Survicate Reviews

Overall rating
Filter by
Company size
Time used
90 Reviews

- Industry: Financial Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A strategic partner for IT teams
Reviewed on 22/10/2024
We find Survicate ideal for collecting direct feedback and tailoring surveys to the specific needs...
We find Survicate ideal for collecting direct feedback and tailoring surveys to the specific needs of each team or project. It's also invaluable for evaluating new tools and technologies, measuring team efficiency, and optimizing support processes, making it an indispensable tool for our teams.
Pros
Survicate is a tool that enables IT teams to turn data into actionable insights, improving service quality and user satisfaction. By providing an easy-to-use and highly customizable platform for collecting and analyzing feedback, it becomes a strategic partner for any organization seeking to optimize its technology operations.
Cons
I don't have any negative comments to raise.
Response from Survicate
Hello Julio! Thank you for your excellent review. We're delighted to hear that Survicate has become a strategic partner for your IT teams, helping you turn data into actionable insights. We appreciate your support.
~Paulina from Survicate
- Industry: Health, Wellness & Fitness
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Fast Responsive support in resolving issue.
Reviewed on 29/08/2024
Great!! The kind of patience and support provided was very appreciable
Great!! The kind of patience and support provided was very appreciable
Pros
Help desk support for my issues and providing continues support.
specially Anastasiia, & Daniela
UI and Guides.
Cons
There are not much option to play with Font and subject body within for normal user who don't know backend coding.
Response from Survicate
Hi Abhishek,
Thank you for your great review. We're so happy that our support team could help you effectively. We appreciate your feedback about making text customization more user-friendly - we're always looking to improve our platform.
Thank you for choosing Survicate for your marketing needs!
~Paulina from Survicate
- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Jacob from Support was Great
Reviewed on 30/01/2019
Support managed to solve my issues, super well.
Support managed to solve my issues, super well.
Pros
Embedding a question into an email intergrated with intercom is a killer feature.
Cons
That I managed to not realize I was not in my company environment until after I sent out a survey to 1,000 people. Maybe make it more clear when you're using a free account?
Response from Survicate
Hi, thank you for the largely positive feedback! We agree embedding surveys into an email in Intercom is a killer feature.
Happy to let you know we've since further improved the Intercom integration.
For example, you can run surveys directly in the Intercom messenger, send Intercom attributes to Survicate to better analyze survey data, and much more.
Also, we now communicate free plan limits more clearly. The name of the account is always visible in the top right-hand corner of the application.
Please let us if we can help you in any other way.
- Industry: Marketing & Advertising
- Company size: 501–1,000 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product and awesome team!
Reviewed on 22/10/2024
It has been great to use this product!
We have this integrated into many of our systems and it is...
It has been great to use this product!
We have this integrated into many of our systems and it is working really well for us!
Pros
Easy to use
Good APIs to use
Support Team is especially very responsive and willing to help
Cons
More logic customizations needed for the questions
Alternatives Considered
SurveyMonkeyReasons for Switching to Survicate
Ease of use and setup. Also its great value for moneyResponse from Survicate
Hi Jahnavi,
Thank you for your kind words about our product and team. We're glad to hear that Survicate is integrating well with your systems. We appreciate your feedback and are committed to continuous improvement.
~Paulina from Survicate
- Industry: Consumer Electronics
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Top shelf service for a great product!
Reviewed on 20/11/2024
It's a tool I use daily and that I am getting to know more and more. It's valuable and delivers me...
It's a tool I use daily and that I am getting to know more and more. It's valuable and delivers me data and conclusions as to how I deal. It feels like there are more options than I know of, but their customer service always feels close when needed
Pros
The service is great. You can get in touch easily and really fast, and the answers are always correct and brought to you in a friendly way!
Cons
There is a lot that can be done that did not feel intuitive to me. So it took me a while to find out that some options were available, and what they meant/did. There is a knowledge base and enought information on the website, but I did not take the time to dive in to that
Response from Survicate
Hi Melvin,
Thank you for your review. We're happy to hear that Survicate has been helpful and our support team friendly. We appreciate your feedback about the intuitiveness of our platform and will keep it in mind as we work to make things easier to use. We're always here to support you.
~Paulina from Survicate
- Industry: E-Learning
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easily integrated tool for connecting surveys with our marketing services
Reviewed on 14/11/2024
Pros
Survicate has provided us with a quick and easy integration for implementing entry and exit surveys during our user registration process. This allows us to connect our own marketing tools with specific user responses, enabling us to analyze sign-ups and drop-offs on our platform and gain valuable insights to improve user retention and satisfaction.
