Rollbar

4.5 (262)
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Full-stack bug and issue tracking for web and mobile apps

Overall rating

4.5 /5
(262)
Value for Money
4.3/5
Features
4.4/5
Ease of Use
4.3/5
Customer Support
4.4/5

94%
recommended this app
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262 Reviews

Amanda Josalene
Amanda Josalene
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Works fantastic for my business & our website!

Reviewed on 11/03/2019

Overall, Rollbar has worked great for my business and our website, and if any problems ever arise...

Overall, Rollbar has worked great for my business and our website, and if any problems ever arise with the software, they have an excellent support team that responds quickly and accurately.

Pros

Rollbar was very easy to learn and to navigate, which was a massive plus. Having our own website programmed from the ground-up, it was crucial we had a software that detected and located any errors and/or bugs within our website so they could be fixed/eliminated. Rollbar provides real-time bug tracking, which saved us and our programmer LOADS of time as we located any issues quickly and prevented any possible website crashes/any unnecessary downtime.

Cons

I don't have any cons; Rollbar has helped us to the fullest extent.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Amazing tracing of context data for execution

Reviewed on 10/07/2020

We are collecting data from 6 Django mircoservices and we can rely on Rollbar for all error logs...

We are collecting data from 6 Django mircoservices and we can rely on Rollbar for all error logs and traceback rotation.

Pros

Ability to view in memory data snapshot and current variable values when exception occurred.

Cons

The dashboard could be faster with some default dashboards.

Ian
Overall rating
  • Industry: Telecommunications
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

a pain but no good alternatives

Reviewed on 15/07/2020

Bad. If I get paged because of an error or see an anomaly that I have configured to alert me via...

Bad. If I get paged because of an error or see an anomaly that I have configured to alert me via Rollbar, I will use another tool to see what the issue might be. UI is too slow and clunky when I need to move fast.

Pros

I like to see my errors/warnings and have it work with PagerDuty. Serves an essential purpose, I couldn't go without. The query language is pretty powerful. It is also easy to integrate into my services.

Cons

The UI is absolutely the worst. Extremely slow and the toggles/selects are a huge pain. The graphs are near useless. Even the deep linking is bad with the new UI that was recently released. Can't see trends or changes over time.

The query language is good but you can't save them or plot them. Kinda bare bones.

It is my debugging tool of last resort because the UI is so frustrating.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Great to debug exceptions of your software

Reviewed on 10/07/2020

Overall, I consider my experience with Rollbar has been great. It has helped me a lot detecting...

Overall, I consider my experience with Rollbar has been great. It has helped me a lot detecting bugs and issues that customers are facing.

Pros

What I like the most about Rollbar is how easy it is to integrate within your code. Providing you with a powerful tool that will help you debugging possible exception that might occur in production, alerting you right away when some errors are happening very often and pointing your right at the line where the error was triggered.

Cons

As long as I have been using it I don't have something I dislike about Rollbar. A feature that could improve it significantly could be request tracing, that way you could have all the data in one place to understand quicker what went wrong.

Verified Reviewer
Overall rating
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

We rely on Rollbar for great client-side error logging

Reviewed on 18/04/2018

Rollbar let us drop in an SDK that automatically wired up to capture browser errors without a ton...

Rollbar let us drop in an SDK that automatically wired up to capture browser errors without a ton of work on our end, which was a huge time-saver.

Pros

Rollbar is great for logging client-side javascript errors (although they can also log errors from a bunch of other sources), and we use their source-map feature to have useful error reports on our minified code. Rollbar also has useful alerting for when a new issue crops up, or an issue crosses a threshold for number of times seen. When we've gone to them for support we've found it to be great.

Cons

Rollbar is reasonably good at de-duping the same errors and grouping them into a single item, although that's not yet flawless. They've also got a query language that we've used a little but, although in our experience it is pretty slow to return results (which could totally be on us).

Pradatta
Pradatta
Overall rating
  • Industry: Financial Services
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Really good for monitoring your micro services

Reviewed on 12/07/2020

Overall I’m very happy with this.

