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433 Reviews

- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
As an HRIS Namely is as good as it gets. Works out of the box but it does adapt to your...
Reviewed on 13/04/2018
Pros
As an HRIS Namely is as good as it gets. After using many other platforms in the past, I can say that Namely provides an easy to use platform that works out of the box but offers a great deal of customization to fit your workflows. They are constantly releasing new features and improvements that are visible and useful with a support staff that is always ready to help.
Having HRIS, Payroll and Benefits in one place and dedicated client rep and dedicated benefits rep is definetely hard to beat.
Cons
Integration between payroll and HRIS is a work in progress that still needs work. I am confident they will continue to improve it moving forward.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
CircleCI<>Namely
Reviewed on 30/01/2020
Our experience with Namely has definitely been tumultuous. We had a very rocky start and it...
Our experience with Namely has definitely been tumultuous. We had a very rocky start and it continued to be rocky as the turnover rate was extremely high on their CS team. We had about 6 CSMs within one year. Constant issues with the platform and no resolution in sight. Things are better now and Namely seems to be making great strides towards progress, but still has work to do.
Pros
-one source of truth for all employee information
- easy to track/request time off
-resources tab is helpful for new hires
-place to store private employee data
-very customizable
Cons
-SO many issues in the beginning(especially with workflows and onboarding templates)
(ex. when you submit a salary change workflow you have to do two separate workflows for base salary and commission, even though the commission piece is added into the workflow).
-can't easily hide legal name from other employees view
-tasks tab is pretty much no use to us. When you assign a task to someone there is no way to set reminders or alert you if you have a task overdue. Also, no notification or red flag that says you have incomplete tasks on the homepage.
Reasons for Switching to Namely
We thought it would be best for what we needed. Globally distributed. Payroll+HRIS. Customizable.- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Adequate product for the price
Reviewed on 22/09/2022
I personally would not partner with Namely in the future, but it worked well enough for the 1 year+...
I personally would not partner with Namely in the future, but it worked well enough for the 1 year+ that we had it.
Pros
We decided to go with Namely because it worked well with Germany, and we are an international company. It is unfortunately very difficult to find a product that works well in both Germany and US, since Germany is not a 1st tier country (like Spain, France, England). Germany also has very specific compliance and protocols in place. This was a number 1 feature to us, as well as the price point.
Namely also had relatively simple reporting, we were always able to get what we needed.
Cons
Performance reviews were quite bad (from both an administrative and user standpoint), no ability to plan compensation within the system, difficult to set up work flows and difficult customer service (not able to just chat with someone, needed to email and create a ticket and wait for a response), organization chart was not set up well, work flows were not as simple as they could have been (ie a workflow for managers to be involved when someone was onboarded - had to be entirely manual).
Reasons for Switching to Namely
Namely was better for the German side of our businessResponse from Namely
Thank you for your review! We really appreciate your feedback. We are disappointed to hear that you feel Namely wasn't the right solution for your company and apologize for your negative experience. We will be sure to relay your feedback and suggestions to our Product team.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly Recommend
Reviewed on 05/03/2020
Pros
Namely is easy to use. I highly recommend using all options for a true integrated experience - HRIS, Payroll, Benefits & Time. It has definitely enabled our small People Ops team be able to support our company's rapid growth. It has a great user interface for our employees. Namely is constantly adding new features and improvements, which shows me they are constantly looking to adapt their product to the needs of their customers.
Cons
Namely is very much "self-service", which can be great if you have the answers and the knowledge. However, there are some drawbacks with payroll, which can often provide tax & regulatory challenges. Getting a hold of the right person when we have detailed payroll questions, can sometimes be difficult.
Alternatives Considered
BambooHRReasons for Switching to Namely
At the time, Bamboo did not offer a Payroll integration, among other reasons.- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Namely Software
Reviewed on 10/02/2021
Pros
I love the ability to have all of my onboarding forms in one place. Employees are able to electronically sign and eases the onboarding process.
Cons
The feature that I like the least is the benefits process. The last two years I have had problems with registering new employees with the insurance and it seems like I end up doing the registration myself so the employees can get their insurance.
