Jotform

4.7 (2,157)
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Powerful Forms Get It Done

Overall rating

4.7 /5
(2,157)
Value for Money
4.5/5
Features
4.6/5
Ease of Use
4.6/5
Customer Support
4.4/5

95%
recommended this app
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2157 Reviews

Tim
Tim
Overall rating
  • Industry: Architecture & Planning
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A great transition from manual to digital

Reviewed on 26/09/2022

Overall, we've used Jotform quite regularly now and we haven't had any complaints yet. Of course...

Overall, we've used Jotform quite regularly now and we haven't had any complaints yet. Of course we've tweaked the forms in order to make the experience smoother for our team. It is quite easy to learn, and we've even added in some computations in the forms, and it's been really helpful.

It does take a while to figure out the approval feature, but once you've overcome that hurdle, it gets easier.

I particularly like the fact that we can customize it just enough so it doesn't look like Google Forms or Microsoft Forms.

Pros

We use Jotform for leave applications and petty cash requests in our small team. Before Jotform, we would typically do it manually and though it is seemingly mundane, does contribute to some inefficiencies specifically for me an my partner who approve these requests. Jotform helped streamline all those.

I like the feature that allows people to sign in the digital forms. This allowed us to completely remove some of the basic forms we have in our office and just transition to digital. It then gives us a PDF report after.

Cons

The free version is quite generous, allowing you to use the useful features of the app. I do find the pricing a bit expensive. It start from free and then suddenly jumps to 34 USD.

Alternatives Considered

Typeform

Reasons for Choosing Jotform

Jotform had the ability to sign forms. It also had more field features like computations, and also had the feature of exporting the form as a customized PDF report. We still use Microsoft Forms internally for some functions like our HR Tests.

Switched From

Google Forms and Microsoft Forms

Reasons for Switching to Jotform

Jotform's free tier is quite generous and had the ability to capture signatures. Both two may have a much cheaper option, but since we aren't a heavy user of forms, we opted for the best free tier.

Response from Jotform

Hello Tim, Thank you so much for the positive review. Please don't hesitate to get in touch with us at https://www.jotform.com/contact if you need help with your form.

Allison
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

JotForm Newbie

Reviewed on 22/08/2024

Overall, I like JotForm. I will continue to use JotForm. I will also refer the platform to people...

Overall, I like JotForm. I will continue to use JotForm. I will also refer the platform to people within my network. I think that its good. Its 10 times better than the other form platform that we have been using.

Pros

I like that it was user-friendly. The platform is easy to use and makes it easy for us to quickly design and publish forms.

Cons

Its a bit of a challenge understanding how to setup the payment structure, and discounts.

Response from Jotform

Hi Allison,
Thanks for the wonderful review. We are delighted to know that you find our platform easy to use and that you are able to quickly design your forms. 
Regarding the payment integration, we understand that it may be a bit challenging at first to set it up, but rest assured, we are here to help. If you have any questions with the setup, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

Billie
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Simple to use platform, with great feedback

Reviewed on 26/08/2024

The platform is easy to use and provides valuable feedback, however is on the expensive side

The platform is easy to use and provides valuable feedback, however is on the expensive side

Pros

How easy it is to set up and start getting back valuable feedback

Cons

It is expensive in comparison to other softwares

Response from Jotform

Hi Billie,
Thanks for the positive review. We’re pleased to hear that you find it easy to set up forms and view data using our platform.

Regarding our pricing, we believe it is competitive with other options on the market. Additionally, we offer a range of features at the same or less price, including various payment integrations, 256-bit SSL encryption, PCI certification, GDPR compliance, and more. 

If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

Mark
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Jotform simplifies everything

Reviewed on 05/06/2024

Customer support is generally very good. It sometimes depends on the person answering, and I...

Customer support is generally very good. It sometimes depends on the person answering, and I sometimes get different answers from different people. But, they get back to me quickly and with good information. It's a complex program, does what I need, and help is available when things go wrong.

Pros

I run a scholarship program using JotForm. We have a long application that is simple for students to complete. I share the results with 60 scholarship providers. Each one receives a different set of applications. All of this is simple to do.

Cons

When creating reports, fields appear in the order they were created, not the order they are listed on the application. This means it takes more time to find the fields I want to include.

