo is a collaboration platform that provides businesses with a shared inbox to manage team communication and interact with customers across multiple channels such as WhatsApp, emails, chat, social media platforms, and voice calls. Read more about Trengo
Increase conversions by as much as 15% by adding real-world context to your store. Highlight activity and create urgency with simple, elegant Nudges Read more about Nudgify
Rocketlane is a customer onboarding platform that lets teams collaborate with customers to hit onboarding and software implementation goals, shorten time-to-value, and deliver a 5-star experience. Read more about Rocketlane
Capillary Engage+ is an AI-powered marketing solution that empowers brands to connect with customers on preferred channels for lasting customer engagement. The platform guides brands to go beyond standard sms and email campaigns by customizing the reach across online, social and offline channels. Read more about Engage+
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do Read more about Slack
Hootsuite helps brands manage social media better, from the smallest businesses to the largest enterprises across CPG, finance, healthcare, tech, higher-ed, and government services. Read more about Hootsuite
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history. Read more about Zendesk
Viber is a mobile messaging platform, which helps businesses communicate and run promotional campaigns via one-to-one chats, video calls or text notifications. Read more about Viber
Onboard customers and keep them engaged with email, push, and in-product messages Read more about Intercom
Userlike is live chat software for website and mobile messaging support. Help your customers via a chat window on your site or your customers' favorite messaging app such as WhatsApp, Facebook and more. Read more about Userlike
Trustpilot is a customer review management platform that helps online businesses to establish a trusted brand and connect with customers by collecting reviews and gathering feedback to improve customer experience, amplify their online presence, increase conversions and sales, and more Read more about Trustpilot
Apptivo is a customer relationship management app that allows businesses to create and manage customer accounts with information such as contact info, website, annual revenue‚ address‚ number of employees‚ & more. Accounts can be associated with other records such as Contacts or Opportunities. Read more about Apptivo
Guusto makes it easy for HR leaders at companies with 200+ employees to build recognition programs and shape culture. The #1 Highest Rated Recognition Platform on G2. No minimums, markups, or hidden fees, and full credit back on unclaimed gift cards to deliver UNMATCHED VALUE! START FOR FREE. Read more about Guusto
Use Salesforce Service Cloud's customer self-service, online communities, live chat and social customer support features to improve online customer engagement. Read more about Salesforce Service Cloud
Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence. Read more about Sprout Social
Typeform is the versatile data collection tool that makes asking easy and answering fun, whether it's forms, quizzes, surveys, or something completely new. Read more about Typeform
Customer content boosts average order value, time on site, pages viewed, and more. Showcase customer reviews, photos, and more on site to build shopper trust. Read more about Yotpo
Alchemer is the only solution that helps you transform into a truly customer-centric organization by making sure the voice of the customer is heard loud and clear across every decision you make. Hyper-personalized and actioned around the customer - from finding them to keeping them. Read more about Alchemer
Pipefy is the Work Management platform that empowers do-ers to organize and control their work in a single place, allowing anyone to streamline and automate any process on their own. Read more about Pipefy
The Influitive platform helps B2B companies discover, nurture, and mobilize their customers, developers, partners, and employees to shorten sales cycles, amplify marketing, increase retention and drive product innovation. Read more about Influitive
Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions. Read more about Qualtrics CustomerXM
Solutionreach is a patient engagement platform designed for healthcare practices of all sizes, including primary care, multi-unit operations, and specialty practices. With this solution, healthcare teams can access a comprehensive set of capabilities including website management, online scheduling, reputation management, follow-up surveys, patient... Read more about Solutionreach
Pendo is a product experience platform for teams to capture product usage data and behavior, gather feedback, and influence behavior with in-app messaging Read more about Pendo
Using the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers demanding B2B teams to achieve unparalleled service excellence. Read more about Vivantio
ClientPoint is a web-based proposal management solution for sales & marketing teams to create customized proposals for sharing with their clients Read more about ClientPoint
amoCRM provides tools to identify and nurture the 20% of your customers that drive 80% of your sales. Interact with chatbots, send email campaigns and win more customers with this messenger-based sales solution for SMBs and entrepreneurs. Read more about amoCRM
Software that helps businesses manage and generate online reviews, engage and respond to customer feedback, and discover key customer insights Read more about ReviewTrackers
EZ Texting delivers the smartest, fastest, easiest, and most reliable ways to connect with your mobile audience. Read more about EZ Texting
Genesys Cloud CX is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation Read more about Genesys Cloud CX

Related categories