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240 Reviews
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
CrashPlan By Code42 Provides Behind The Scenes Backup
Reviewed on 09/10/2018
CrashPlan solves my need to remember to do a full backup regularly. It also means that at any point...
CrashPlan solves my need to remember to do a full backup regularly. It also means that at any point in time if my hard drive fails I don't have to panic because restoring is easy.
Pros
Once CrashPlan is set up it runs continually, in the background, backing up as you work. I have not noticed any affect on my computer processing speed like I did with other backup software
Cons
Sometimes the backup on the second computer fails to connect.
- Industry: Entertainment
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
An Effective way to backup your Data on the Cloud and your local network
Reviewed on 07/01/2020
Overall Crashplan feels very solid and professional way to protect your data
Overall Crashplan feels very solid and professional way to protect your data
Pros
I used Crashplan for almost 2 years, as a client to backup all my clients data on local servers. the menus are simple and yet complex and when the time comes and you need to recover your data the process is very simple and quite fast (depends of course what size of backup data files you have)
Cons
Does a lot of problems with Very old OS (windows XP for example) sadly as a company that have some very old software that don't work well on win7 and above the Crashplan didn't work good on them.
the Price is little bit high compare to other products in the market
Alternatives Considered
BackblazeReasons for Switching to CrashPlan
Recommended by a colleague- Industry: Printing
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
It's alright (as long as you're behind a normal firewall)
Reviewed on 12/03/2018
Easy of use and cost effective.
Easy of use and cost effective.
Pros
This software is easy to use and configure. I have recommended this software to others who are not tech savvy and they loved it. It's easy enough for them to "set and forget" and files recovery is as easy as selecting the folder/file you want to recover then process it.
Cross platform is a definite positive and we needed a solution that worked with MAC and Windows.
Cons
I have used this software for a few years installed on a MAC and a Windows machine. It was good until I upgraded to Sonicwall Gateway. With the latest firmware it seems as that CP on the MAC had a hard time bypassing the firewall security so I had to explicitly open all the required ports then it started running normally again. Months went by without any issues then problem with the MAC machine reappeared where it cannot connect to the CP server (meanwhile no configuration change was made to the firewall).
I have worked with both technical support from CP and Sonicwall, both have different ideas of what may be the problem. It's just odd that the MAC CP is having problems communicating out of the firewall while the Windows machine is fine. Further finetuning of the firewall will be required.
In conclusion, CP is a good reliable and cost effective backup solution providing that you are behind generic firewall. However, you may run into frustrating issues if you are behind advance security gateways like Sonicwall, Fortinet, etc. and it's not as low maintenance as one would expect it to be.
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
CrashPlan is King
Reviewed on 17/02/2016
We have been using CrashPlan for almost 3 years now and it continues to impress as an endpoint...
We have been using CrashPlan for almost 3 years now and it continues to impress as an endpoint backup solution. The true beauty of it lies in its stealth, simplicity and reliability. The easiest way to get end users on board with new technology is with technology that is invisible to them. Some of our users ask periodically if the backup is even running because they don't see anything. This is music to the ears of IT professionals.
For around $1/week per user, you can't beat the quality, reliability and the value of CrashPlan PROe. The latest versions (5.x) are rolling out many new capabilities that we are excited to take advantage The home version works just as well for your personal devices, too.
Pros
It does everything it claims to do, and it does it quickly, quietly and seamlessly. The administrative console is easy to use and navigate. After the environment is up and running, maintenance and administration is minimal.
Cons
There is an occasional delay in responses to online tickets, mostly due to time zone differences depending on who picks it up. Phone support is faster if you cannot wait.
- Industry: Computer Software
- Company size: 201–500 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
One of the best backup software
Reviewed on 20/03/2016
Because your data is very valuable, you need to take care of how you handle it. You want to secure...
Because your data is very valuable, you need to take care of how you handle it. You want to secure your computer, with password and encryption, but you also want to make sure you won't lose anything. Your computer may be under warranty but if the hard drive break, you will lose all your data. You may receive a virus, delete a file by mistake, or overwrite the wrong version of a document.