Alternatives Considered

Google Forms

Reasons for Choosing Jotform

It was not Adobe Sign, but rather Adobe forms, not listed as an option. Adobe discontinued the product.

Switched From

Adobe Acrobat

Reasons for Switching to Jotform

Jotforms has a much more powerful reporting system.

Response from Jotform

Hi Mark,
Thanks for your feedback. We're glad to hear that our platform helps streamline your application process and that sharing results is simple and straightforward.
Can you explain a bit more about the issue you have encountered with creating reports? You can reach out to us through our Support Contact Form at https://www.jotform.com/contact/. As soon as we get a better idea of what's happening, we'll be able to help you more with this.

Fred
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Worth every penny!

Reviewed on 05/09/2024

Ive had a great time with JotForm. I have over 50 forms in place for internal and external users. I...

Ive had a great time with JotForm. I have over 50 forms in place for internal and external users. I can launch a form in minutes and embed it into my WordPress site easily. It's worth every penny.

Pros

Jotform is an economical and powerful tool. It lets you create forms and collect signatures very easily with no programming required. If you need more power, it integrates with lots of other apps like google, Zoom, WordPress, and DropBox.

Cons

If you do any type of complex logic forms, it can get a little tedious, but once it is working, it just works great!

Response from Jotform

Hi Fred,
Thanks for the excellent review. We’re thrilled to hear that you find our platform both economical and powerful, as you are able to use our integrations such as Google Sheet, Zoom, WordPress, and Dropbox. 
If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

Karleen
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A great experience with Jotform!

Reviewed on 26/08/2024

Overall, this is a great software. You can do so much with just a "free" subscription. They also...

Overall, this is a great software. You can do so much with just a "free" subscription. They also offer online tutorials and webinars that are also free of charge. Their customer service is also efficient. A++ service.

Pros

I love the ability to be creative and having lots of flexibility to design forms and templates. There are so many options available even with a "free" subscription. I created a form in Jotform so my employees could sign up for a meeting date/location. When they select the meeting date/time from the drop-down box and click SUBMIT, a confirmation email is automatically sent to them confirming what they had selected. We no longer have employees forgetting what session they signed up for. This is a great function!

Cons

I cannot think of any "cons". The platform is very user-friendly and easy to use, even if you are a new user/novice.

Response from Jotform

Hi Karleen,
Thanks for sharing your nice review. We're happy to hear that you're enjoying the flexibility and features Jotform offers, even with the Starter (free) plan. We appreciate your positive words.
If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

Jon
Overall rating
  • Industry: Higher Education
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Jotform makes form making easy!

Reviewed on 23/09/2024

I've been using Jotform for over 10 years and I continue to find new ways to put it to work to make...

I've been using Jotform for over 10 years and I continue to find new ways to put it to work to make me more efficient.

Pros

Jotform is one of the most user friendly form creators available. You can find every tool you need to collect information on your form. The drag and drop format makes it easy to design a form. You can also find hundreds of form templates to choose from in case you don't want to design a new form.
Another great feature is the ability to integrate with other platforms such as Google Drive and Google Docs. This makes it easy to share information with others.

Cons

I really can't say much negative about Jotform. The only feature that I can think of that would be helpful is the ability to multiple users at a lower price point.

Response from Jotform

Hi Jon,
Thanks for your positive review. We're thrilled to hear that you find our platform user-friendly and appreciate the ease of our drag-and-drop feature. It's great to know that our form templates and integrations with platforms like Google Drive makes your workflow smoother.
If you have any questions or suggestions, let us know from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Verified Reviewer
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Jotform's DIY Apps are amazing

Reviewed on 12/09/2024

Jotform is a multifaceted hub for things form-related—and then some. My business considered them...

Jotform is a multifaceted hub for things form-related—and then some. My business considered them for an electronic waiver system, and I ended up using something I didn't even know I needed: their build-your-own app feature, for an employee training materials app.

Pros

A huge range of functionality. Even at the free (!) level, you can build your own app with a password to access it.

Cons

There wasn't much to dislike that I found. However, the coding is seemingly different for apps across different OS's; on Apple devices, it is difficult to save and access the app. There are workarounds (i.e. using Safari instead of Chrome to save the app as a shortcut to the home screen). On Android, it worked great!

