Housecall Pro Reviews

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2818 Reviews

- Industry: Business Supplies & Equipment
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Housecall pro for cleaning company
Reviewed on 04/09/2024
Very positive as the app did the best with setting up house calls to be able to get the house...
Very positive as the app did the best with setting up house calls to be able to get the house cleaned inside and out
Pros
The software is very easy to use and it allows that's to customize each order specifically to the house is going to
Cons
The only time I can say about it is I wish there was more to do with that
- Industry: Accounting
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Compared to other applications, this is really the best application.
Reviewed on 02/07/2024
After moving recently, I updated my business address in my profile a couple of months ago. However,...
After moving recently, I updated my business address in my profile a couple of months ago. However, during this update, some profane words were mistakenly entered into the license box and saved. Consequently, every PDF invoice sent to customers now displays these profane words at the bottom. HCP informed me they cannot determine the exact date of the change or provide copies of emails sent to customers during that period. This complicates how I can manage disclosure to affected customers, especially since not all of them check the PDFs. It's baffling that HCP lacks email history retrieval capability; this raises concerns about using Twilio in the future. While I take responsibility for the profanity's origin, it was HCP's system that propagated it to customer emails, potentially exposing them to legal liability. If a customer does view the PDF, I will promptly provide them with HCP's contact details."
Pros
Ideal for new companies aiming to go paperless.
I've never seen such an innovative application before. I recommend it to everyone
I'm sure anyone will use this app and not regret it. It's the best choice.
Cons
HCP is shifting focus towards marketing, moving away from serving professional clients to targeting warranty companies.
There's no efficient way to search for jobs and clients using keywords on the main page, a feature that's commonplace on Google platforms.
My main grievance: Emails sent to clients are done through HCP without providing the pros with copies of what's been sent. This lack of traceability compliance means jobs can be edited post-client billing, with no way for our office to confirm what clients have received, as HCP can't retrieve it beyond 7 days
- Industry: Electrical/Electronic Manufacturing
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Bad services
Reviewed on 14/08/2024
The worst company that does not value its clients. When you hire this company to make a website,...
The worst company that does not value its clients. When you hire this company to make a website, they never do it the way they want it. After 2 months, the website was never made. They were always staggering with the managers. It is never true. They are never there on the appointments they schedule. They leave you waiting and they don't even have the kindness to call. Oh, excuse me. You have to beg them to help you. It is the worst and most terrible company there
Pros
I didn't like anything, it's a terrible company
Cons
has the worst customer service the worst staff i have ever seen they are never there to help their customers
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I love it!
Reviewed on 02/12/2024
I love their features and capabilities, it's super helpful and I love it!
I love their features and capabilities, it's super helpful and I love it!
Pros
It's super user friendly and easy to adjust to.
Cons
I don't like the app, I prefer using this on a desktop but that is just user preference.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Super friendly and helpful
Reviewed on 29/03/2024
Pros
The staff is incredible and provides a really comprehensive yet efficient demonstration, to start with an then blew my mind with how simple and straight forward the software is, all the whole tending to so many needs that come with being in the cleaning industry.
Cons
So far, the only thing I don't like is that I didn't hear about it sooner!
Alternatives Considered
CleanGuru- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
house call pro for pros
Reviewed on 08/10/2024
It was well. it made us look like we were very professional early on in our company
It was well. it made us look like we were very professional early on in our company
Pros
how it keeps all your jobs lined out for you
Cons
the way it would connect to quick books
- Industry: Utilities
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Would Recommend
Reviewed on 27/09/2024
Excellent, I would recommend this product. It's changed my small business.
Excellent, I would recommend this product. It's changed my small business.
Pros
The billing systems makes it easy to see who has paid and who is past due.
Cons
The don't like the credit card fees to accept payments
- Industry: Utilities
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The Consolidated Payment Solution.
Reviewed on 16/04/2024
Housecall Pro has elaborate invoicing solution for companies.
Housecall Pro has elaborate invoicing solution for companies.
Pros
Housecall Pro has incredible billing procedures that maintains accountability.
Cons
Housecall Pro is ideal and fruitful in managing payments.
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Housecall Pro is a winner
Reviewed on 07/10/2024
Overall this product has given us a super positive experience. Works well with Quickbooks and they...
Overall this product has given us a super positive experience. Works well with Quickbooks and they have been very easy to work with when we have suggested changes.
Pros
Feel like this product was designed just for us.
Cons
A little challenging to implement at first.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 0.0 /10
Credit Card Disputes Won but money being withheld
Reviewed on 09/04/2024
Pros
At this point nothing. I do not like any company or person withholding money that belongs to me.