But, if you are not an IT pro, you don't have much options. Crashplan is so easy to use, that anyone can go on the website, purchase a subscription, and install the software, in minutes. If you manage your company, you can have a business account and manage your employee data, without any specific knowledge.
Finding an online backup software is easy, but one that you can leverage from a single user to thousand of user, from personal to a large corporation, Crashplan is one of the best.
Pros
Schedule
Versioning
Remote Recovery
End-User management
Bandwidth Management
Encryption
Easy-of-User
Cons
If you have to pay 120$ per computer per year, you may look at alternative that gives other features. Sometimes, Dropbox is enough.
- Industry: Legal Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Used to be better
Reviewed on 22/04/2021
Crashplan used to be a better service before Code42 bought it and made changes. It used to just...
Crashplan used to be a better service before Code42 bought it and made changes. It used to just work in the back-ground more or less hassle free. Now it is another tech service that you need to manage. I would no longer recommend Crashplan and am moving to another service.
Pros
The interface is clean and intuitive. Data de-duplication seems to backup lots of files efficiently even if you re-organize your folder structures. Upload and download speeds are generally good.
Cons
Back-up used to run automatically, but changes to the app in 2020 made it so that the app constantly logs outs so that you have to enter your password and run a back-up manually or nothing is backed up. If you do run a back-up manually, sometimes the app will now log you out before your back-up has finished. Worse still, if you move or delete a large number of files in a short time the app treats your computer as a new device and starts charging you for two devices resulting in being charged double. This is hard to fix because customer support isn't very good.
Alternatives Considered
CarboniteReasons for Switching to CrashPlan
When I signed up Crashplan was very economical, has a free feature for backing up programs to your own devices, worked in the back ground consistently and reliably and was generally hassle free. None of that is true any more. I miss what Crashplan used to be.
- Industry: Marketing & Advertising
- Company size: 201–500 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
CrashPlan has proved to be invaluable for our organization
Reviewed on 04/05/2016
We use CrashPlan PROe in a hybrid cloud model with the server in-house and the store points in Code...
We use CrashPlan PROe in a hybrid cloud model with the server in-house and the store points in Code 42's cloud. We moved from local store points to the cloud because the cost made sense and we could stop buying onsite storage as our needs increased. We backup all of our mobile users with PROe and it really has been great for us. The console gives us plenty of insight into which machines are not backing up or having issues. We can control all of the client variables (versions, speed, network interfaces, etc) from the console and push out the setting to our clients individually or by orgs.
Pros
The master console! All settings and controls for all clients are configurable from one console. The reporting is great and gives us great insight as to how much data is on our client machines and who to scold when thier music folder is 500gb. The fact that if one of my Executives is traveling and gets their machine stolen or lost and being able to just download the app and sign in on a new machine and start restoring thier data is AMAZING. We had that happen, Mac stolen in London enroute to a big pitch for new business. He called me in an absolute panic. In a 5 minute phone call we had the data he needed for the meeting restoring to a new machine that he had just purchased at the Apple store, when he left the Apple store he had all of his data back, with 1 FIVE minute phone call.
Cons
In previous versions Java usage was a bit out of control, but they have had that fixed for a few versions now, so no cons at all.
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One of the best solutions we've chosen.
Reviewed on 02/03/2017
We had a backup solution in place for a number of years. We've finally decided that we needed a...
We had a backup solution in place for a number of years. We've finally decided that we needed a change. We spent time evaluating a number of different vendors. Eventually we decided on Code42 Crashplan. There support was great throughout the deployment and it is great with their continued support of their product.
Pros
Legal hold feature. Ability to lock down controls from administrator level and prevent users from not backing up. Ease of use for the client as well as the administrator console.
Cons
Night mode was removed from newer versions of the console.
- Industry: Accounting
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic Utility
Reviewed on 02/03/2017
Before starting with my current company I had not heard of Code 42 CrashPlan. I know of them now!...
Before starting with my current company I had not heard of Code 42 CrashPlan. I know of them now! They application is very easy to deploy and even easier to maintain. We deployed the application to over 150 field sales associates with little or no input or assistance from the help desk. The application is almost self maintaining. We have used the restore functionality on many occasions and have been successful in keeping our field sales associates technologically ready and current.