Response from Jotform

Hi,
Thanks for the awesome review! We're happy to hear that you're loving Jotform Apps and finding the range of functionality helpful—even on the free plan.
We appreciate your feedback on the Apple vs. Android experience. I'd like to clarify that accessing and saving the app on Apple devices using Safari browser is really easy. It's pretty much the same on Chrome, but a lot easier. To do that, click on the Share menu at the bottom then select "Add to Home Screen", just exactly what the popup instruction suggests. Here's a screencast that will help: https://link.jotform.com/Bia22SESgM.
Thanks again for sharing your thoughts, and feel free to reach out through our Contact Us page at https://www.jotform.com/contact/ if you ever need anything. We'll be happy to help.

Diego
Diego
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great way to connect with your team and customers

Reviewed on 09/09/2024

Pros

It's a great tool to create forms and share them with your team or targeted audience. Love that it's mobile-friendly and has many templates to customize.

Cons

Advanced features could be more user-friendly, as they take time to learn and can be hard to understand initially. Additionally, there can occasionally be issues with forms loading properly.

Response from Jotform

Hi Diego,
Thanks for using Jotform. We're happy to hear you love the mobile-friendly features and customizable form templates we provide. Happy to know it's working great for sharing forms with your team and audience.
Reach out to us if you encounter any issues with your forms through our Contact Us page at https://www.jotform.com/contact/. We're here to help.

Rafailia-Eirini
Rafailia-Eirini
Overall rating
  • Industry: Real Estate
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Good tool

Reviewed on 01/08/2024

Pros

Easy to create forms
Lots of options to add

Cons

When integrated with another product, there might be delays until the end user receives it

Response from Jotform

Hi Rafailia,
Thanks for your positive review. We're glad you find our platform easy to use and that you appreciate the variety of features available.
Feel free to reach out to us if you have experienced delays with integrations or any issues through our Contact Us page at https://www.jotform.com/contact/. We'll investigate what's happening and help you get it resolved.

Natasha
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love JotForm

Reviewed on 18/07/2021

It's been great. It streamlines so much of my business. It's become a vital part of my processes...

It's been great. It streamlines so much of my business. It's become a vital part of my processes and workflows.

Pros

I like the ease of use and the conditional formatting. I love the API features and the fact it interconnects with the other products that make my business work.

Cons

That I can't have an additional user (one other one) unless I get five other users. I don't love the fact that the data isn't stored in Australia or that I don't have the option of doing that. I hate the fact they upsell HIPAA Compliance to health practitioners outside of the US as HIPAA isn't designed for anyone outside of the US.

Alternatives Considered

Google Forms

Reasons for Switching to Jotform

The conditional formatting and the ability to design my landing pages.

Response from Jotform

Thanks for your review. Glad to know JotForm helped you in your business.
Just FYI, we have an Enterprise solution where you can have a sub-account feature as well as choose your server location e.g. in Australia so your data never leaves your country. HIPAA is also optional in Enterprise. Please check this out https://www.jotform.com/enterprise.
For the standard version, since HIPAA is all about safeguarding PHI, all users from different parts of the globe specifically those who also operate in the US can choose to enable HIPAA if they are subscribed to the Silver or Gold plan.
If you have more questions, let us know at https://www.jotform.com/contact/ so we can help.

Whit
Overall rating
  • Industry: Higher Education
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A great form builder

Reviewed on 03/01/2022

We use Jotforms across the college for submissions from partnering departments for design and web...

We use Jotforms across the college for submissions from partnering departments for design and web update requests. This allows us to keep all the information in one place rather than rely on emails. Plus, we have a historical record of all the requests in a given year.

Pros

Jotforms is a simple way to create forms to obtain information and has powerful features for advanced form building. The form builder is drag and drop and provides plenty of options for customization. There is a free version with plenty of features and a cost-effective paid subscription that unlocks plenty of helpful features.

Cons

The UX on the submission side is not great. When navigating to the forms to review submissions, I oftentimes have to think twice about where to find them.

Alternatives Considered

Google Forms and Formstack Forms

Reasons for Choosing Jotform

Jotforms has more features and has more flexibility in the way that the forms can be customized.

Switched From

Google Forms

Reasons for Switching to Jotform

We like the look of Jotforms and the overall user experience better than the other software that we reviewed. The pricing structure works better with our budget and they offer a 50% Education discount.

