Jotform Reviews

Overall rating
Filter by
Company size
Time used
2385 Reviews

- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Monthly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
JotForm : A User-friendly Form Builder
Reviewed on 07/01/2025
Overall, I Love using the Jotform to create the forms for different purposes. The drag-and-drop...
Overall, I Love using the Jotform to create the forms for different purposes. The drag-and-drop feature and pre-designed templates are the key reason to use the Jotform
Pros
There are so many ready templates available for the user to use to create the forms for the different applications such as hotel booking, Feedback form and Customer service surveys.
Cons
The paid plans are more expensive and sometimes when your requirement and the number of users using the forms grows, it is difficult to manage the expense.
Response from Jotform
Hi Parth,
Thanks for your positive review. We're happy to hear that you find our form templates helpful for creating your forms quickly. We understand your concern about our pricing, and we continually strive to provide a balance between high-quality service and affordability. Your input is valuable, and we'll keep working to ensure that Jotform remains a valuable tool for everyone.
Let us know if you have questions or suggestions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to use form set up
Reviewed on 12/12/2024
Pros
The pre-made templates are a huge time saver. It has allowed me to have a starting place and make adjustments as needed
Cons
Not necessarily a con but there are many templates to choose from.
Alternatives Considered
Google FormsReasons for Switching to Jotform
I wanted to tey something new to see if it would give me better resultsResponse from Jotform
Hi Ivy,
Thanks for your positive review. We're happy to hear that the pre-made form templates have been helpful and saved you time. It's great that they provide a solid starting point for your customization.
Let us know if you have questions from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

- Industry: Computer Software
- Company size: Self Employed
- Used Monthly for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Free version is bad
Reviewed on 20/12/2024
Thought it would work but the free version is bad
Thought it would work but the free version is bad
Pros
Free, easy to use. There are no other pros
Cons
Charges for more than like 10 submissions
Response from Jotform
Hi Benjamin,
Thanks for your feedback. Regarding on the limits you mentioned, free plan includes 10 payment submissions per month and 100 regular submissions per month. When you add a payment tool into your form, each successful payment will be counted as a payment submission. To understand more about these limits, check out our guide here: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits/.
If you have any questions or if there's anything we can do to get your 5-star rating, let us know from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Form Creation and Management Platform for Nonprofits
Reviewed on 21/10/2024
Jotform takes form creation to the next level above my experience with competitors like Google...
Jotform takes form creation to the next level above my experience with competitors like Google Forms. Jotform allows for much more customized forms, and has a host of very helpful add ons and widgets like signatures, payment portals, and more. We have made Jotform a "one stop shop" to manage almost every form for our nonprofit, from volunteer onboarding, to client intake and registration, to permission forms and waivers, to feedback, and more.
Pros
Jotform is a very robust and easy to use form management software platform that is particularly helpful for small nonprofits that handle a variety of form needs like registrations, waivers, surveys, and more. I like the seemingly endless customizability of the platform and the forms created.
Cons
At times, the forms are prone to error and will display error messages to end users. The offline form mode could use some additional work to ensure data/submissions are not lost, as this is important for our work where forms often have to be used with no connectivity.
Reasons for Choosing Jotform
Google Forms did not have all the features we needed in one place, mainly document sending and e-signatures. Jotform also has a better end user feel and layout, especially the Card style.Switched From
Google FormsReasons for Switching to Jotform
For a nonprofit like ours, having features that include e-signatures for waivers and permission forms, and the ability to send documents like volunteer descriptions and paperwork was vital. With little time to spare as a small team, we needed a solution with everything in one place.Response from Jotform
Hi Brian,
Thanks for your wonderful review. We're happy to hear that our platform meets the diverse needs of your nonprofits and that you appreciate the robust features and customizability. Your support means a lot to us.
Let us know if you have questions or if you encounter issues with our platform like the offline form you've mentioned through our Contact Us page at https://www.jotform.com/contact/. We'll investigate these issues and help you get them resolved.
- Industry: Media Production
- Company size: 2–10 Employees
- Used Monthly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Functional and quick
Reviewed on 27/01/2025
My experience was very positive, I used it both to collect data from my customers and in projects...
My experience was very positive, I used it both to collect data from my customers and in projects where speed of implementation was crucial. Through Jotform, I was able to easily collect data and thanks to the various possible data exports, it was very easy to integrate it into other systems.
Pros
Jotform is great for all my needs. It allows me to have all my customer data easily and to have them sign acknowledgement and acceptance documents directly online.