Response from Namely
Thank you for your review! We really appreciate your feedback and are happy to hear that Namely has been able to offer you onboarding features that best fit your company.
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A Great Company that is Always Improving
Reviewed on 20/08/2020
Pros
We love the onboarding system, it makes everything very easy and automated! We also really appreciate the way Namely takes feedback and acts upon it. They release new features and products every quarter and the releases really are what the customers are looking for. The company is always looking to improve and grow which we really value.
Cons
We have had difficulty with the Namely Time feature, it gets confusing for employees and sometimes there are issues with information syncing between the two systems.
Response from Namely
Thank you for your review! We really appreciate your feedback and look forward to continue enhancing our platform and your overall client experience.
- Industry: Military
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Namely Review
Reviewed on 16/06/2020
Amazing. Timely. Professional. Helpful. Friendly.
Amazing. Timely. Professional. Helpful. Friendly.
Pros
HRIS system is easy to manage and understand. Our employees like the feed. Love the customer service - they are super helpful and friendly. Love eSig.
Cons
I don't like Namely Time. I wish it was more straightforward to use. I also wish that Namely had a background check integration providers. I wish there was a built in ATS system.
Reasons for Switching to Namely
Ultimately because of your customer support system. It gives me confidence to use your product.Response from Namely
Thank you for your review! We really appreciate your feedback and are happy to hear that our customer support team helps give you confidence when using Namely. As for your pain points, we will be be sure to relay them to our Product team.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good product for growing company
Reviewed on 26/04/2023
Pros
The social feature on the home page was great. I loved how our team was able to celebrate birthdays and anniversaries when they logged on.
Cons
When I used it Namely was new to the industry and had some growing pains they went through. Re-orgs and misses on design layout. Was still happy to use it on a daily basis though!

- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Easy and sustainable.
Reviewed on 28/09/2018
Namely is simple and easy to use, it requires a few improvements that seem to be coming soon. It...
Namely is simple and easy to use, it requires a few improvements that seem to be coming soon. It still has some glitches that need an urgent fix, but with the few conversations I've had with the Customer Support team, I can tell that Namely will greatly improve in future versions.
Pros
It is a straightforward and easy to use software, the user interface is the simplest one in the market of HR Management tools. It is a good example of the Integration between Payroll and HR Systems, and might be useful in the Linkbuilding bussiness with a few enhancements and addons.
The Customer Service is great and the people involved are very kind and competent.
Cons
The customization of the processes is not easy to implement, and tends to be tiresome, and in many cases it slows down the navigation.
It is currently lacking a proper auto-sync feature.
It does not have the E-signature feature for current employees.
The performance management module has a complicated nature.
There could be a better integration between the HR and the Payroll modules. As I explained in the Pros, it is easy to use but it could be highly improved in terms of pragmatic functionalities over the user friendly interface.

- Industry: Biotechnology
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User friendly HR platform
Reviewed on 17/01/2023
In other words, to make my job easier in every aspect. You can just like the post, add a comment....
In other words, to make my job easier in every aspect. You can just like the post, add a comment. On the left you will see a panel where you will find several links to help you navigate the platform. You can also view compensation and benefits in the profile area. Goals and performance reviews are also easily accessible from there.
Pros
The best thing about Namely is that it is user friendly and the reports are valuable. We have easy access to our resource section where we can post any policy, brochure, company or benefit related information.
Cons
Could be more intuitive, especially going back and forth between all the modules. Also, I think some features could use more customization.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Needs more work
Reviewed on 17/09/2019
I have only been using Namely since the end of May 2019. I am hoping that as time goes on it will...
I have only been using Namely since the end of May 2019. I am hoping that as time goes on it will become easier to navigate, but at this time I am not enjoying the move.
Pros
I like the idea of only having to use 1 program to manage employee timekeeping, payroll and benefits.