Pros
Ease of deployment
Ease of use
The support team
Cons
The movement from Cold Storage could use a little more work.
- Industry: Information Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Endpoint backup without the endpoint pain
Reviewed on 30/06/2016
We have several mobile users and if you have ever tried normal backup software you know that it can...
We have several mobile users and if you have ever tried normal backup software you know that it can be difficult. With Crashplan it just sits on the system and does what it does best, backup the laptop. No admin interaction is needed. New version? No problem, auto updates if configured. Users can restore a file by themselves.
Pros
Just works, low admin overhead.
- Industry: Automotive
- Company size: 2–10 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Excellent backup engine for any platform.
Reviewed on 23/03/2016
The CrashPlan architecture allows versioning, continuous backup on OS X, Windows, and Linux desktop...
The CrashPlan architecture allows versioning, continuous backup on OS X, Windows, and Linux desktop clients, and Code42 offers PROe private cloud servers for each of these platforms as well.
I've used CrashPlan PROe (private cloud server with standard CrashPlan client) for three years, in multiple small business settings. It's a five star product, with five star support, but a few small but persistent browser compatibility issues, and one major licensing problem, keep it from earning all five stars from me.
Pros
Installing, maintaining, and updating the PROe server is trivial on both Debian Linux and OS X. (One-click updates directly from the administrative console would be a nice addition, since locating update files on the Code42 site is not as quick as it perhaps should be, but that's a minor nuisance).
Likewise, installing and configuring clients is fast and easy, and once the client software is installed on a workstation, the administrative console allows control of all client settings, saving legwork. Client access can be restricted to ensure that backups are not interrupted, and CrashPlan PROe has a complete set of legal hold tools available in a separate administrative interface should your organization require them.
The client is lightweight and offers good granular control over bandwidth use. The server is extremely flexible, allowing any number of storage points on any number of running servers, even across server platforms, and the CrashPlan architecture further allows any client to be delegated as a storage point for other clients, in the case of, for instance, a satellite office scenario, disaster recovery, or server maintenance.
Cons
The only real operating nuisance I've encountered is browser incompatibility with the otherwise lovely administrative console, which does not scale properly for Mobile Safari, and which presents a baffling "server disconnect" message on Safari for OS X. On the desktop, one can simply use Firefox or Chrome, but a proper mobile Safari theme--or even the ability to permanently eliminate the client download prompt when accessing the console from a mobile browser--would be a huge improvement for those of us who do an increasing amount of our admin tasks from our mobile devices.
The ugly is that this wonderfully designed, private cloud backup system, which was once my first choice for small business clients, is now available only in packages of 25 licenses and up. Not only does this make no sense from a supply side—Code42 incurs no storage or infrastructure overhead from private cloud backup, so one would think they would prefer to sell these licenses—but it arbitrarily shuts out small businesses from a product which is otherwise perfect for the small business use case, forcing these businesses, often creative firms which generate multiple gigabytes of new data each hour, to rely on Code42's public cloud product (try uploading 2 terabytes on virtually any broadband connection in the US) or, more realistically, to look elsewhere for onsite backup solutions.
I used to recommend CrashPlan PROe to all my small business clients. I can no longer do so, not because the product is not excellent—it is—but because Code42 literally will not sell it to them if they can't buy 25 or more licenses. The mind boggles at whatever bean-counterish logic led to this decision, which both locks small businesses out of an otherwise ideal product for their needs, and amounts to Code42 throwing away all potential revenue from those in the small business sector who cannot rely on public cloud backup alone.
I'd encourage small businesses and consultants working with small business to contact Code42 anyway, and put some pressure on them to revise this policy. CrashPlan PROe is otherwise as close to a perfect product as I have seen in the last ten years of IT, and it is simply foolish to refuse to sell it because a client has a smaller budget or smaller needs.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent backup tool, but dropping Home product will lose customers
Reviewed on 08/05/2018
Pros
This was the best and lowest cost backup tool on the market...when the Home product was available. In August of 2017 Code42 shifted away from Home and is focusing on enterprise and small business. The Home product was AMAZING. It backed up quickly, offered unlimited storage, and allowed you to backup multiple computers at the same time. Plus you could back up to other friend/family's computers to avoid having to pay for the service at all. This had everything a home user could want and at an amazing price. NOTHING came close. And I mean NOTHING!
