Upserve POS Reviews

The fact that a new-hire can be fully versed in the software within 2 training shifts is impeccable.

I do no like that the table view shows all open tables and not tables assigned only to the person logged in.

The simplicity of the menu page is awesome. It’s not chaotic or overwhelming, it also allows you to choose your visual style (i.e. listed item, boxed items). Whenever there is a problem, the 24/7 customer service is extremely relieving. They are always so polite, professional and informative. Their customer service employees do not make you feel insignificant, and they go above and beyond.

The Offline Mode could use a little work. It’s kind of buggy. If there was a way that we could allow customers to tip in Offline Mode, that would be beneficial to all of our employees.

The appearance is modern-looking and the handhelds are meant to help service.

Where do I start?
-Tickets double print
-Some tickets don't print at all/delay in printing
-Connectivity Issues
-Credit Card Processor stops working
-Some tables don't appear on the screen
-Switches between wifi connections that are not protected on its own
-Handhelds are not screen protected/too fragile
-Random charges appear on the screen for no reason
-Item slection/organization is not efficient
-bug issues
-software malfuntions

Upserve is an easy point of use system to set up and use. New employees require very little training, as the interface is simple and intuitive. Likewise, setup and admin work is quick and easy to figure out, even for those of us who are not all too tech savvy. It is far more affordable than most POS software/hardware options, is reliable, and has great customer service.

It should upload to quickbooks without a third party software.

I think that the integration of POS and Inventory is great and helps in a big way during monthly inventory.

Would like to see two way syncing between the Inventory and POS

It is very easy to use and very intuitive.

Billing functions could be cleaned up. A bit messy.

Very user friendly and easy to produce reports

A few more steps than the last system. Splitting checks takes a bit to get used to

For new front-of-the-house employees the learning curve is easy - if you have ever used an app then you've already started your training in Upserve. Also, equipment replacement (iPads, routers) will be relatively cheaper and much easier than full system upgrades.

As restaurant infrastructure goes it's great not needing a back office computer, and yet reports and menus and setup can still be handled through any web-browser. This is great for those of us who can't always be present.

There can be connectivity issues, but they're much fewer since this company took over. If you or Upserve are offline then things go into Offline Mode which still is buggy at times - especially with credit cards. Also, Offline Mode puts the onus on you to trust whether a card will be approved or not. But, this is rare. Not a huge issue with us where our average check is low, but high-end places may want to be aware of workarounds and fixes.

Upserve has been easy to use since day one. The user interface is set up logically, it has the ability to make changes quickly and seamlessly, and it is very easy to train staff on the system.

There have been a couple of instances in which we wanted to make a customization, but then found that it was not an item that could be customized. We've been told that it may get added to a future feature, but it hasn't come to fruition yet. It is a bit pricer compared to some POS systems, but it suits our needs and gives us access to a lot of data about our business and customers that it feels worth the extra cost.

We've been happily using Upserve for our POS system for a few years now. We originally chose them because they offered to customize the program for our service style (small/shared plates and lots of takeout). Though it hasn't been perfect, their customer service team is always responsive and pleasant both over the phone and via e-mail.

The toughest time came when we wanted to update our hardware an opted to switch to their Android (as opposed to iPad) terminals. It was a new system and there were many more kinks to work out and glitches than we expected. They worked with us to get the system smoothed out, but in the future we won't be so eager to jump on the latest edition!

Great Remote access and seamless menu updates especially when added remotely. Items added or changed through our previous point of sale system would have required a two to three minute reboot for the changes to update. The system incorporates comprehensive and useful analytics through breadcrumb hq and upserve. Can see what items are selling/profitable on a customizable timeframe.

Times of full system updates. time frame. Than that I don't have any major concerns. Some of the hardware does lose its functionality over a short period of time ( ie: having to disconnect the casing to plug in an iPhone cable when the credit card sweeper stops charging the device from an android charger)

The mobile app and reporting make immediate data easily accessible. The reports are presented simply & cleanly.

