Performance Pro

4.5 (184)
Employee Performance Appraisal Software

Overall rating

4.5 /5
(184)
Value for Money
4.5/5
Features
4.4/5
Ease of Use
4.4/5
Customer Support
4.7/5

95%
recommended this app
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184 Reviews

Carole
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy for managers and supervisors

Reviewed on 14/07/2017

Ease of use and tracking

Ease of use and tracking

Pros

Weekly Email notifications when review due until review completed. Note section for Supervisors and Mangers to add notes for great jobs and coaching's. Easy to set-up and assign factors and goals.

Cons

When employee changes job title goals do not change. Would like the downline to have more levels, currently set at 4.

Belinda
Overall rating
  • Industry: Banking
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent Customer Service

Reviewed on 28/07/2016

Excellent customer service. Always helpful and eager to assist. Everyone is knowledgeable about...

Excellent customer service. Always helpful and eager to assist. Everyone is knowledgeable about the product and always kind. There are never any dumb questions.

Pros

Overall use of this software is good. Easy to navigate.

Cons

. I have been on a conference call regarding the performance application and would love to be able to set up more than 1 appraisal at time for an employee. When we have an employee promote the current manager has to complete the review then update all information and set up a second review for the promoted position. I then have to average the totals for a final score. This is very time consuming.

Verified Reviewer
Overall rating
  • Industry: Government Administration
  • Company size: 501–1,000 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Not as robust as other solutions; however, reporting is great.

Reviewed on 27/09/2018

I'm happy with our rate of compliance since we have implemented this solution.

I'm happy with our rate of compliance since we have implemented this solution.

Pros

The reporting tools. We did not have that in our previous solution and this has been fantastic with helping us reach our goals for compliance within our organization.

Cons

Sometimes the user interface has issues and can be slow. It isn't necessarily as intuitive as I'd like it to be. Users sometimes complain about certain issues they didn't experience with our previous solution.

Response from HR Performance Solutions

Hi there,

Thank you so much for taking the time to provide us feedback on our Performance Pro software. So happy you enjoy the reporting analytics provided within the application and even happier to hear how they have contributed to reaching your compliance goals!

Sounds like you are experiencing some user interface issues and have ideas on how it could be more intuitive. We would love to find out more about your ideas and use of the application. Please reach out to us and tell us how we can connect with you.

All the best!

The Performance Pro Family

Verified Reviewer
Overall rating
  • Industry: Banking
  • Company size: 11–50 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 5.0 /10

Very Clunky

Reviewed on 14/12/2018

Pros

The overall concept of this product is great as it helps managers and employees track progress of goals throughout the year, etc.

Cons

This software is extremely clunky. My company has been using it for several years and every time I have to fill out new goals each year it takes me a good 30 min to figure out how to do it correctly and to notify my manager that he needs to go in and review my goals.

Response from HR Performance Solutions

Hi there,

Thank you for your feedback. We are happy to hear the software is helpful with employee goal tracking throughout the year.

It sounds like there are some issues when creating new goals year over year and we want to ensure that your experience with our software is both satisfying and as efficient as possible. To ensure this is happening, we would love to connect you with our support team. Give us a call so we can be sure to maximize your performance experience.

All the best!

The Performance Pro Family!

Anna
Overall rating
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very great system and easy in use.

Reviewed on 31/05/2018

Pros

This software is very human friendly. The system is 100% customize. You can set up your own competencies and goals. System will help with development of your team. My Account Manager was very helpful.

Cons

You have to remember to update the system - new hires , terminations, people who moved between departments etc.

Response from HR Performance Solutions

Anna,
Thanks for taking the time to leave your feedback about Performance Pro. So glad you gave it five out of five stars.
You mention needing to remember to update it for new hires, etc.. Great news! Performance Pro can be easily integrated with your HRIS so you won't have to remember to make changes. Give us a call and we'll walk you through the process.
Thanks again.

Tony
Overall rating
  • Industry: Construction
  • Company size: 501–1,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Performance Pro makes annual reviews fun and simple

Reviewed on 16/02/2018

This is an adaptable product to all levels of employee engagement and levels of management from...

This is an adaptable product to all levels of employee engagement and levels of management from clerical and teller to senior management and even the CEO. It provides a consistent palette on which to measure and manage performance expectations and results. When this product is combined with a great administration it eliminates the often acrimonious discussions about fairness and who gets what. It can be a bit confusing to use at first, but with training and support, it quickly becomes easy to use.

Pros

This product makes entering review consistent and easy. It is enjoyable talking to employees about actual goals since entering and reporting on their accomplishment those goals is so easy. The clarity that this product provides for the individual being evaluated to better understand how they actually did and the inclusion of factors that fairly present the personal qualities needed in various senior management. This is a great product to use for any size company that is looking for a performance review software. Great customer service!

