Clover Reviews
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527 Reviews
- Industry: Design
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Clover Review
Reviewed on 09/06/2023
Clover is very easy to use, doesn't take much space and it makes paying for merchandise and...
Clover is very easy to use, doesn't take much space and it makes paying for merchandise and services fast and easy.
Pros
It's very easy to use, and I love how it accepts so many kinds of credit cards and forms of payments!
Cons
I don't like how sometimes it will take a few tries to read a card, which can make customers desperate and annoyed.
- Industry: Individual & Family Services
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
No integrity - from 5 stars to 1 star
Reviewed on 12/05/2024
I joined CloverConnect in 2022 and was excited to use their services. I had a decent experience up...
I joined CloverConnect in 2022 and was excited to use their services. I had a decent experience up until Jan 2024 when I was charged an annual "security fee" of $215. When I received the payment notification email (that I receive monthly when they collect their fees), I was shocked at the amount and called customer service. They informed me that there was an announcement about this upcoming fee in my November 2023 statement. I never knew I got a statement let alone how to find it in my dashboard. They told me how to find it and sure enough, in a small print paragraph, there was information about this change. I asked why I wasn't emailed about this - emailing an announcement about a change is standard procedure. No response. Despite talking to multiple agents and a manager about how, at the minimum, I should have been notified via email of this change, CloverConnect said it was my responsibility to look at my statements each month. My response is that I don't need to look at the statement when I'm receiving emails on each transaction and an email about the monthly fees taken. CloverConnect would not refund the $215. I asked for my Merchant agreement multiple times - never got one sent to me. I scoured their websites for information on this annual fee - it is not documented anywhere. I emailed Support asking for info - no response. Meanwhile, I was receiving emails from other Businesses I work with notifying me of their updated Terms, etc. I just received another one today which reminded me that I wanted to write this review! CloverConnect made a poor decision and lost a (previously) happy customer. They exhibit zero communication with their merchants, zero ability to resolve conflict, and most importantly, they lack integrity. I chose to cancel them (and lose the $215) because I cannot be in Business with a company that doesn't have integrity, doesn't communicate major decisions that affect me (their merchant), and places the blame on me for not reading my monthly statement.
Pros
Ease of set-up and use, monthly fees, and it integrated with Book Like A Boss booking software.
Cons
Support was a bit slow to respond to issues. CloverConnect does not communicate via email regarding important changes that affect the merchants. CloverConnect lacks integrity.
- Industry: Consumer Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Wouldn't suggest clover
Reviewed on 05/08/2024
Terrible and the customer service is not great.
Terrible and the customer service is not great.
Pros
I did not like anything about clover and wouldn't suggest it to anyone.
Cons
Customer service and the communication was terrible always. The machines were always loosing power and shutting off regardless of being charged. Had to get that fixed twice. They switched my business name on file and my clients thought there was fraud with their transactions. That never got resolved before leaving. They never apologized for the mistake on their end. I had to call consistently telling them I sent the cancellation form as I was getting emails everyday to cancel when I had sent it out 4 times. Finally called and admitted they received it but hadn't gotten back to me. I'm also passed my 5 year contract and they harass to pay $500 .
Reasons for Choosing Clover
Did not have a good experience with clover from the machines not working well constantly turning off despite being fully charged. Was difficult to turn back on. My user name and business name got switched somehow and I had clients wondering about fraud on their account that never got resolved before leaving. The company did not apologize for the mistake on their end. Also leaving after the 5 year term being told I need to pay 500 makes zero sense.Switched From
Square Point of SaleReasons for Switching to Clover
Because a coworker at the time has just gotten it. We have all now switched to square because of the awful service through clover.- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Short time user
Reviewed on 05/10/2024
Great experience overall easy to navigate has multiple helpful features. Viewing history after a...
Great experience overall easy to navigate has multiple helpful features. Viewing history after a Transaction to see if card processed or declined.
Pros
Efficient to keep count and check inventory. Easy easy to navigate and see sells and profit
Cons
The thing I disliked about Clover was the screen was small.
- Industry: Veterinary
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Payment Processing System
Reviewed on 15/09/2024
We use the clover terminals directly in office and team members who work remotely are able to...
We use the clover terminals directly in office and team members who work remotely are able to process payments directly over the phone using the virtual terminals.
Pros
We're able to easily process our transactions through the terminals as well as remotely online.
Cons
The product is fantastic. The only thing I wish was that the processing terminal was the first page that opened up.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Small Business’: Stay Away from clover financing
Reviewed on 27/06/2024
Good customer service overall but terrible company for small business financing with interesting...
Good customer service overall but terrible company for small business financing with interesting unusual policies to see offers of financing when they won’t even give a preapproved or estimated amount,
Pros
The interface and clover debit terminals.
