ADP Workforce Now

4.4 (6,986)
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Cloud based Human capital management (HCM) suite

Overall rating

4.4 /5
(6,986)
Value for Money
4.2/5
Features
4.3/5
Ease of Use
4.3/5
Customer Support
4.2/5

88%
recommended this app
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6986 Reviews

Jeremy
Jeremy
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review from a cleaning company

Reviewed on 05/08/2024

It's been very positive I would use this everyday and recommended to anybody

It's been very positive I would use this everyday and recommended to anybody

Pros

The ability to allow all of workers to connect through a single app and see everything they need to see for their job that day

Cons

Some of the abilities need to be updated because it's still a little janky on Android

Jeffrey
Jeffrey
Overall rating
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Full circle - off at prior company, new company on ADP

Reviewed on 09/04/2024

I have been using ADP at all levels for 15 years + at 4-5 companies. I migrated my prior company...

I have been using ADP at all levels for 15 years + at 4-5 companies. I migrated my prior company off of ADP onto a different platform.

I left that company as we were migrating/implementing...and the new company is using ADP workforce now.

I like the individual attention that the level of support we have, but in the prior companies we were generally stuck in the helpline mess or getting passed between next on call.

Pros

dependable, but always there. As long as you are not in the general support services line (which is poor) the business level service support is timely.

Cons

way too complicated. Not pure SaaS and is a mainframe type system.

Donna
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ADP can work for you.

Reviewed on 21/02/2025

It's a wonderful experience. I can do everything I need to do regarding pay, insurance info, and...

It's a wonderful experience. I can do everything I need to do regarding pay, insurance info, and time off.

Pros

Seeing my paystubs, W-2's, requesting time off, see time off taken, and clocking in and seeing time.

Cons

There's nothing not to like about it. Personally, I love having that control over my information.

Hannah
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

User Friendly for Daily Use Activities

Reviewed on 04/03/2025

I would say overall, it has been an okay experience. We have had a few issues.

I would say overall, it has been an okay experience. We have had a few issues.

Pros

Ease of use when it comes to everyday use. Things such as time cards, scheduling, and payroll.

Cons

Things you do not use as often are almost impossible to figure out on your own and you have to call ADP to get help quickly.

Tim
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great user interface

Reviewed on 04/12/2024

I really like the user interface and how easy it was to get users set up on this.

I really like the user interface and how easy it was to get users set up on this.

Pros

Ease of use on the user end. Great intergraded platform

Cons

Higher on the price point. Still reviewing if this the cost is worth it or not

Angie
Overall rating
  • Industry: Warehousing
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Robust system for admins!

Reviewed on 13/02/2025

Overall, ADP Workforce Now is one of the better systems I have worked with due to its advanced...

Overall, ADP Workforce Now is one of the better systems I have worked with due to its advanced capabilities, great for larger organizations.

Pros

ADP's system is very robust, and I like the layout of the platform and how you can easily navigate between sections and find the same information on multiple tabs. I also love the 'Field grabber' option for reports, it makes it so easy to pick exactly what item you need for reporting and know which section you are grabbing it from.

Cons

The employee welcome/homepage can be improved a bit. It was a little difficult to add items/documents for employees to see

Rita
Overall rating
  • Industry: Law Practice
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

If your employer uses ADP Workforce Now, you are in luck!

Reviewed on 10/02/2025

My employer has used ADP in several levels. Our former firm used ADP in a more simplistic form, and...

My employer has used ADP in several levels. Our former firm used ADP in a more simplistic form, and then merged with another, larger firm in 2020 who also used ADP in a more enhanced interface. ADP Workforce Now is one of the many reasons I appreciate our merger; I can see at any time a variety of information.

Pros

ADP makes it so easy to see/edit/submit your timecard and payroll information.

Cons

Wow, I can't think of anything I do not like about ADP!

Najda
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Time clock

Reviewed on 04/03/2025

Reliable, comprehensive HR and payroll management tool. its ability to handle a variety of HR...

Reliable, comprehensive HR and payroll management tool. its ability to handle a variety of HR functions in one platform, from payroll processing to benefits administration and compliance management.

Pros

User-Friendly Interface Many users find the interface to be intuitive and easy to navigate, even for those who may not be very tech-savvy. The platform allows for a seamless experience when entering data, running reports, and accessing various HR functions.

Cons

There have been complaints about occasional system glitches, outages, or slowdowns, especially during peak payroll times. These technical issues can disrupt workflows and cause frustration among users.

Matthew
Overall rating
  • Industry: Religious Institutions
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

ADP Works!

Reviewed on 06/03/2025

Stress-free, very good sign on authentication, simple to make edits and corrections, easy on the...

Stress-free, very good sign on authentication, simple to make edits and corrections, easy on the brain.

Pros

I am an end user, and I find it to be very user-friendly and easy to enter data

Cons

I haven’t found a downside to it. Of course as with any software, there is an initial learning curve. Sometimes not learning curve can be enormous, sometimes not learning curve really requires broad familiarity with software like ADP. Mercifully, it’s been designed with humans in mind and requires perhaps 15 minutes to become familiar with the software

cynthia
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Totally recommend!