Cons
What I like least is the lack of flexibility in customising graphic themes, I would like to have more freedom and at the same time a better assistant for style management
Response from Jotform
Hi Davide,
Thanks for your 5-star review. We're so glad to hear that Jotform is meeting all your needs and helping you manage customer data and documents easily. It's great to know the platform is making things more convenient for you. You can use custom CSS for the classic form layout. You can check out this guide on how to style your form using CSS: https://www.jotform.com/features/custom-css/.
If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Monthly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Jotform has been a helpful tool to my survival swim business
Reviewed on 08/01/2025
I own a pediatric survival swim school and I use jotform for part of the registration process. I...
I own a pediatric survival swim school and I use jotform for part of the registration process. I don't remember if there was drop down, as I did i quite some time ago, but I think that would be helpful for my clients. For example, they fill out questions about their child's motor milestones and I want them to put their answer to when their child completed it in months. It seems some of them get confused, so if there was a drop down, it may help have them do it correctly.
Pros
The customization of the form and ease of distributing to my clients.
Cons
The process of setting up the form took a bit longer than I would have liked.
Response from Jotform
Hi Kristine,
Thanks for your positive review. We're so happy to hear that our platform has been a valuable tool for your business. We appreciate your support.
The Dropdown field is available in Form Builder under the Form Elements on the right side. Here's a screenshot for your reference: https://link.jotform.com/5NphRto5Zm.
Let us know if you have questions from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
- Industry: Design
- Company size: 2–10 Employees
- Used Monthly for Free Trial
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Jotform Library Templates and Integration is Extensive
Reviewed on 09/12/2024
The forms are stunning for email campaigns. It's easy to build surveys and forms and integrate...
The forms are stunning for email campaigns. It's easy to build surveys and forms and integrate e-commerce forms. I think small businesses can greatly benefit from using this product, unsure if larger businesses would find as robust as needed.
Pros
Creating easy survey designs with great workflow automation tools and allows for CSS integration so you can really tailor your forms to your taste. If you don't have that capability it does have a fairly large library of templates for everything you can imagine. The Integration list is massive so you can use it for almost anything, from taking payments to email campaigns to communicating with your team. It's drag and drop builder coupled with the amount of available widgets is endless
Cons
There are a variety of advanced features that seem a bit expensive. Tracking data wasn't robust at all. They do have a forms analytics and you can integrate third party features but it really is too much in the grand scheme of things.
Response from Jotform
Hi Jacqueline,
Thanks for your positive review. We're thrilled to hear that you enjoy the flexibility and customization options, from custom CSS usage to the wide range of form templates and widgets. It's great to know our integrations and workflow automation tools are helping you accomplish so much. Your feedback inspires us to keep delivering a versatile and user-friendly experience. If for some reason you need more analytics feature, you might consider Google Analytics and integrate it with your form. We have a guide here that explains how to do that: https://www.jotform.com/help/1076-how-to-track-online-form-submissions-using-google-analytics/.
Let us know if you have more questions from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great tool to create forms and gather data
Reviewed on 21/12/2024
Overall love Jotform and use is every day.
Overall love Jotform and use is every day.
Pros
The ability to create and modify forms and post them
Cons
Learning curve during initial setup is tough
Response from Jotform
Hi Pawel,
Thanks for using Jotform. We're happy to hear you're enjoying the flexibility to create, modify, and embed forms with ease. We're happy our platform is working well for you.
Let us know if you have questions from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
- Industry: Education Management
- Company size: 1,001–5,000 Employees
- Used Monthly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
A good workflow tool that also provides data security
Reviewed on 19/12/2024
We began using Jotform as a way to move paper based approval workflows online. We are based in...
We began using Jotform as a way to move paper based approval workflows online. We are based in Canada and require secure file storage and guaranteed data privacy when working with student and other personal data. Of all the software options we explored Jotform provided the best user experience at an affordable cost that also met our data privacy needs for a workflow solution. We have used the software for multiple use cases from a simple survey to more complex requests which require multiple approvals.
Pros
It is mostly easy to use, with support documentation to guide more complex workflows. It provides a good platform for creating workflows and managing approvals and more complex processes.
Cons
Their pricing model makes it hard for multiple users in the same team to share the responsibilities of managing the forms and workflows. Each person who uses the software requires a license which can make it challenging if costs are an issue.
Response from Jotform
Hi,
Thanks for your positive review. We're happy to hear that you find Jotform user-friendly and helpful for managing your complex workflows and approvals. It's great to know that our user guides has been useful.
