QuickBooks Online Advanced

4.4 (808)
Accounting & business management for small businesses

Overall rating

4.4 /5
(808)
Value for Money
4.2/5
Features
4.3/5
Ease of Use
4.3/5
Customer Support
4.0/5
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808 Reviews

Ali
Overall rating
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best accounting software

Reviewed on 24/05/2022

Quickbooks is the most popular accounting software for small businesses and entrepreneurs. And for good reason! Quickbooks makes running your business easy, which is why it's so popular amongst entrepreneurs. Using Quickbooks made my accounting so simple. I love how I could sync everything to my phone and never miss an invoice or payment.

Pros

QuickBooks is the best accounting software for established businesses and startups. It offers the best tools to make sure you always have the most accurate financial data possible, no matter what. And their technical support is second to none!

Cons

Ability to send invoices via text messages

Response from Intuit

Hi, Ali, and thanks for writing your review!

We're so glad to hear that QuickBooks has made managing your business financials so much easier! That way you have more time to do what you love!

If you have any suggestions on features you think would make QuickBooks even better, please don't hesitate to send them over for our Developers review by using the 'Feedback?' icon in-account, as this is how we improve upon our products.

We appreciate you being part of the QuickBooks family!

-Faith, The QuickBooks Team

Russell
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Ubiquitous and necessary, but far from perfect

Reviewed on 19/07/2022

It is a necessary evil.

Pros

Online access is convenient. Most clients are already using it. Easy to get accountant access. Bank feeds are superior to the desktop product. Integrates with many different tools through Zapier. Works with a large array of direct 3rd party add ins.

Cons

It lacks basic and essential features such as reliable backup/restoration of data, month end closing tools, etc. forcing us to pay third parties to make up for what QBO lacks. The receipt capture is too limited and is very poor at matching transactions if it doesn’t automatically recognize a receipt.

The system is extremely nit picky about which type of transaction you are using in the moment. This is not an issue with QB desktop as you can easily enter almost any type of transaction from the register without the need to tell it what you are doing in advance.

The product does not often get substantive improvements and yet the subscription fees are very high and are increasing over time. Pay more, get the same product.

Response from Intuit

We appreciate you taking the time to write your review, Russell.

We want to be sure you're enjoying your time with QuickBooks, and that you're getting the most out of your product. If you have any suggestions about what you think would make QuickBooks better for your business and others, please don't hesitate to send these over for our Developers review using the 'Feedback?' icon in-account.

Also, if you need assistance or run into any issues, please don't hesitate to get in touch with our QuickBooks Technical Support Team by phone or chat using the 'Help (?)' icon > 'Contact Us' right from within your account. We'd be more than happy to take care of you.

-Faith, The QuickBooks Team

modesta
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Bookkeeping and accounting made easy

Reviewed on 05/02/2023

It's an easy to use software overall

Pros

Quickbooks online is easy to use for business bookkeeping and efficient reporting. Clients prefer this to other bookkeeping software

Cons

It was difficult to import trial balance from the previous software. I could not see the option to import TB

Eric
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

As a General Contractor I wouldn't recommend

Reviewed on 10/02/2021

Frustrating

Pros

Nothing really. We used to have QB desktop and it was pretty solid, but it was clunky for our remote accountant to access the desktop version (possible, just challenging for only our accountant or we could be on the desktop version at a time). Otherwise it the desktop version was great.

Cons

Where do I start. Customer service knows 'zero' about the construction industry hence can't relate to questions regarding simple things such as sub-contractor W9 and certificate of insurance (COI) storage. QB desktop has a place for input of COI storage with the addition of 'reminders' when a sub's COI expires. The online version has nothing for this (and this is a big deal for a growing general contractor - keeping track of COI manually is a huge pain). Also, when adding a project (location) for an Existing customer one would think you could go into an Existing customer profile to create a new project - but no, you have to create an entirely new CUSTOMER to do this, when all you are doing is adding a project to an existing Customer. It's baffling. Our accountant also doesn't like QB online and commented it was designed by website designers - not accountants. I agree. We're looking for new accounting software.