Cons
This program has not been an easy transition nor has it been easy learn. One of my biggest issues with Namely is the process of inputting new hires. They call it Onboarding, and the new hire has to have an email or you have to setup one for them. Once you have completed the onboarding process then you have to go through many different screens to finish the setup, and then wait for the system to catch up and generate an employee ID so they can start clocking in/out on the time clock. I have found that if I do this in the morning, the employee ID is not issued until end of day. The old program I used I could setup the new hire in 10 minutes and have them clocking in and out right away. Clocking in/out for team members has been a struggle too because it does take a lot of time and if you have more than one person attempting to clock in/out for their shift, someone is always late or ends up with a missed punch because of all the "ok"'s they have to hit. If they miss the last "ok" it does not record their punch.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Payroll Management Software, marketed as total HR management
Reviewed on 04/08/2022
We initially chose Namely in order to outsource / automate more of our total HR management and...
We initially chose Namely in order to outsource / automate more of our total HR management and Namely had positioned themselves as total HR management. While the payroll onboarding, setup and execution was relatively easy, it was quite painful to set up and distribute HR policies or get any substantive value from the additional HR consulting that we had paid for. At the end, when we realized that some of our state quarterly taxes had not been properly filed or submitted, we chose a different platform.
Pros
Payroll setup and management was simple to setup and run for each pay period.
Cons
The service was not reliable for tax preparation, and failed to submit our state taxes in some states.
Response from Namely
Thank you for your review! We really appreciate your feedback. We are disappointed to hear that you feel Namely wasn't the right solution for your company and apologize for your negative experience.
- Industry: Financial Services
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Namely: An HR Dream or Nightmare?
Reviewed on 30/03/2020
The software is best/perfect for businesses on a smaller scale. Once the business expands, time to...
The software is best/perfect for businesses on a smaller scale. Once the business expands, time to look for as better and more equipped software.
Pros
The software is very easy to navigate. The software is very basic; nothing to hard to understand about it. It is also very effective when completing most HR/payroll duties. The software is very organizational; everything stays and is kept in its place. Also the software can act as DocuSign to accurately sign pertinent documents.
Cons
The customer support is very mediocre and should be worked on. The layout/format could be more innovative, cutting-edge, and definitely updated. The integrations can be more advanced as well.
Reasons for Switching to Namely
Namely was a suggested software; the software is used seldom and has been replaced by ADP.- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Not your typical Payroll software, so no more dreading the use of it!
Reviewed on 26/10/2016
I used to dread doing payroll, because the system we were using was not user friendly and extremely...
I used to dread doing payroll, because the system we were using was not user friendly and extremely time consuming and cumbersome. Now, with Namely, I can input information into the HRIS system, and it feeds right over into Payroll; so no more double entering! Namely does not look like a typical boring old spreadsheet. The system is easy to read, with nice use of color, and some areas even customizable w/ our own graphics and pictures. It's nice to work in software with some personality. We can now onboard our new hires using Namely, which allows the new employee to fill in tedious personal information, leaving me, the administrator, only a few areas that I have to input myself. It is a definite time saver for sure! I love the fact that Namely allows us to customize reports, but sometimes I feel that this is one area that isn't as easy to figure out. Some reports can only be created by a Namely Rep, and other reports can be created by us. I can't always figure out which filters to use, or how to complete a report exactly the way I want to use it. This may be more user error, and not entirely Namely's fault. I will say that the Namely Reps/Support do come to my aid every time, and I do get the reports or answers I need rather quickly. We like the fact that employees can do open enrollment/life change events, right through Namely, which removes Human Resources from having to enter everyones selections manually ourself. Namely had a few glitches with it this last year, but part of it was also a communication problem from the Insurance Company side. Namely has been in contact with us about working on this problem throughout the year, so I'm now worried about it now. I do not dread having to go into Namely to update or enter something. I do not dread doing payroll, because if I have to fix something in an employee's profile, deductions, taxes, etc... it's only a click away, and then I can get right back to completing payroll. It's very easy! Namely really does reduce the amount of work HR has to do: 1) by allowing employees (active or termed) access to their W2's and/or changing their address 2) supervisors requesting Raises and Promotions now go through Namely and not a silly group email train 3) I said it earlier, but having Namely take care of Open Enrollment/Insurance deductions so no manual entry needed. I hope you can see that Namely is not your typical Payroll/HRIS software, but has personality, ease of use, and quality customer service!
