Kirsten

Overall rating

Industry: Accounting
Company size: 51–200 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 8.0 /10

Getting better but still needs reporting

Reviewed on 31/08/2023

Allows routing & approvals that are useful

Pros

The automation and defaults have gotten a lot better. The sync function to QB & Sage Intacct works pretty well and decreases duplicative effort. The security around users and banking is well-designed. The note functionality is great for communicating with my staff and maintaining history. Customer support is generally good.

Cons

The reporting is definitely lacking. Running filtered reports is limited and cumbersome. I end up running huge reports when I only need one vendor's history. The sync function works well when it works, but the sync errors can be really complicated. Sometimes, support doesn't get what you're trying to accomplish - it doesn't seem like they all have experience using the product.

Response from BILL

Kirsten, thank you for providing your feedback on what is working well and areas where we can improve. We apologize for any frustration you may have experienced with our reporting tool and syncing. If you need assistance, please visit our website at https://help.bill.com/hc/en-us to request a call, chat, or email from our customer support team.

Natalie

Overall rating

Industry: Computer Software
Company size: 11–50 Employees
Used Weekly for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 8.0 /10

User-friendly expense management tool

Reviewed on 23/08/2024

Pros

Bill.com makes expense tracking and submitting extremely easy. I like that it automatically will (sometimes correctly) recognize and categorize different budget categories. Both the desktop and mobile experience are great.

Cons

I understand security is the utmost importance when it comes to financial management software, but my desktop app seems to never remember my device (even though I tell it to) upon login and I'm always needing to send a code to my phone.

Response from BILL

Thank you for your five-star review of BILL, Natalie! We love that BILL has made it easy to submit & track expenses, that it will for the most part recognize/correct different budget categories and that both the desktop and mobile experience has been great. We appreciate your feedback on your desktop not remembering your device even though you select it to do so and have passed that on to our product team. We always want to hear what works and what will make your experience better.

Nick

Overall rating

Industry: Computer Software
Company size: 11–50 Employees
Used Monthly for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 0.0 /10

bac exchange rates

Reviewed on 13/01/2024

Pros

It is eazy to payments. But sometimes bill.com can do something strange and expensive for clients.

Cons

I used payments in dollars. But suddenly, bill.com decided to switch it to AED, just because they decided it is better for recipient (who use USD account). So bill.com converted USD to AED (it costs 2.5% - too much), and transferred it to USD acc!

Response from BILL

Thank you Nick for providing feedback on our software. We appreciate hearing that you find it easy to make payments. We apologize for the frustration caused by your vendor's currency being changed - they would have gotten an email notifying them that had changed and that they had an option to opt out and receive USD. If it happened recently then you should have seen a notification below their invoice letting you know as well. Please feel free to reach out to us by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email if you have any questions or need assistance.

Bernat

Overall rating

Industry: Information Technology & Services
Company size: 2–10 Employees
Used Monthly for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 0.0 /10

Full of bugs. Avoid at all cost

Reviewed on 21/10/2024

Their product is full of bugs. I couldn't enter my address so I was not able to get paid.

Response from BILL

Bernat, thank you for your feedback. We are sorry to hear that you had frustrating experience with our software, while trying to add your address and get paid. If you still need assistance, please send an email to [email protected] with your contact information, someone from our support team will gladly reach out to you directly to help.

Shira

Overall rating

Industry: Marketing & Advertising
Company size: 201–500 Employees
Used Weekly for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

Great accounting tool for business

Reviewed on 01/08/2024

Easy way to upload vendor invoices and approve for payment.

Pros

Easy uploads and tagging project names and codes and who can sign for approval.

Cons

Hard to search for already approved invoices in your history.

Response from BILL

Shira, thank you for your five-star review of BILL! We are thrilled that you find it easy to upload and tag project names, codes and who can sign for approvals. Our apologies for any difficulties you may have had in locating already approved invoices. If you go to all bills under the bill page, you can filter by approved bills. Please continue to provide feedback as we are always working hard to improve our software.

Andrea

Overall rating

Industry: Food & Beverages
Company size: 11–50 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Likelihood to recommend 6.0 /10

Creates AP efficiencies, but difficulty in 3-way match processing

Reviewed on 14/06/2024

Pros

It's very easy to use, and eliminates paper checks and manual processing of wires and ACH payments.