Cons
Unfortunately, Code42 has left the Home market and is focusing on enterprise and small business. For those two segments, this is a great product, but I feel like dropping the Home market is a disservice to their existing Home user base. They should have allowed existing customers to continue forward with their Home product and Home product pricing. I get that they want to change their focus, but moving away will really hurt. That's a bad thing, but it speaks to the excellence of their Home product.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Full-Featured Backup Solution With Good AD Integration
Reviewed on 29/10/2018
We have been very satisfied with the backup capabilities of our CrashPlan implementation. We use...
We have been very satisfied with the backup capabilities of our CrashPlan implementation. We use CrashPlan for backing up the critical files of our employees. The CrashPlan administrative portal is fairly easy to use, and it has many great features. The biggest issue I've had in using their software is getting users to automatically disable when their account has been disabled in Active Directory; I've had the script working in the past, but every time we update, it seems to break the script and takes quite a bit of time to get it running again.
Pros
I like that you can get very granular about what you want to back up. You can select entire folders to backup, but you can also specify that certain file types should be ignored. You can even specify that certain files be ignored or included.
Cons
Using their built-in scripting for auto-disabling accounts when the related account is disabled in Active Directory has proven to be a pain. I've had it working before, but every time I upgrade the software, it seems to break that capability without actually changing the script.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A simple endpoint backup solution
Reviewed on 03/10/2016
I have been using CrashPlan for over two years for about 30 of my customers. Aside from a few...
I have been using CrashPlan for over two years for about 30 of my customers. Aside from a few issues with memory usage for larger backup sets (issues that were quickly resolved with by a chat with support), I have had almost no problems. Backups run, complete, and restores always work.
The software's focus is on backing up endpoints, not servers. But it works fine with simple file servers and is a very inexpensive way to protect data. It's really a last resort backup for most of my clients - not something they depend on from day to day, but it's a great solution in case they end up with a hole in the ground for an office.
The setup process only takes a few minutes. Restores are relatively intuitive - just pick a date and then pick a file. Small restores can be done through a web interface. I have never had to do any large scale restores, but I can imagine that they would be difficult since there is no way to have a hard drive shipped to you - the restores have to be done over the internet through their software.
Pros
Inexpensive, remarkably reliable.
Cons
Tends to be a bit of a memory hog.
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Big fan of the set it and forget it method of backup with CrashPlan
Reviewed on 10/05/2018
The versioning of your files is awesome, and the upload of changed/new files is really quick and...
The versioning of your files is awesome, and the upload of changed/new files is really quick and can be set to backup at certain times with specified processor usage.
Pros
I love how my business version of CrashPlan continuously monitors my computers for any changes then uploads those changes to the cloud. Even though I run image backups of all our computers on the network, I will backup all important files to these computers which are then encrypted, uploaded, & versioned so that I can always go back in time for previous saves of my files. The support staff is great as well. Price is great for our plan which I believe includes 3 computers (originally just 1).
Cons
The interface is a little unintuitive especially when it comes to restoring previous versions of your files, but once you do it a few times it's no big deal.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Best Backup Service for Small Business
Reviewed on 22/06/2018
Pros
Small app that does a good job of backing up important files. It auto restarts and rarely fails. If the app does fail the system notifies you via email. It keeps multiple revisions of the files so you can not only restore them quickly but go back to a later date if you need to. The app allows you to set up a local backup as well as your cloud backup for quick restores. Definitely, a must if you are required to store legal documents for up to 8 years like our company.
Cons
The app can sometimes get stuck on huge files but most of the time it resolves the issue without assistance. Can sometimes take up a lot of RAM depending on how many files you need backed up.
- Industry: Religious Institutions
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
Solid Backup Software for Orgs of A Certain Size
Reviewed on 11/09/2022
Pros
Crashplan was easy to setup and provided great customer service for a fair price.