Overall I’m very happy with this.

Pros

I have been using Rollbar for more than 2 years now, it’s really easy to use. The best thing is that when you’re setting up a new service it very easy to setup with your standard logger like log4j. And then voila you have your errors in the rollbar dashboard. It is very handy when your releasing. On top of that you can set up slack integration that keeps you alerting when thing are broken. I’d definitely suggest this to my friends and ex-colleagues to use this.

Cons

I haven’t faced any cons yet. Only thing notice is if you do not configure your logger properly then it might spam with with errors you don’t care about, But that’s not the problem of the product itself.

M. Serhat
M. Serhat
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Using to to monitor Rails apps

Reviewed on 03/04/2019

Pros

Free package comes with high limits, Github integration is satisfying, easy to setup and manage.

Cons

Honestly, nothing so far. Rollbar is the best option when compared to other alternatives, in terms of price/value rate. Most projects can use free version of the Rollbar without any hassle.

Abdullah
Abdullah
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Rollbar is Awesome for the Aggregation of Production Errors

Reviewed on 16/07/2020

We are using Rollbar on our project for more than a year and found it awesome. We were looking a...

We are using Rollbar on our project for more than a year and found it awesome. We were looking a solution where we can send and collect production errors and notify the team over Slack to fix them ASAP. We found Rollbar a great choice for that. Overall, the experience was great.

Pros

The dashboard, filtering features, aggregation capabilities and integration with other tools are the one of the best things of Rollbar.

Cons

Deleting the occurrences could be made easier. Had to use API and Python to do the job efficiently.

Brad
Brad
Overall rating
  • Industry: Retail
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Rollbar makes error tracking and log searching easy

Reviewed on 10/07/2020

Pros

Rollbar was decently easy to implement into our code and we started collecting info immediately. It's wonderful that it aggregates the errors and warnings together based on the type and gives enough info to start tracking down the issues. The interface is pretty easy to understand as well. The RQL was nice to be able to query against the list of errors for more details or specific traits.

Cons

Working with large amounts of instances of the same error or warning can get very frustrating because of the limitations of RQL. Queries would time out. The solution was to either constrain the data by timestamps (guess and check if it times out) or to implement their API and have some scheduled jobs to break the data into more manageable chunks via the same method.

Jarrod
Jarrod
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Best thing to improve customer experiance

Reviewed on 10/07/2020

Now that we have been using it I could never go back to not using a solution like this, you get...

Now that we have been using it I could never go back to not using a solution like this, you get detailed knowledge of customer-facing issues before they raise a ticket.

Pros

Integration with other tools
Detailed config

Cons

Can generate alot of emails at times
Very sensitive, raises errors at the smallest issue which is both good and bad in a way

Brian
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Sure beats a shared email inbox!

Reviewed on 13/07/2020

Very positive and better priced for its features than some of its competitors. It also helps the...

Very positive and better priced for its features than some of its competitors. It also helps the pricing is by volume rather than users, which makes far more sense for this kind of product.

Pros

The ability to aggregate your bug/debug information into a single platform, with the ability to prioritize based on the severity and frequency. Sure beats our shared email inbox "solution". Integration into things like Slack are amazingly useful for highlighting Nth errors.

Cons

Inability to setup fine-tuned VCS integration, we have a multi-branch environment and only being able to set 1 git branch for all the environments basically nullifies any use it has outside of the production environment. We have setup all the environments in rollbar but there is no ability to map each to its own git branch.

Alternatives Considered

BugSnag and Raygun

Reasons for Switching to Rollbar

Pricing to features ratio
Pepijn
Overall rating
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Error tracking made easy

Reviewed on 21/10/2016

I have been using Rollbar for about 3 years now, and I have to say it has made my life a lot...

I have been using Rollbar for about 3 years now, and I have to say it has made my life a lot easier. They have a ton of platform integrations, but I have only integrated this service in Android and PHP projects. For most programming languages, they have their own API, but this product seems to be so popular that people are even writing wrappers around the API for frameworks.