Cons

The cost, the setup/implementation into our ERP system (Netsuite), and we had difficulty processing inventory prepayments and three-way match transactions.

Response from BILL

Thank you for your valuable feedback, Andrea! We are happy that you find BILL easy to use as well as eliminating the need for paper checks and manual processing of wires, ACH payments. We apologize for the difficulty you have had processing inventory prepayments and with three-way match transactions. We passed on your feedback on cost as well as setup/implementation to our team. Please continue to provide feedback as we are always working hard to improve our software.

Caitlin

Overall rating

Industry: Health, Wellness & Fitness
Company size: 201–500 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Better Way To Bill

Reviewed on 25/09/2024

Pros

Makes it easy to go through bills and approve to make sure they are correct!

Cons

There is nothing that I dislike about Bill.Com it has made the billing process so much easier.

Response from BILL

Caitlin, thank you for your glowing review of BILL! We are delighted that you find it easy to go through bills and approve to make sure they are correct using our software. Customer feedback is valuable to us as we like to hear about what is working well for our customers.

alton

Overall rating

Industry: Arts & Crafts
Company size: 2–10 Employees
Used Weekly for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Bill is the real deal

Reviewed on 23/09/2024

Pros

The Bill software is user friendly and set up took only a few minutes. I like that my business has the options of either paying by ach or credit card. In addition to processing payments, one can also send invoices.

Cons

This is not a complaint. The first couple of payments make take a couple of days to process, simply as a fraud prevention measure. After that though, payments are almost instant.

Response from BILL

Alton, thank you for your phenomenal review of BILL! We are delighted that you find our software easy to use with setup only taking a few minutes, that your organization can pay by ACH or credit card and that in addition to processing payments, you can also send invoices. We always want to hear what works and what will make your experience better so please continue to provide feedback as we are always working hard to improve our software.

Valentina

Overall rating

Industry: Hospital & Health Care
Company size: 1,001–5,000 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

BILL Accounts Payable & Receivable Is a Reliable Solution

Reviewed on 29/04/2024

Pros

I like the efficiency of BILL Accounts Payable & Receivable.
BILL Accounts Payable & Receivable is easy to use and accurate.

Cons

No dislikes about BILL Accounts Payable & Receivable.
BILL Accounts Payable & Receivable is so impressive.

Response from BILL

Valentina, thank you for your glowing review of BILL! We love that you appreciate the efficiency of our software as well as it being easy to use and accurate. Please continue to provide your feedback as we value our users suggestions when planning for the future of our software.

Jordan

Overall rating

Industry: Real Estate
Company size: 11–50 Employees
Used Weekly for 1-5 months
Review Source

Overall rating

Ease of Use
Likelihood to recommend 10.0 /10

Easy For Entire Company Use

Reviewed on 15/03/2024

Pros

While I am not in our Accounting Team, I use the BILL website and mobile application for reconciliation of my business credit card (Divvy Card). Comparative to other reconciliation systems I enjoy the ease of seeing the amount I have available to me, the budgets my company has set, and the option to request funds from the mobile app.

Cons

So far I have not come across any issues with BILL or my Divvy Card set up. I am very strict about my spending, budget, and maintaining all invoices and receipts. Since transactions automatically come up once the card is used for reconciliation and there is no buffer time, I could see a potential to feel overwhelmed, but I actually prefer this feature!

Response from BILL

Jordan, thank you for providing us with your five star review. We are glad to hear that you enjoy the ease of seeing the amount on your card available to you based on the budget set by your company and option to request funds from the mobile app. We appreciate hearing that you have not come across any concerns or issues with BILL or your Spend & Expense card. If you do have any concerns regarding your card please contact our customer support directly at 435-731-5078. Our hours of operation are Monday-Friday 6am-8pm MST and weekends 7am-4pm MST.

Pavan

Overall rating

Industry: Accounting
Company size: 1,001–5,000 Employees
Used Daily for 6-12 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 6.0 /10

Simplified process for Invoice processing and payment application

Reviewed on 03/10/2023

Overall I would say it was a Good experience. I would recommend BILL to anyone who are looking to...