Cons
Many of the features of Crashplan were aimed at enterprise clients, and the management portal was somewhat overwhelming for the needs of our small organization.
Alternatives Considered
Carbonite- Industry: Religious Institutions
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
Backup Everything!
Reviewed on 27/10/2018
Works well and we still continue to use it. We find it extremely valuable on our VIP users that we...
Works well and we still continue to use it. We find it extremely valuable on our VIP users that we need to make sure we have as many safeguards in place as possible.
Pros
It backs up everything you tell it to and has a ton of flexibility in how it does that. It is easy to deploy and manage your devices to make sure they are being backed up and haven't fallen behind on backing up.
Cons
It cannot do a bare metal restore. We can easily restore files, but not from the ground up. You will have to spend some time building the machine again to get it back to where it was if you are doing a complete restore.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Crashplan is always there and running to back up your mac
Reviewed on 15/06/2018
backups with out fuss
backups with out fuss
Pros
I am a software consultant for a fortune 100 company, and they have rolled out CrashPlan to all the macs. The software just runs..and never stinks CPU to back up your machine. You never have to worry about the software...it just does its job and backs you up. Highly recommended.
Cons
when on VPN, CrashPlan still attempts to back you up...I wish there was a feature that would sense that you are on VPN and throttle or delay the backups (a setting, not everyone would like this feature)
- Industry: Financial Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Crashplan individual and family plan is. great
Reviewed on 01/05/2021
Pros
Software had an amazing design. You could use an an existing old computer as a backup drive for your other computers on the network and share it with additional family members.
this was new and different from competitors
Also - the software subscription fees is quite affordable
Cons
With cloud services coming on and advent of networked machines, expecting that Crashplan would continue to offer more differentiating features
- Industry: Consumer Goods
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Plug and Play functionality with worry-free backups.
Reviewed on 16/01/2018
Pros
CrashPlan will backup your entire server regardless of size for virtually nothing. I can't believe they can do it for such a nominal fee.
Cons
This seems like a stupid thing, but I really wish they would auto-send me my invoices each month. I have to reconcile my credit card statement and turn it in to our accountant who requires supporting documentation, and it is a bit of a hassle signing in to get the invoice when they could easily set it up to email me each month.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great endpoint backup product with some key
Reviewed on 17/10/2017
Pros
They nail the endpoint backup thing! The new features they have added are great for certain uses cases, such as legal holds and insider threat monitoring.
Cons
Would love to get away from the need for an on-premises appliance while still keeping the security that we get with the appliance. Would save the inconvenience of constantly updating and patching to keep up with all the latest and greatest. Would also love to have a native app rather than a Java based app.
- Industry: Individual & Family Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Good backup cloud solution
Reviewed on 07/12/2019
Overall I like CrashPlan. It has been a reliable option for storing documents on my computer...
Overall I like CrashPlan. It has been a reliable option for storing documents on my computer daily. It can be used for more than one computer and as long as it is connected to the internet it will store you documents in a cloud.
Pros
I like that it runs in the background when I schedule it to. It can easily store documents from more than one computer and is easy to set up. Retrieval of information and documents is easy and allows you to select some or all of the documents.
Cons
It is hard to get a hold of any customer service representatives. If there is an issue its hard to resolve quickly.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Does exactly what it says and backs up the data you need securely in the cloud.
Reviewed on 21/05/2018
Pros
Once installed on the computer or server you would like backed up you never have to touch it again really. I've now installed this on 6 different machines in our business that I wanted to be backed up offsite and it works seamlessly and effortlessly. It runs in the background and has tons of settings in which you can modify how you want the backup to occur. You can choose which files, how often, when, how much bandwidth to use, how much CPU to use, and does it with ease.
Cons
I can't really come up with much of a con really. I use this as a company expense so that makes the price easier to swallow but I can still see this being useful for a single user at home as well.
- Industry: Photography
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Was great but no longer
Reviewed on 14/11/2017
Pros
Crashplan worked in the background without slowing down my computer. It works without you having to do anything once it is set up so you don't forget to do the backups. You can backup to the cloud as well as a local drive.
Cons
They have recently upgraded and will no longer support home users. Setting up was a bit confusing and finding individual files is kludgy.