Eg see https://github.com/jenssegers/laravel-rollbar

I would definitely recommend this to anyone, especially because they also have an 'always free' formula, which gives you the opportunity to try it out.

Customer support is really decent, they're usually replying to your requests in 2 hours or less. And I'm not even in their timezone.

Pros

It's really easy to use, there's a ton of wrappers available for any programming language / framework, and they have an 'always free' formula, which I use for my personal projects

Cons

As with any online product, I don't like to pay :) But other than that, I can't say anything bad about it. And as I said, they have a free formula, which is great if you're just working on a small personal project

Cameron
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Cost effective way to manage errors with your software

Reviewed on 16/07/2020

Great tool to use, easy to set up and integrate with other apps. The dashboards are easy to...

Great tool to use, easy to set up and integrate with other apps. The dashboards are easy to understand and use and see all the important details easily.

Pros

Setup is relatively easy
Easy to see all the issues
Integrations with jira & slack

Cons

The RQL feature is quite difficult to use, most times it times out. I think this will be fixed with further updates.

Alternatives Considered

Raygun

Reasons for Switching to Rollbar

Price
Mikuláš
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

almost perfect

Reviewed on 11/07/2020

Pros

easy integration, wide support, good error insights

Cons

sometimes our issues are spread across staging, production, separate server containers and environments - not sure how to display all of them at once

having troubles tracking errors in Embedded JS (EJS) templates

Alternatives Considered

New Relic
David
Overall rating
  • Industry: Writing & Editing
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Solid exception with straight forward pricing model

Reviewed on 11/07/2020

Pros

Good language support. Good both for frontend and backend error tracking. Quick to set up notification (e.g. slack messages) for multiple projects thanks to "copy notification settings from existing project" feature. Very easy to comprehend pricing and packaging.

Cons

Grouping of errors could be better out of the box. But it's not like Rollbar is worse than any of the competition in this regards and they do offer manual configuration to solve common grouping mistakes.

Matthew
Overall rating
  • Industry: Computer & Network Security
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Rollbar Issue with Javascript minification

Reviewed on 16/07/2020

I review the output from Rollbar everyday. As I said it's very good at capturing Rails, but not...

I review the output from Rollbar everyday. As I said it's very good at capturing Rails, but not particularly useful with Javascript, because of the minification of the files.

Pros

We have a rails application with.a large amount of javascript involved. Rollbar does an excellent job capturing rails exceptions. These errors are clear and understandable. The javascript errors are based on the minified version of the code. Javascript errors are not easily actionable. I will need to learn how to use a sourcemap so that I can zero in on the exact cause of the exception.

Cons

Needing to use a sourcemap on my javascript files. I could use a good tutorial on how to do this! I have not had any time to do thorough research on creating a sourcemap. Until that is done, though, I'm afraid the javascript exceptions( There are a lot of errors!) are not actionable.

Daniel
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

No Search, Slow Results

Reviewed on 10/07/2020

Not great, we got the better volume noticed, but not being able to search or find an issue from...

Not great, we got the better volume noticed, but not being able to search or find an issue from some identifier has been a deal breaker.

Pros

other than recent problems, handles notifications well. Handles overages in a fair way. Allows a lot to be collected.

Cons

Search is terrible. It’s very slow and often not found. If I have a problem from a customer it is nearly impossible to find that item (even if they gave us the unique ID we generated).

William
Overall rating
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Excellent Debugging Tool

Reviewed on 10/07/2020

Pros

Rollbar makes it very easy to see where and how frequently bugs in your programs crop up. Rollbar can also be early warnings for other monitoring platforms like Datadog, and indicate something is wrong before your other alarms start going off. The tracebacks on the errors are super helpful and since you can add whatever metadata you want pinpointing problems is made a lot easier.

Cons

The error grouping is not also on point, and it's *so easy* to use Rollbar that you will end up spending a lot of time trying to determine which errors actually merit throwing a Rollbar error, and your Rollbar slack channel will definitely get noisy if you don't stay on top of it.

John
Overall rating
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Rollbar is good value and peace of mind.

