Namely Reviews

As an HRIS Namely is as good as it gets. After using many other platforms in the past, I can say that Namely provides an easy to use platform that works out of the box but offers a great deal of customization to fit your workflows. They are constantly releasing new features and improvements that are visible and useful with a support staff that is always ready to help.

Having HRIS, Payroll and Benefits in one place and dedicated client rep and dedicated benefits rep is definetely hard to beat.

Integration between payroll and HRIS is a work in progress that still needs work. I am confident they will continue to improve it moving forward.

Namely is easy to use. I highly recommend using all options for a true integrated experience - HRIS, Payroll, Benefits & Time. It has definitely enabled our small People Ops team be able to support our company's rapid growth. It has a great user interface for our employees. Namely is constantly adding new features and improvements, which shows me they are constantly looking to adapt their product to the needs of their customers.

Namely is very much "self-service", which can be great if you have the answers and the knowledge. However, there are some drawbacks with payroll, which can often provide tax & regulatory challenges. Getting a hold of the right person when we have detailed payroll questions, can sometimes be difficult.

It's like Facebook so it makes it familiar and user friendly to those who have Facebook accounts.

1. Every time I go to onboard a new hire there is a client-wide issue with the system and it's with "Engineering" to fix.

2. You don't receive communication on when there are client-wide system issues or when they are fixed. You just have to keep inputting the same information over and over until the one time you click and it miraculously works!

3. The migration from one system to Namely has taken from October 10, 2018 until present (3/5/19) to complete. The implementation team is genuinely nice, however, they do not answer your questions, respond correctly (if at all to emails), voicemails and you get a lot of "unfortunately the system does not do that..." during and after the time you've purchased the system. The Sales Team way over promises and the Implementation and Support Teams way under deliver in service. Truly one of the worst beatings I've experienced and I've been in HR for over 11 years and have done numerous system migrations.

4. Deductions are made and you don't know if the funds were transferred electronically to HSA's or to the Attorney General's office for child support payments until an employee contacts you with an issue.

5. I'm ending here by saying..... SAVE YOUR NERVES AND DOLLARS AND DO NOT PURCHASE THIS PRODUCT!!!!!

I love the ability to have all of my onboarding forms in one place. Employees are able to electronically sign and eases the onboarding process.

The feature that I like the least is the benefits process. The last two years I have had problems with registering new employees with the insurance and it seems like I end up doing the registration myself so the employees can get their insurance.

We love the onboarding system, it makes everything very easy and automated! We also really appreciate the way Namely takes feedback and acts upon it. They release new features and products every quarter and the releases really are what the customers are looking for. The company is always looking to improve and grow which we really value.

We have had difficulty with the Namely Time feature, it gets confusing for employees and sometimes there are issues with information syncing between the two systems.

Clean, easy-to-use interface. Payroll is easy and efficient. The set-up is easy for employees to use - I've never been asked where things are or for a password reset since starting with Namely. ;) Customizable. Continuously improving and working to support their clients (i.e., they actually listen to feedback!)

Re-hires are a little wonky. Reporting meets my needs, but similar to other features, Namely isn't as comprehensive as some of the old-time HRIS systems (like ADP). But there's so many benefits/pros, it's easy to overlook any challenges.

-Excellent customer support.
-One stop solution for HRIS, Payroll, and Benefits.
-Very customizable for different use cases.
-Constant and reliable product updates and roadmap.

-Document storage is not robust
-While the tool is very customizable, it is a slight learning curve to master the smaller details.

Product is easy to navigate and use. Customer service is top notch

I would like to see the ability to use more complex filters for reporting. Sometimes I must download into excel to do additional filtering on the same column

I liked that this was a one-stop-shop for all things HR and payroll. Functionality was easy and entire platform was intuitive.

The price. As with anything, good service comes at a premium. At least we got what we pay for.

Ease of use, and email notifications were key features.

Namely was perfect for my needs, so I do not recall anything. For 401K, I had to use other software though. If Namely, can add that too, it would be great.

In comparison to other all-in-one HRIS systems, the interface is a lot more friendly. It marries the concept of social media newsfeeds with HR, allowing employees to comment on each other's birthdays and anniversaries. This gives HR an opportunity to engage employees with a fresh approach to benefits, payroll, and compliance.

I'm unsure of the experience of other customers, but the concept of Namely never took hold for our organization. Beginning at implementation, the Namely team was disorganized and unstable. Implementation was scheduled to wrap up October 1 and wasn't completed until January. During that time, Namely's implementation team experienced turnover 3 times, each time having to reset our implementation schedule. Information was missed, uploaded incorrectly, recreated, etc... They missed the ACA filing deadline and we had to work with an outside vendor with additional costs. They filed our taxes incorrectly and this still has not been resolved. On the benefits side, the agent assigned to our team miscalculated the rates from the plan we chose. According to the rates on the spreadsheet, we chose this particular carrier because it seemed these were the best rates and value. We had our open enrollment meetings and an employee pointed out that the numbers were incorrect, that she would be paying up some amount more per month. We had the agent resend us the sheet, we broke down the formulas, and identified the incorrect formula. Thankfully, our agent forgot to submit our enrollment form and we missed the deadline with the carrier. The integration with Adobe Sign has never been successful, so we have not had a single successful Onboarding through Namely. Instead of fixing glitches in the systems, they have built around them which makes it less intuitive (ex. build a new hire's profile including payroll info, send the onboarding packet, then after the new hire starts, go back into the profile to add the payroll group. When I asked why we weren't able to add the payroll group while we are adding payroll info at the start, they explained the glitch.) Compared to other systems, reports have a long way to go. Most come back blank after being ran. We have experienced more turnover in Namely's account managers. With all of the errors and issues we have needed to remedy, we simply did not have time to encourage use of the system. The time off app crashes, so we have lost engagement in the system. Rather than risk any further damage to the organization, we have implemented BambooHR (which is wonderful) and now let Namely sit silently in the background. It has been costly and frustrating, for the admin as well as the employees.