Constantine
Overall rating
  • Industry: Maritime
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

QuickBooks Online Advanced: An Advanced Accounting Solution

Reviewed on 24/01/2023

Overall, QuickBooks Online Advanced is a great accounting solution that offers a lot of features to help businesses manage their finances easily. The mobile app is user-friendly and makes it easy to access data anytime and anywhere.

Pros

QuickBooks Online Advanced has a lot of features that make accounting and bookkeeping easier, such as its ability to track income and expenses, reconcile accounts, and generate financial reports. It also has a great mobile app with a friendly user-interface, making it easy to access data on the go.

Cons

QuickBooks Online Advanced can be difficult to navigate for newcomers and lacks some customization options. It also doesn't have a good budgeting feature, which is a must-have for any business.

Alternatives Considered

FreshBooks and Quickbooks Online

Reasons for Switching to QuickBooks Online Advanced

QuickBooks Online Advanced offers superior features to its alternatives, including its ability to track income and expenses, reconcile accounts, and generate financial reports. It also has a great mobile app, allowing users to access their data on the go. Additionally, its integration with other accounting software makes it a great option for businesses that need to manage multiple accounts.
Elizabeth
Overall rating
  • Industry: Religious Institutions
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

QuickBooks Online is Great for our Small Church!

Reviewed on 11/02/2023

Very user friendly & just makes sense! When I have had an issue, customer service has been very helpful and staying on the phone with me until I get it resolved.

Pros

Easily keep track of giving records, and church expenses to make sure we are staying within our budget.

Cons

That I have to assign a sales receipt when it is not necessary for our business structure. I don’t like that. It gives me an error on every giving transaction. I enter because of this.

Shaun
Overall rating
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Important and Clever Accounting Tool

Reviewed on 02/03/2023

Software has been a very useful tool and has saved time and effort on administration time and costs. Being able to track outstanding balances and report at a high level has been very useful

Pros

QB utilizes an attractive and user friendly UI paired with lots of helpful features for accounting purposes. Reporting is easy and produces important data is a clear and visually pleasing way

Cons

Custom service can be a little slow and tiresome at times but generally speaking the company and software has performed admirably.

Karl Ismael
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

QuickBooks Online Advanced Review

Reviewed on 17/02/2023

My overall experience with QuickBooks Online Advanced has been great. It's a user-friendly software that has helped me to streamline my accounting tasks, manage my financial operations more efficiently, and automate data entry. I appreciate the customizable reports feature, which has saved me a lot of time and effort.

Pros

QuickBooks Online Advanced is an excellent accounting software that is easy to use, efficient, and has numerous features that make it stand out. The thing I liked most about this software is its ability to streamline financial operations, manage expenses, and automate data entry. The platform is intuitive, and it's effortless to navigate and create custom reports.

Cons

While QuickBooks Online Advanced has many great features, it does have a few drawbacks. The pricing is one of the cons, as it may not be affordable for small businesses. Another thing I didn't like about this software is that some of its features may be difficult for first-time users to navigate, and it may take a while to get the hang of it.

Verified Reviewer
Overall rating
  • Industry: Accounting
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Essay to use Accounting software

Reviewed on 03/03/2023

Pros

Easy to use, flexible, and low cost, it requires minimal training.

Cons

Multicurrency is very difficult to use.Easy to change and delete records, this is not good for control purposes.

Ferhat Suat
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Best booking app

Reviewed on 08/03/2023

Pros

Everything is in auto-mode. Saves hours of time :)

Cons

Customer support could be better. Time delay is not very good, but it is good enough

Ryan
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Quickbooks Online Advanced

Reviewed on 11/12/2019

There are so many reasons why we love working on Quickbooks online. The credit card processor working through our website, the mobile app and card processor, as well as the integration to WordPress and to help add automation to our financial recording.

Pros

There are so many features to this software, but my favorite is definitely the online platform. I am able to see the progress of the business through my phone or iPad and not just sitting behind a desk. So much business is done on the road or moving around and having the app easily accessible I can always be in touch with what is going on in the company.

Cons

Setting up the new company file was difficult. We were moving from QuickBooks desktop and it had to much data (20 years worth) that we were not able to compress it then upload the information to the new platform. We were able to do batch uploads which did allow us to preserve some data but it did make the transition a little more difficult than it needed to be.