Reviewed on 16/07/2020

Rollbar is fantastic. We use it in our microservices architecture. With a few lines of code, we...

Rollbar is fantastic. We use it in our microservices architecture. With a few lines of code, we have real-time monitoring and make it easy to fall into a pit of success.

Pros

I love the fact that I get very quick notices about an issue with one of our software programs and at the same time it doesn't nag with by sending me a hundred emails.

Cons

We still have some Perl scripts (one of our vendor's systems still uses it) and it would be nice to have a Rollbar API for those scripts to prevent getting angry phone calls if the system is having issues.

Verified Reviewer
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Catching Bugs on Production finally made easy

Reviewed on 18/03/2021

Seamless and easy to integrate
Comparatively cheaper and hence value for money

Seamless and easy to integrate
Comparatively cheaper and hence value for money

Pros

Easy integration with readily available SDKs and code snippets
Grouping of errors
Easy to use webhooks
Value for money
Access Management
Our dev loves rollbar because of the easy integration
Our oncal loves rollbar because of the easy error tracking

Cons

Rollbar Query Language (RQL) can be made easy as well as search functionality can be improved
Reporting can also be improved

Xesc
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Happy with it

Reviewed on 16/07/2020

My overall experience is good and I use it in all my PHP projects.

My overall experience is good and I use it in all my PHP projects.

Pros

It is easy to set-up, and starting to use it is really easy.

Cons

The control panel is pretty good but some times is a little bit confuse.
The reports (PHP) some times are very useless, due to lack of information or too much unnecessary information.
The custom properties are difficult to read (plain structures is not the best way to display JSON information)

Jeremy
Overall rating
  • Industry: Financial Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

My Take

Reviewed on 10/07/2020

For the most part, Rollbar works for what I want it to - which is tracking the exceptions that are...

For the most part, Rollbar works for what I want it to - which is tracking the exceptions that are thrown throughout my system.

Pros

Rollbar does its job - which is keep track of exceptions. I am able to track exceptions across environments, frameworks, and languages.

Cons

The UI is slow to load. I additionally find the search feature to not be very helpful. Lastly, I find grouping to be difficult.

João
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Rollbar is an awesome tool

Reviewed on 10/07/2020

Rollbar is really good and fits for our purpose really well. We use it mainly to send logs of...

Rollbar is really good and fits for our purpose really well. We use it mainly to send logs of errors and it helps us identifying issues within our softwares which use it.

Pros

The items page is really organised, the custom objects are very useful too.
RQL - are very handy in order to investigate specific errors occurring on our client base.

Cons

I wish I could tell rollbar to ignore some items and stop registering them on our account. Muting doesn't completely resolve, because it continues consuming our quota. We use the software to log some embedded systems, which are hard to update. And sometimes when there is a fix to an ocurrence in a newer version, the old ones keep triggering the old ocurrences, which we would like to no longer receive.

Josh
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best way to find bugs before users do!

Reviewed on 13/07/2020

Trying to log error events in order to identify and fix bugs that our users were sometimes...

Trying to log error events in order to identify and fix bugs that our users were sometimes complaining about but we couldn't identify the root cause.

Pros

It is very to see errors as they get logged in the system so that we can identify, prioritize and fix software issues. It is very helpful to see the errors come through that meant a user definitely got an error but it wasn't bad enough for them to contact support regarding the issue but we can still find it and get it resolved.

Cons

I think it would be awesome to have a button to create a github issue from the item in the errors log. It is somewhat difficult for us to track the issues in GitHub and wether they have been resolved with the items in Rollbar.

Matic
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A must-have for high-availability systems and SaaS

Reviewed on 28/01/2017

At Nightwatch.io, we are genuinely impressed by the error tracking power that Rollbar provides us....

At Nightwatch.io, we are genuinely impressed by the error tracking power that Rollbar provides us. With its numerous integrations, we pipelined the error messages directly to our chatroom so we can eradicate bugs right away. It's one of those systems that are so useful you don't even think about not using them when starting a new programming adventure.

Pros

No downtimes, efficient, excellent reports

Cons

Web interface could perhaps use a refreshment