HubSpot Sales Hub Reviews

HubSpot has increased our close rate, sales volume, and contact database. It has been a huge value add to our organization and we have much more accurate and usable data.

It does require a dedicated person to implement but their support team is incredible

It is pretty seamless to use if you have used a similar CRM or Sales management platform before.

HubSpot is okay, just that compared to other CRM platforms, their email capabilities fall a little bit short.

Reporting on email deliverability.Dashboard feature.

The tool is very expensive.Only one email per contact.

I love the fact how Hubspot automates our marketing and CRM processes, I really enjoy the way Hubspot functionality allows us, as it is easy to use and enables us in simple steps to create folders for all our customers, manage their data and orders, save all documents associated with them, and archive correspondence. I really appreciate how job automation with Hubspot gives us more high-quality capabilities that help us manage workflows, assign tasks, categorize and reach customers instantly, and Hubspot makes it easy to send links, images, and offers to consumers, take orders and inquiries, create tickets for them, and respond to them, plus Keeping records of all those operations. Hubspot also collects data and generates analytical reports, which helps us make smart decisions.

Hubspot is all-in-one in a nutshell, and with practice and practice, you'll find nothing to dislike.

I would rate Hubspot for its CRM its user-friendly interface, integrations, customizable features, strong support and community, robust contact and company management, free accessibility, automation capabilities, and performance tracking and analysis.

I would say the negative aspects of Hubspot CRM are, the need for paid plugins, and complicated pricing structure.

It is a perfect sales CRM. Does everything that one sales team need.1. Great for building sequences for emails automation2. Great at bulk email sending3. Offers best pipeline management4. Decent at reporting and forecasting5. Great UX

1. It is very expensive for a sales CRM2. Customer support is poor

The fact that we have many videos that support our training.The operation on hubspot is easy of use, since we can customize it to our operation.It's an easy way to have a clear vision of our pipeline, allowing us to forecast and giving us tools to support our strategic planning.

I wish hubspot could integrate with LinkedIn, so we can track the approaches we do via that channel.

Hubspot helps me stay organized with all the leads I'm prospecting and deals I'm working through.

Sometimes you have to go through a lot of clicks to get what you need.

It is very easier to access the software at first, then the features from creating a new lead, company and deals at all the stages it is very easy and to use and perfectly.

nothing truly speaking its far Better than most sales tracking software's

This is a very easy way to keep a record of the activity of myself and other recruitment consultants.

Sometimes when other recruitment consultants are using this software they are producing a copy client.

HubSpot is a great solution for managing most sales and marketing campaigns, and the Sales Hub is no exception. The ease of setting up pipelines, tracking contacts, logging notes, and especially scheduling follow-ups for each contact makes this an ideal platform for lead generation and account closing processes.

One killer feature is that when you're setting up a Company in the system, you simply enter their website and it auto-populates all the essential contact data - making it so easy to quickly get your cold-calling lists setup so you can get to work reaching out to individuals within the Companies.

I feel there are some redundancies in the way 'Deals' and 'Lead Status' pipelines are managed, but easy enough to work around them and set them up as you see fit.

While there are many key aspects of HubSpot we find critical, one of the, if not the most critical is the ability to have our HubSpot Sales Hub linked and aligned with our Marketing Hub. We started with the Sales Hub first and the marketing team soon found value in adding the HubSpot Marketing Hub so we have end to end integration allowing smoother demand generation, lead flow and tracking.

Honestly it is difficult to find a con that is a result of what HubSpot offers. We use NetSuite as our ERP for finance and had to work with a 3rd party vendor on a complicated integration between the two that we need to actively monitor as there will be a few instances each month of syncing not going through for a few deals that will result in a needed adjustment.

First of all, it is important to know what is HubSpot Sales Hub. It is a HubSpot product that enables us to monitor the phases of our sales process, and assess which phase of the funnel our leads are in (a lead is a marketing jargon that means sales in this context). In other words, Hubspot sales hub is a sales metric tool to see where the sales optimizations are needed the most. The things that I particularly like with this product are:
- The interface is actually smooth and intuitive. Once we click on the Sales tab located in the upper corner of the screen, we will see all of our transactions, our sales pipeline, and we can actually move the different transactions (meaning the sales) by just picking and dragging them around with the mouse. If we want more information about a transaction, we can just click on it and it will open a whole other window about this particular transaction with the customer’s pieces of information such as: The name, the contacts, and the number of tickets if there are any;
- We can set organizational charts related to team projects, assign tasks among the members, organize meetings, and automate repetitive tasks;
- We can measure the sales performance in the Report tab. Then, we should click on Dashboard to be able to display the different sales made in a defined period of time. The dashboard is customizable with different templates available.

Two things that can be improved:
- It would be better to add a task reminder for the uncompleted tasks;
- Different colors need to be added to automate our next action on a given deal/transaction; different colors with different interpretations about the required actions that must be taken. This will save us the time of having to click on the deals/transactions.

You can easily upload all records to the cloud so that any team member may view them from anywhere using HubSpot Sales Hub. It is interoperable with various apps and allows for rapid exporting and importation of lists and data. I enjoy how HubSpot Sales Hub categorizes emails and responds to customers. I can control my workflow, assign tasks, sync it with my mailbox, and send messages promptly. The mobile app also sends you regular notifications to keep you updated on all happenings. On my favorite HubSpot Sales Hub Weekly Activity and Reporting Dashboard, I can see everyone's contact information. I like that you can record calls, emails, and consumer interactions.