Alternatives Considered

QuickBooks Desktop Pro

Reasons for Choosing QuickBooks Online Advanced

We made the switch to help add automation to our process and to move to software better suited for our needs. We were using the Desktop version for 20 years so we needed to get something newer and more customizable.

Switched From

QuickBooks Desktop Pro

Reasons for Switching to QuickBooks Online Advanced

We looked at enhancing our QuickBooks desktop, but all the pros that online had for us gave us only one option and that was to upgrade to the online version. The Quickbooks IOS App and the integrations with our website make it the best software for us by far.
LeAnn
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

So much better than complicated systems!!!

Reviewed on 11/12/2019

We have realized much richer reporting, faster data entry and uploads, connection to multiple apps such as Bill.com, and a wealth of information readily available through QuickBooks training, online experts, and even YouTube videos.

Pros

We love that QuickBooks provides an online option that is easily accessible for all of our virtual employees and financial advisers. It has been a breeze to use compared with our old system (Abilla MIP). In today's digital age, we don't often need all the complexity - just the natural, simple, and efficient financial management systems.

Cons

The only thing we haven't liked is that our transition from MIP had to be done manually.

Alternatives Considered

MIP Fund Accounting

Reasons for Choosing QuickBooks Online Advanced

Abila was archaic and our installation was no longer supported. For our organization, even moving to MIP online would have been overkill and costly.

Reasons for Switching to QuickBooks Online Advanced

Most efficient use of time and money with all the features we needed.
Curran
Overall rating
  • Industry: Public Policy
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Complicated Software, With Deep Capability

Reviewed on 21/08/2019

Overall I find it very helpful. It is easy to enter and find bills. It had a steep learning curve, but once overcome, it is extremely helpful software.

Pros

The ability to find any transaction, bill very fast. There are reports that can be deeply customized, bills can be searched easily, and it is easy to switch between companies.

Cons

It has too many features! It has a million options, and options within options. If you are inexperienced with the software, it can be hard to find what you are looking for. Once you do find things it becomes quite simple.

Response from Intuit

We love knowing you've been able to locate the transactions you're looking for quickly and easily, as well as create customized reports to view specific data, Curran! We wanted to make sure to provide as many options and features as possible to meet your business needs. To find out more about how certain features work in QuickBooks, we invite you to check out our video tutorials: https://quickbooks.intuit.com/tutorials/

Thanks for a great review!
Morgan, The QuickBooks Team

Karen
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Non-Profit QBO simplifies donor & expense allocations for auditing purposes.

Reviewed on 23/02/2021

I have been using Quickbooks Non-Profit for years and all entries and creation of programs for a non-profit provides a visual presentation that provides Board Members and Financial Auditors the clarity and simplifies where the non-profit stands.

Pros

Due to the complexities of non-profit financials. Quickbooks alleviates much of the work and assists with proper allocations of Donor Contribution, Grants and Foundation monies. Classifying expenses is also tricky without the easy to use features Quickbooks non-profit software provides.

Cons

I cannot think of any downfalls. I have used other non-profit accounting softwares and Quickbooks is by the far the best.

Alternatives Considered

Xero

Reasons for Switching to QuickBooks Online Advanced

It has the best functionalities needed for auditing purposes.
David
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

QBO Advanced is underrated

Reviewed on 11/12/2019

QBO is easy to use and not because it's aimed towards inexperienced users or people who have no accounting background. It can be simple or used in advanced ways.

Pros

The dashboard, cloud-based nature, and layout of the software has been up to date for at least 7 years whereas other general ledger software have stuck with more traditional builds.

Cons

There isn't much I dislike. There are changes that are desired but these are features that other software also do not have.

Alternatives Considered

Blackbaud eTapestry

Reasons for Switching to QuickBooks Online Advanced

It's cheap, we know how to use it well, and I do not feel like I'm settling for less just because of the price
Verified Reviewer
Overall rating
  • Industry: Public Policy
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good for small companies with limited transactions

Reviewed on 15/06/2018

Pros

Online accessibility - can work anywhere with an internet connection. Linking to bank and credit card accounts is handy. Linking to Bill.com and Expensify are also easy.