Reviewed on 06/02/2025

I find my overall experience is productive and easy. This makes onboarding new employees easy and...

I find my overall experience is productive and easy. This makes onboarding new employees easy and secure.

Pros

Easy to use, I love that I can send the forms to the employees to fill out instead of me having to fill out everything.

Cons

The only complaint I have is with having to always change my password.

Mike
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Pretty solid payroll product.

Reviewed on 11/09/2024

Have used the product since 2017 as a high level practitioner, about 2800 employees over 3 company...

Have used the product since 2017 as a high level practitioner, about 2800 employees over 3 company codes. I have found the payroll service to be reliable, of high quality and pretty user friendly as the user gains experience.

Pros

Excellent reporting functions, very good core product with reliable delivery. Ability to do time data imports / mass updates very good.

Cons

ACA / benefits module was a bit funky, did not want to recognize an offering that did met MEC but not MV. For that reason, we used another solution for ACA filings.

Alternatives Considered

Paychex Flex

Reasons for Choosing ADP Workforce Now

ADP had a better national scale for service and delivery which we felt our small provider could not meet.

Reasons for Switching to ADP Workforce Now

Better database function, better capability. High turnover business and Paychex had some limitations ADP did not. Seems like point of emphasis was different for each vendor. ADP was more inherently "top down", which worked better for our organization. Paychex was pitching some nice employee empowerment features, but that wasn't a good match for our structure, and ADP could do all of them, it just may have taken a step or two to implement.
Bernard
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Tax help resolved

Reviewed on 17/08/2024

Accounting and I wanted some tax related questions answered, so we called ADP. Also, we wanted to...

Accounting and I wanted some tax related questions answered, so we called ADP. Also, we wanted to make some changes to a W-2 and was able to get the problem resolved.

Pros

As a new employee who uses this software, I found no issues with it whatsoever. It was user friendly and comprehensive; further, I was able to get my work done in an expeditious manner.

Cons

Technical support resulted in calls being transferred from one assistant to another; however, our problem was resolved and that was greatly appreciated.

Verified Reviewer
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Best platform I used in term of HR and Payroll function.

Reviewed on 21/10/2024

Pros

How it is very user-friendly in term of employee use and admin use.

Cons

Not everything is included or example the organization chart is extract. Some features we do not have a complete control off and must contact a rep. Some reps are not knowledgeable and point you in different directions.

Faith
Overall rating
  • Industry: Machinery
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Needs to improve.

Reviewed on 17/10/2024

It would have been much better if our contact/rep had listened to our issues and provided support.

It would have been much better if our contact/rep had listened to our issues and provided support.

Pros

The reporting structure was great, one of the best.

Cons

Customer support was almost nonexistent.

Katie
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

ADP Workforce Now is a great onboarding tool

Reviewed on 01/11/2024

We enjoy working with ADP to onboard new employees. ADP Workforce Now allows us to create employee...

We enjoy working with ADP to onboard new employees. ADP Workforce Now allows us to create employee handbooks, enter employee hire information, collect proper forms and documentation, and refer back to that during and after the employment.

Pros

ADP is a great tool for all-in-one employee onboarding, file management, and electronic paperwork.

Cons

ADP isn't the most affordable option out there.

Alternatives Considered

Paychex Flex

Reasons for Switching to ADP Workforce Now

We felt more comfortable with our account rep and ADP felt like they had more credibility.
Jeremiah
Overall rating
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ADP is just right.

Reviewed on 16/10/2024

My experience with ADP is quite good i have had no direct issues to relate.

My experience with ADP is quite good i have had no direct issues to relate.

Pros

ADP is incredible for management of many workplace tasks such as time clock, timesheet pay and PTO management.

Cons

Since i work evenings sometimes when i check ADP at late ours some services are unavailable.

Macayla
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great payroll software!

Reviewed on 19/08/2024

I have enjoyed working with ADP, it is a straight forward processor who we've had no issues with.

I have enjoyed working with ADP, it is a straight forward processor who we've had no issues with.

Pros

-Ease of Use
-Manager friendly
-Great TPA for government filings

Cons

- Security permissions can be hard to figure out
- If doing payroll for multiple companies, starting payroll on one locks all companies

Joyce
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

ADPWFN, still unbeatable when it comes to HRIS services

Reviewed on 30/10/2024

ADPWFN is a one-stop shop for your HRIS needs.

ADPWFN is a one-stop shop for your HRIS needs.

Pros

ADPWFN is very customizable. It even has a payroll calculator to check the net proceeds an employee will get for his pay. 401k deductions and remittances are also integrated into this SAAS, which lessens the hassle of having a different service provider.

Cons

Their billing is quite confusing. There are charges that are not obvious as to when they occurred. Customer service agents are not equally trained and knowledgeable.

Alternatives Considered

Deltek Costpoint

Reasons for Choosing ADP Workforce Now

Their service is cheaper. We had to consider our overhead expense for payroll since we have a different timekeeping provider. We cannot maximize ADP as we only use it for payroll, payroll reporting, tax compliance and employee compensation database.