Let us know if you have questions or suggestions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Tool!
Reviewed on 01/01/2025
Reliable, feature-packed, and enhances productivity greatly
Reliable, feature-packed, and enhances productivity greatly
Pros
User-friendly, customizable, and efficient form builder
Cons
Occasional lag with large forms, but not a major issue
Response from Jotform
Hi,
Thanks for your positive review. We're happy to hear you find our platform user-friendly, and efficient. Your support means a lot to us.
Let us know if you have questions or suggestions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
- Industry: Marketing & Advertising
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Jotform- keeping its head high in the market with great simplicity
Reviewed on 23/08/2024
The best customizable form I have even used
The best customizable form I have even used
Pros
1. Comes with excellent automation and auto correct technique
2. It offers over 1000 templates, integrations and widgets
3. It has a drag and drop feature which doesn't need and coding background to work on
4. It protects data by 256 bit-SSL encryption, outstanding
Cons
1. Expensive than the other competitors in the market
2. The AI's learning curve is very slow and it needs some quick ML to cope up
3. Needs a lot of bandwidth to operate
Response from Jotform
Hi,
Thanks for your awesome review. We're happy to hear that you appreciate our platform and its features. We understand your views about our pricing, and we can assure you that Jotform offers advantages you won’t find in a lower-cost alternative, such us the highest online form security, compliance, widgets, integration and a lot more. Jotform, as a web-based form builder, generally uses minimal bandwidth, especially for simple forms.
Feel free to reach out to us if you have questions or suggestions from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Joy form is the truth
Reviewed on 21/06/2024
Love it. Handles all my business needs in one place
Love it. Handles all my business needs in one place
Pros
I love jotform it is every to I g I need for my multiple businesses all in one place
Cons
All the emails they send . Trying to upgrade ect
Response from Jotform
Hi Jennifer,
Thanks for your positive review. We're glad to hear that our platform meets your needs for your businesses.
If you have any questions, feel free to let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
- Industry: Events Services
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Lifesaver and Easy
Reviewed on 18/05/2024
Cannot live without it! I literally use everyday!
Cannot live without it! I literally use everyday!
Pros
I like the functionality and ease in customization.
Cons
If I forget to connect to Google Drive, when I do, I wish we could sync all data not just from when it was connected and going forward (I know there is the option to sync all data when connecting Google Sheets).
Alternatives Considered
TypeformReasons for Choosing Jotform
I just liked the functionality better in JotForm. At the time with typeform it was setting up each field as a separate question was annoying to me.Switched From
TypeformReasons for Switching to Jotform
Ease of setting up and customizing. I love the ease and ability to choose what is connected to the Google Sheet and Google Drive and all the capability it has for integration and customization.Response from Jotform
Hi Ally,
Thanks for your excellent rating. We are happy to know that our platform fits your needs, and it was easy for you to use. We have escalated your request to our Developers at this ticket: https://www.jotform.com/answers/15125711 on syncing previous data to Google Drive. When or if it's implemented depends on their workload, how viable it is, and how many other users request it. If there are any updates, we’ll circle back to the thread and let you know. As a workaround for now, you can download all your submissions data and files from your Tables and upload them manually to your Google Drive. Here are links to the guides on how to download the submissions data and files:
1. Download Submissions: https://www.jotform.com/help/73-download-form-submissions-to-excel/
2. Download Submission Files: https://www.jotform.com/help/356-download-files/
If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fully recommend considering Jotform for coaches, practitioners etc
Reviewed on 21/02/2024
I love my overall experience with Jotform, I fully recommend it
I love my overall experience with Jotform, I fully recommend it
Pros
It's super easy to use, has lots of templates so you don't have to start from scratch. Super adaptable, can replace squeeze pages or simple landing pages for paid events sign-ups. Looks super professional.
Cons
For the free trial the number of forms is lower than I'd like. I think 10 would be more suitable, rather than 5. Also the paid submissions would be better put at 20 instead of 10 per month, that way, the cost of upgrading to paid Jotform would cover itself through the cashing in allowed by the platform in the free trial
Alternatives Considered
TypeformReasons for Switching to Jotform
Because of the free trial I tested it out and liked it, ended up sticking with itResponse from Jotform
Hi Laura,
Thank you for your positive review and for sharing your experience with our platform. We're delighted to hear that you find our platform easy to use and versatile. Your satisfaction with our templates and professional-looking forms is exactly what we strive for. We understand your concerns about the form limits on the Starter plan, but we believe the current limit is sufficient for basic usage. As a tip, you can archive or disable unused forms to free up your form count limit.