Cons
After winning credit card disputes Housecall Pro took it upon themselves to withhold depositing my funds which total over 4,000 dollars. They are withholding my money and could would not provide a reason when I started recording the call. They told me to contact there legal department. Funny thing is the record all calls. Best to find a company that actually wants you to succeed.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Housecall pro activist
Reviewed on 04/10/2024
Everything has been great I have found it very helpful
Everything has been great I have found it very helpful
Pros
The ease of integration that it brings by combing so many of my company's needs to one platform
Cons
The pricing is a little iffy but it is everything I need in one so I guess it may be worth it
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Was ok but now is a mess.
Reviewed on 23/06/2023
went from good to Ok to just been a mess. they get your deposit and keep the money for few daysto...
went from good to Ok to just been a mess. they get your deposit and keep the money for few daysto play with your money and 2 weeks later you get your payment when customer pay them same day.customer service the worse in the country,Mobile devices are not good with this application because you don't get full menu.super complicated to invoice when you try to collect a deposit and them copy that estimate to a job the deposit won't transfer and that create a mess, and yes it never accurate with QuickBooks. always gives errors. price gone way up and now is not worthy. all customer service now is a bot.
Pros
Use to be good, never great, but some how for a small business help.
Cons
worse customer service ever. plus a mess now,after 3 years I give up trying to synchronize my QuickBooks. since they open new office in Colorado this turn to a mess.it is impossible to talk to a real person if you are a customer already.only talk to a real person if you trying to sing on with them.
Response from Housecall Pro
Hello Cal! Sorry to see all the issues you have had. For well over a year now, we have had an inbound support line at 858-842-5746 where you can speak to a representative. We are always working to improve, making our features better and more robust. Can you send me an email at [email protected] with your company name, login email, and phone number? Want to dig in and see what we can do to help here. Hope to hear from you soon!
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Worst sales team - 0 responsibility
Reviewed on 29/07/2024
Sales team doesn't do what they proposed.
Sales team doesn't do what they proposed.
Pros
I used to work with Housecall Pro before, decent product.
Cons
3 moths ago I received a marketing call from Housecall Pro to go through their demo session in exchange of Amazon card. Spent my time, never received what was offered, already received 5 more calls trying to sell me again. That's the worst start of any relations possible and they never tried to fix that.
- Industry: Warehousing
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
great option for an all in one product
Reviewed on 06/07/2023
an awesome product that fits most needs with little downsides.
an awesome product that fits most needs with little downsides.
Pros
scheduling jobs in a customizable way tailored to our specific needs and adding attachments that help know more about a job when its being completed from when it was sold.
Cons
it does not have inventory management. we have to use another app for this and there isnt anything that integrates in with housecall.
Response from Housecall Pro
Thanks for the review! Happy to see you are enjoying it and its helping your business! We are working on inventory management, and did recently release some reporting that should help here. If you have not already, be sure to take a look at our product roadmap to see recent updates and what is being worked on! If you have any other feedback, feel free to reach out to [email protected]. Have a great day!

- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Not The Best For The Price
Reviewed on 30/11/2023
Had useful features and scheduling but ultimately fell short of expectations
Had useful features and scheduling but ultimately fell short of expectations
Pros
It’s intuitive design and layout are easy on the eyes and pretty self explanatory
Cons
Spam with phone calls from a salesman every day until he subscribe to their service
Response from Housecall Pro
Hello! We love to hear that the app was easy to use! Sorry about this issue with calling. We are always working to make things better for our pros to help them grow and manage their business. We have assisted over 30,000 pros in this way, so always looking to help as many as we can! If you could email me at [email protected] with the phone number(s) we are calling, I can work to help here. Hope to hear from you soon and have a great day!
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
housecall pro review
Reviewed on 24/11/2023
overall i think housecall pro is great for small business owners as im always looking for ways...
overall i think housecall pro is great for small business owners as im always looking for ways decease the customer management workload which would give me more time on expanding the business
Pros
what makes housecall pro standout is the customer management with invoicing,date and time of service needed
Cons
there are times the app would freeze up preventing me from obtaining valuable customer information
Response from Housecall Pro
Hi Jammi, Thanks for the review! Happy to see you are enjoying it and its helping your business with invoicing and customer management! We would be happy to assist with the app freezing. You can send us an email we would be happy to try and assist with this, as well as if you have any other feedback, feel free to reach out to [email protected]. Have a great day!
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
THe Best of them Yet.
Reviewed on 23/04/2024
My overall experience is good I love this app and I also will be trying to. Intergrate the house...
My overall experience is good I love this app and I also will be trying to. Intergrate the house booking consumer app as well in the future I want to try and see how they all go well with each other.
Pros
What I Love most about This great app, is that I am allowed to take away the stress of doing other things like payments and scheduling i also like that, I love that how it all just comes together for me.
Cons
How i only just recently started using this app so i have not come across any Technical issues or difficulties yet, wish me Luck.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Review of Housecall Pro
Reviewed on 15/05/2024
Pros
Housecall Pro has a successful integration within our QuickBooks Platform where we can communicate with customers regarding payment, invoicing, and scheduling matters.