Overall I would say it was a Good experience. I would recommend BILL to anyone who are looking to simplify their AP and AR process and even if you are looking BILL as a payment method to your vendors or receive payments from your customers. But if you are looking BILL as a Accounting or reporting software, then I would definitely recommend you to go with other softwares.

Pros

We use multiple softwares to provide end to end accounting for clients. The best part about bill is its easy to integrate with other softwares. BILL creates easy to use invoices for our customers and also processing of vendor invoices is simple as most of the data is captured by IVA. The best part in BILL is payment processing as there are multiple methods to make payments and also charges for each payment is very less. We can initiate single payment for multiple invoices. We can even schedule the payment for vendors in BILL.

Cons

Reporting is not as expected in BILL. We need to modify each and every data to get the required Excel. They need to even take care of designing of reports as the reports will not come with their own design and we need to do everything. Invoice creation templates are most common and we can't see any design there. They need to work Mork on design and Reporting part.

Response from BILL

Thank you for your 4-star review, Pavan! We appreciate hearing that our BILL software is integrating well with other programs for you. We're glad to hear that invoicing for vendors and customers is easy to use and that making payments has been simplified. We apologize for any frustrations you have experienced with our reporting system and design. We will pass your feedback on to the appropriate team. If you have any questions or concerns, please feel free to reach out to our customer support. You can find more information on our website: https://help.bill.com/hc/en-us. Thank you!

Kristina

Overall rating

Industry: Accounting
Company size: 2–10 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

A Fast Convenient way to pay bills for any size business.

Reviewed on 03/10/2023

Mostly ver smooth and efficient way to process high volumes of payments and insure accuracy in the...

Mostly ver smooth and efficient way to process high volumes of payments and insure accuracy in the payment amounts, payee etc.

Pros

I love that you can issue payments using a bank account or a credit card with a fairly quick turnaround time. The pricing of Bill is also very competitive compared to our other options.

Cons

Virtual card payments are not something I love. Also, Bill has automatically connected me with vendors that are not the vendor I had entered, so there is an opportunity for improvement in the network connections.

Response from BILL

Thank you for your positive review Kristina! We love to hear that making payments using BILL software is working for you. We apologize for any frustration that our virtual card program may have caused. We will pass along your feedback about network connections. If you have any questions or concerns, you can reach our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email

Ashlyn

Overall rating

Industry: Health, Wellness & Fitness
Company size: 11–50 Employees
Used Weekly for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Likelihood to recommend 10.0 /10

The best choice for your business!

Reviewed on 29/02/2024

Pros

The simplicity of BILL makes it worth it all! All of the features allow for many things to be done through one source. The customer service has been very helpful every time that I have needed assistance!

Cons

I personally have not had any issues while using BILL so far and I do not see that changing!

Response from BILL

Thank you, Ashlyn, for your five star review of our software! We are thrilled that you enjoy the simplicity of BILL with our features being beneficial and that customer service has been helpful every time you needed them. Please continue to provide us with your feedback as we're always working hard to improve the software for our users.

Verified Reviewer

Overall rating

Industry: Graphic Design
Company size: Self Employed
Used Monthly for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

Bill makes it easy to receive ACH payments from clients

Reviewed on 11/08/2023

Overall, Bill is a smooth, fast, and easy way to receive payments from clients paying via ACH.

Pros

Bill is a low-friction way of receiving payments for invoices. Even though I do not invoice through Bill, many of my clients use it to provide ACH payment, and this is quick and easy for all parties.

Cons

At first, I did not really understand what Bill was, as I was asked to join because a client wanted to use it to pay me. I have received multiple phone calls from Bill asking me for more information about my business, and I have declined, as I have no desire to add more features or upgrade my account because I am currently content with the way it works now.

Response from BILL

We appreciate you sharing your great experience with the app, especially receiving payments via ACH. We're going to share this with our product team, who always enjoy hearing positive feedback.

Melanie

Overall rating

Industry: Professional Training & Coaching
Company size: 2–10 Employees
Used Monthly for 2+ years
Review Source

Overall rating

Ease of Use
Likelihood to recommend 6.0 /10

Ge

Reviewed on 16/07/2023

Works great and seamlessly MOST of the the time. Helps to manage accounting and bill payments and...

Works great and seamlessly MOST of the the time. Helps to manage accounting and bill payments and seems to be a great time saver that streamlines processes. I enjoy getting paid faster and love having a process I can track along the way.