Martin
Overall rating
  • Industry: Government Administration
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Performance software

Reviewed on 24/06/2016

Overall a great experience. Ease of use. The ability to access from home or office. The design...

Overall a great experience. Ease of use. The ability to access from home or office. The design where the supervisor is not able to see the employee appraisal until after he or she has done their own. The ability to look back at previous appraisals. In conclusion, from all other software's on evaluations a excellent product.

Pros

Ease of navigation

Cons

N/A

Patricia
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great Service

Reviewed on 10/11/2020

This software is simple enough to learn and produces great reports that are easy to read and...

This software is simple enough to learn and produces great reports that are easy to read and compare.

Pros

The reports are easy to read and compare to prior periods. I like to goal functions too. This really keeps each of us engaged in our own development as professionals.

Cons

Sometimes the streamline of preparing the review and performance competencies can be confusing. This could be a little easier to navigate. If you don't know what you are doing it is easy to not realize that you haven't properly submitted.

Bob
Overall rating
  • Industry: Banking
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Software makes performance Reviews a tolerable task every year.

Reviewed on 26/07/2016

I have used Performance Pro for all my Senior Management Team as well as for admin support for 7...

I have used Performance Pro for all my Senior Management Team as well as for admin support for 7 years and find it to be a constantly improving and convenient, easy to use, method to accomplish the often arduous task of giving annual performance reviews in a consistent and interactive manner. I also find that in the right cultural environment, the device eliminates squabbling and claims of unfair or special treatment of staff. I hear no complaints in the use of the software. Especially true when combined with Compease and good salary administration.

Pros

The ease and consistency of entering actual goals and reporting on the accomplishment (or not) of those goals. The clarity it provides for the individual being evaluated. The inclusion of factors that fairly present the personal qualities needed in various senior management.

Cons

Nothing in particular. It can be a bit confusing to use at first, but with training and support it quickly becomes easy to use.

Verified Reviewer
Overall rating
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

It facilitates the evaluation of employees and has an excellent customer service

Reviewed on 19/06/2018

Pros

The most interesting thing about this tool is that because it is customizable, it has the kindness to be able to align the company's objectives with the offered solutions. It greatly facilitates the evaluation of employee performance, is ideal for human resources personnel, has excellent customer service

Cons

Your load sometimes becomes too slow which consumes a lot of resources of the computer, it also takes a while to locate in the pages that are needed because you have to press many clicks

Response from HR Performance Solutions

Thanks for your feedback about the application and so glad you are happy with it.
The customization of Performance Pro is a great feature and one that doesn't get recognized too often. The customizable nature of it means that as your process changes and grows, Performance Pro can change and grow with you.
Sounds like the load time might be causing you an issue. Performance Pro operates in a standard web browser so the load time isn't usually an issue. That being said, we know we have users with all sorts of connection speeds. Give us a call and let us see if we can diagnose that.
Thanks!

Mary
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Phenomenal Customer Service

Reviewed on 06/07/2016

Customer service combined with simplicity makes this program a winner for our company. We are able...

Customer service combined with simplicity makes this program a winner for our company. We are able to customize the system so that it meets our needs well. Customer service is always knowledgeable, courteous and anxious to problem solve.

Pros

The software itself is second to the customer service that comes with it. Best features: competency library and descriptions of what differing skill levels in a particular competency looks like. The elimination of paper reviews is wonderful - but most performance management software does. Again, the biggest plus is the no-wait customer service. Rarely do I ask a question that cannot be answered by eh first person who answers the phone.

Cons

Graphically a bit tiresome. Also, inconsistencies within the system with regards to saving your work is not ideal. Video how-tos are not very good, nor do they cover many subjects.

Karen
Overall rating
  • Industry: Banking
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Executive Vice President

Reviewed on 06/07/2016

Overall very good program. Has a few enhancements needed to make it even better. Its a good...

Overall very good program. Has a few enhancements needed to make it even better. Its a good solution for daily staff performance systems.

Pros

Accessibility and manageability. Great features. Good upgrades.

Cons

Small format when printing performance documents is horrible. Building forms is limited and still chunky. Would be nice to be able to attach documents (links) to actual performance forms instead of having to go to different area and find it. Routing process is still difficult. Having multiple appraisers is also difficult.

Danny
Overall rating
  • Industry: Banking
  • Company size: 501–1,000 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Performance Pro is great for managing annual reviews

Reviewed on 17/11/2020

Overall experience with Performance Pro is a positive one. It is perfect for annual reviews between...

Overall experience with Performance Pro is a positive one. It is perfect for annual reviews between managers and employees to determine raises and bonuses. I have used it for the past 5 years and feel like it meets those needs.

Pros

Walking through the process of rating myself as employee was easy to do and allowed me to reflect on my status as an employee.

Cons

Even though I use this once a year, I always have to look around a little bit and try to remember where to start the evaluation process.

Virginia
Overall rating
  • Industry: Banking
  • Company size: 51–200 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good product.

