--- description: If you're in a hunt for the best solution for your business, learn what Zoho Desk has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zoho Desk Price, Reviews & Ratings | GetApp Singapore 2026 --- Breadcrumb: [Home](/) > [Complaint Management Software](/directory/841/complaint-management/software) > [Zoho Desk](/software/10036/zoho-desk) # Zoho Desk Canonical: https://www.getapp.sg/software/10036/zoho-desk Page: 1 / 90\ Next: [Next page](https://www.getapp.sg/software/10036/zoho-desk?page=2) > Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations. > > Verdict: Rated **4.5/5** by 2211 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Zoho Desk • Customizable workspace that works across any industry, brand, and department. • Compliance with data protection laws, such as GDPR, HIPAA, and CCPA. • Manages inquiries from email, live chat, social media, and other platforms. .• Agents work with contextual support tools and intuitive interfaces that provide necessary information for resolving issues. • Real-time analytics and reporting capabilities help track performance metrics and customer sentiment. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 2211 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Free - up to 3 users, forever\! Express - $7/user/month billed annually Standard - $14/user/month billed annually Professional - $23/user/month billed annually Enterprise - $40/user/month billed annually A 15-day free trial is available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Danish, Dutch, English, French, German, Hindi, Indonesian, Italian, Japanese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese - **Available Countries**: Argentina, Australia, Belgium, Brazil, Canada, Chile, China, Colombia, France, Germany, India, Indonesia, Italy, Malaysia, Mexico, Netherlands, New Zealand, Peru, Philippines, Poland and 11 more ## Features - @mentions - AI Copilot - API - Access Controls/Permissions - Account Management - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Assignment Management - Audit Trail - Automated Routing - Automatic Call Distribution - Autoresponders - Batch Communications - Billing & Invoicing - CRM - Call Center Management - Call Logging ## Integrations (80 total) - APPSeCONNECT - Aircall - Alegra - Asana - AskNicely - Asterisk - BigCommerce - Bigin by Zoho CRM - Breeze - Call Center Studio - Capsule - ChargeOver - ChurnZero - ClickSend - Clockify ... and 65 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Complaint Management Software](https://www.getapp.sg/directory/841/complaint-management/software) ## Related Categories - [Customer Service Software](https://www.getapp.sg/directory/231/customer-service/software) - [Help Desk Software](https://www.getapp.sg/directory/287/help-desk-ticketing/software) - [Customer Support Software](https://www.getapp.sg/directory/562/customer-support/software) - [Customer Experience Software](https://www.getapp.sg/directory/601/customer-experience/software) - [Customer Engagement Software](https://www.getapp.sg/directory/650/customer-engagement/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.sg/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.getapp.sg/software/10317/freshdesk) — 4.5/5 (3408 reviews) 3. [LiveAgent](https://www.getapp.sg/software/91301/liveagent) — 4.7/5 (1753 reviews) 4. [Freshservice](https://www.getapp.sg/software/91351/freshservice) — 4.5/5 (685 reviews) 5. [LiveChat](https://www.getapp.sg/software/8385/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Efficient collaboration software." — 4.0/5 > **Kaylie** | *3 January 2025* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: It is a necessary tool to facilitate excellent synchronization and communication between employees. It has a well-designed interface that is pleasing to the eye. It allows you to keep track of the problems that arise in each department of the company and respond more effectively. > > **Cons**: It is an efficient product and so far we have not had any major problems. > > Our clinics have grown a lot and we have significantly increased the number of employees and professionals working with us, for this and other reasons of administrative streamlining we decided to implement Zoho Desk, which with its features allowed us to facilitate collaboration between employees. We created a ticketing system that allowed us to prioritize employee requests and reduce response time. We created an employee portal where they can find frequently asked questions and report problems. ----- ### "My experience with Zoho Desk." — 4.0/5 > **Claudia** | *2 June 2025* | Law Practice | Recommendation rating: 9.0/10 > > **Pros**: The product has is easy tonuse and has very robust features. Simplicity and functionality of the software. Availability of exceptional customer care services. > > **Cons**: Honestly, I have not experienced issues during implementation of Zoho desk. It is an easy to use software and has unlimited implementation and customization. > > Zoho Desk has enabled us to automate various processes from customer community management, Mobil customer care and contact centre integration. ----- ### "Zohodesk lets itself down with load times" — 3.0/5 > **Daniel** | *3 April 2025* | Automotive | Recommendation rating: 6.0/10 > > **Pros**: Full integration within the zoho suite. The levels of customization are excellent. low cost compared to the competitors > > **Cons**: Load times and performance can be slow. Not all the same features are available on the mobile app > > When I first started using Zoho desk I was impressed but after further usage, I began to feel let down by the load times and the lack of features when it comes to reporting and usage on mobile devices ----- ### "ZOHO Desk Two Thumbs Up\!" — 5.0/5 > **Robert** | *8 April 2025* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: Lots of flexibility to manage what works best for your business. > > **Cons**: I do not really have a least thought at this time. > > Been great for our support ticket tracking. ----- ### "Soho always helps\!\!\!\!" — 5.0/5 > **Leslie** | *16 August 2025* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: The quick and prompt service provided. Problem solving skills are top notch. They diagnose and provide real time solutions > > **Cons**: No complaints so far. We only use when there is a problem that is affecting our daily productivity. Can’t call for help when it’s not needed > > Very fast resolution time. Most problems are solved if not they are escalated to someone else or directly fixed by the live rep in the chat. ----- Page: 1 / 90\ Next: [Next page](https://www.getapp.sg/software/10036/zoho-desk?page=2) ## Links - [View on GetApp](https://www.getapp.sg/software/10036/zoho-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data