Cons
Clover makes illegitimate offers to clients for financing as cash advance. But when it actually come does to seeing a potential amount you can get they waste your time by requesting you pay off any outstanding amount with other creditors. I understand not having two loans at once but baiting customers into demanding they pay off a loan before even seeing a potential amount could leave them in a deficit, leaving the client with no other option but to take there offer either good or bad. This is bad and dangerous for small business’ so be warned. Stay far away from clover financing as it could be detrimental to small business’.
Alternatives Considered
Global Payments IntegratedReasons for Choosing Clover
Too high of fees with the previous vendorReasons for Switching to Clover
Lower fees compared to the other available options- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Clover is fraud
Reviewed on 13/08/2024
it is a total disaster, double charge came, and support saying no, you were charged just once
it is a total disaster, double charge came, and support saying no, you were charged just once
Pros
it is a fraud, with mistakes of double charges, which you spend hours to fix, talking to absolutely unprofessional support
Cons
everything, support is awful, and you spend precious time being transferred from one person to another with no help
Alternatives Considered
Square Point of SaleReasons for Choosing Clover
i thought i made a right decision, but i regret it dearly, as clover's support is the worst, i cannot get back as they tie you to purchased equipment, which you cannot return (square allows return)Switched From
Square PaymentsReasons for Switching to Clover
i was lied to, representative who since he sold me equipment doesn't pick up the phone- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Terrible experience - call centre staff have no idea what they are talking about.
Reviewed on 27/06/2024
Pros
It is a easy system to use. Easy to enter inventory.
Cons
Absolutely horrible customer service. They use third party representatives to sell you the machines/system and then they disappear. I have been attempting to get a kitchen display for over two months and haven't been able to because they said I went through a third party and need to be in contact with them. I do not understand how a company can employ third party representatives and then not be able to help you PURCHASE extra equipment when you call in. Clover is already over priced in comparison to other companies. The least they could do is provide exceptional customer service and make sure their customers have what they need to do business.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Save your money
Reviewed on 02/05/2024
Pros
The initial implementation was relatively easy.
Cons
Statements were challenging to reconcile. Customer Service should be referred to as Customer Dis-service.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Clover: Not as reliable as before the switch.
Reviewed on 19/09/2023
They've nearly put us out of business due to the migration from payeezy to clover. The most...
They've nearly put us out of business due to the migration from payeezy to clover. The most frustrating part was the fact that the representatives from clover acted like it's just par for the course and that we should just accept it.
Pros
Our bank migrated from Payeezy to Clover. The migration was easy and was done without our input.
Cons
Our bank migrated from Payeezy to Clover. The migration did not migrate all of the previously existing credit cards into the clover account causing over half of our recurring payments to fail the next month.
Reasons for Choosing Clover
Our bank said they preferred to do business with Clover over Payeezy.Reasons for Switching to Clover
It was supposedly compatible with the payeezy interface without switching software.- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Do not use Clover if you own a salon/spa/massage business ! Absolutely awful
Reviewed on 19/12/2023
I can not believe the absolute horrible customer service. No call backs, no answers, no help what...
I can not believe the absolute horrible customer service. No call backs, no answers, no help what so ever! I can't use the program in the most critical time of business. (right before Christmas) I am just blown away at how awful and time consuming this has become. It is literally slowly destroying my business.
Pros
When we first contacted clover we had two specialists. Both of which helped set everything up in a super easy process.
Cons
After about 4 months, both of the people that we had contact with either left, or were fired. We have not received any help from customer service since.
Reasons for Choosing Clover
Credit Card Processing fees were way too high. We needed a program that would allow us to bump those fees on to the consumer.Switched From
MassageBookReasons for Switching to Clover
We liked the way the program and system looked on paper. Not having any idea that we were going to fall in to so many issues. Credit card fees are not being applied, gift card application is not working, website integration is awful, and no help from anyone to resolve these issues.- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Made a big Mistake choosing CLOVER as my credit card processor
Reviewed on 09/06/2024
Beginning of new shop opening I started looking reputable and comparable Credit Card processing . I...
Beginning of new shop opening I started looking reputable and comparable Credit Card processing . I started with Square , Toast and Clover end up picking Clover . I met with [sensitive content hidden] Senior Business Consultant and Clover Region Sales Manager . We talked and agreed on %2.3 +.05 Cent also $1400 credit towards hardware purchase . 1st Month which was March I did not get any statement 2nd month get close to $6800 fees . This is nothing close to what we talked . I and [sensitive content hidden] started emailing and talking on the phone almost everyday , he said do not worry I have been talking my Management they will make corrections and you will get your credit back no later then a week now he is not responding my emails . I am deceived and scammed . I will talk to Attorney General and file a court order aginst Clover and his regional manager [sensitive content hidden] .
Pros
Nothing good about Clover , They deceived me now I had to deal with them
- Industry: Environmental Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
I've tried others. Clover made the cut!!
Reviewed on 02/11/2023
Almost a year now and I am happy with Clover. I depend on it daily.
Almost a year now and I am happy with Clover. I depend on it daily.
Pros
Clover is the easiest to use, most dependable, most reliable POS application out of all I have tried. US based support and competitive pricing.
