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1276 Reviews

- Industry: Education Management
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
It's always great to receive an added bonus
Reviewed on 11/08/2019
Pros
The software is easy to use for customers. You just use your phone number and create an account. So many companies use them for added bonuses when you buy something using their membership. I've gotten discounts, free meals, and even gotten recommendations for new places because of Fivestar.
Cons
Honestly, I haven't had any issues with Fivestar at all as a customer. The only time I've gotten frustrated with it has been because the store or restaurant that uses Fivestar has had internet issues and I don't get my points.

- Industry: Airlines/Aviation
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Customer loyalty with STARS
Reviewed on 27/08/2019
Fivestar is an user friendly program which helps to keep update with customers. Help to build loyal...
Fivestar is an user friendly program which helps to keep update with customers. Help to build loyal customers by sending them messages to inform about new promotion and keep updated them with the deals.
Pros
This is simple and user-friendly as well as it is customizable. Super customer service. It helps to get critical customer data.
Cons
Its SOMETIMES hard to reach customer support quickly.
Alternatives Considered
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Its little bit easy to use.- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Good but not great
Reviewed on 27/10/2016
Been with Five Stars for a few years now. Just recently found out that if the customers don't...
Been with Five Stars for a few years now. Just recently found out that if the customers don't "reply with Y,' they are not even getting our texts or emails. This was not always the case. I realize there is a law on the books now that requires this, but someone at Fivestars, should have reached out to us to alert us. I feel like the last year of sign ups, was a complete waste of time.
My scanner never works. I got tired of calling in all of the time to fix it or get a new one. Now, we don't offer the cards anymore since the scanner never works.
In the console it used to say, Text or Email. Now, it says, "Announcements or Promotions." I not sure who came up with that one. Text and email, is pretty cut and dry. Your retailers know exactly what those are and what they do. However, every time one of our stores goes to send something out, we have to back and look what Announcement is, and what Promotion is. Its like you are purposely trying to not be user friendly.
Pros
I used to like the data and it was easy to use.
Cons
The equipment and console.
- Industry: Pharmaceuticals
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Payment solution
Reviewed on 16/03/2023
Liked it
Liked it
Pros
Easy to use and customer can easily understand the peocess
Cons
Improvement at customer support service feature

- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great option for loyalty programs!
Reviewed on 12/09/2019
Overall, Fivestars has given us the chance to reward our customers and a great price and and an...
Overall, Fivestars has given us the chance to reward our customers and a great price and and an awesome way to manage our promos and program! I'd highly recommend them!
Pros
Fivestars made creating and managing our loyalty program in store so fun and easy! It allows us to create promotions, coupons, track loyalties, and customize every aspect of our program!
Cons
Using this software, I have no experienced anything about this that we did not like. It has been a very pleasant and fun experience
- Industry: Retail
- Company size: 501–1,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fivestars Review
Reviewed on 22/03/2023
I enjoy this app the service is amazing and I complete trust this app it has been a big help
I enjoy this app the service is amazing and I complete trust this app it has been a big help
Pros
The service is amazing and I able to get my point of sales done in a breeze
Cons
I don’t dislike anything about fivestars
- Industry: Hospital & Health Care
- Company size: 501–1,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Helps build & maintain customers
Reviewed on 09/03/2023
Pros
Great software to reward customers and track sales
Cons
No issues truly enjoy this software and all that it has to offer
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Used across multiple businesses
Reviewed on 01/12/2022
As a consumer, I really loved the ease of this platform. For once, I did not have to keep up with...
As a consumer, I really loved the ease of this platform. For once, I did not have to keep up with paper stamp cards or such. I just needed to put in my number and it did all the work! As more places I go use this, the better it gets!
Pros
I really liked that ability to type in my phone number and it would automatically keep track of my rewards I had earned.
Cons
From a consumer standpoint, I did not have any issues with this product.
- Industry: Semiconductors
- Company size: 501–1,000 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Great tool for small business and customers
Reviewed on 09/12/2022
Pros
As a customer, I love using loyalty program and love having this app on my phone vs having to get paper cards from vendors. It works well and sometimes send me additional rewards to motivate me to visit vendors again.