Pros
The ease of use, customizable reports in format pdf or Excel, and it even looks appealing to work in.
Cons
I have to manually input PTO for new hires, or when someone moves to next tier of years of service. The numerous email alerts you get for any employee change request (ie: address; title change; Raise, etc...) gets annoying, yet to confirm that I sent off the payroll submission, I don't receive any.
- Industry: Research
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Namely Allowed HR to Scale
Reviewed on 17/06/2020
Streamlining all of our onboarding and reviewing.
Streamlining all of our onboarding and reviewing.
Pros
Namely is used as our HRIS and payroll system. I has an onboarding module that was incredibly helpful in digitizing our entire onboarding system and allowing all the info to flow into HRIS and payroll. The EE review feature has also streamlined our review process
Cons
The implementation required heavy lifting to present our data into a Namely prescribed spreadsheets. I wished there were better mapping that would have required more on Namely's part. (2) some of the place holding features that exist in payroll are not available on the HRIS side. Ex: if I want to view deductions for many EEs I can go the deduction location and click through and easily view one EEs info after another. If I want to do the same within HRIS I cannot. So there are many, many clicks required to accomplish the same task.
Response from Namely
Thank you for your review! We really appreciate your feedback and are happy to hear that Namely has streamlined your HR processes, like onboarding and performance reviews.
As for implementation, we truly apologize for your experience. In 2019, we recognized that gathering required data was a huge lift and burden for some of our clients, so we introduced Data Services as a solution. Clients who utilize Data Services work directly with a Namely consultant to pull the necessary data from their current system. The Namely consultant then works to ensure the data is formatted properly for import, giving our clients more time to focus on other pieces of implementation and providing them with a more seamless experience.
As for the place holding features on the HRIS side, we will relay your feedback to our Product team. Thank you!
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Namely HR Software
Reviewed on 24/07/2020
Our staff is very pleased with Namely - it saves them time completing performance appraisals. Plus...
Our staff is very pleased with Namely - it saves them time completing performance appraisals. Plus they have their information at their fingertips and can quickly make a change of address right there instead of sending an email to all who needs to know.
Pros
The software is extremely easy to use. It reminds me most of Facebook. Pretty user-friendly.
Cons
We have a lot of "special circumstances". Some are harder than others to incorporate into this software. We have workarounds for most of them and we have changed some of our procedures to fit within the Namely parameters.
Alternatives Considered
ADP Workforce NowReasons for Choosing Namely
Ease of useSwitched From
Sage HRMSReasons for Switching to Namely
Ease of useResponse from Namely
Thank you for your review! We really appreciate your feedback and are happy to hear that your employees enjoy using our platform.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Great system to bridge the gap between HR needs and employees
Reviewed on 09/06/2021
Depending on what you need to use it for, the system is great and simple for employees to use. It...
Depending on what you need to use it for, the system is great and simple for employees to use. It could definitely use some work in the PTO request department, but other than that, it's a solid system!
Pros
Namely is easy to use with a pretty intuitive interface, which makes accessing tools and information quick and simple. We utilize this system mainly for our payroll info, performance reviews and general employee information across the company.
Cons
We were hoping to move all facets of our previous system over to Namely, which included requesting time off, but we were unable to due to a lot of basic features were missing in the Namely system. For instance, when requesting time off in Namely, we were only able to submit a certain number of hours off vs setting a specific start and end time to our requested time off. Another issue was the integration Namely has with Google calendars and successfully adding requested time off to our calendars.
Response from Namely
Thank you for your review! We really appreciate your feedback and are happy to hear that you enjoy using our platform. As for your pain points about PTO tracking and an integration with Google calendars, we will be sure to relay them to our Product team.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Transition from Zenefits to Namely, couldn't be happier!
Reviewed on 13/10/2016
We transferred HRIS from Zenefits to Namely and we couldn't be happier. From the beginning, the...