Let us know if you have questions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
- Industry: Executive Office
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good support
Reviewed on 31/07/2024
Overall, the experience is good. It is our primary platform
Overall, the experience is good. It is our primary platform
Pros
Jotform is easy to use and the customizations are good for growth
Cons
I don't like that my team can't be in jotform working on the same form at the same time unless we pay for enterprise.
Response from Jotform
Hi Karen,
Thanks for your positive review. We're delighted to hear that you find our platform and its features easy to use. Your feedback is valuable to us.
I'd also like you to know that it is possible for others to edit your form in Form Builder through our form collaboration feature without upgrading to Enterprise. Check this out: https://www.jotform.com/help/419-understanding-form-collaboration/. However, if you wish to use the Teams feature and have better controls for managing your forms, feel free to upgrade to Enterprise.
Feel free to let us know if you have questions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Experience since 2023
Reviewed on 02/08/2024
very positive, I have been using Jotform since 2023.
very positive, I have been using Jotform since 2023.
Pros
modular builder, very intuitive. Support very helpful and fast.
Cons
prices are pretty high, bronze is almost the same price like silver. A cheaper version between bronze and free would be nice.
Alternatives Considered
TypeformReasons for Choosing Jotform
typeform is extremely expensive, so I checked alternativesSwitched From
TypeformReasons for Switching to Jotform
typeform is extremely expensive, jotform is cheaperResponse from Jotform
Hi Benjamin,
Thanks for leaving us a positive review. We're thrilled to hear you find our platform intuitive and our support team helpful. Your feedback is much appreciated.
We appreciate your feedback on our pricing. Currently, the pricing plans listed on our pricing page are the only ones available: http://www.jotform.com/pricing/. We recommend considering a yearly upgrade for significant discounts, or you can wait for any of our promotional campaigns we sent via email to take advantage of heavy discounts.
Reach out to us if you have questions or if you need help with your forms from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
- Industry: Graphic Design
- Company size: Self Employed
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Jotform: The Best Form and App builder out!
Reviewed on 21/05/2024
Jotform is a game-changer! The ability to create fully functional forms without any coding is...
Jotform is a game-changer! The ability to create fully functional forms without any coding is revolutionary. The platform is flexible—I can add conditional logic, integrate with other tools, and even accept payments directly through my forms and apps. Jotform is the ultimate no-code tool for building forms and apps. It's made my job so much easier!
Pros
Jotform has completely transformed the way I handle form creation! The ease of use is unparalleled—I was able to create complex forms within minutes without writing a single line of code. It's incredibly user-friendly, and the drag-and-drop interface makes designing forms an absolute breeze. Highly recommend Jotform for anyone looking to simplify their workflow!
Cons
As someone with zero coding knowledge, Jotform has been a lifesaver. The flexibility and creativity it offers are amazing. But, I wish we could add video to the background of the regular forms like you can in the card view. I think this would give both a dynamic look, reach and feel for customer interaction.
Response from Jotform
Hi Anzio,
Thanks for the excellent review and recommendation. We are happy to know that you find our platform convenient and user-friendly. You can add a background as a GIF or video in the classic form layout, but you would have to use custom CSS. You can reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help you with that.
We have also gone ahead and escalated your request to our developers at this ticket: https://www.jotform.com/answers/15165751. When or if it's implemented depends on their workload, how viable it is, and how many other users request it. If there are any updates, we’ll circle back to this thread and let you know.
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Jotform is the most modern and efficient tool for creating forms.
Reviewed on 02/12/2024
As a Booking Executive, I have used Jotform to create different types of forms but mostly booking...
As a Booking Executive, I have used Jotform to create different types of forms but mostly booking forms and customers feedback forms. It has been a really simple and smooth experience using Jotform to create forms because no coding skills are required. And even better, Jotform allows me to create any type of form i want.
Pros
I find it so easy to use Jotform to create forms because there is no coding needed instead it is just dragging and dropping form components. Jotform has superior form designing tools that help create stunningly stylish forms. Jotform integrates and works well with most of my clients engagement tools making it easy to create survey forms for collecting and analyzing clients feedback. Jotform has pre-built form templates and well documented articles that helped me learn quickly how to create professional forms.
Cons
I have nothing about Jotform that i like least. All its features are incredible and i have not had any upsets using them.