Pros

My experience with Bill is as an end-user only. I like the ability to create invoices for clients that utilize them for bill payment/accounting. Entering invoices is a simple process and I like that you are able to view and track your payment requests once submitted. The ability to filter invoices is also easy and you don’t have to learn more than you need to depending on which service/feature you use. I don’t use to process payments but as an accounts receivable option, it works great for me and allows me to get paid even faster. The processing fees are reasonable and expedited payments processing is an option that is also reasonable.

Cons

While my experience is limited as an end-user, there have been a few times where my payment requests were not received or were duplicated. Not numerous but when it comes to payment, having it delayed for another reason is longer than most would want. The companies I know that utilize the full suite of offerings seem to be pleased and have used it long term with success.

Response from BILL

Thank you for sharing your wonderful experience with our app, Melanie. We appreciate your kind words and will share them to our product team. They love hearing positive feedback like this!

Guru

Overall rating

Industry: Accounting
Company size: 501–1,000 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Aspects of Bill.com

Reviewed on 03/10/2023

Pros

1. Ease processing2. Approval Workflow3. Payment processing4. Initiate ACH invite

Cons

Easy to access the tool and easy to integration with another applications

Response from BILL

Guru, thank you for your feedback. We are thrilled to hear that approval workflows, payment processing and inviting vendors to use Epayments are working for you. We apologize for any frustrations that may have occurred when trying to access our software and integrating with other applications. If you need help with anything, you can reach our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email

Donna

Overall rating

Industry: Religious Institutions
Company size: 11–50 Employees
Used Daily for 6-12 months
Review Source

Overall rating

Value for Money
Ease of Use
Likelihood to recommend 10.0 /10

Happy with Bill.com

Reviewed on 31/08/2023

Pros

Bill is easy to use and understand. I can see and process all my business in one easy place.

Cons

Nothing, it is all good for us and handles all the needs we have for payment processing

Response from BILL

We appreciate you taking the time to share your feedback with us, Donna. We are pleased that customers like you have an amazing experience with the BILL.

Melissa

Overall rating

Industry: Architecture & Planning
Company size: 2–10 Employees
Used Monthly for 1-5 months
Review Source

Overall rating

Ease of Use
Likelihood to recommend 6.0 /10

Easy for both AP and AR

Reviewed on 28/11/2023

Pros

Widely used by a lot of clients for both billing and processing payments. Once approved payments were received quickly.

Cons

There were a lot of steps to getting a submitted invoices approved for payment.

Response from BILL

Melissa, thank you for reaching out and providing feedback. We are glad to hear that our software is being used by a lot of clients for billing and processing payments. Also that payments are being received quickly. We apologize for any frustration caused by the amount of steps to submit an invoice approved for payment. If you need any assistance, please go to our website: https://help.bill.com/hc/en-us and request a call/chat or email

Verified Reviewer

Overall rating

Industry: Computer Software
Company size: 201–500 Employees
Used Monthly for 1+ year
Review Source

Overall rating

Ease of Use
Likelihood to recommend 8.0 /10

BILL makes it easy

Reviewed on 22/10/2023

Pros

Very straight forward to set up initially then to use. Easy to submit and go

Cons

Less functions and tools. Not as transparent as competitors but gets the job done

Response from BILL

Thank you for your positive feedback! We love hearing that our software was easy to setup and use. We apologize for any frustration caused by missing functions and tools. You can put in feature requests if there is something that believe is missing by going to leave feedback on your BILL account page or alternatively you can reach out to customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email

Will

Overall rating

Industry: Telecommunications
Company size: 2–10 Employees
Used Monthly for 6-12 months
Review Source

Overall rating

Ease of Use
Likelihood to recommend 7.0 /10

Great for customer relations

Reviewed on 21/11/2023

Pros

Ability to get transferred funds for projects with little efforts.

Cons

Lots of options that need tutorial and extra support.

Response from BILL

Thank you Will for your feedback on BILL. We are glad to hear that our software makes it easy for you to get funds transferred for your projects. We value our customer's suggestions and will pass on yours regarding having more tutorials and extra support to our product team. You can also submit a feature request through your BILL account by logging in and going to the overview page. Once there, scroll to the bottom and select leave feedback.

