MyTime Reviews

MyTime

4.6 (121)
Appointment scheduling, POS & customer engagement platform

Overall rating

4.6 /5
(121)
Value for Money
4.4/5
Features
4.3/5
Ease of Use
4.5/5
Customer Support
4.6/5

93%
recommended this app
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121 Reviews

Erin
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Usually amazing!

Reviewed on 15/09/2016

Customer support is really the only pause here...it used to be above expectations and now follow up...

Customer support is really the only pause here...it used to be above expectations and now follow up is needed for recognition of issues and multiple calls or emails to find solutions.

Pros

The continuity of image it creates for my business!

Cons

Every improvement or addition seems to come with bugs.

Jeff
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Meets Our Needs But Pricey

Reviewed on 10/10/2020

Overall mostly happy we made the switch, but wish it wasn't so expensive and wish some bugs would...

Overall mostly happy we made the switch, but wish it wasn't so expensive and wish some bugs would be addressed.

Pros

It's pretty intuitive, relatively easy to setup, and does the job. I really like the two-way texting features.

Cons

I think it is expensive compared to other options and the pricing structure feels very nickel and dime. I think there are certain options that could be included in the base price without charging more. For example, to use online payment collection requires use of the full point-of-sale, which is unnecessary for my business. Also, the basic reminder emails & texts should be editable without having to subscribe to the full marketing suite.

It's a bit buggy in various workflows, like toggling between locations, the calendar does not refresh correctly.

I also wish there was more customization available to display various fields during the appointment creation process, rather than having to dive into the Client or the Pet record.

Alternatives Considered

Gingr and DaySmart Pet

Reasons for Choosing MyTime

Appointment Plus provided very poor customer service and doesn't have some of the features like two-way messaging.

Switched From

DaySmart Appointments

Reasons for Switching to MyTime

Gingr seemed more geared towards dog boarding facilities and didn't really align with what we needed. 123Pet doesn't offer the flexibility with settings.
Theresa
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Disappointing product, unprofessional team, borderline scam

Reviewed on 20/07/2023

Pros

It is a POS system, that we were required by our franchisor to use.

Cons

Team is completely unprofessional. The onboarding "specialist" was incompetent, and had difficulty scheduling our first meeting properly. Functionality is so limited. The system would have many errors and was extremely glitchy. Customer service is awful. When trying to troubleshoot, they would book "fake" appointments in the live system, which blocked off my stylists' availability and cost them customers. They continued to charge me, even after I cancelled service. Leadership does not seem to care to improve service. Seems like a borderline scam. I would have switched from them, except the franchisor required us to use them.

Pamela
Overall rating
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Best tip I got from a hairdresser was not about hair

Reviewed on 19/09/2016

I am not a geek but this was easy enough for me to use and teach my staff to use. I learned about...

I am not a geek but this was easy enough for me to use and teach my staff to use. I learned about this software program from the hairdresser in the shop next door.

Pros

I need to be in front of clients and not playing phone tag to set appointments. Many of my clients jumped onboard right away to set their own appointments. Others are coming along once they get over the initial scare.

Cons

I need to allow clients to pick if I am working with them in person or by phone or screen share. At this time, they can only write that in the comments section if they know or remember to do that.

Jessica
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

It's the best booking software for small businesses!

Reviewed on 10/05/2017

Pros

I love that my hair clients can book online and it frees me up from having to do it all. I love how the schedule keeps me organized. The online booking connected to my Facebook page was the main reason I chose MY time. These days, you don't really need a website, if you have a Facebook page. Also, I love how the Mytime calendar syncs with my iPhone calendar.

Cons

The only thing I would like to see is a CAPTCHA when someone books, to make sure it's a real person. Other than that, nothing at all.

Calina
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

We've had a great experience using MyTime for Salon scheduling.

Reviewed on 01/08/2018

It has helped make running my business easier.

It has helped make running my business easier.

Pros

I like that it integrates with our website and google and automatically sends out requests for reviews, appointment reminders and follow ups.

Cons

They are missing some key reports for running a business. There is no way to track client referrals even though there is a report for it.