Response from Jotform
Hi Ana,
Thanks for your detailed review. We're happy to hear that our platform has made form creation easy and accessible for you. It's great to know that our drag-and-drop tools, integrations, and pre-built form templates have been helpful in designing professional forms for you.
If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Form platform with easy setup and good features
Reviewed on 25/10/2024
Overall very happy. This platform allows us to easily integrate forms into our websites within...
Overall very happy. This platform allows us to easily integrate forms into our websites within minutes. Integration looks great as well and has several options like popups or direct embed via easy script. 3rd party integration with Paypal or Authorize.net works great as well.
Pros
Easy setup to put together a form for the website. Auto email response and saving of submissions is a great feature. Submissions can be exported in Excel which is also helpful. The Paypal integration is really great for taking payments on a website with a small amount of products. Support is really helpful as well.
Cons
Branding is still applied even with the higher paid version. Can be done but is manually every time. Multiple users for 1 form costs extra.
Response from Jotform
Hi,
Thanks for your positive review. We're happy to hear you find our platform easy to use and that the autoresponder, submission exports, and PayPal integration are working well for your needs. It's great to know our support team has been helpful, too. We appreciate your feedback and are here to help you anytime.
About the branding, it should be automatically removed after you upgrade your account, but in any case, it can be easily removed in the account settings. This guide will help: https://www.jotform.com/help/1195-how-to-remove-jotform-branding/. Regarding on multiple users, our standard plans (Free, Bronze, Silver and Gold) are individual, single user plans. If you need an account that allows multiple users, we encourage you to look into upgrading to Jotform Enterprise: https://www.jotform.com/enterprise/.
Let us know if you have questions from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

- Industry: Construction
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
All good vibes with Jotform. The most qualified tool to create professional forms.
Reviewed on 05/07/2024
We are finding an easy time using Jotform to create forms for our purchasing and procurement...
We are finding an easy time using Jotform to create forms for our purchasing and procurement operations. It allows us to create very professional forms that fits perfectly with our requirements. Jotform has given us a very comfortable experience creating any type of form that we are in need of.
Pros
Jotform has automations that helps us save much of our time and energy doing the tedious form building tasks. Its simple integration with other products like payment gateways makes it very easy for us to create and use purchase forms directly. It has a fantastic reporting tool that allows us to analyze our forms and generate insightful reports.
Cons
No side of Jotform has given us any challenges. We have been at ease using it and there are no dislikes.
Response from Jotform
Hi Hillary,
Thanks for your positive review. We're thrilled to hear that our platform's automations and integrations have made your form-building process more efficient and seamless. It's great to know that our reporting tools are helping you generate valuable insights.
If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

- Industry: Higher Education
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Our most efficient tool for creating forms and documents for our projects.
Reviewed on 06/06/2024
It has been a very rewarding experience working with Jotform to create forms and documents for our...
It has been a very rewarding experience working with Jotform to create forms and documents for our projects. It makes it so easy for us to document our projects and offers us a single place for all our form creation needs which is so convenient compared to having multiple products.
Pros
Jotform makes it so easy for us to create any type of form and document that we need for our projects. It is very easy to use and the document creation process is very straightforward. It has well designed and easy to customize form templates that saves us time when creating our forms. It allows us to save and share our documents in pdf format which is much more secure.
Cons
Jotform has not given us any troubles at all since we started using it. We have not experienced any cons as up to now.
Response from Jotform
Hi Tim,
Thanks for your positive review. We're thrilled to hear that our platform is making form creation easy and efficient for you. It's great to know that our customizable templates and PDF sharing features are saving you time and ensuring your documents are secure.
Let us know if you have questions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great platform
Reviewed on 04/09/2024
Pros
One of the things I love most about Jotform is the sheer number of options it offers. Whether you're creating a simple form or a more complex survey, Jotform provides a variety of tools and templates to fit your exact needs. The customization options are extensive, allowing you to tweak everything from design to functionality with ease. From conditional logic and integrations with other platforms to the ability to choose from an array of templates, Jotform makes it incredibly simple to build exactly the form you envision. Having so many choices in one platform really empowers me to tailor every form to my unique needs, making the process efficient and intuitive.
Cons
While Jotform offers an impressive range of features and customization options, one thing I like the least is the cost. For more advanced features and higher usage limits, the pricing can get steep, especially for smaller organizations or individuals. The free plan is helpful for basic needs, but once you need more form submissions, storage space, or access to more premium features, the subscription fees can feel a bit high. I wish there were more affordable tiers or options that better align with growing organizations that might not yet need the most advanced plans.
