Self-service support & customer education platform
5/5 (2 reviews)Pros
I love the ease of use, the fact that it keeps our website visitors on our site as opposed to taking them away to a knowledge base. Most customer questions are answered quickly saving both our customer and our team time. Integrates easily into popular ticket/knowledge base systems.
Cons
I honestly don't have a con to list, Since setting this up it has worked flawlessly. They continue to add new features and make improvements.
We use it to show a Help Centre widget on our website. If you have a simple website, the tool is very useful. When your website has a complex multi-language and multi-branded structure, I would look for something else.
Pros
It's easy to implement a help centre widget on your website with customizable objects in it. This is also what should be the main purpose of it.
Cons
Our website is quite complex (multi language + multi brand) which is where Elevio comes short. It's not possible for us to do some things with helpcenter/FAQ articles that we would like to do on all our websites because there is no technical possibility for this.