Response from Jotform

Thank you so much for your awesome review Whit. We greatly appreciate it.
We believe that viewing the form submissions is easy. On the My Forms page, you only have to select a form then click the Submissions button on the top menu or click Inbox within the form menu to view the forms submissions data. You can also click the number badge just above the form icon to view the submissions data without leaving the page. Example: https://link.jotform.com/SQahsLiiD0
If you have a better idea, please share it with us at https://www.jotform.com/contact/ so we can open a feature request.
Thank you so much!

Deniz
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Jotform is the best (if you don't mind the price)

Reviewed on 03/06/2022

Pros

Jotform is realy the best tool about survey and appointment purposes. They have tons of automations features and it has easy of use charachter. Also customer support is very fast and kindly.

Cons

Prices! To be honest jotform is very expensive. Thats why althought it was my favorite tool, ı dont use it because of price. Especially country like Turkey which is inflation rate is more than %150, this price is not normal. I think they should define different price point for different country. Or should serve some discount coupon.

Alternatives Considered

YouCanBook.me

Reasons for Choosing Jotform

There is just one reason; Price. You can make free survey via Zoho and you dont have any limit. That s amazing. Also Bookafy can serve many features with free version. I started to use these tools free version and after a while convert my freemium plan to paid plan. Also ı have thousands of students which have to use that kind of tools, and ı suggest these tools to all of them. Because their free versions are very powerfull.

Switched From

Zoho Forms and Bookafy

Reasons for Switching to Jotform

Easy of use. Customer service and Automations features.

Response from Jotform

Hello Deniz, Thank you so much for your positive feedback! We're thrilled to hear you enjoyed our integrations. 

We do have localized pricing if you live in Turkey.

We do believe that our pricing is justified with the features and security added to the form.
We are committed to providing quality products and services to you. 

Please use our contact form at https://www.jotform.com/contact/ if you have questions.

Verified Reviewer
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Best Premium Form Builder Plugin

Reviewed on 06/01/2023

Easy to use and set up with a premium design that is auto-optimized to suit different screen sizes....

Easy to use and set up with a premium design that is auto-optimized to suit different screen sizes. before I learned about jotform, I attached calendly link on my website and end up with a lot of unwanted or nonqualified prospects booking a call with me but didnt show up. With jotform, I can set clients' expectations of my service fee range via the form questions and answer and only allow those who complete the submission to book a session with me. It's not just a form tool but also perfect for prospect filtering as only serious prospects will fill out all those questions and get to my calendly link to book an appointment.

Pros

I like the premium, animated, and classy form interface compared to a normal google form. It makes my website look so much more professional. I also love that it can perform validation for the input and comes with automation and mobile apps to make life easier. I love that the form is auto-optimized according to the different screen sizes of our devices.

Cons

nothing it's really good for its feature already. I couldn't ask for more.

Response from Jotform

Hello Funnel Whiz Studio, We're so happy to know you had a great experience using our platform. Thank you for the detailed review.
If you have questions or suggestions, please contact us through our support contact form at https://www.jotform.com/contact/. We'll be happy to help.

Ismael
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Surveys for the short-stay rentals

Reviewed on 24/05/2023

Very good! It has allowed us to facilitate processes such as the receipt of payments, inspections...

Very good! It has allowed us to facilitate processes such as the receipt of payments, inspections in apartments with real-time alerts and carry out mini projects, helping especially in the collection of information in a quick and easy way.

Pros

The options it gives when it comes to creating forms for different areas. Mainly through the functionalities and the bifurcation of questions. It is also very easy to collect the data obtained through the questionnaire mainly due to the automatically created spreadsheet and the filters that it has.Also the creation of alerts via email based on key answers seems to me a great success and very important, especially for the detection of problems.

Cons

The creation of forms seems to me a little bit too square and too predetermined. There is little room for customization, especially at the design level.

Alternatives Considered

Typeform

Reasons for Choosing Jotform

Especially for the simplicity and for the email notification function based on key answers.

Switched From

Google Sheets

Reasons for Switching to Jotform

For the price and easy to use.

Response from Jotform

Hello Ismael, Thank you for the detailed review of our platform and features. If you have questions or suggestions, please contact us through our support contact form at https://www.jotform.com/contact/. We'll be happy to help.