Namely's onboarding function has been a huge time saver for our company. We have a lot of documentation that employees must sign and review before starting and it makes it easy for them to find it all in one place. Performance reviews are also a breeze with Namely. Lastly, we have found a lot of benefit in the all-in-one nature of Namely for ourselves and our employees.

The integration between HRIS, Payroll, Benefits, and Time can certainly continue to be improved. Additionally, our company manages multiple EINs and so we would like to see Namely continue to improve functionality for this.

Before my company started using Namely, we were submitting our time-off requests on paper and routing through multiple mailboxes for approvals. We did not have a reliable and convenient system for managing our leave accrual or communicating with busy managers about PTO requests. Now, all of that information is at our fingertips, approvals are a breeze, and it's easier for managers to keep track of all of their direct reports' schedules. Namely also allows us to view our pay stubs and benefits information at any time, and complete our annual open enrollment, all within the software. I would highly recommend the service to any organization looking to improve its efficiency for HR processes.

At our company, employees accrue comp time for working weekend events throughout the year. Namely does not allow us to enter that comp time in a formal system that is tracked electronically. Instead, we keep track of it on our own, and when we enter PTO requests as "comp time for XYZ event", it is on the honor system. Not a huge complaint, but would be nice if we could track that piece of our PTO the same way we can vacation time, sick time, etc.

I love how customizable Namely is.

They haven't rolled it out yet but, I'm excited to be able to report on any and every field in Namely in one report and I'm hopeful that we'll be able to do document signing for current employees one day.

We love the fact that it has the social media piece to it for internal posting of events and encouragement and recognition. The product is great due to the ability to utilize it via the app as well.

We would like to be able to upload videos. At times when updates are made, it changes things that give us a bit of a problem until we figure it out. With the benefits, it would be nice to be able to put in a beneficiary and not have to retype it over and over. We can use the dependent field, but then it looks like the person is a dependent instead of just a beneficiary

The platform is very easy for employees and site admins to navigate. It's intuitive. It promotes self-service so employees can update their personal information, with an easy click they can request and their manager can approve PTO, they can easy view important company information (employee handbook, their w2, summary plan descriptions, etc). Once set up, onboarding new hires is super easy and quick and done within the Namely system. The mobile app is easy to use. We love that our distributed workforce can view their co-workers birthdays and work anniversaries and we can disseminate info via the facebook like newsfeed. It helps everyone feel more connected even though they are spread out around the country.

They are still working to auto-sync some remaining fields from the HRIS to payroll side of the platform (like EEOC/Job Category and Ethnicity info) for easy EEO-1 reporting.

I love all the integration between their HR and Payroll platforms. Namely is truly a one stop shop when it comes to an all around HR/Payroll platform.

It's hard to say anything negative about the platform. It was up and running and ready to go from the start. The customer service has been excellent. There have been mostly positive experiences so far.

They have customized workflow capabilities in a self-service platform.

We have used the HRIS integrated with their Payroll system and have had major issues with tax reporting and customer service. Strongly do NOT recommend using their payroll services for mid-tier or NFP or global organizations.

Namely is straight forward, clear, and easy to use right out of the box. In fact very few things have been changed for over a year.

There are not any cons, it is easy to use.

Easy to use for Employees, Managers, and Admins. The interfaces are elegant, clean, and very intuitive. The ability to automate tasks or delegate tasks that used to be a burden has freed up time for Managers and HR admins. Having everything all in one creates an easy experience for our employees. The ability to use the Open API allowed us to automate our employee data flow out to different parts of the company and keep our systems all in sync.

Missing some features you might get from an older HRIS, Payroll, or Benefit system. While the time feature allows a lot of customization, it can be burdensome to use and navigate.

The HRIS part is good for onboarding and managing employee data.

Benefits Administration and Payroll products are very bad. Be sure you ask to see these in detail when you're buying because they will mostly show you the glossy front end. The part your teams actually needs to work in is pretty terrible and very poorly tied together. We are constantly finding things that Namely needs to fix, and they usually don't fix it correctly the first time.

UI appears to be easy to look at for employees.
Analytics finally improved out of beta.
I honestly have nothing else good to say.

Everything?
We we sold a full price beta product in July 2017. Implementation, bugs, carrier feeds taking months. Overall, a nightmare. Of the dozens of Namely employees I have had contact with, I believe 3 are still with the company?

They are charging the same high price but decreasing their service level to downright awful. Email request response can take days or not get a response at all. Or multiple reps respond with DIFFERENT RESOLUTIONS!? Calling is a ten minute hold time. They are decreasing their service levels by the day, pushing payroll tax maintence back to the customer, I have been without a dedicated CSM for two+ months now.

I cannot wait to be done with this contract and this product.

I love the payroll function for Namely. It is user friendly, accurate, and reliable. I also love working with a dedicated payroll rep each payroll cycle to help make things run smooth and efficiently!

There are some missing features on Namely, like the ability to have recurring monthly deductions versus deductions each check. I would also like to see some improvements to the performance management system.

Long list here. Everything in one place. Simple to access. Easy to use. Mobile. Integrated with several other key partners. FABULOUS customer service. Conversion is handled professionally, competently and quickly. Managers are delighted to be able to master the "dark arts" of goals, performance reviews, time off, resources and more. From the CEO out to every person at Namely, there's a vibe of energy, commitment and smarts. How refreshing.

Short list here. Like any innovative, new solution, there are features we users crave. The Namely product development team are fast and responsive. The product roadmap is shared with us. Oh, this was the cons list. Sorry. Done.