With Survicate, we can also create advertising banners in very little time, specifying the target audience we want to reach.
Cons
For our business needs, it would be useful to manage multiple languages within a single survey, without having to duplicate surveys.
We would also find it helpful to have more options for button navigation to create different branching paths within the survey flow.
Response from Survicate
Hi Maria,
We appreciate you sharing your thoughts and leaving us a great review. It's great to know that Survicate is helping you integrate surveys with your marketing services and gain valuable insights. As for the surveys in multiple languages, it is possible to do so with Survicate, please get in touch with our customer support or visit our Help Center: https://help.survicate.com/en/articles/4574567-run-multilingual-surveys
~Paulina from Survicate
- Industry: Pharmaceuticals
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
A great users feed-back tool
Reviewed on 05/12/2024
I use Survicate for every product we develop. By running campaigns to assess user satisfaction....
I use Survicate for every product we develop. By running campaigns to assess user satisfaction. It's very easy to use.
Pros
It's easy to create a survey, and the interaction from the user is great: the survey appears in the context of use. The dashboard and the templates library are great too.
Cons
I'd like more flexibility in the questions. For example, I wanted to ask users to rate their level of technology skills on a 5-point scale and I had to hijack a CSAT for that. Also, it would be interesting to be able to push a message or a link, for example to do some fake door testing.
Response from Survicate
Hi Mathilde,
Thank you for your review and feedback. We're glad you find creating surveys and using our dashboard easy. We appreciate your suggestions and are always working to make Survicate better.
~Paulina from Survicate
- Industry: Insurance
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A complete tool for measuring experience
Reviewed on 25/10/2024
Pros
It's a complete tool for our customer and user experience measurement, giving us appropiate information and feedback with its new AI module
Cons
Currently it's unavailable for some apps that use older platforms
Response from Survicate
Hi César! Thank you for your wonderful review. We're pleased to hear that our tool meets your needs for customer and user experience measurement, and that you're finding value in our new AI features. We appreciate your feedback and are always looking to improve.
~Paulina from Survicate
- Industry: Accounting
- Company size: 201–500 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Perfect tool for getting quick feedback from your customers
Reviewed on 10/12/2024
We started to use survicate to collect some user experience with our app and for the moment we are...
We started to use survicate to collect some user experience with our app and for the moment we are very satisfied with all the spectre of the features that survicate can offer us.
Pros
Good documented mobile SDK (and Web), ease of use and integration, great web interface for managing surveys, flexibility of creating surveys (so many options), integrations and automations with intercom (that actually was a game changer to forward the survey responses from unsatisfied users directly to the support through intercom), great and quick support (no bots!)
Cons
For now didn't found any reasonable problems, the SDK is under active development.
Response from Survicate
Hi Artiom,
Thank you for your fantastic review. We're thrilled to hear that Survicate is helping you collect valuable user feedback and that our support and integrations are making a difference. We're here to assist you anytime.
~Paulina from Survicate
- Industry: Entertainment
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A great tool
Reviewed on 22/10/2024
Survicate has transformed the way we gain insights about the users. I'm very happy with this...
Survicate has transformed the way we gain insights about the users. I'm very happy with this service.
Pros
Very flexible tool enabling you to get to know your users. Beautiful and functional interface with charts and graphs that neatly communicate survey outcomes visually.
Cons
Survey logic features are quite limited. AI features are promising but not good enough yet to be really useful.
Response from Survicate
Hi Ola,
Thank you for taking the time to share your thoughts. It's rewarding to hear that our tool has significantly helped you understand your users better. We value your feedback and are dedicated to enhancing our features.
~Paulina from Survicate
- Industry: Research
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to use survey tool & attentive support team
Reviewed on 09/12/2024
Pros
Survicate is really easy to use and the customer service is fantastic! Easy to build surveys, control integrations, and share with other teammates. Love the analytics and AI template creation features.
Cons
Would love more features for native image hosting and the ability to embed prototypes with standard design tools like Figma (iframe or embedded links). You can still embed images but it requires your own image hosting solution and embedded HTML tags, so it just takes more time and isn't very flexible.
Response from Survicate
Hi,
Thank you for your review. We're happy to hear that you find Survicate easy to use and appreciate our customer service and features like analytics and AI templates. We value your feedback and are always working to improve our platform.
~Paulina from Survicate
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
An amazing tool supported by an incredible team!
Reviewed on 14/08/2024
Pros
Survicate is an immensely robust and versatile tool that looks great and works well, but the above-and-beyond factor is their incredible attentive and responsive team that provide high-touch and timely support to make sure we're able to work as effectively as possible!