We transferred HRIS from Zenefits to Namely and we couldn't be happier. From the beginning, the implementation managers were concise, responsive and thorough in setting expectations, providing a clear roadmap and answering all questions. Our Account Manager has exceeded all expectations with his detailed knowledge of all of Namely's products, acute attention to detail, responsiveness and awesome personality.
Namely's product fits our company of 84 (we were 54 when we made the transition). Their on-boarding feature is so customizable and user friendly, we were able to consolidate our on-boarding process and automate a lot of moving pieces. We have launched performance reviews and employee engagement surveys using the performance tools and are big fans of the process and capabilities. Namely's performance tool has the capability of pulling established goals into each performance review which makes it extremely easy to track performance and goal attainment.
The reporting feature is awesome because we can go in and run any type of report we need to where as in Zenefits, not all of the data was readily available to run a self report, it was funneled through the account manager.
We use a variety of Namely's products but we are most impressed with the level of communication Namely provides. From our Account Manager to Namely's Product team, the communication is constant. It is obvious the internal communication within Namely is very positive and fluent - our Account Manager asks for feedback on features and it is clear the feedback is relayed to the Product and Eng teams.
Overall, we made the right decision to transition and are extremely happy with this service/product.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Sr. Director, Global People Operations
Reviewed on 17/12/2021
Extremely positive. I love working with the entire Namely team - they have a great customer-centric...
Extremely positive. I love working with the entire Namely team - they have a great customer-centric culture, are knowledgable, there at the drop of the hat and just a pleasure to work with. I couldn't recommend the team more highly.
Pros
I absolutely LOVE Namely. The HRIS is very easy to use, manage and creates a great experience not only for admins but our employees as a whole. Everything is seamless to navigate and it is honestly an HR professional's dream come true.
Cons
I wish the reporting aspects were a little bit more straightforward to use / understand how to create and do more analytics and data pulling. Overall, it's great and something I'm sure the helpdesk community would be happy to set up a session to delve into more 1-1.
Response from Namely
Thank you for your review! We really appreciate your feedback and are happy to hear that you've enjoyed using our platform and working with our customer support team.
- Industry: Primary/Secondary Education
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best all-in-one system for small/mid-size companies
Reviewed on 03/04/2018
They took on our benefits brokerage services in the middle of a renewal season when we were...
They took on our benefits brokerage services in the middle of a renewal season when we were struggling with an unreliable broker we've had for years. They came in and negotiated down rates for us, set up new plans, working with our insurance carriers and got us everything ready in time for open enrollment. Unbelievable effort - Namely hires outstanding talent and their benefits team works wonders!
Pros
Aside from having every tool an HR/Payroll dept needs integrated and working together, the best part about Namely is their customer service. Each client has an individual client partner instead of an 800 number and a case ID. That's made all the difference - instead of going thru prompts and re-describing the problem to a different CSR each time you call in, your partner knows you and your company and always responds quickly. Outstanding customer focus!
Cons
Nothing, they're exactly what we were looking for and more. If I were looking for a new system, I would implement Namely again.
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Review Source
Overall rating
- Ease of Use
- Customer Support
After one year in, the service remains amazing. Keep it up Namely!
Reviewed on 17/02/2016
Checking in after a full year of using Namely and still extremely happy with their solution and...
Checking in after a full year of using Namely and still extremely happy with their solution and service team. My account manager Jonathan Velez is simply put, AWESOME! It's obvious that others there are seeing the same level of satisfaction with Namely, but I can also vouch that after one year in, the service remains amazing. Keep it up Namely!
My favorite feature of Namely is easily the design and functionality. The "social-media...esque" feel of Namely makes it very easy to use, and our people (who are primarily Millennials) engage with it. We use several different applications on a daily basis, so having yet another tech tool for HR meant that we wanted to make it as friendly and accessible as possible for our team.
Companies spend so much on technology that never gets used, and Namely combats this perfectly with its smooth UI/UX. Finally, it's also very powerful, i.e., meaning that it doesn't lose functionality nor reporting capabilities due to it's ease of use. Namely to HR is akin to Tesla to Automotive!