Switched From

Gusto

Reasons for Switching to ADP Workforce Now

Its more intuitive for a new user to use
Ben
Overall rating
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Working on Workforce Now

Reviewed on 21/10/2024

It has been a love/hate experience. It has everything I need to manage my payroll & related...

It has been a love/hate experience. It has everything I need to manage my payroll & related activities, but it is too complicated. I would prefer a more simplified version...let's call it Workforce Lite?!

Pros

It offers many features, most of which I never or rarely use

Cons

It is overly complicated for my everyday needs. I just want something which easy.

Alternatives Considered

Paychex Flex

Reasons for Choosing ADP Workforce Now

We converted to a PEO arrangement with ADP

Switched From

ADP TotalSource

Reasons for Switching to ADP Workforce Now

ADP is the biggest PEO. Usually, bigger is better
Ilan
Ilan
Overall rating
  • Industry: Graphic Design
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

ADP Workforce Now Review

Reviewed on 01/10/2024

My experience has been positive. I've been able to immediately tell when important events are...

My experience has been positive. I've been able to immediately tell when important events are coming up regarding payment and there's even a method to report for time off which is neat and can be done ahead of time to help plan vacation days!

Pros

It's an on-time solution to know when I've been paid at a job and track my working hours as well as see upcoming payment scheduling. Far nicer than waiting on my employer to give me a check that I scan or cash in the old fashioned way.

Cons

There aren't particular complaints that I have towards the platform. It has a functional design that doesn't need flare to accomplish the tasks it's used for. A few more tutorials may assist new users, I did have to scrolll around a while before understanding the sections at first like with any program.

Kym
Overall rating
  • Industry: Packaging & Containers
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

If you like HOLD MUSIC.....this is your product.

Reviewed on 27/09/2024

Here is what is upsetting, I loved their product. LOVED IT. It did 99% of what I needed it to do....

Here is what is upsetting, I loved their product. LOVED IT. It did 99% of what I needed it to do. I was a proponent of this system to our organization for years, so what makes it heartbreaking for me, is that they couldn't deliver on customer service. They have to be the worst in the industry as it relates to customer service. Hours of waiting on hold for someone to take my call was the number one reason for leaving and it broke my heart.

Pros

Ease of use. Very intuitive system and it was simple and put together well.

Cons

Waiting on the phone for customer service help. Hours on end I'd spent waiting for someone to pick up the phone or return a call.

Alternatives Considered

Paychex Flex

Reasons for Switching to ADP Workforce Now

We didn't have to switch current providers.
Cherie
Overall rating
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

ADP Workforce Now user review 2024

Reviewed on 07/10/2024

My overall experience with ADP is great. It is definitely user-friendly and secures your privacy. I...

My overall experience with ADP is great. It is definitely user-friendly and secures your privacy. I would recommend any business to use ADP Workforce Now.

Pros

ADP Workforce Now allows you to log in via the mobile app or on a your personal browser or in your work browser. The mobile app says Good Morning (your name) and allows you to quickly access inform about your most recent paystub. You can view pay and tax statements to 2022. You can update your w4 tax withholding. You can view your timecard and so much more.

Cons

I provide a 4 star rating for one reason. In the past I've had other jobs using ADP Workforce Now. None of those jobs, or tax documents are listed in one ADP. In order to access this information you'd need to remember your login information

Frankie
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ADP Workforce Review

Reviewed on 18/09/2024

Very very good experience. I have recommended ADP Workforce to a couple of my friends that have...

Very very good experience. I have recommended ADP Workforce to a couple of my friends that have just started their own businesses.

Pros

You are able to do everything in one space as well as recruiting and payroll all in one!

Cons

Nothing so far and I’ve been using for a year now.

Jill
Overall rating
  • Industry: Medical Practice
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Oh how I love ADP Workforce Now

Reviewed on 19/08/2024

I have been using it for years and it is the product of choice for me. With the updates that make...

I have been using it for years and it is the product of choice for me. With the updates that make it even easier to use and the newer reporting system, things are usually looking up.

Pros

The ease of use. Also, the variety of services you can receive to make processing payroll/ HRIS/ garnishments, etc. Always have loved using this product and most jobs I have worked at

Cons

Sometime the system can have glitches that are hard to explain and if you get someone other than your dedicated rep, they are not as knowledgeable. Again, sometimes. Other times I get great customer service all around.

Robert
Overall rating
  • Industry: Wholesale
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Handy App with tons of features

Reviewed on 28/10/2024

Overall a great app for checking pay-stubs and even downloading W-2s at my convenience. This saved...

Overall a great app for checking pay-stubs and even downloading W-2s at my convenience. This saved me quite a bit of time during tax season, allowing me to get a jumpstart on my tax filing. Some minor login glitches kept me from giving 5 stars, but overall it is a great app.

Pros

The mobile app makes this product extremely efficient and convenient. I mainly use it to check my pay-stubs to quickly verify my hours worked. I enjoy the quick access to the pay information, such as weekly pay as well as the YTD summary.

Cons

Sometimes the app would have a hard time with logging in or crashing. I needed to login on a desktop computer to resolve the issue. This would completely erase the convenience of the mobile app, and was a bit frustrating.