Cons
Missing some additional features at present like custom skip logic, though it is on the roadmap!
Response from Survicate
Hi Josh,
Thanks for the awesome review. We're thrilled you're loving Survicate and our support team.
We hear you on the custom skip logic - we'll look into it.
We'll keep working to wow you!
Cheers,
Survicate Team
- Industry: Gambling & Casinos
- Company size: 201–500 Employees
- Used Monthly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Survicate Review
Reviewed on 28/10/2024
Pros
It's simplicity of use.
Very easy integration with Customer.io
Can update customer's attributes based on the responses.
Cons
A direct integration in more CRM systems would be great (and not through Zapier).
Alternatives Considered
SurveyMonkeyReasons for Switching to Survicate
Because of the easy integration in Customer.io.Response from Survicate
Hi Momchil! Thank you for your feedback and for choosing Survicate. We're glad to hear that you find our platform simple to use and appreciate the integration with Customer.io. Your input is valuable as we continue to enhance our services.
~Paulina from Survicate
- Industry: Internet
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Survicate - Great Survey Tool for Mobile!
Reviewed on 14/08/2024
Overall a really great experience and would 100% use it again in a future project
Overall a really great experience and would 100% use it again in a future project
Pros
Survicate makes it really easy for us to get feedback on the fly without new deployments on mobile (we use React Native). Its been invaluable at getting fast feedback
Cons
We face occasional problems with newer technologies such as React Native, and Zapier but once we raised them to Survicate they did resolve them :)
Response from Survicate
Hi Adam,
Thanks for the great review. Glad we're helping you get quick mobile feedback with React Native. We appreciate your patience with occasional tech issues and always aim to resolve them fast. Your "100% would use again" means a lot!
Survicate Team
- Industry: Financial Services
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Survicate| The creme of the creme in customer service
Reviewed on 01/11/2024
Easy, smooth and pleasant. The same familiar names throughout make it stands out by being there...
Easy, smooth and pleasant. The same familiar names throughout make it stands out by being there promptly and they show genuine care. They are decent people who remember you, not bots. It’s like a boutique service really. I am sold
Pros
Everything is easy and everyone is friendly
Cons
Maybe better insights but I can’t complain, Iove the app
Response from Survicate
Hi Nabila,
Thank you for sharing your experience. It's wonderful to hear that you appreciate our team's efforts and that our service feels personalized to you. We value your feedback and are committed to improving our platform.
~Paulina from Survicate
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use and amazing support!
Reviewed on 21/08/2024
Great experience overall, whenever we had a difficulty they were always there to help, and that's...
Great experience overall, whenever we had a difficulty they were always there to help, and that's an extremely important piece for our overall happiness with Survicate
Pros
How easy it's to display the survey and gather feedback for our app + their support is incredible.
Cons
Used to be the date segmentation that lacked specific options "after this date", "before this date" etc — which they already improved.
Response from Survicate
Hi Pedro,
Thanks for the great review!
Thrilled you find Survicate easy to use and our support top-notch. Glad we improved the date segmentation for you. We'll keep working to keep you happy!
Survicate Team
- Industry: Automotive
- Company size: 201–500 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to integrate, build surveys and analyse results
Reviewed on 14/08/2024
Very slick and easy tool to use, very customisable and easy to integrate on the website. Would...
Very slick and easy tool to use, very customisable and easy to integrate on the website. Would recommend this to any business looking to get customer feedback on their website
Pros
Easy to build surveys
Quick integration on our website
Ability to customise CSS
Cons
Would love a native integration with Contentsquare
Response from Survicate
Hi Jonny,
Thanks for the awesome review.
We're stoked you find Survicate easy to use, integrate, and customize.
Noted on the Contentsquare integration - we'll look into that. Really appreciate your recommendation.
Keep the feedback coming!
Survicate Team
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy setup, almost excellent
Reviewed on 22/10/2024
Survicate was very easy to set up and create a survey. Running the survey and viewing the results...
Survicate was very easy to set up and create a survey. Running the survey and viewing the results was also a pleasant experience. There are a few missing features that would elevate Survicate to be a truly excellent product.
Pros
As an iOS developer the iOS documentation for setting up in app surveys was very clear and made running the first survey really easy.
Cons
There are two features I feel are missing that would make the experience even better. The first is for iOS in app surveys a way to detect that a user is about to be a given a survey and have the ability to not show it in that moment if they user is doing something else more important. The second being a way to make free text questions mandatory.
Response from Survicate
Hi Brendan,
We appreciate you sharing your feedback. It's great to know that our iOS documentation made it easy for you to set up your first survey. Thank you for your suggestions; we're committed to improving our product.