Verified Reviewer

Overall rating

Industry: Nonprofit Organization Management
Company size: 2–10 Employees
Used Weekly for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

Bill.com saves us hours each week!

Reviewed on 29/03/2023

overall, we are thankful it was recommended to us bc it saves time and helps with record keeping

Pros

The automation of bill payments, invoicing from staff for reimbursements, direct deposit options, and that we no longer print any checks ourselves, this along has saved us hours each month. Also, keeps track of all payments for tax purposes.

Cons

Sometimes it syncs with QB but there are errors. Bill.com no longer syncs with Expensify, which adds another layer of work for us if reimbursements are in Expensify.

Alternatives Considered

Expensify and QuickBooks Online

Reasons for Switching to BILL Accounts Payable & Receivable

Cost, set up and synch with other systems

Response from BILL

We appreciate you taking the time to share your feedback with us. We are pleased that customers like you have an amazing experience with BILL.

Rochelle

Overall rating

Industry: Marketing & Advertising
Company size: Self Employed
Used Monthly for Free Trial
Review Source

Overall rating

Ease of Use
Likelihood to recommend 10.0 /10

My Experience With Bill

Reviewed on 06/02/2024

Overall my experience with Bill was good and I got my payment very quickly.

Pros

Bill is an easy way for me to receive payment from brands who hire me as a freelancer.

Cons

It's a tad bit more expensive than I was expecting.

Response from BILL

Thank you for five-star review of our software Rochelle! We are thrilled to hear that our software has made it easy to receive payments. We will pass along your feedback on costs to our sales team. Please continue to provide any feedback that you might have.

Colleen

Overall rating

Industry: Construction
Company size: 2–10 Employees
Used Daily for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 0.0 /10

Worst Experience with Any Bill Payment Provider

Reviewed on 12/04/2023

Pros

We did not have any good experience with Bill.

Cons

Bill.com was been the worst payment provider our business has ever worked with. The customer service email disregards everything that you say, they do not allow you to call in with any questions or concerns. The company withheld funds for work we had performed for over 4 weeks without cause. This is a very shady and untrustworthy enterprise!

Response from BILL

We're sorry to hear about this experience with our app, Colleen. We'd love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left-hand corner) and then type in your question in the bot that will appear in the lower right-hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you!

Kavindu Githsara

Overall rating

Industry: E-Learning
Company size: 11–50 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Efficiency at its finest with Bill.com

Reviewed on 23/01/2023

Overall, Bill.com has been a valuable asset for our organization. Its automation of financial...

Overall, Bill.com has been a valuable asset for our organization. Its automation of financial tasks, robust reporting capabilities and integration with popular accounting software has greatly improved our financial processes.

Pros

As a administrator of Bill.com within my organization, I have found it to be an efficient and streamlined way to manage our financial processes. One of the greatest advantages of this software is the automation of tasks such as invoice processing, bill payments and account reconciliation. This has saved a significant amount of time and effort for our finance team and has improved our financial accuracy. Another strong aspect of Bill.com is the robustness of its reporting capabilities. It provides a wide range of financial metrics and insights that have helped us make data-driven decisions for our business. Additionally, the integration with popular accounting software such as QuickBooks and Xero makes it easy to keep our financial records up-to-date and in sync.

Cons

A potential downside of using Bill.com is that it may require a bit of time and effort to set up the software and customize it to fit our specific needs. Additionally, while the software offers many features, some advanced features such as budgeting and forecasting may require additional tools or custom development.

Response from BILL

Kavindu, your comment made our day! We will share this with our product team, who always enjoy hearing positive feedback.

Dustin

Overall rating

Industry: Information Technology & Services
Company size: 501–1,000 Employees
Used Daily for 2+ years
Review Source

Overall rating

Ease of Use
Likelihood to recommend 8.0 /10

Easy to use software for invoice approvals

Reviewed on 23/02/2023

Pros

Bill.com is easy to set up and use. I love the simplicity of approving partner invoices.

Cons

The reporting feature needs some upgrades. I would like the ability to see what individuals above me have approved in order to communicate timeliness with my partners.

Response from BILL

Thank you for your review, Dustin. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback up to our product team!

BILL Accounts Payable & Receivable Reviews