Cons

As a controller and an accountant consultant on the side, I would recommend the online version to small businesses with fewer than 5-10 employees and revenues under $1 million that have very few transactions. For companies that have multiple approval layers and AP invoices, you would need an add on app like Bill.com to handle. We use Expensify and Bill.com to handle expense reporting and AP. QuickBooks Enterprise edition would be a better fit for companies with more than a million in sales and more than 10 employees, but costs can add up on that platform.
-Approval levels are very broad. If I want to allow someone to add classes, I have to give them access to banking and reports that are only for partners to see. Further a la carte customization for permissions would certainly be handy.
-Speed - even with high speed internet, processing multiple AP invoices is very slow compared to the desktop counterpart.
-Accounting integration - when allowing accountants access to the company file, downloading the GL needs to go to excel. If the GL is large, it may exceed the line limit for Excel.
-Some reports are unable to use the custom fields. This creates problems when the custom fields are critical. in our case, we can't run a report of payments received that includes project numbers. In order to get that report, I need to use Zapier to extract payments as they come in and send them to a google sheet. So the only listing I have for payments listed with our custom fields is in Google sheets!

Tammy
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

It's All About The Extras

Reviewed on 11/12/2019

Pros

QBO Advanced includes the analytics through dashboards and Fathom. These are powerful tools and very useful for management. The Enhanced Custom Fields are valuable for our company as we are able to capture information that can be kept in QBO with the client instead of having several spreadsheet to keep this information. The Customize Access By Role is helpful for us because we are able to then develop UI from our software into QBO allowing our developer to have access to QBO but not have access to the entire company file. Feedback is very vital for us the user. As we find something that could make our jobs easier, or a way of getting information out you can always enter the feedback in for Intuit's development team to review. I have experienced that some feedback has been addressed, which adds value for us because we know that the software is becoming a tool that will do all that we need it to do.

Cons

We lost a couple reports when we converted over from desktop, but Intuit is constantly working on enhancing the software.

Joy
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Does the job

Reviewed on 31/05/2022

I am very satisfied with QBO overall, especially since we also use Quickbooks payroll.
Entering receipts and information is very easy and reporting is very intuitive.

I do with there was a better way to enter multiple receipts from a payment processor site(Square/Stripe), versus the batch deposits as the systems integrate now.

Pros

It is easy to enter information into Quickbooks and find it later.
Reports are great! I can always find the infromation I need in a ready report, and love that I can click within a report to access more detailed infromation.

Cons

As a non-profit, it can get a little complicated when tracking restricted revenues and their related expenses.
Year end reporting for fulfilling the 990 is not easy when working around the chart of accounts as it us set up in QBO - some account categories don't match up with the way nonprofits track them.

Response from Intuit

We really appreciate you sharing your review with us, Joy!

It's wonderful that QuickBooks has helped provide exactly what you all are needing for your non-profit!

Please keep in mind that you can create additional Chart of Accounts for more specified categorization using the steps outlined here: (https://quickbooks.intuit.com/learn-support/en-us/help-article/chart-accounts/add-account-chart-accounts-quickbooks-online/L0mCv3AKn_US_en_US?uid=l3xgkvrd).

If you have any other questions or need help, please don't hesitate to get in touch by phone or chat using the 'Help(?)' icon > 'Contact Us' and we'd be glad to get you taken care of from there!

-Faith, The QuickBooks Team

Courtney
Overall rating
  • Industry: Writing & Editing
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Quickbooks Online is great!

Reviewed on 23/03/2022

Very pleased

Pros

I use QBO daily. I appreciate this as our main payroll and accounting system. Quickbooks easily integrates with our third-party websites and needs; eg. credit card processing, Paypal, as well as our donor base as we are a 501c3 non profit. I did not have a background in accounting or business management. Quickbooks Online made it very easy to learn how this function works. QBO Customer service always goes above and beyond assisting any needs. Minimal downtime and errors with this software. Very Happy.

Cons

Over the years QBO has made many advancements and received customer feedback for a quicker, simpler way to run and access reports. I do not have any issues using this software.