Cons
sometimes if vendor doesn't log in my purchase, I won't get the credit. Would be great if this can be entered manually via receipt as well.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Five star gets five stars from me!
Reviewed on 28/02/2023
Overall this is a wonderful software and great for development in my company.
Overall this is a wonderful software and great for development in my company.
Pros
Great software that allows easy membership management.
Cons
A little pricey but we’ll worth the cost.
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Five Stars Loyalty simplified our loyalty program while improving our customer relations
Reviewed on 12/03/2018
can't say that there is anything I don't like about the program. I was able to schedule announcement...
can't say that there is anything I don't like about the program. I was able to schedule announcements in advance which saved time. My customers appreciated not having to carry around a plastic or paper punch card. The tablets were easy to set up. Customers responded so well with the program. I am very happy we decided to use FiveStars
Pros
FiveStars not only helped create and maintain our loyalty program, but they also monitor customer interactions to turn a one time shopper in to a loyal customer. It is very user friendly. Customers use a tablet to enter their information and once they're in the system, we can reward them with coupons and incentives to come back to shop. FiveStars monitors how long a customer has been away from the store and allowed us to target certain messages to those customers who hadn't been in the store in a while. We were able to make our customer count stronger and created a sense of urgency with coupons and promotions. It was also beneficial that we could let customers know about upcoming events. I love that FiveStars wants you to be successful. They would call to check in and give useful advice and tips to continue to grow our business through the loyalty program.
Cons
I
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Worth The Investment!
Reviewed on 03/11/2016
As a family owned business, we know the importance of customer loyalty. FiveStars allows us to see...
As a family owned business, we know the importance of customer loyalty. FiveStars allows us to see what motivates our return customers, and to keep track of the customers who are less regular. The set-up was easy. As soon as we received our tablets, a Customer Service person walked us through step-by-step. The software is user friendly, so we were able to implement FiveStars immediately. Their marketing specialists have helped us establish effective rewards and promotions. Technical support has been great too! In addition to their support phone number, FiveStars also has chat and e-mail contacts, which means we can always get an answer to any question we may run into.
Pros
Very user friendly software - Customer support is super!
We run 5 registers at one time, and we are easily able to identify customers at the front counter. After a customer has been in once, we can call them by name as soon as they enter their phone number.
Cons
We have had multiple customers log in with both their home phone and their cell phone numbers, and it would be nice if there was a way for us to merge those two numbers together into one account without having to contact FiveStars each time this happens. It would also be great if their information could communicate directly with our order entry. It isn't a big inconvenience, but that would remove one extra step at the front counter if we didn't have to make entries manually.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
The good and the bad.
Reviewed on 12/12/2018
Pros
Fivestars is an excellent software that is easy to use and is great for rewarding current clients. You can customize the rewards you give to current clients very easily. The text out feature is also nice to get your current promotions out.
Cons
When you sign up for the program they sell you on the business matching (marketing) for people that are on the app and near your business. You can create specials that pop up when people that use the app are near by. The problem is they don't switch on business matching for you unless you sign up 20 new fivestars members a week. I operate a spa that sees a lot of repeat clients and we don't always have 20 new clients a week which makes it very hard to be able to utilize this part of the service. I think smaller businesses should know this before they pay the big price tag for the hardware and service. Or they should find a way to include smaller businesses more effectively.
- Industry: Retail
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
easy to use...
Reviewed on 28/03/2019
see previous entry. most experiences have been positive. unexpected loss of accumulated points is...
see previous entry. most experiences have been positive. unexpected loss of accumulated points is almost deceitful.
Pros
from a consumer standpoint, very easy to use. tracks points flawlessly.
Cons
wasted points. when someone drops out of the program & you've been accumulating points towards a special reward, it is beyond frustrating when they drop the program without notice, leaving the consumer without recourse. providers should provide those with accumulated points sufficient notice to use their points (30 days) before the program is dropped from that location. Supercuts left my spouse & myself with enough points amassed for "free" services when they suddenly (and without notice) no longer had a terminal. when you usually get your hair cut every 6 weeks, notifying customers at the terminal would be pointless, advance notification to customers via email or app when a provider like Supercuts is about to drop, allows us enough time to utilize our points. we spent a lot of money getting to that reward level. we should have a chance to use them instead of having them disappear.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
1200 dolls s rip off
Reviewed on 04/05/2020
I was with this company for around a year, it didn’t work for me, the equipment was never working,...