Jamie
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

MYTIME has helped me grow my business exponentially in a very short time!

Reviewed on 07/12/2017

Pros

I love that MYTIME offers online booking that is extremely easy for my customers to use! My customers love being able to book online whenever and wherever they want! My groomers love that MYTIME is like having a very smart receptionist on staff at all times! MYTIME is always adding new features which is awesome

Christian
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

One of the best investments I have made. I love this service and especially the customer...

Reviewed on 08/08/2016

I switched to Mytime from another service I've used. Mytime has been great implementing some of the...

I switched to Mytime from another service I've used. Mytime has been great implementing some of the changes and improvements I recommended to help my business. Great product and exceptional customer service.

Pros

Not having to deal with a separate merchant account. My cancellations have also have gone down since people have to leave their credit card information.

LISA
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Lovin MyTime!

Reviewed on 16/09/2016

My experience has been so awesome that I switched to MyTime from another software after 5 years of...

My experience has been so awesome that I switched to MyTime from another software after 5 years of service and their failure to keep with changing technology.

Pros

The personal service from customer care to my clients when I am not available.

Cons

I hate paying for it but is it so worth the money and one stop everything in software and marketing for my business.

Kristen
Overall rating
  • Industry: Health, Wellness & Fitness
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

MyTime is part of my team

Reviewed on 17/11/2015

I will to add to this later! MyTime keeps us so busy between connecting with our current clients...

I will to add to this later! MyTime keeps us so busy between connecting with our current clients and marketing to our new local customers, im too busy shopping for my seccond location opening in next year!

Pros

Always available for genuine help.

Cons

because of the new technology they are marketing for the US, there has been a few changes in they processing that make it a bit more time consuming to track some things, but again, every time i need help, i just give them a call.

Response from MyTime

Thank you, Kristen!

erika
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

GREAT APP

Reviewed on 10/07/2021

ITS GREAT LOVE IT

ITS GREAT LOVE IT

Pros

I LIKE HOW EASY AND CONVIENENT IT IS TO USE

Cons

I DONT LIKE ON MY END THE ENGINE SELECTION THAT I HAVE TO PUT IN TO PUT IN A VEHICLE

Kerrie
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My helping hand

Reviewed on 21/07/2016

With my type of Mobil business I need a few more functions to make it perfect for me. It has helped...

With my type of Mobil business I need a few more functions to make it perfect for me. It has helped me with having employees and scheduling. My time does try to help and fix what they can. They are changing and updating all the time. I feel soon they will have the options that I need.

Pros

Having the schedule on my phone. Texting my clients reminders of there appointments. Credit cards saved so that I can easily charge for noshows

Cons

the online scheduler doesn't work for my type of business

Jasmin
Overall rating
  • Industry: Veterinary
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Frustrating Booking System

Reviewed on 30/06/2022

Overall it's not a very efficient Booking System when there's other things out there that have far...

Overall it's not a very efficient Booking System when there's other things out there that have far more useful features. In a small scale Salon this should be fine, but anything over 20 dogs a Day for Capacity this is just outdated.

Pros

Automated Alerts for Customers for their future Appointment the next Day. Can disable online booking for Customers

Cons

Very outdated technology, has no alert icons, has no indication if you have multiple pets from the same owner expected, same issue occurs at checkout with multiple pets. Long wait times for Customers to Book while you're following up with any manually inputted Staff notes on Pet Profiles at the bottom of the profile. Issues with Retail POS items and trying to process a return

Peter
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Big fan of this software.

Reviewed on 02/11/2021

Pros

I did a lot of research into different CRMs for my business. MyTime was by far the best.

Cons

Sometimes the mobile version does not update.

Richelle
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Makes for a fluid and efficient day

Reviewed on 16/10/2017

Pros

I like being able to book appointments of my clients on the spot myself when they reach out. Also like being able to book people on the spot when Im out and about.

Cons

The only issue I've experienced with Mytime has been when the system has gone down. When its been booted back up there's been errors to the book that weren't there before.

Sherwin
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great customer service. They did help my business grow!

Reviewed on 01/09/2017

I had been looking to do online bookings for a while. I couldn't ask for a better vendor than...

