Absorb LMS Reviews

Fantastic customer support
Easy to use design
Quick import of new learners
Easily upload any type of multimedia
Customizable interface for branding
Out of the box solution at a reasonable price point
No extra IT or web developer support required

It would be great to:
- Quickly switch between Admin and Learner to see a course
- Create a "test" user who can take courses over and over again just to test functionality without having to enroll, un-enroll and then re-enroll
- Show and disable the contest feature (without having customer support perform this function)

Pre built templates are wonderful for admins.
User friendly UI experience.

N/A no cons at this time.

We have enjoyed the software and experience.

easy startup, easy to use (provided everything is working properly)

Software is AS-IS product. Difficulty getting help with system problems - first tool for them is interpersonal pleasantry, and email with article links to something that may or may not be addressing the reported problem. If there is not an easy out-of-the box solution (addressed by the link they send you by email), it will take many interactions and possibly a video screener of your problem before your issue is investigated. Individual learner issues are typically not investigated.

I love the options and the customization abilities.

There are so many options that it starts to get confusing as to which features are the best for our usage

In our search for a LMS we had an opportunity to look at many of Absorb's competitors and it became very clear, very quickly how easy it was to navigate the system for both the end user and the administrator. Along with ease of use, each window is crisply design to feel innovative and supportive.

There were so many options for how to use Absorb to move our e-learning products and on-line learning, we had difficulty deciding where to start, because we wanted to do everything in the first month.

Absorb has such a wonderful client portal to submit feedback. There's an ability to submit feature requests and have other clients talk through the pros/cons and use cases for those items. I've had calls with Absorb developers based on the feedback that I had submitted and those features then went forward into the production environment. It is awesome to see how involved Absorb is in the client community.

There are not many features that are problematic. I wish there was a more seamless way to allow a learner to take one course in place of another. If a learner submitted a third party certificate for a course that is equivalent to an in-house course, the admin needs to manually award completion for the in-house course. It isn't exactly clean and can lead to some confusion when auditing learner completions to understand which version was completed vs credited.

I really like that navigating through its functions is very easy. It allows you to design a personalized, interactive and very flexible learning experience. The tracking of participants' progress is very effective and offers very complete reports that provide detailed information for the improvement of the following courses. The electronic signature helps to confirm the fulfillment of the different training stages that are planned.

I would like to see more integration options to strengthen corporate learning paths.

Absorb was the first LMS that I worked with that fully supported HTML5. The interface was beautiful from a learner perspective and could be fully branded to your company. It was intuitive and supported all of the training types that we created and purchased. The company was easy to work with and provided support for our needs.

The backend/admin portal was separate from the user portal. Meaning, it was based on different technology (flash at the time), was actually hosted on a different part of the system and did not seem as unified as other systems I have worked with. It was still very functional, but left some to be desired.

It is easy to use for both administrators and participants. The mobile application allows employees to access it from wherever they are. Its content library is significantly extensive and very complete. Electronic signatures add value to the training process and it is also very easy to use. It provides rich reports that help to verify compliance with the goals set.

I think it would improve if it incorporates more customization options, templates can add more flexibility to adapt it to our needs.

The new learner experience they created is going to bring this software to a whole 'nother level. My ratings and this review is based on the new learner experience, not the previous version. It looks good, works well (has a few bugs they are actively working on), and does almost everything we need as a company. There are a few minor "wants" but the support team seems receptive to getting those going.

The back-end is not totally intuitive, and it's a little buggy. Sometimes you'll save something and it'll go back to the start page. It still achieves everything you need, it's just not super slick/seamless all the time.

Absorb is really easy to use and navigate. We purchased it for the ability to have "department" or sub-companies. We provide training materials and the platform to our clients so having a multi-tenant LMS was critical. I love the ability to customize colors and layout for various clients. The onboarding process was pretty smooth and the staff is attentive.

My biggest disappointment was that that the multi-tenancy or segregating by departments did not function as we expected causing us to have to adjust our offering and prices for clients. When assigning courses you can only assign to a whole or sub-department, you can exclude. So if 99 customers get the library and one doesn't, you have to allow 99 clients instead of just restricting one. When restricting departments they can manage only the users and courses within their department. However, this does not apply to the mercury module, Global Resources, Competencies, Categories, Message Templates, Ecommerce, and Public Catalogs. So we had to disable access to department admins for these features otherwise they would see other departments (clients) information which is terrible!!!! So instead we have to manage all of these features for our clients. So every time they want a billboard changed we have to do it for example. It puts a lot more management on our behalf that we weren't expecting. other little things we don't like are:
-no course number field
-can't control the order modules are consumed ina chapter only the order of the chapters.
-can't change the reports on the dashboard or re-order it
-resources don't have a thumbnail- makes them look empty/incomplete
-no place for text on the home dashboard.
-roles are not department-specific
-can't change password expiry beyond 7 days
-task functionality is way too basic
-no ability to integrate tasks or due dates with calendars

The Admin interface is very user friendly. It is easy to create and publish a course in minutes to reach my learners immediately. The dashboard reports has been my favorite item recently. I am able to create and share specific dashboards that are impactful to our internal business units. Reporting is also a key feature for our admins. We are each able to create, save and share specific reports as well as have them sent on a re-occurring basis, saving us time and energy.