Ally
Overall rating
  • Industry: Events Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Lifesaver and Easy

Reviewed on 18/05/2024

Cannot live without it! I literally use everyday!

Cannot live without it! I literally use everyday!

Pros

I like the functionality and ease in customization.

Cons

If I forget to connect to Google Drive, when I do, I wish we could sync all data not just from when it was connected and going forward (I know there is the option to sync all data when connecting Google Sheets).

Alternatives Considered

Typeform

Reasons for Choosing Jotform

I just liked the functionality better in JotForm. At the time with typeform it was setting up each field as a separate question was annoying to me.

Switched From

Typeform

Reasons for Switching to Jotform

Ease of setting up and customizing. I love the ease and ability to choose what is connected to the Google Sheet and Google Drive and all the capability it has for integration and customization.

Response from Jotform

Hi Ally,
Thanks for your excellent rating. We are happy to know that our platform fits your needs, and it was easy for you to use. We have escalated your request to our Developers at this ticket: https://www.jotform.com/answers/15125711 on syncing previous data to Google Drive. When or if it's implemented depends on their workload, how viable it is, and how many other users request it. If there are any updates, we’ll circle back to the thread and let you know. As a workaround for now, you can download all your submissions data and files from your Tables and upload them manually to your Google Drive. Here are links to the guides on how to download the submissions data and files:
1. Download Submissions: https://www.jotform.com/help/73-download-form-submissions-to-excel/
2. Download Submission Files: https://www.jotform.com/help/356-download-files/
If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.

Verified Reviewer
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product For a Small Company

Reviewed on 06/02/2023

Our experience with Jot Form has been amazing and has changed the way that we are able to operate...

Our experience with Jot Form has been amazing and has changed the way that we are able to operate as a company. We no longer need to rely on pen and paper to help manage our team out in the field. With the help of the forms, we are able to accurately track times and gather information from our caregivers as well as our clients.

Pros

We really like to use the forms to keep track of our caregivers times. We mostly don't use paper timesheets anymore, and we now have a hard paper trail not subject to the potential loss of any physical sheets of paper.

Cons

Occasionally can't download PDF submissions. We depend on these to keep good records of our team mates times on particular shifts.

Alternatives Considered

Docusign

Reasons for Choosing Jotform

Just looking for a better option that was intuitive and easy to use.

Switched From

Adobe Acrobat

Reasons for Switching to Jotform

The price is more set in stone and the overall usability is just much simpler on Jotform.

Response from Jotform

Thanks for sharing your positive review of our product. We are glad that you are able to utilize our platform for your transition to paperless. If you have encountered any issues, please contact us through our support contact form at https://www.jotform.com/contact/. We'll be happy to help.

Lisa
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great for our organization

Reviewed on 25/01/2023

Pros

Great for registration forms; lots of customizability, and once you figure out the calculation widget, it's easily reproducible for future forms. I also like the flexibility of knowing we can pay for a year, or we can downgrade and upgrade our plan on a monthly basis based on our usage. I also love that you pay a flat fee; they don't charge a percentage based on registrations or transactions, which helps for budgeting purposes.

Cons

It has glitched unexpectedly in the past, where users cannot submit forms and get error messages (in error). I've also had issues with the autosave function, where the builder will randomly freeze and when I reload, it pulls up an old version. Using Chrome instead of Safari helped with this. The customer service could also be improved - it's frustrating that you can't call and talk to someone (but on the plus side, you can google just about any issue and find several suggestions from Jotform staff).

Response from Jotform

Hello Lisa,
Thank you for the positive review! We are glad to hear that our platform has been beneficial for your organization and that you appreciate the flexibility of our pricing options.
If you are still experiencing issues with your forms, let us know through our support contact form at https://www.jotform.com/contact/. Our team will be more than happy to assist you.

Christopher
Christopher
Overall rating
  • Industry: Food & Beverages
  • Company size: 501–1,000 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Most Powerful Form Builder Online, Anywhere.

Reviewed on 20/09/2019

Fantastic. From the limitless possibilities with the form builder to the knowledgeable Q&A support...

Fantastic. From the limitless possibilities with the form builder to the knowledgeable Q&A support staff, JotForm definitely has a winning solution. I would recommend this for small and large businesses, from technical to food service, from cars to dress alterations, from vacation rentals to feedback portals. The people at JotForm listen to feedback and feature requests, I myself was able to have a widget updated after I found a bug that had previously gone unnoticed. You won't find a better combination of power, flexibility, compatibility, user-friendliness, and helpful support in such a refined package.

