FiveStars Reviews

Fivestar is an user friendly program which helps to keep update with customers. Help to build loyal customers by sending them messages to inform about new promotion and keep updated them with the deals.

Been with Five Stars for a few years now. Just recently found out that if the customers don't "reply with Y,' they are not even getting our texts or emails. This was not always the case. I realize there is a law on the books now that requires this, but someone at Fivestars, should have reached out to us to alert us. I feel like the last year of sign ups, was a complete waste of time.

My scanner never works. I got tired of calling in all of the time to fix it or get a new one. Now, we don't offer the cards anymore since the scanner never works.

In the console it used to say, Text or Email. Now, it says, "Announcements or Promotions." I not sure who came up with that one. Text and email, is pretty cut and dry. Your retailers know exactly what those are and what they do. However, every time one of our stores goes to send something out, we have to back and look what Announcement is, and what Promotion is. Its like you are purposely trying to not be user friendly.

Liked it

Overall, Fivestars has given us the chance to reward our customers and a great price and and an awesome way to manage our promos and program! I'd highly recommend them!

I enjoy this app the service is amazing and I complete trust this app it has been a big help

As a consumer, I really loved the ease of this platform. For once, I did not have to keep up with paper stamp cards or such. I just needed to put in my number and it did all the work! As more places I go use this, the better it gets!

Overall this is a wonderful software and great for development in my company.

can't say that there is anything I don't like about the program. I was able to schedule announcements in advance which saved time. My customers appreciated not having to carry around a plastic or paper punch card. The tablets were easy to set up. Customers responded so well with the program. I am very happy we decided to use FiveStars

As a family owned business, we know the importance of customer loyalty. FiveStars allows us to see what motivates our return customers, and to keep track of the customers who are less regular. The set-up was easy. As soon as we received our tablets, a Customer Service person walked us through step-by-step. The software is user friendly, so we were able to implement FiveStars immediately. Their marketing specialists have helped us establish effective rewards and promotions. Technical support has been great too! In addition to their support phone number, FiveStars also has chat and e-mail contacts, which means we can always get an answer to any question we may run into.

see previous entry. most experiences have been positive. unexpected loss of accumulated points is almost deceitful.

I was with this company for around a year, it didn’t work for me, the equipment was never working, always turning off by itself, I had only one tablet, they sent me another tablet to replace the first one, it didn’t worked for me, So i canceled, I didn’t had a contract at that time already, then, a month later I get hit with a 1200 hundred dollars, So I called to ask why , they told me I had 5!! Tablets!, wich was not true at all!! They didn’t wanted to to anything about their mistake!, they told me that’s what it was showing on their computer and that’s what it was, I had to call my bank to dispute the transaction!! I would never recommend this company to anyone!!

Overall, the pros significantly outweigh the cons with FiveStars. Its ease of access for both the customers and the employees, and the increase to customer retention 100% make it worth it to install in ANY small business.

I like the paperless idea for the rewards. Saves me time and money dealing with people who lose thier cards and coupons. I also like that i am able to send different offers to customers who have not been back to our restaurant over a period of time. It gives me the ability go offer these customers whatever i choose and also lets me offer all my customers some offers. The only thing i dislike is when the network isnt strong the tablets lose connection

Repeat customers, new customers, happy customers!

Nice people. Very helpful. Good support. Decent training. Not everyone can teach.

Fivestars allows for enhanced customer experience through customizable loyalty programs.

Overall, I'd say I've had a satisfactory experience with the product. Loyalty levels and retention shot up after adopting the system for 6 months, which is something to note, something like loyalty needs long cycles to study improvements, so don't be in a hurry to get results.

Our experience has been great with Fivestar. The customer service is top notch.

We've been using FS for about 10 months now, at first some our customers complained about giving out their phone number and they refused to do so until they realized we weren't going to bombard them with info and that it was totally worth it to receive deals in addition to the point rewards.

My only complaint is that the tablets haven't been very reliable for us. They constantly disconnect from the internet or stop communicating with each other and we have to troubleshoot them AT LEAST once a day. The chargers are flimsy as well. We've had to order new ones and we're going to be ordering more here soon because one of them broke again already.

I do not know if we will be renewing after a year.

They have a very complex system of hurdles to overcome to change or cancel your subscription, my subscription renewed in December, I called first week to try to cancel. You get sent to a info page of how to cancel and what you have to do, then you have what for weeks to get a call back for an account handler. Mine blew me off, never called. Finally got trough today after holding for 40 minutes, very poor customer service for a company that is supposed to be about customers.