Initially, the course creation set up was a bit daunting, many pages to flip through. However, Absorb has updated the process and the Admin interface and changed its functionality to more align with a daily Admin. The update was well planned and thought out so that it did not disrupt any functions I was currently using.

My favourite feature is the people behind the software and their willingness to provide meaningful/practical answers for each question I ask. There really are no silly questions and that is most reassuring for novel LMS users!

I had no prior experience with this type of technology so it's been quite the learning curve for me and my organization. Thanks to Team Absorb's reliable customer service, I'm still learning something new each day!

I also appreciate how many ways there are to customize the software for organizations of any size. We're relatively small (under 1,000 learners) but we have some unique features in our reporting structure. I was able to work with Team Absorb to build some behaviours/rules into our LMS that reflect our set-up and match the information coming in the nightly imports from our HRIS.

Right now, about 98% of supervisor approval requests make it to the supervisor but it would be awesome if 100% of the requests made it through.

Integrating to Absorb was pretty straightforward. The software is easy to use and the on-boarding we received was exceptional. We have been using the platform for about 2 years now and we are adding new administrators and courses on a daily basis. Our account manager [SENSITIVE CONTENT] is outstanding!

There are obviously features that are not offered in Absorb that frustrate our admins and we have just signed up for Absorb Analyze to make reporting easier and more robust. It's hard to make enhancements or changes for our organization only on the platform as changes usually go across their entire platform and are system wide.

Customer support has been dedicated and addressed our concerns, however much of the FAQs are only in text format with no video or other engagement methods to demonstrate walk throughs.

Limited functions, does not allow us to connect learning direct with learners since it has a 'firewall' type sign on mechanism that does not connect hyperlinks to courses. Authoring tool very limited, and searchability is difficult for admin and users.

The ease of adding courses, content and attaching relevant material to this cannot be overlooked and for me is easily just one of the items most enjoyed. The built in workflow allows me to take my video production and related documents and attach them to a course that can be distributed to my users in a matter of minutes.

Nothing really stands out as a negative. One area for improvement would be exporting reports - It would be nice to be able to customize the look and feel of reports in the tool before exporting, and it is a minor issue as a lot of this can be done via the Excel export anyway.

Love the interface. It’s very easy to use, especially once you get the hang of it. There are so many features packed into the system, even in the mobile versions. Having a mobile version is a big plus due to many of our learners using iPads and the like.

Reporting and exporting reports seem to not work quite as well as we would hope, though it isn’t a deal-breaker. It would be nice to have a way to have a test view of what your learners see. Either by toggling or just a link to preview before everything’s finished.

Introducing an LMS to PPT employees was seamless with Absorb. The platform is very intuitive for the first time user.

Integration to our business processes is an on-going project. We are always discovering new tools and ways to use Absorb to improve procedure and increase productivity.
The only add-on that would be helpful at this point is the ability to track competencies earned outside of the platform.

Flexibility to adapt the solution to our specific needs and it's reliability. Our "rep" is very accessible and very helpful to bring solutions to our concerns.

the fact that we lost the file manager in the new admin interface and the search engine (not very efficient)

The ease of use. From the administration side to the Learner Experience, the system is very user friendly and easy to follow. The creation side provides the agility to create course and materials for a variety of needs

Missing some way to capture attendance digitally. For instance, on Instructor Led Courses a user could access the course and mark their own attendance rather than having an administrator have to complete it manually for each class.

Ease of use. Everything is easy to find and the options make sense.

When bugs are introduced, they don't always get fixed very quickly.

Blatant Media developed such a forward thinking interface that it hasn't needed a refresh the last few years. This is a positive, not a negative. I've been both an admin and a user of the system and it's really nice to know everything is going to be laid out the same even after not using it for a few months. Very future proof. The responsive capabilities of the user end are really top-notch as well. Great for blended learning as well as complete "eLearning."

Support is just okay. I think they outsource their support and it's not always super efficient.

Intuitive, slick interfaces on both the front and back end. Easy to use and administer. User experience was fantastic. Highly responsive team addressing any concerns or issues.

Any cons that we ran into were dealt with in short order, and we were a relatively small client! Great customer support made this a dream process.

User interface is intuitive. Customer support staff is professional and responsive.

Difficult to personalize learning pathways