ADP Vantage HCM Reviews

What I like most about this software is that it has all that an employee would need in order to determine what their benefits situation is, what their paystubs look like, what their PTO situation is, what their direct deposit information is, etc. What I also very much like about this software is that the information maintained within it is updated in real time, such that users would be able to obtain the answers to whatever HR questions they have without the hassle of having to wait for indeterminate amounts of time. Lastly, the app associated with this software is very convenient, stable, and it simple to use whenever one needs access to the platform and they happen to be on the go.

While I am a big fan of all that this software has to offer its users, there are a couple of minor issues that I find can be worked on by ADP to make the user experience even more friendly. Specifically, I find that having access to an ADP representative via chat would be very convenient, should any questions need to be asked of them, and I would also find it much more convenient if the wait time to reach a representative would be lessened, as it can get a little long at times, (making one have to sacrifice time which could have been spent at work). Lastly, figuring out who the proper person is to speak to, (in terms of customer service), can occasionally get a little confusing, so organizing the phone prompts a bit more such that they would be more understandable would be appreciated. Other than those aspects, I really am a big fan of this software, as it does live up to its expectations the overwhelming majority of the time, which is what I am most impressed by.

Nothing, Defects everywhere . Tax calculations incorrect

Cumbersome, payroll always delayed, just slow

The quick selection buttons on the home page make for easy navigation over using the navigation bar. Lots of tied in features. For example, you can integrate "my learning" if everyone needs to watch a video or do a quiz, etc. You can also punch in and out, have different work codes, etc, in the same software so it's got a lot of functionality.

Before we switched to ADP Vantage altogether, we used ADP for work and the vantage portal to log in from home and I consistently had a lot of problems with it. It didn't make a lot of sense why my logins would be different between the two. It seems more streamlined now. The navigation can feel a bit clunky compared to gusto but it has a ton of pages and info which is also nice.

We use mainly the ADP Payroll feature and employee time management. I find the system very dependable, and easy to use

It can be very difficult to store any data on the site in a portal type setup. It would be worth considering having the data storage capability via Cloud technology. It would be practical to increase the amount of features on the mobile app, to be consistent with those on the desktop application.

ADP is one of many human resource software solutions that I have used. It provides access to all HR functions in one place, allowing employees to manager PTO, required documents, pay statements etc. The one stop solution is very beneficial.

The solution is not very intuitive and takes awhile to figure out how to navigate. While this is not the end of the world, it can be frustrating for new users.

Vantage is basically a hub for all your ADP service that you have like benefits, reporting, and recruiting.

The only thing that I don't like about the product is that it has a very steep learning curve. This is coming from someone who has a lot of experience with this software.

I have found most of the customer service to be outstanding and the programs to be user friendly. For the most part, when I have called the customer service line, I have received prompt and friendly service.

Unfortunately for the transition of 3 of our company codes, we had a rather negative experience. There were significant transition and year end errors that resulted in a very large amount of extra work on our end that needed to be performed. The issue was brought up to the customer service representative in charge of the account and no action was taken. The issue was escalated to her superior and we did not receive an acceptable response from them either.

We also feel that for the functionality of the software, it is expensive.

This is used by almost every employeer I've had so it's nice to have a familiar program from job to job.

I think the clocking in and out could be improved. It's not the most clear and intuitive piece of software I've ever used.

ADP Vantage is well equipped to handle the HRIS needs of companies large and small. The support from ADPs national network is also timely and effective for the most part.

The interface is poorly designed. Simple and common tasks, in some cases, are terribly convoluted and time consuming. Some components are dated and in serious need of updates.

The payroll process seems to be the only thing we do not have many issues with.

The customer service is the worst thing about ADP. You do not get a dedicated account manager, you must call their 800 number and sit on hold and get transferred to several different representatives. The calls can last hours.

The software is not intuitive at all. We moved to a new Applicant Tracking Software because ADP was useless. Basically only a receptacle for resumes and not much else.

As an administrator I am not able to run reports and I am not sure why. I can run saved reports but cannot create new ones. When you do run a report the data integrity is not good. Terminated employee information will show up on the report when you request only active employees.

These are just a few things, there are many more.

I like the HRIS and payroll portals. They are pretty consistent with other products out there and is easy to navigate. The new versions are great, especially since they have periodic upgrades with no interruptions. The help definable help, is needed.

