Bench Reviews

Customer service is great - our account rep always gets back to us in at most 24 hours and always with helpful answers or information.

I wish tax filing (sales tax and income) was included so I could use Bench for everything.

This was super easy to set up and describe exactly what I was using it for. other providers took ages to figure out how to integrate my Amazon sales but Bench just got it!

The pricing was a bit on the higher side especially the catch up accounting that ended up being a large lumpsum in my case!

The dashboard chat and customer call scheduling were pretty responsive.

a bit clunky moving from bookkeeping to tax platforms and not knowing which chat/communication to use when customer support tells you to check your messages.

I like how simple it was to connect my bank accounts as well as third party payors (eg. paypal, stripe). The interface is intuitive to navigate and uploading receipts using my custom email is a nifty trick!

I wish linking to Bench Tax or having some sort of tax center was a bit more seamless.

Bench has changed our business for the better! Having all of our books from month to month in one place is GAME changing! My favorite part is the real time look at the health of our business because our books are now done monthly. I can be confident that we'll never be behind! Which helps us make better business decisions!

When I was first new to Bench and terms like "balance sheet" and "profit and loss" I wished there was a hover by where you click on them at the top that gave a quick description of what each meant.

I love how user friendly the software is. Everything is easy to upload and the team is able to communicate with you and ask for documents or ask questions.

I have no complaints about any aspect of the software. Very satisfied overall.

I love that I can finally focus on what I do best. Customer service is friendly and answers all questions in a timely manner.

An online chat would be great for faster response. Since I don’t want to be on this platform very often, when I am, I’d like answers quickly.

Using bench takes bookkeeping tasks off my plate, giving me more time to focus on more important areas to grow my business.

I am not able to get quite as granular with monthly reports as I was doing my own books with Quickbooks, but the bookkeepers are very helpful with providing info when requested.

I like the user experience, easy to navigate website.

My bank didn’t integrate, not entirely sure that’s Bench’s fault so I don’t want to leave bad marks just for that.

I run a small business and dont have the or energy run my books, let alone even know how to do it. Bench.co offers a service that is both reliable and affordable. They are also very timely with reminders, reports and other points of contact.

Ive had a few snags with customer service but anytime something has gone of course, they apologized worked diligently to fix it. Is that what really matters?

I like that the online interface is user friendly, albeit a little glitchy.

Software is glitchy and could use a bit of tweaking in order to ensure that it is more effective.

I was hesitant to start Bench because I thought I could handle the bookkeeping for our business on my own. Managing money has always been a strength for me. However, as my company grows I find that I need to keep delegating and removing things off of my plate. At the same time as a business owner I like to keep as much cash inside the company as possible.

I finally gave the free trial a chance and it has been the BIGGEST weight off of me. I know that my bookkeeping is totally taken care of and done professionally. The stress of organizing everything for taxes is lifted off, and I know that I always have someone working on it everyday on my behalf.

Anytime I have questions I get an immediate response along with very valuable advice. I am a Bench customer for life!

I don't like that it keeps disconnecting to my bank account. We've had a few technical issues with that. It can be very time consuming and frustrating especially since I am extremely busy already. I also have to confirm purchases from months prior and that can take a long time! When I confirm those purchases it is usually 30+ transactions and at that point I don't even remember all of them so it takes a while for me to locate receipts. I really dislike that too. I wish it were less expensive for us a small business owner as well.

Bench is an amazing product that is in the cloud. I love that i can access my books from anywhere on the go and get a snapshot of how the company is doing week to week.

There are no cons at this point. I wish they started an accounting arm that tied to bench since their product is so awesome!

We transitioned from a traditional outsourced bookkeeper to Bench and love the ability to go in and view our reports quick and easy. The team is also much quicker to finish month end reports and responds quickly.

The onboarding process was a bit difficult. We had to adjust our expense categories to match. We would like to use the accrual accounting adjustment but haven't been able to get help with this yet.