Pros

In short, everything. For starters, the ability to sign up for free and begin immediately creating forms that work within minutes is unmatched. I am impressed by the extensive amount of widgets that can be utilized for custom data entry, from QR code scanners to file uploaders to widgets that can perform custom calculations. The logic editor for controlling if and where questions, textboxes, widgets, etc. appear is very powerful and allows for virtually limitless form possibilities.

I've used these to in conjunction with QR scanners to load pre-populated forms that allow technicians at my workplace to upload photos of machine issues, describe repair procedures, and even add parts used for repairs. Seperately I've also worked on forms used to report inventory / ERP data discrepancies that can be mailed to specific recipient groups based on which part of the ERP system is in question.

I could ramble on about the endless customization with the design editor, the ability to do advanced back-end coding including the addition of dedicated HTML, PHP, and other code languages, the ability to integrate forms with everything from Google Drive to Airtable to PayPal, secondary integrations with Microsoft Flow, you name it. And the amazing thing to me is, the forms look stunning on desktops, tablets and mobile devices. And if you don't like how a particular widget looks, crack open the CSS on the back end and you can build pretty much anything.

Cons

The power and capabilities of the system can be a bit overwhelming to a new user. There isn't an easy tutorial to get you going right off the bat, so you're left searching at times for how best to accomplish a particular goal with your form. That said, the Q&A portion of the website is very helpful, and the ability to ask questions and get fast feedback more than offsets any initial disorientation.

The only other con is the weak integration with Microsoft products and web-based services. I'm not sure what the issue there is, but it has been a hiccup during my integrations and projects. There are work-arounds for this, but those are weak as well. That said, JotForm is always developing new plug-and-play integrations, which means this is something that could be seen in the future. And they listen to their users' feedback.

Response from Jotform

Hi Christopher,
Thanks for your wonderful review and for sharing your awesome experience. We understand that our platform can be overwhelming initially, but as soon as you get through it, you'll find everything easy to use. We also have a lot of helpful guides that can help in our User Guide section: jotform.com/help/. Regarding Microsoft apps, you can easily connect with Microsoft apps using Microsoft Power Automate, as Jotform is available there.
If you have any questions, let us know through our Contact Us page at jotform.com/contact/. We'll be happy to help.

Update:
Good News! Jotform has just released integration with Microsoft Teams. You can now send new submissions to Microsoft Teams automatically. Check out this link for more information: https://www.jotform.com/integrations/microsoft-teams.

Eoin
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very Good and Constantly Improving Online Form "System"

Reviewed on 27/07/2020

We are using Jotform for completing our onboarding "paperwork" with our new clients. The conditional...

We are using Jotform for completing our onboarding "paperwork" with our new clients. The conditional formatting option is very helpful in reducing unnecessary questions for different types of clients.

Pros

Jotform started out as a simple webform application and has grown tremendously since I started using it in 2015. The ability to easily create basic forms with templates is fantastic. The incredible number of form field options and widgets makes creating complex forms with great conditional formatting options. HIPAA compliance and form Encryption make collecting sensitive information very secure. Customer service is quick to respond and people trying to use JotForm to create forms for Phishing are identified and locked out until they prove they are legitimate (it happened to me when trying to create an online W-9 for our clients.

Cons

JotForm just released JotForm Reports which may solve my primary "complaint". While you can create awesome notification emails which shows the data collected, You are not able to specify in the notifications to exclude fields with no response. This was important for us and required we use a different vendor since we could not create a workaround.

Alternatives Considered

Gravity Forms

Response from Jotform

Thanks for your excellent review. We are glad that your complaint has been resolved. By default, empty fields are not shown on sent email notifications. There's a setting in the email notification where you can enable/disable this feature. Guide: https://www.jotform.com/help/256-How-to-Hide-Empty-Fields-on-Email-Alerts
If you have any other questions, feel free to contact us in our Support System through this contact form https://www.jotform.com/contact/.
Best Regards!

Patty
Patty
Overall rating
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

JotForm is the best way to gather information from anyone, for anything.

Reviewed on 09/11/2017

JotForm makes our team much more efficient. We're able to streamline processes that would normally...