I had been looking to do online bookings for a while. I couldn't ask for a better vendor than MyTime. There are some minor customization that they are not able to fix, but other than that everything was great!

Pros

Easy integration, great customer service. They really go out of their way to help ensure that I understand and am utilizing the software. They also have a lot of preset options for lots of different industries.

Cons

As each industry is different, there are some minor tweaks on my checkout process that they are unable to customize. I had several customers book my services incorrectly and were charged incorrectly because of this. There are ways around most of these kinks, it is just a little less efficient.

Jerry
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Massage Health LLC My Time Review

Reviewed on 21/09/2016

Used Schedilicity prior to. This is a much easier product that is constantly improving. Customer s...

Used Schedilicity prior to. This is a much easier product that is constantly improving. Customer s Service has responded to minor issues quickly and with great sucess

Karla
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Company

Reviewed on 18/09/2016

This is a great company. I started with them when they first launched, and the progress has been...

This is a great company. I started with them when they first launched, and the progress has been amazing.

Pros

Easy to use.

Cons

A few glitches here and there.

John
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

I like it

Reviewed on 26/03/2018

Pros

Easy to use and after the upgrade it got even easier. Very easy to keep track of customers and times.

Cons

Sometimes it's hard to tell between am and pm times. You have to get set in a contract to use the product.

elizabeth
Overall rating
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

automated secretary

Reviewed on 15/09/2016

This has opened my appointment book up so I don't have to be the one to make the appointments. ...

This has opened my appointment book up so I don't have to be the one to make the appointments. Clients can book online and see exactly what is available. Usually avoids being double booked.

Pros

online booking for customers

Cons

double booked me fixed now

Chris
Overall rating
  • Industry: Retail
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Recommend MyTime for groomers

Reviewed on 25/08/2016

Pros

We started using mytime about a year ago and definitely recommend it. It's reliable and easy to reach them by phone anytime I need them. Their scheduling and marketing work well and my clients like it. Glad I went with them!

Clients are easily able to book online, which is great. And automatic appointment reminders and confirmations just happen - I don't need to do anything.

Cons

No complaints. Everything has worked well so far and they've been available for any issues on the phone quickly.

Ljupka
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Best Scheduling App

Reviewed on 03/09/2018

Pros

What I liked most is that not only you can schedule your appointments, but you also get reports on the appointments and revenue, which is very helpful. It is also easy to use.

Cons

The only downside is that there is only a daily preview of the calendar and you can't get a whole view of the entire day, but you need to scroll up and down the app.

Christopher
Overall rating
  • Industry: Farming
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

If you don't use this software, your using the wrong one.

Reviewed on 14/10/2018

Pros

Best point right away is the way you can schedule appointments online. That combined with their emails and text for getting more reviews as reminders to customers.. this software is a winner in all areas

Cons

It is hard sometimes to find something wrong with a software.. This is going to be one of those time.. I love this program.

Keith
Overall rating
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

VERY GOOD EXPERIENCE. USUAL FOR RECORDING TIME SPENT FIELD SERVICE ACTIVITIES.

Reviewed on 12/07/2018

IT HELPS ME TO MANAGE THE RECORDING OF MY FIELD SERVICE TIME.

IT HELPS ME TO MANAGE THE RECORDING OF MY FIELD SERVICE TIME.

Pros

TELEPHONE DATA MERGES WITH CONTACTS IN PHONE DATABASE. HENCE, YOU CAN MAKE A CALL IN THE APPLICATION. ALSO, I LIKE THE STATISTICS FEATURE OF THIS SOFTWARE.

Cons

THE NAME SORT FEATURE OF THIS SOFTWARE CANNOT MERGE WITH YOUR CONTACT LIST ON THE PHONE. IN SETTING UP A CONTACT, YOU HAVE TYPE DATA ALL OVER AGAIN.

Tracy
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Really enjoying the software for the most part

Reviewed on 01/01/2018

Pros

Very user friendly for myself, the business owner and for my staff. For the most part it's been working nicely for us and is making things much more streamlined

Cons

There are some minor functionality issues but they are open to feedback and suggestions to help improve the system.