Bench.co has literally changed the way I operate my organization & school. Whereas in the past we'd have to wait, and work around local accountants who had 100's of clients in queue, Bench allows me the convenience and access to my virtual accountant 24/7 online and poignantly clear on all aspects of bookkeeping.

As with all software based services, sometimes Bench can lag in their monthly accounts at the beginning of the new year. This is a very minor inconvenience to the overall experience.

Bench is SIMPLE. The software provides me an accurate and easy to understand overview of my monthly and annual financials with easy-to- process visuals and graphs. The software integrates automatically with my bank and credit card, alleviating the back and forth calls and emails I used to labor through with my former "brick and mortar" accountants. When I have a question, the Bench team is always available and quick to respond.

Nada! No complaints here! I have not experienced a single problem with the Bench software

- no need to use quickbooks
- friendly and responsive staff when issues arise
- individual bookkeeper assigned to your account
- user interface is friendly and accessible
- reporting features are solid
- costs less than hiring your own bookkeeper
- affordable rates which are advantageous for small businesses

- auto syncing does not connect w Capital One bak accounts which results oftentimes a 2-3 week lag in getting monthly reports back
- only retrospective reporting; no prospective budgeting features (need to use separate software)
- does not provide tax accounting services; only bookkeeping
- cannot easily customize revenue subledgers without discussing w accountant
- no categories of fixed/variable expenses
- cannot upload documents via mobile devices

Right from the beginning Bench made everything extremely easy. My bookeeping is now completely hands-off. Our bookkeeper is always very easy to reach if we have questions and learned our business practices extremely fast.

I wish I could combined the income statement and other reports to stretch over different years. For instance, if we could view December 2020 and January 2021 in one report instead of having to do the math that would be fantastic.

How easy it is to use the software. It shows you all the financial details of your business.

I'm really happy with everything they've done so far.

The Bench team was there every step to explain what the software did, how to use it and what they need from me. I am super busy so I needed hand holding and that's exactly what the bench team did.

I had to do some of the integrations manually, such as sending over bank statements, but I would to have had to do this with a regular bookeeper anyway.

Bench isn't a software. It's a team of people USING a dedicated software platform to help you manage your books. This has made all the difference for me in my business. Other accounting programs didn't teach me how to manage my books or read my monthly reports. My dedicated Bench bookkeeper answers my questions, provides me resources and is a partner in helping me understand my business finances to make better decisions.

If you are a small business owner who is great with customers, but bad with books...this is your solution. Stop trying to figure it all out yourself. Call Bench and get a dedicated human to help you out! You won't be disappointed!

After being on such robust software platform, I miss some of the bells and whistles those packages came with. But, Bench doesn't need all that. It's intuitive and focuses on the financial reports you need to make the best decisions for your business. You may have to look outside the platform to track some of your KPI's.

This is the easiest bookkeeping software I've ever come across. I've been a freelance art director for many years, and have used Quickbooks, Less Accounting, and Freshbooks. With each of those, I was reminded that I'm not a bookkeeper and usually ended up messing up my books somehow.

In contrast, the Bench interface is really straight forward and simple to understand, it is easy to use, and the team is really responsive. The absolute best part is having a team of bookkeepers who know what they're doing, who take care of it all for me! They reach out if there are questions, and I can check in anytime I like. I now have confidence that my books are correct, and I have more time to focus on my business.

So far, I've found no cons to using Bench. I only wish I would have done it sooner!

It's easy to use and understand. Makes our business run smoothly.

Having an accountant that will answer any question you may have with a real explanation is really a dream come true. For anyone who doesn't have accounting background this really is a must have.

I love that I don't ever have to worry about saving receipts & it has taught me to even be more organized!

Honestly I don't have any negatives on this.

It is easy to use. It is smart and captures transactions in categories once I have categorized them once which saves me a TON of time.

So, far I haven't found anything I don't like.