JotForm makes our team much more efficient. We're able to streamline processes that would normally take our team a lot of time to complete. For example, rather than posting a job application and combing through all the CV's that show up in our inbox, we're able to use JotForm to host the applications and easily view the submissions in one grid. We can also designate which team members should receive certain applications, so that everyone is notified in real time and there's no need to go through and forward messages. It's been so helpful to us, and I can't recommend it enough for automating processes.

Pros

I love how customizable JotForm is. You can get it to do anything you want, with as many custom conditions as you want. We use this for both external-facing forms like job applications, and internal forms like incident reports and expense reports. I love that you can not only receive an email for every completed form, but also easily download a PDF of each one or download a spreadsheet summary of all responses to date. Or better yet, you can have JotForm deposit all of that straight to Google Drive for you. The form features are very robust, and I'm constantly taking advantage of new ones. For example, we have a very long form that users can choose to save before they submit it. I've set it up so that they get an email reminding them to go back and complete the form later. I also use the e-signature feature, the "upload file" feature, and I'm constantly setting up show/hide features. As in, if someone answers "Yes" to question 5, hide questions 6-9. JotForm has added a cool new feature to make their email notifications dynamic, so that only questions that are answered are included in the auto response. It's wonderful!

Cons

I wish JotForm did a better job with compiling survey data. The feature to graph your results is buggy and looks strange. I was able to easily download my survey responses and create my own graphs in Excel, but I don't think JotForm would be my software of choice for another large survey (we've only done one so far). I also wish JotForm offered the option to have a default email formatting style. As it is now, I have to go in manually to each email template on each form and add our logo and other formatting.

Kavindu Githsara
Kavindu Githsara
Overall rating
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Powerful Online Form Automation System

Reviewed on 19/10/2022

As of Today, We are using JotForm over 4+ years continuously. We did not face any kind of system...

As of Today, We are using JotForm over 4+ years continuously. We did not face any kind of system issues or troubles so far. We use it daily to collect our customers data and responses via 25 Jot Forms. Currently we are using Google Sheet and Google Drive integration which is really helpful for us to archive our daily targets. Their massive Template collection, Integrations and Widgets were very supportive to our business everyday. Finally i should say, as a system admin, JotForm is a Very Powerful Form Builder that can archive anyone's business requirements with a grate value by using only few simple clicks.

Pros

First of all, The user interface is brilliant. Very easy to understand. Easy Drag and Drop form builder saves lots of time in our corporate life. JotForm design process is very straight forward and gives ability to customize out forms according to our requirements. It allows our team to collaborate simultaneously which is a grate feature that i did not see from other competitors before. Another Plus point is that JotForm has lots or integration options with 3rd party systems like Paypal, Stripe, Skrill & etc. They provide few different pricing plans with a very attractive Free Plan which includes 5 Free Forms. Of course JotForm has a reasonable price when compare to its competitors. It has a grate library with over 10,000 Templates. E Signature is a another grate feature to mention.

Cons

Sometimes, Its confusing to find the right template for us. But eventually we do. I would appreciate if they can improve their customer service center. sometime it is harder to get a help instantly form their side. Better if they can implement more Tutorials and Guides us to follow.

Alternatives Considered

Zoho Forms, Microsoft Forms and SurveyMonkey

Response from Jotform

Hello Kavindu, Thank you so much for taking the time to share your experience using our platform. You can check this link, https://www.jotform.com/help/, to view our quick guide. Rest assured, we're always working to add new services and features to Jotform. If you have any questions or suggestions, please contact us via the support contact form at https://www.jotform.com/contact/. We'll be glad to assist.

Augustine
Augustine
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Jotform, a Professional Tool for Best Customer Experience

Reviewed on 15/02/2023

Pros

Jotform helps my organisation work like a professional body. With just a few staff, we are able to harmonise works from different department, each knowing what his or her tasks entails. It also gives us the ease of working from any where, and reporting work done, it also helps the HR department assess impute and efficiency of staff. Just don't know he angle to start from, but for best customer experience, use jotform.In essence, in builds the competence of staff, to enhance service delivery of customers

Cons

I cannot pinpoint any, but just for the sake of this review, I would say that the software does not support offline work as some of the features are online enabled.