Alternatives Considered

ProNavigator
Sue
Overall rating
  • Industry: Motion Pictures & Film
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My experience with quickbooks has been very positive.

Reviewed on 12/06/2018

easy to use and teach
makes our ability to do work very easy

Pros

easy to use
easy to teach
functions are compatible with our organization's operations
Allows a lot of customization for reports

Cons

not cheap
tech support is too expensive
some updates are not necessary. Seem to occur just so it can be said that it was updated.

Response from Intuit

I want you to have all the info you deserve about why support incurs a fee and the reasons behind updates, Sue. While many subscription-based products have support included in the monthly charge (like Online), our standalone Desktop products are billed once upon purchase. Instead of charging more for the product itself, the price is kept at a lower rate by offering advanced support separately. There's more about support plans, and what you can still get without them, at https://community.intuit.com/articles/1501198. Additionally, the need to upgrade the program, and discontinue older products, is a decision predicated on the assurance you will receive top of the line software and support. As older products are retired, all attention can be given to the most secure and feature-laden service on the market.

Before I forget, thanks for reaching out with your review. Happy filming to you and your team at Rehoboth Beach Film Society, by the way. Break a leg!

Jess, The QuickBooks Team

Anibal
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Product

Reviewed on 11/12/2019

Very user friendly

Pros

Easy to use, is easy tp customize to our agency need,

Cons

ability to change transactions once created and posted to the General Ledger

Alternatives Considered

Sage 100

Reasons for Choosing QuickBooks Online Advanced

Easier to use and customize

Switched From

Sage 100

Reasons for Switching to QuickBooks Online Advanced

It adjusted better to our company needs
Noura
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love QuickBooks Online

Reviewed on 29/04/2021

It has been great. It took a little bit of time to get used to switch from desktop to online. Initially I didn't like it as much as the desktop, but got used to it fairly quickly.

Pros

Easy to use. Great customer support with multiple ways to contact support. Helps us track our company easily. Has everything our business needs.

Cons

The app is a little different than the web version, which throws me off sometimes when I am used to doing things a certain way using the web version.

Alyssa
Overall rating
  • Industry: Entertainment
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Must Have Product

Reviewed on 11/12/2019

Every time I've needed help or had a question, I've been able to easily find the answer through their support area or one of their agents. I've never had a long wait time like with other sites. It is really well organized and easy to navigate. QB has so much to offer in its functionality, we're still finding new things we can use.

Pros

QuickBooks is one of the easiest programs to use. The customer service is great and very responsive, expenses are easily trackable. You have the ability to edit and make changes if things need fixed. Some programs won't allow this which can be problematic, but QuickBooks does it all. The search option is one of my favorite things, sometimes you don't have all the information, so this helps you piece it together much faster.

Cons

I really don't have any complaints about the software. We sometimes have issues with some expenses not importing into our other program we use, but I have a feeling that this is the other program's issues, not necessarily QuickBooks.

Shelley
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

A nightmare

Reviewed on 20/11/2019

Overall experience is just massive stress. They will not help you.

Pros

Theoretically, it's a great idea. Great to be able to have multiple users in different locations, and it updates continuously. Being able to attach docs to each transaction is great. But unless your company is very very simple, QBO has the potential to turn into a serious mess.

Cons

It is overly complicated, not intuitive, not easy to learn, and if a mistake is made, it turns into a nightmare. And the tech support people, although extremely nice and polite, generally don't know how to fix the problems, they put you on hold to look it up I think. The are not knowledgable, not confident about their answers. I've had them tell me to do things that made a small problem much worse, I'm now paying an accountant to try to fix the mess. I've asked for someone more knowledgable and they say there is no one. And we pay for the Advanced feature, supposedly better support. Priority Circle too. Gimmicks.

Jodi
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

QBO is Life

Reviewed on 01/12/2022

Pros

It makes a very difficult task like accounting that people take years to learn an understandable and conquerable task for people without the proper education and background. I'm an accounting professional I never intended to be because of it. Payroll is a breeze!

Cons

The terms used for categories gets excessive sometimes but if you keep track then it isn't difficult to learn.