I am not the excited about there time and attendance or their background screening. The time and attendance system has its pros and its cons. Cons to me, are that it can be a bit confusing to manage the CA violations on the time card because it combines all hours on the time card view. For DOT purposes, I need to view total hours for the day, starting at the beginning of the shift to the last clock in, and that is something that I am unable to have done through a report.

ADP is super easy to use. I just log in every 2 weeks to do payroll, and bamm with a couple clicks it is done. I also have confidence that all of my tax and other things I don't want to think about are covered and taken care of. I can also easily edit it with a breeze. Also so many new features coming out that I can't wait to try, Also a great customer service where you get a representative and they are there to help with anything your need

I really don't know what else I would ask for in a payroll system. I would like to not have to download the reports to see them every time I want to see them, and maybe when I do download then they could be labeled with dates rather than right now they all have exactly the same name.

Easy to use once you get use to it and have some training. Very simple once you log in, review what is needed.

Need training to be able to get around site. There are a lot of tabs that need to be learned, but once you have them, its easy.

The only positive thing I can say is that our payroll department is okay with the payroll side. They do not love it and have many issues with the functionality and customer service; but our people are paid on time - and that is important.

Customer service is a nightmare. When you call you are put on hold for a significant amount of time and then typically passed around to multiple people. Many times you will get multiple answers to the same questions. Reporting is also terrible; it is not user friendly and it cannot be tailored to just the fields that you, as a client, are using. Instead you have hundreds of options and might not be 100% sure which one you should use. For example; there are three different fields for social security number. They are all labeled tax id - but there is the plain tax id, the tax id (SSI) and the tax id (SSN). People only have one social security number, you think one field name would cover it all.

I like the ease of being able to clock-in and clock-out for work. I like the ability to go in and see my accrued vacation and sick time.

sometimes I have issues with the program freezing up or not recording my time stamp correctly when I clock-in or clock-out.

There are some good things about the user exp from employee point of view on 10.0
I do enjoy 90% of the folks I work with on the phone. They want to help..can't always help but they want to and
I like the friendliness of them.

Horribly complex reporting system. Company is so big that left hand doesn't talk to right hand so projects ie ACA were a catastrophe. The recruiting module is worthless, slow and antiquated. There is little flexibility in the system to customize. Training is long and not clear.

Has a large number of components that allow you to keep your HR functions in one spot.

Customer service is hard to reach, you get bounced around a lot. The hold times are extremely long. It's sometimes hard to talk to a person who can actually help you. They separate it into several menus so it's hard to navigate the system.

The reporting is robust but some of the standard reports don't pull appropriately. I have had to create custom reports for things that should be easy to find/already built in.

Good to have this sort of thing automated, easier to track than by paper.

The fact that before ADP, I just had to tell our office manager what time I wanted to take, now I have to go on to a system that can be a challenge at times to navigate to do so.

I have been happy with ADP over the years but after switching to EZ time management I am considering dropping both.Have had to call EZ pay customer support almost weekly. Have waited in hold for over an hur. I have waited over 2 hrs for an automated call back that left me on hold 4 more minutes

EZ, pay hours on hold , 2hr call backs, product doesn't work well and over priced now that it has me looking at other products in market

I like the fact that it is reliable and it takes the concern about having taxes properly filed and paid taken care of.

Biggest issue for me is that at times I have needed help with an issue and sat in a call cue for an hour only to have the rep hang up on the call when they pick up, meaning I had to wait another hour. The wait times are not bad all the time, but at year end they can be very long.

I have yet to find anything good about the product.

I spend hours on hold almost daily due to system issues and having to be transferred to different departments because the rep never seems to be able to assist with the problem. No one in the my company will even use the system due to the issues and have reverted to doing everything on paper and excel spreadsheet.

It has some pretty comprehensive info, that is available if you know where to look.

There is so much that needs to be redesigned to be a more user-friendly interface. The app really should be completely redone to look more modern.

Payroll, I love the payroll product, it is very user friendly and any time that there is an issue, the customer services reps are available to handle the calls and find solutions right away.

It is not that I don't like the product, however the Time and Attendance product is not really conducive for the business that we are in.

Ease of use and full suite of the system
Ease of use and full suite of the system
Ease of use and

Troubleshooting issues in-house without proxy management Troubleshooting issues in-house without proxy