Cons
They take the fee out after the deposit instead of before like most of the others do.
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
TOTALY SHOCKING
Reviewed on 12/09/2024
Once signed up and paying them, they totally ignore all emails etc or contact of any kind even you...
Once signed up and paying them, they totally ignore all emails etc or contact of any kind even you "personal sales rep"
Pros
NOTHING, ABSOLUTLEY RUBBISH NOTHING MORE TO SAY
Cons
EVERYTHING, NO AFTERSALE SERVICE, FOLLOW UPS OR EVEN CONTACT....
AVOID AVOID AVOID
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Clover Perfect for small business
Reviewed on 23/09/2024
Great! Monitors my order life on my phone is amazing and the user friendly system works perfectly
Great! Monitors my order life on my phone is amazing and the user friendly system works perfectly
Pros
Easy to use, updated system to keep up with the new technology
Cons
Customer service needs a little more help with the hold time
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Quick and Easy Payment Processing
Reviewed on 30/05/2024
Pros
What I enjoy most about Clover is how simple and useful the machine is. It sits on my desk right beside me while sitting on the charger. The customers also like this machine, which allows them to use tap/Apple Pay and to manually enter their card information if they do not have their card physically with them
Cons
The only thing that I dislike about Clover is that when the machine is close to dying, the printer does not work correctly.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Recent and dramatic price increases lower my overall view.
Reviewed on 07/05/2024
Pros
Inventory management and overall easy to use.
Cons
Missing many useful and common restaurant/bar features. Just tripled price to maintain access to certain apps
- Industry: Entertainment
- Company size: Self Employed
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Horrible Experience
Reviewed on 16/08/2024
Horrible and tedious and stressful and irritating and annoying and expensive with no return of...
Horrible and tedious and stressful and irritating and annoying and expensive with no return of investment.
Pros
Was informed I was sent to collections before it became it extravagant amount to owe.
Cons
Horrible costumer service. One guy was completely rude. Everyone has accents and are difficult to understand. Could not afford the monthly billing fees which I was not forewarned about so got an NSF notice from my bank and was sent to collections. The process of trying to complete the compliance paperwork was so tedious, took so long, was full of technical jargon and could not get any assistance with it.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
It's a very nice equipment
Reviewed on 11/07/2024
Pros
Its design is very attractive, and it feels good when you have it in your hands. It has a good grip. Processing is very fast.
Cons
The cost for each machine could get a little expensive.
- Industry: Veterinary
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Clover Review
Reviewed on 24/02/2024
Pros
The thing I liked most about clover was how easy it was to look at past payments.
Cons
The things i liked least about Clover was the fact that we weren't able to process refunds online.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
TAP AND GO!
Reviewed on 01/02/2024
GREAT, I HAVE NO REAL COMPLAINTS, I USE IT EVERY DAY!
GREAT, I HAVE NO REAL COMPLAINTS, I USE IT EVERY DAY!
Pros
SUPER QUICK AND EASY TO ACCEPT PAYMENTS, EVEN GOOGLE PAY AND APPLE PAY
Cons
PUTTING IN THE RECEIPT PAPER IS A LITTLE TRICKY SOMETIMES, CAUSE IT WILL GET SIDEWAYS.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Frustrating Product!
Reviewed on 01/02/2024
Pros
Works with the credit card processor we have had for years, which have better rates than any other company we have quoted.
Cons
We've had multiple days of no service within the last couple months. Customer Service is horrible.
- Industry: Education Management
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
My Take on Clover
Reviewed on 24/10/2023
My overall experience with Clover is very nice and pleasant because I do enjoy using Clover and I...
My overall experience with Clover is very nice and pleasant because I do enjoy using Clover and I am grateful for Clover as part of my life today,
Pros
I do enjoy and I am grateful for Clover. I do because Clover is a nice way to get points and it is a reward system when you go get points, check in, and get deals/promos with restaurants and cafes. I like when you can get the ability to order and pay for your food and drinks.
Cons
I wish for some restaurants to expand and be open to Clover for nice deals, promos, and rewards to give back to customers for sure since at the end of the day, support is the key for support.
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Clover customer support is pathetic
Reviewed on 02/10/2023
Very Bad
Very Bad
Pros
terminal features only, Android app works well, easy to use
Cons
Clover support is a piece of garbadge, we had the machine since last 3 years, this time the payments were not deposited, we were told that [sensitive content hidden] Suppervisor will call back in 24 hrs to 48 hrs, but its been almost 2 weeks, no one called, neither our payments were deposited or clear, i called 8 times, & i was kept on hold for many hours, then i tried live chat, & was not replied, they are suppose to call back & solve our issue, but no response, very disappointed, very pathetic services, will never recomend,
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Clover
Reviewed on 19/10/2023
Clover took care of POS, invoicing and inventory. Great System
Clover took care of POS, invoicing and inventory. Great System
Pros
Clover is a very easy POS to use. Would recommend to anyone.
Cons
I did not have any cons while using Clover