There is nothing to dislike about the HubSpot Sales Hub, the simplicity, ease of use and unique tools you get with it will allow you to organize your business in a unique style.

The ability to utilise sequences and snippets in the sales process was an absolute game changer for us as a business. We were able to implement our sales playbook with clearly defined stages and outcomes that could be easily implemented throughout the team literally at the touch of a button. The efficiencies that this has bought across the board has been incredible, it has also had the benefit of reducing the ramp time to effectiveness of new sales team members from approx 6 months to 2.5 months.

There is nothing I don't like about the software, the most important thing prior to rolling it out however is to make sure you have mapped out your established processes and understand how these translate into HubSpot.

We actually ended up upgrading from sales to marketing and then enterprise. Hubspot makes great software that sales people actually want to use. The sales automation is like hiring another sales person for 60 per month

It is expensive and more value could be given for the money but at the same time it works and is easy to use.

Easy to use, good range of integrations, closed loop reporting, good training and support - clarity on responsibility for all our team across departments.

Not much - it would be nice to see a few more integrations with other CRM and sales platforms, and other 3rd party tools like chat, but there are always new updates such as these being rolled out by HubSpot.

This a great product for individuals in a sales environment, or if tracking emails are a concern for a one-person shop all the way up to an SMB/SME's organization. This will give you a centralized page to review all emails and follow-up with activities to clients as well as new prospects. This is a product that once you start to use it, it will be part of your toolbox for a long time.

I'm currently running this solution on a Windows 10 desktop and laptop, the only issue I have run into is when Windows does a major update to the OS. It usually breaks my connection on both Outlook clients, it does require me to go into the Registry to make the necessary changes. Along with the re-install of the Outlook client as well as Chrome extension. This will take 5 minutes in total, to be back up and running.

Its categorization is really impressive as it allows to classify every stage of the sales process in detail - from lead generation to closed deal/gone cold. It also helps to keep track of all the prospects, deals, and sales performance of the employees within an organization.

It doesn't have the duplicate entry removal feature. Its database for companies' list should be updated from time to time along with the company's logo.

Central source of truth for salesforce and management team. Good reporting options

There are some key things that are missing that Hubspot seems completely uninterested in fixing. EG. If a deal is closed there is no way to automatically close tasks related to the deal or contact. When you're dealing with thousands of tasks, having incomplete tasks on closed records is a reporting NIGHTMARE. Almost 200 customers have flagged this in the user community and two years on Hubspot are still refusing to address. Also YOU CAN'T CREATE A CUSTOMISED MEETING BOOKING CONFIRMATION - what...???!!! Seriously, you can't event include the meeting time in a customised email to your customer. The standard template contains weird wording that doesn't work in many settings and can't be changed. There are lots of great aspects to Hubspot but these are absolute shockers.

If you need all of its options and features, it has a great price. It is also very user-friendly and it helps me and our team to keep track of everything we do. Its also very effective when it comes to managing our contacts and it works as a great replacement for other marketing tools we've used in the past.

In all the time I have using the software we have encounter different errors e.g. spammed numbers blocked due to spam. When we got the whole package, we realized that could've used different software and the total would be the same or cheaper.

The simplicity for the end-user and great integration with the marketing data.

The reporting, which is lacking flexibility comparing to Salesforce.

Hubspot's "messages" feature allows prospects to directly access any team members expertise by placing alerts on our companies' website pages.
We really like their application''s ability to both let us know in real time which customer contacts are arriving immediately as well as building reports in the back round which then gives our company further insight into potential client behavior..
Hubspot's templates feature will compile useful customer profiles which then allows our team the capability to predict which demographics are most suitable for future prospecting.

The cost of operation for current feature set is higher than some competitive rival solutions.
That said , this condition we believe is mitigated by some specific and most useful features like "sequences" which allow
for in depth grouping of customer behavior.

The low price point is a big plus. It's a no-brainer solution for organizations that already use HubSpot COS and don't want to pay for a pricier solution. It has fairly robust functionality and will likely meet the needs of sales teams with simple to moderately-complex sales cycles and engagement processes. Also, the calling features, email/calendar sync, and meeting link functionality pieces are rock solid.

Lacks some of the bells and whistles of pricier platforms that would allow teams to create more-complex cadences. Other things like not being able to customize call dispositions and not being able to tie in Sales Pro functionality into COS Workflows, etc. Still, not a deal breaker for most sales teams, I think.

The basic end of the software is relatively easy to use, allowing new users to be up and running in an afternoon. Integrations are quick and easy with other systems from gmail to Salesforce. Once templates and sequences are up and running, sales staff can easily and confidently manage their own marketing. The ability to create offline tasks is a great way to formalise your sales processes, and get either your outbound or inbound sales teams closing more business!

It would be nice if the sales version allowed you to send on behalf of another user. Whilst you can see stats, set up templates and add contacts, when it comes to the crunch the person signing off the emails has to send them. Also, some of the limitations are far from clear, because upgraded functionality is always visible, if you have a mix of paid and free users this can lead to a lot of confusion.