Cons
Least likeable feature is tailored around is its lack of ability to add customizable features around invoicing and reporting needs.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The expert tool for businesses when it comes to servicing and scheduling services for...
Reviewed on 14/06/2023
I used this in our company for our HVAC service and repair calls from customers and I liked the...
I used this in our company for our HVAC service and repair calls from customers and I liked the in-build tools and various options under one platform. Don't have to make multiple calls to receive, schedule, and dispatch for ONE service.
Pros
This is best suited to very small to medium to large companies that provide HVAC repairs/services to customers. It has all the tools you need to Schedule, assign, dispatch, and notify customers among others.
Cons
The accounting module takes some get used to and to setup the initial data in the software can be made easier.
Response from Housecall Pro
Thanks for the review! So glad to hear that you are enjoying the software! We have some exciting things in the work regarding accounting and bookkeeping! Feel free to reach out to [email protected] if you have any other feedback or comments! Have a great day!
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Ok for on call visits
Reviewed on 03/11/2023
Pros
Helps keep my at home client visits separate from my other scheduling platforms
Cons
I'd enjoy if the platform could be more easily integrated with my other scheduling software
Response from Housecall Pro
Hey Brad, Thanks for the review! Happy to see you are enjoying it and its helping your business separating your other clients from your other platforms! We could always pass along the scheduling app that you would like to integrate with and see if its a possible, just let us know the app! If you have any other feedback, feel free to reach out to [email protected]. Have a great day!
- Industry: Apparel & Fashion
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Too complicated
Reviewed on 29/04/2023
Pros
Customer service was about the only thing good about household pro that I could find within the time frame I used it.
Cons
Where to start? This service was very much pushed on me by these sales rep for the company already even though I was looking at purchasing it and using it myself without it being sold to me after all of the harassing calls and emails spam calls before purchasing or trying a trial I was almost annoyed with it before even starting. My husband and I were looking to streamline his business because he has a lot of different aspects that need to be rolled into one and him and I alone we're not able to do it just ourselves especially when so many questions come in before they turn into customers and after his jobs are done the invoicing and payment issues that we had could have been easily solved with this program but it was just too complicated and pushy on the customers that we did have and even new customers we could have had even with this service we chose to go another route and do not use it anymore just too much and not very simple to somebody who is new to trying to streamline several different aspects of a construction contracting business into one smooth sailing system!:(
Response from Housecall Pro
Sorry to hear you had those issues with Housecall Pro! One of the things we pride ourselves on is the ease of use and streamlining, so really curious to hear more about how we fell short. If you wouldn't mind, could you email me at [email protected] with your company name and phone number? Curious about your industry as well, you mentioned construction contracting. Hope to hear from you soon!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
HouseCall Pros is affordable but lacks variety of options
Reviewed on 06/05/2023
It isn't awful and it isn't great. It is a good starting point, but can improve with more options...
It isn't awful and it isn't great. It is a good starting point, but can improve with more options and functionality.
Pros
It is affordable. It has an easy to understand user interface. You can reach customer service via email quickly.
Cons
It doesn't have easy customizable options. It has restrained perimeters regarding entries and invoicing.
Response from Housecall Pro
Thanks for the review! Glad that you had a good expiernce with our customer service. Really interested to learn more on the lack of customizable options and retrains around invoicing. Could you email me at [email protected] with your company name and best phone number? Hope to hear from you soon!
- Industry: Consumer Electronics
- Company size: Self Employed
- Used Monthly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My house calls.
Reviewed on 21/11/2024
Was very inviting and I would use it again should the situation arise
Was very inviting and I would use it again should the situation arise
Pros
Actually the attention to customer service
Cons
.I guess I didn't have much interest in it,and was having a funny money" situation that was not to much helping for the prices of services

- Industry: Computer Software
- Company size: 2–10 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The essential tool for my home service business.
Reviewed on 31/08/2023
I really like it because it has given me an all-in-one solution for managing my schedule, scheduling...
I really like it because it has given me an all-in-one solution for managing my schedule, scheduling client appointments, tracking my work, and getting paid.
Pros
I love how I can easily schedule appointments with my clients and keep track of my work and know exactly where I am on my schedule.
Cons
Conversely, I would like them to have more customization options in terms of the appearance of the generated documents and forms, such as invoices and contracts.
Response from Housecall Pro
Thanks for the review! Happy to see you are enjoying it and its helping your business with scheduling appointments and keeping track of work! If you have any other feedback, feel free to reach out to [email protected]. Have a great day!
- Industry: Retail
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Schedule with a Housecall with a Pro
Reviewed on 27/10/2023
Very friendly user and has multiple functions
Very friendly user and has multiple functions
Pros
The integrated system connecting employees with customers
Cons
needed more than the two-week trial to navigate everything.
Response from Housecall Pro
Thanks for the review Jawad! Happy to see you are enjoying it and its helping your business by scheduling, connecting with customers and employees! If you have any other feedback, feel free to reach out to [email protected]. Have a great day!