It's not very customizable. The software or the software developers, are unable/unwilling to adjust to varied needs of different types of restaurants. While this is likely the case for most POS systems, we've found that other software integrations we use are much more readily willing to adjust and make custom improvements that directly benefit our restaurant.

We also found that the on boarding process lacked a bit of personalization. Had our contacts taken more time to discuss with us our needs and understand how we operate, it would have saved us a lot of time and effort in having to redo the way things were initially setup - especially in regards to the menu databases.

Lastly, while this wont be an issue longterm, in our first year using Breadcrumb, it's frustrating that there's no way to import our previous years' data. Rather than being able to compare numbers year-over-year, we can only see week-over-week and are forced to fall back on our old tracking methods such as a separate spreadsheet in order to measure the bigger picture. What seems like it should be a simple data pull that would help us run much more efficiently was shut down by the support team who told us it was not doable.

The program is easy to use and functional. Being able to open search for items on the menu is very nice. Easy to teach and it is nice being able to put recipes directly into the menu.

Creating menu items is a hassle if you're making multiple changes. It would be nice if you added some filter options for creating and editing the menus, employees, and labor options. Separating large checks and collecting payments needs work it is definitely one of the worst point of sale systems in that regard.

Easy to use. Nothing too fancy but we don't need it to be fancy. We just need it to work

Every time there is a malfunction, it's never minor - it's a trainwreck. And then having to deal with customer service. Multiple times witb multiple people. And they never make it up to you - no credit for the inconvenience, nothing. No effort at reaching out to make things right. I Hate having to deal with it when the POS goes down. I always know it will be fucked up and I will lose money out of it and Upserve wont make it 100% right or whole.

ease of use. constant updates included with the membership. easy to replace hardware. easy to configure new hardware.

most issues I didnt like got fixed already, however if they could add more 3rd party integrations would be nice.

The reports and back office functions make accessibility from home or elsewhere Easy and useful. In contrast, the app is almost useless.

The software is not intuitive. It wouldn’t be difficult to include an automatic discount, but we have to enter them manually. Also voids and exchanges are more difficult than they need to be.

Upserve/Breadcrumb has come a long way in stability. Customer service is A+ and very responsive.

From HQ standpoint. Could use a more robust toolset when looking at YTD data. Currently, a little difficult to parse historical data. Would love to see comparison charts over time.

Very user friendly when adding or changing menu items for management use. Easy for servers to ring in orders and make notes on dishes to communicate with the kitchen.

I honestly can't think of anything I don't like. It is much better than previous software that I have worked with.

Across the board the best pos on the market. Customer service, trouble shooting, programming, ease of use. Everything.

The only card swiper option available is quite cheaply made and typically only lasts us 3-6 months tops. When it won’t read a card and we have to manually enter, the manual entry screen is sluggish and has always been. This is my only complaint.

No pros when this gives you something that any other brand would give...and other brands actually care about the customer

Terrible company with loathsomely selfish values. They have a known error that can cause you and your employees to lose ALL tips during their frequent offline mode issues. If this happens, it is company policy to not recover a single dime of the money that they have lost. This shows callous and total lack of care for their customers, and shows zero responsibility for their faulty systems. Never use Upserve / Breadcrumb.

The ease of changing features is key. The search option for items also makes it easy for employees.

When things go down, they go down hard. Redundant features need a little more help.

Seeing multiple venues quickly from the app in real time. Uptime, flexablity and reporting is pretty good.

The bar UE capabilities. Micros and Toast have much better “fast bar” screen capabilities. This needs work ASAP.

Easy to use, easy to teach new employees.

Limitations of reports and check entry for multiple tickets

Ease of use > unlike a lot of POS systems, it has everything you need, and nothing you don't.

For a while, you could not split single items on a check. And it is slightly cumbersome to remove tax from a check.

Convenience, easy access to Sales reports, changing menu items remotely and customer support!

No live support but the customer support is 24/7 and it's great!