I was with this company for around a year, it didn’t work for me, the equipment was never working, always turning off by itself, I had only one tablet, they sent me another tablet to replace the first one, it didn’t worked for me, So i canceled, I didn’t had a contract at that time already, then, a month later I get hit with a 1200 hundred dollars, So I called to ask why , they told me I had 5!! Tablets!, wich was not true at all!! They didn’t wanted to to anything about their mistake!, they told me that’s what it was showing on their computer and that’s what it was, I had to call my bank to dispute the transaction!! I would never recommend this company to anyone!!
Pros
None, it wasn’t even working , i had it for like a year and it never worked properly, so I have no pros for this company, equipment
Cons
No idea, I didn’t like anything about it
- Industry: Computer Games
- Company size: Self Employed
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A Great Way to Keep Customers Coming Back
Reviewed on 22/04/2021
Overall, the pros significantly outweigh the cons with FiveStars. Its ease of access for both the...
Overall, the pros significantly outweigh the cons with FiveStars. Its ease of access for both the customers and the employees, and the increase to customer retention 100% make it worth it to install in ANY small business.
Pros
FiveStars tracks important data, such as customer points, their last day in the store, their first day in the store, PLUS you can add your own notes (for instance, if you know a customer is a "problem customer", that can be noted for any employees). It's super easy for the customers to use, too. All they have to do is type in their number, and they're done on their end.
Cons
With FiveStars, you can set up automatic discounts and coupons for customers to receive. This is great, until the customers notice that they receive them regularly after not returning for X amount of days. It can be easily abused by the customers to consistently get free discounts by just waiting a little longer to come in.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy interaction
Reviewed on 15/11/2016
I like the paperless idea for the rewards. Saves me time and money dealing with people who lose...
I like the paperless idea for the rewards. Saves me time and money dealing with people who lose thier cards and coupons. I also like that i am able to send different offers to customers who have not been back to our restaurant over a period of time. It gives me the ability go offer these customers whatever i choose and also lets me offer all my customers some offers. The only thing i dislike is when the network isnt strong the tablets lose connection
Pros
Paperless. The offers i can extend to lost customers. And how i can track thier points and visits very easily. They are easy to get ahold of to resolve problems
Cons
The network connection and how it goes down. The charge of the tablets doesnt last very long. Sometimes to many points get added to peoples accounts and i which it had a button asking if ur sure before u add those points. Some people are old and technology is hard for them.
- Industry: Tobacco
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
This loyalty service has been awesome for our company, brings back tons of repeat customers.
Reviewed on 13/07/2018
Repeat customers, new customers, happy customers!
Repeat customers, new customers, happy customers!
Pros
That it keeps encouraging repeat customers to come back. You can provide any type of reward for your customers and all the points/ redemptions are customizable. They come out with software updates and those are automatically installed.
Cons
Sometimes it can be slow, even when it seems that our internet has good connection. However it's hard to be certain if that's their system or ours.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Not much for the money
Reviewed on 19/05/2021
Nice people. Very helpful. Good support. Decent training. Not everyone can teach.
Nice people. Very helpful. Good support. Decent training. Not everyone can teach.
Pros
It's easy to use and our customers like the system. They enjoy knowing they are getting a reward for being loyal to us.
Cons
Too expensive for what we are getting out of it. The only reason we keep it is because customers expect a rewards program everywhere they go. They requested it, so we got it. They like it and feel like they are getting something back for being loyal to us. It is really an expense we wish we didn't have. The only thing we do with it is keep up with the points for rewards. Can't afford any other services out of it. We're a small mom and pop. Maybe is better for larger companies with more profit margins.
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Fivestars brings loyalty programs to all restaurants
Reviewed on 26/03/2019
Fivestars allows for enhanced customer experience through customizable loyalty programs.