~Paulina from Survicate
- Industry: Accounting
- Company size: 201–500 Employees
- Used Monthly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
A solid survey maker
Reviewed on 19/08/2024
Overall the experience is pretty solid. I created numerous surveys and never had a problem with the...
Overall the experience is pretty solid. I created numerous surveys and never had a problem with the responses. The way the responses are analyzed is also easy to understand.
Pros
I like that it's pretty easy to create and change a survey that looks good both on desktop and mobile
Cons
Sometimes is not that easy to understand how to implement the survey on a page.
Response from Survicate
Hi Giulio,
Thanks for the great feedback.
Glad you're finding survey creation easy and the results analysis clear. We'll work on simplifying the implementation process. Appreciate your input!
Survicate Team
- Industry: Business Supplies & Equipment
- Company size: 11–50 Employees
- Used Monthly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Fine Survey Tool
Reviewed on 21/10/2024
Its a good tool for surveys. We use it exclusively for sending NPS surveys and it works well. Best...
Its a good tool for surveys. We use it exclusively for sending NPS surveys and it works well. Best part is that it integrates with mailchimp seamlessly, we dont need to do any external linkage.
Pros
great UI and user friendly system. Powerful NPS tool.
Cons
expensive, it doesnt have any plans for infrequent users like me.
Response from Survicate
Hi Chintan,
Thank you for your review. We're pleased to hear that you find our platform user-friendly and that it integrates well with Mailchimp for your NPS surveys. We value your feedback and are always striving to enhance our offerings.
~Paulina from Survicate
- Industry: Oil & Energy
- Company size: 5,001–10,000 Employees
- Used Monthly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Gets the job done + good customer support
Reviewed on 21/10/2024
Simple tool that gets the job done, with good price / value ratio and good customer support.
Simple tool that gets the job done, with good price / value ratio and good customer support.
Pros
Very attentive customer support, with high knowledge of the technical aspects of the product.
Cons
Missing functionalities like auto-translating the user feedback text.
Response from Survicate
Hello Cagri,
Thank you for your review. We're glad to hear that our customer support has been helpful to you. We appreciate your feedback and are committed to improving our product.
~Paulina from Survicate
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great survey tool for all things surveys
Reviewed on 12/05/2021
Overall, great experience - just get in and play around with the features, because there are a ton...
Overall, great experience - just get in and play around with the features, because there are a ton of features and possibilities - and they are well orgnaized. I love the suggestions and the ability to edit from a template - and download results (with paying version). You do get a LOT from the free- which is also great.
Pros
Love the ease of most integrations, especially Intercom, and how easy it is to create surveys - whether from scratch or from a template. Very easy to ensure a non-biased question and have great data capture options
Cons
I found it frustrating to send a single link but have it collect identified information, without using an email tool - without integrating the survey into Intercom or Marketo or another email tool, sending an identified email link is cumbersome - we often have those emails blocked by email servers, so being able to one-off send a link is important.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Beware - They freeze surveys to respondents!
Reviewed on 02/03/2022
See above.
See above.
Pros
In the middle of a survey they just froze the survey access to respondents demanding we upgrade. By the time we did of course, we now have to re-send the survey. Awful and completely illogical way of running a survey service. It is tremendously expensive if you are regularly surveying people. 1,000 responses a month (for all surveys) is 1500 a year base. It gets very pricey, very quickly. Do not recommend them.
Cons
Pricing freezes - complete shut-down of active surveys.
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A feedback tool with many survey options already present
Reviewed on 23/03/2018
Pros
It reduces effort in creating feedback surveys with easy to understand placement options for the survey on a website.
Cons
The code for embedding is difficult to spot and quite hidden. it should be present either on the dashboard or in the launch step.
Response from Survicate
Hi, thanks for your feedback, and we're happy to hear you find creating website surveys with Survicate easy.
You've made a great point about the Survicate snippet being not so easy to find. We've now moved it to the launch step of creating a survey, just as you've suggested!
Please let us know if we can help you in any other way.
- Industry: Sports
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Horrible customer service and misleading company
Reviewed on 18/04/2019
Pros
I like the email integration with HTML. However, the Zapier Connection did not work with infusionsoft.
Cons
This company mislead me by saying that my essential plan would get me access to excel export features. Long behold when I tried to use it they said I had to upgrade my plan even though I had a screenshot that clearly says "your plan" has access to " export features". I showed this to the support team and they simply said not our problem you will have to upload to get access to this feature. I feel like this was a misleading bait and switch by survicate. One of the worst customer service experiences I have ever had with a company.