Our company has grown substantially in the last year, and we wanted to set up a solid HRIS foundation to support future growth. Namely has allowed us to keep all HR data centralized and secure, while also automating our performance review cycle. Namely truly supports my role as an HR Department of ONE! So I might be pretty biased ;)
Namely Pros
Namely provides an easy-to-use platform for HRIS that increases engagement for users. They totally understand what I believe many people feel is frustrating about enterprise-level HRIS/HRM systems, and completely combat those aspects.
Namely balances the soft and beautiful UI with very robust and powerful reporting and functionality. If you need to run any report, you can customize to extreme levels of detail.
Namely integrates all tactical HR processes in one platform! They have a solid payroll bureau, benefits admin, and a performance management tool that allows features and benefits which are typically only found in stand-alone solutions.
Finally, Namely has insanely great customer service! A very Zappos-esque approach to service delivery, all the way from initial pre-sales to implementation, to daily use and maintenance.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
Going to shop for a new system in 2019
Reviewed on 05/12/2018
Our service rep lacks the knowledge to assist with our issues. Integrated feeds to benefits...
Our service rep lacks the knowledge to assist with our issues. Integrated feeds to benefits providers take over 6 months to complete AND that is with a LOT of follow up on our part. The "cool" interface is not worth the headache on the back end.
Pros
User interface for employee population is good. They've made some strides in the analytics function - however, they are going to charge for this.
Cons
Service is unresponsive and not helpful. Payroll and HRIS do not talk with each other. Reporting is not intuitive and requires excel skills to combine reports from payroll and the HRIS. NO good reporting on compensation. Feeds to vendors randomly stop working and without follow up on our side, no one at Namely would notice. We have received inaccurate information from our rep and from the service team. For one payroll this year they forgot to take out the Federal Taxes. What vendor does that?
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Namely is easy to use and great for what we've needed it for
Reviewed on 02/07/2019
Their success and support teams are incredible and the platform is really easy to use and our...
Their success and support teams are incredible and the platform is really easy to use and our employees like it!
Really like working with them.
Pros
We are a high growth company and do a lot of new hire onboarding. Namely's onboarding tool makes it super easy for us to send new employees their paperwork, build their profile, and then manage any updates or changes as they become employees. I love that there's a feature that automatically changes their permissions to what we set once they start.
They also make it really easy for us to create workflows that employees can request when it comes to making any updates and it keeps it on record. We use it as our source of truth within the company and it's analytics are FIRE.
Cons
I think it's hard to rehire someone on the platform (doesn't happen often, but if that's a frequent thing you run into, you need to create some work arounds in terms of custom fields or resetting their hire date).
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Truly dislike this product
Reviewed on 05/01/2019
Pros
UI appears to be easy to look at for employees.
Analytics finally improved out of beta.
I honestly have nothing else good to say.
Cons
Everything?
We we sold a full price beta product in July 2017. Implementation, bugs, carrier feeds taking months. Overall, a nightmare. Of the dozens of Namely employees I have had contact with, I believe 3 are still with the company?
They are charging the same high price but decreasing their service level to downright awful. Email request response can take days or not get a response at all. Or multiple reps respond with DIFFERENT RESOLUTIONS!? Calling is a ten minute hold time. They are decreasing their service levels by the day, pushing payroll tax maintence back to the customer, I have been without a dedicated CSM for two+ months now.
I cannot wait to be done with this contract and this product.
- Industry: Events Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
HR Game Changer!
Reviewed on 15/06/2017
Pros
Clean look & easy to use (for admins & employees).
Truly an all in one platform that makes HR's life much easier & more organized.
My favorite features are: payroll (it's a breeze), onboarding (drastically improved new hire experience & internal document storage), benefits administration (easy to use for admin & employees).
Constantly rolling out new products based on customer feedback!
Amazing and kind support team that is always available by phone and email for questions!
Cons
Like any HRIS, it takes time and a dedicated HR individual or team to get it up and running because it's so customizable. The pay off is well worth it though!