Fivestars allows for enhanced customer experience through customizable loyalty programs.
Pros
For the business owner (not just restaurants), this enables you to incentivize repeat customers without having to set up your own program. The most valuable part of Fivestars is the data that they provide regarding customer visits and spending patterns. It's definitely worth it to provide a discount or free item in exchange for all the repeat business. Fivestars will provide a tablet with an app and you can go ahead and custom the type of deals you want to offer.
Cons
Fivestars relies on the customer providing a telephone number as their UUID. This is quite the security risk and also isn't the best customer experience. They finally have a mobile app now but it's mainly for checking progress and points. It would be best if they setup some type of NFC so that you can just tap to check-in.
- Industry: Accounting
- Company size: 1,001–5,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Fivestars Review
Reviewed on 09/08/2019
Overall, I'd say I've had a satisfactory experience with the product. Loyalty levels and retention...
Overall, I'd say I've had a satisfactory experience with the product. Loyalty levels and retention shot up after adopting the system for 6 months, which is something to note, something like loyalty needs long cycles to study improvements, so don't be in a hurry to get results.
Pros
- Super intuitive interface, low learning curve for getting up to speed for new users
- It offers great segmentation and unique targeting of customers based on when last they came visiting. Which comes in very handy for retargeting efforts of customers gone cold.
Cons
- Handling cases of duplicate entries could be smoother, such as multiple unique identifiers (such as a phone number) being inputed for the same customer. perhaps a merge feature to take care of such would be great.
- It is a bit pricey, but I'd say it's worth the penny, when considering the extra value created for customers after a long time of use.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Fivestar is a must have
Reviewed on 22/10/2019
Our experience has been great with Fivestar. The customer service is top notch.
Our experience has been great with Fivestar. The customer service is top notch.
Pros
The Fivestar system is a definite asset for retail businesses. Customers love to get rewarded for shopping and this system makes that easy to do. It is very user friendly to both the customer and the employees.
The ability to send messages via text or email sets this system above all others.
Cons
The only down side to this system, is the monthly fee. There is a base fee plus a charge per usage.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
FiveStars at Gelato Paradiso
Reviewed on 27/10/2016
We've been using FS for about 10 months now, at first some our customers complained about giving...
We've been using FS for about 10 months now, at first some our customers complained about giving out their phone number and they refused to do so until they realized we weren't going to bombard them with info and that it was totally worth it to receive deals in addition to the point rewards.
My only complaint is that the tablets haven't been very reliable for us. They constantly disconnect from the internet or stop communicating with each other and we have to troubleshoot them AT LEAST once a day. The chargers are flimsy as well. We've had to order new ones and we're going to be ordering more here soon because one of them broke again already.
I do not know if we will be renewing after a year.
Pros
When it works, it is easy to use.
Cons
There are often connection errors- between device communication AND wifi connection.
- Industry: Retail
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very convenient to use
Reviewed on 04/03/2019
Pros
What i like about Five Stars was you don’t have to bring any sort of member card. And, points can accumalate too for freebies. If you download the app, you can checkout for most of their good offers
Cons
I don’t see any con about this. It is free membership so no cons
- Industry: Retail
- Company size: 2–10 Employees
- Used for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Mislead during initial sign up period.
Reviewed on 11/01/2019
They have a very complex system of hurdles to overcome to change or cancel your subscription, my...
They have a very complex system of hurdles to overcome to change or cancel your subscription, my subscription renewed in December, I called first week to try to cancel. You get sent to a info page of how to cancel and what you have to do, then you have what for weeks to get a call back for an account handler. Mine blew me off, never called. Finally got trough today after holding for 40 minutes, very poor customer service for a company that is supposed to be about customers.
Pros
I have enjoyed using Fivestars at business where everything is integrated, just be aware not all POS systems work with Fivestars. My salesman lead me to believe mine would become compatible, it never did, stuck in contract.
Cons
Software never integrated with our POS system, so every reward had to be logged during the check out procedure causing a log jam at check out during busy days, significantly slowed the transaction being completed in a timely manner. Small return on promos, 2-3 people might come back for promo. At the price that makes it very expensive price for each return customer.