Response from Jotform

Hello Augustine,
Thank you for taking the time to share your positive experience with Jotform! We're thrilled to hear that our platform has helped your organization. We appreciate your recommendation of Jotform for the best customer experience, and we're glad to have been a part of helping your organization achieve its goals. With regards to the offline feature, there are two ways to achieve that. For mobiles and tablets, you can use Jotform Mobile Forms app then use its offline feature. Here's a guide: https://www.jotform.com/help/589-how-can-i-use-jotform-mobile-forms-without-internet-access/. For desktop and laptop, you can export your form to fillable PDF form so you can fill it offline then only submit it when you are connected to the internet. Here's how to export your form into PDF: https://www.jotform.com/help/212-how-to-create-a-pdf-form/.
If you have any further feedback or questions, please don't hesitate to reach out to us through our support contact page at https://www.jotform.com/contact/. Thanks again for choosing Jotform!

Tim-Ron
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

"Streamline Your Data Collection Efforts with Jotform: A Comprehensive Review"

Reviewed on 03/03/2024

Pros

I really appreciate Jotform for its simplicity. I mean, the interface is so straightforward, and I can just drag and drop stuff to create my forms. It's seriously a time-saver compared to other form builders out there. Plus, the customization options are off the charts – I can make my forms look exactly how I want them to. And don't even get me started on the integrations – being able to hook up Jotform with my other tools is a game-changer. Oh, and their customer support rocks. Anytime I've had a question or run into an issue, they've been super quick to help out. Long story short, Jotform has made my data collection game strong.

Cons

One thing I found a bit frustrating about Jotform is that in the free plan, there are limits on the number of form submissions and storage space. It can be a bit of a bummer if you have a lot of responses or need to store a bunch of files. And every now and then, I've run into some glitches or bugs while using the platform, which can be a tad annoying. Plus, there's a bit of a learning curve with some of the more advanced features, so it took me a little while to get the hang of things. Oh, and the pricing can be a bit confusing at times – I wish it was a bit more straightforward. But hey, no software is perfect, right? Overall, despite these minor drawbacks, Jotform is still a solid choice for creating forms and collecting data.

Response from Jotform

Hi Tim-Ron,
Your enthusiasm for our platform truly brightens our day. We're happy to hear that our platform's simplicity, intuitive interface, and drag-and-drop functionality have been such game-changers for you. With regard to your concern, we believe the current limit on the Starter (Free) plan is enough for basic usage. You can also delete submissions with file attachments to clear your upload space limit. Check out this article to understand more about the plans, their limits and usage: https://www.jotform.com/help/408-understanding-your-account-usage-and-limits/.
If you come across issues, feel free to let us know from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Bridgette
Overall rating
  • Industry: Museums & Institutions
  • Company size: 51–200 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Efficient Form Building and Data Collection

Reviewed on 14/07/2024

My overall experience with Jotform has been exceptionally positive and transformative for our...

My overall experience with Jotform has been exceptionally positive and transformative for our organization's data collection and management processes. From the moment we started using Jotform, it became evident that the platform's strengths lie in its intuitive form builder, extensive customization options, and seamless integration capabilities.

Pros

Jotform has been an invaluable tool for streamlining our form-building process. The customization capabilities are robust, from themes and layouts to advanced settings like conditional logic, ensuring our forms are both visually appealing and functionally efficient.

Cons

While Jotform offers extensive features and flexibility, there are a few areas where improvements could enhance the user experience further. Occasionally, navigating through advanced settings and configurations can be overwhelming, especially for new users. More guided tutorials or tooltips could help mitigate this learning curve. For instance, when setting up complex forms with advanced features like conditional logic, it took some time to understand all the available options.

Response from Jotform

Hi Bridgette,
Thanks for your amazing review. We're happy to hear that our platform has been invaluable in streamlining your form-building process. Our goal is to provide robust customization capabilities to ensure your forms are both visually appealing and functionally efficient. We're glad to know that features like themes and conditional logic have been beneficial to you.
We understand that navigating through advanced settings can be challenging for new users. To help with this, we have an extensive User Guide section filled with many guides, most of which include video tutorials. You can find them here: https://www.jotform.com/help/. Additionally, you can search for answers in our Support Forum at https://www.jotform.com/answers/ or ask questions at any time from our Contact Us page at https://www.jotform.com/contact/. Our Support Team will be happy to help.