Response from Jotform
Hi Lauren.
Thanks for your wonderful review. It's great to know that you are able to create forms that precisely match your needs using our platform with the aid of our features, such as conditions and integrations. We're dedicated to offering a user-friendly and adaptable platform, and your comments reassure us that we're headed in the right direction.
We understand that pricing can be a concern, but our plans remain competitive and valuable that you won't find in a lower-cost alternative. For instance, we offer the highest level of data security, including PCI compliance, HIPAA compliance, and GDPR compliance. We are dedicated to ensuring that your data is protected with the most rigorous security standards available. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The most user-friendly product of all for creating all sorts of forms.
Reviewed on 12/06/2024
We are lucky to have Jotform since we have gotten ourselves a very reliable form building tool for...
We are lucky to have Jotform since we have gotten ourselves a very reliable form building tool for creating any form we require. Our experience creating forms with Jotform has been flawless and we have been able to fully adopt it within the entire organization.
Pros
Jotform offers us a single form building tool for creating all sorts of forms that we require. It comes loaded with alot of easy to customize form templates that help us save time when creating our forms. The form builder is easy to use and requires no skills at all. It has comprehensive data analytics tools that help us analyze data filled on the forms.
Cons
We have not seen any weaknesses with Jotform so far. It has a very intuitive user interface that makes it easy to use.
Response from Jotform
Hi Isabelle,
Thanks for your positive review. We're delighted to hear that our platform has made creating and customizing forms easy and time-efficient for you. It's great to know that our comprehensive analytics tool is helping you analyze your form data effectively. We're here to support your needs and ensure your experience remains top-notch.
Let us know if you have questions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Jotform is great for collecting Client Data
Reviewed on 17/05/2024
Overall, it's been a fairly good experience, it does what it says it will do and it does that well....
Overall, it's been a fairly good experience, it does what it says it will do and it does that well. I would definitely recommend this product to anyone who plans to capture people's information.
Pros
Jotform is an excellent way to collect client data in anyway you can imagine. It keeps everything organized and ready to be collected when we need to use it. I appreciate so much having a dashboard and
Cons
Although it is extremely customizable, the ability to see the changes as you are making them is lacking, and is a little frustration to have to go back and forth constantly to make sure that the updates are correct. It would be nice to be able to see live updates with colors, etc.
Response from Jotform
Hi Stephanie,
Thanks for your feedback and for sharing your positive experience. We’re happy to hear that you find it an excellent tool for your needs.
Regarding your concern about seeing changes live in the Form Builder, we want to clarify that the changes you make in the Form Builder are indeed live and should be reflected immediately when you preview the form.
If you are experiencing any issues with updates not appearing correctly or not showing up as expected, please don't hesitate to reach out to us from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
"Streamline Your Data Collection Efforts with Jotform: A Comprehensive Review"
Reviewed on 03/03/2024
Pros
I really appreciate Jotform for its simplicity. I mean, the interface is so straightforward, and I can just drag and drop stuff to create my forms. It's seriously a time-saver compared to other form builders out there. Plus, the customization options are off the charts – I can make my forms look exactly how I want them to. And don't even get me started on the integrations – being able to hook up Jotform with my other tools is a game-changer. Oh, and their customer support rocks. Anytime I've had a question or run into an issue, they've been super quick to help out. Long story short, Jotform has made my data collection game strong.
Cons
One thing I found a bit frustrating about Jotform is that in the free plan, there are limits on the number of form submissions and storage space. It can be a bit of a bummer if you have a lot of responses or need to store a bunch of files. And every now and then, I've run into some glitches or bugs while using the platform, which can be a tad annoying. Plus, there's a bit of a learning curve with some of the more advanced features, so it took me a little while to get the hang of things. Oh, and the pricing can be a bit confusing at times – I wish it was a bit more straightforward. But hey, no software is perfect, right? Overall, despite these minor drawbacks, Jotform is still a solid choice for creating forms and collecting data.
Response from Jotform
Hi Tim-Ron,
Your enthusiasm for our platform truly brightens our day. We're happy to hear that our platform's simplicity, intuitive interface, and drag-and-drop functionality have been such game-changers for you. With regard to your concern, we believe the current limit on the Starter (Free) plan is enough for basic usage. You can also delete submissions with file attachments to clear your upload space limit. Check out this article to understand more about the plans, their limits and usage: https://www.jotform.com/help/408-understanding-your-account-usage-and-limits/.
If you come across issues, feel free to let us know from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.