Reviewed on 17/11/2020

I am satisfied. I am able to pull up past evals that were processed through Performance Pro and...

I am satisfied. I am able to pull up past evals that were processed through Performance Pro and save these docs as PDF or view on the site.

Pros

As you learn how to navigate you can jump between employees to review appraisals or move to employee dashboard and view your own appraisal.

Cons

The navigation is sometimes confusing when looking for a previous appraisal or trying to get back to the appraisal you were working on.

Heather
Overall rating
  • Industry: Banking
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Review-Hopewell Federal

Reviewed on 15/06/2016

I have only used the product for about a year but find it very easy to use and fit the needs of our...

I have only used the product for about a year but find it very easy to use and fit the needs of our small credit union. The customer service has been top notch since the very beginning. There has never been a time that my question or issue has not been resolved.

Pros

Everything is very stream lined and easy to navigate. I also like that we can customize the product to fit with our credit union culture and lingo.

Cons

I would like to be able to see a history on the employee data screen. So if someone changed positions in between an appraisal cycle we could see the change and track it better.

Brooke
Overall rating
  • Company size: 51–200 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Benefits Manager

Reviewed on 29/07/2016

We are definitely fans of Performance Pro. Last year we tried to utilize a different product, and...

We are definitely fans of Performance Pro. Last year we tried to utilize a different product, and very shortly after we changed back to Performance Pro. There are still some things I am learning to do in Performance Pro. However, I like that whenever I reach out for assistance to correct something that it is quickly fixed, and I am provided with directions on how to fix it in the future myself if I wish to.

Ashton
Overall rating
  • Industry: Banking
  • Company size: 51–200 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Credit Analyst

Reviewed on 17/11/2020

Pros

I liked how we can use this throughout the year. It helps the team track our individual goals and has everyone reflect on them each quarter to track our progress.

Cons

Sometimes it was confusing on getting to your appraisal to evaluate your factors.

Savannah
Overall rating
  • Industry: Banking
  • Company size: 51–200 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Performance Pro

Reviewed on 17/11/2020

Enjoy using this program annually.

Enjoy using this program annually.

Pros

Easy to use, user friendly with little to know errors.

Cons

The flow feature, to have a next option for one sequence of events to the next. Had to go back to the tree to get to next sequence.

Kevin
Overall rating
  • Industry: Banking
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Members 1st

Reviewed on 17/11/2020

Pros

It was common sense. Everything was very simple

Cons

Nothing really. Self Explanatory, I didn't have any questions

Mark
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Solid product with solid support.

Reviewed on 15/08/2017

Company wide implementation of a consistent evaluation system.

Company wide implementation of a consistent evaluation system.

Pros

Flexibility. Integration with HR/Payroll systems. Support is friendly, responsive and helpful. A++++

Rodrigo
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Good Employee Performance Management Application

Reviewed on 14/03/2020

It's a great application for employee performance management. It's easy to use and you can set it...

It's a great application for employee performance management. It's easy to use and you can set it up right away.

Pros

It's a very easy to use application. It allows you to track work so you can evaluate performance of employees. You can keep track of tasks and goals and set rewards for accomplishments.

Cons

I believe the design of the app could be improved a bit. Sometimes it's hard to find a function or tool. However, other than that I'm really satisfied with the product

Steve
Overall rating
  • Industry: Banking
  • Company size: 201–500 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Performance Pro

Reviewed on 17/11/2020

Liked the tracking in goals and ability to make comments

Liked the tracking in goals and ability to make comments

Pros

The ease of using the program. It's speed and responsiveness.

Cons

Can't say, the overall experience was good.

Christen
Overall rating
  • Industry: Banking
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Performance Pro Review

Reviewed on 06/07/2016

Overall experience with PP is good. I have been using this software for 9 years. If this can be...

Overall experience with PP is good. I have been using this software for 9 years. If this can be integrated with Compease that would be even better.

Pros

Fairly easy to use, but setting up positions and factors does take some time to get used to.

Cons

Fairly easy to use, but setting up positions and factors does take some time to get used to. Reports section is also difficult to use and get what you want. For example, if I want to pull a report with all factors listed, it only produces a portion of the factors.

Melissa
Overall rating
  • Industry: Banking
  • Company size: 501–1,000 Employees
  • Used for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Review Perf Pro

Reviewed on 17/11/2020

I like how easy and simple the format is to use. My evaluations are a lot quicker to get through as...

I like how easy and simple the format is to use. My evaluations are a lot quicker to get through as a user and a manager writing reviews.

Pros

This software is easy to use and the definitions are helpful at the top of the categories.

Cons

Navigating between topics is just the "next" button in a category and you have to arrow through to get to a selected topic that is not expanded on the side tab.

Shannon
Overall rating
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

I never have problems with this software

Reviewed on 01/05/2017

Pros

It is very user friendly. It is easy to set up new employees in the system with their job descriptions as well.