Authorize.Net Reviews

Authorize integrated flawlessly with our CRM system. It was one of several options for donor management and processing that was compatable with our CRM. We researched each available system and Authorize was both suggested by a fellow non profit as well as seemed to meet our requirements.

Transaction charges seem to be the biggest issue that we have. There are industry averages for processing various cards, and Authorize is on par with other systems. It is unfortunate that Authorize does not offer a non-profit processing rate or possibly a flat rate that is well below what would be offered to a for profit organization.

- Very easy to use towards transactions, refunds and troubleshooting any and all patron issues within our site.
-Allows to run reports for settled transaction, dispute declined transactions and see where fraudulent purchased might occur.
- Has access to extended actions that allow us to void transactions, go into our accounts linked to the terminal and locate specific details we cannot always locate otherwise.

-Can be a bit slow with processing requests or locating specific transactions.
-Is temperamental with the variables (i.e. first, last name, zip code, etc.) when running reports. Have to be careful when entering data, must be exact or actions may not always be carried out clearly.
-Running reports will not show transactions within the last business day, setlled or unsettled.
-Processing refunds has a 90 day limit.

This is a widely used and accepted software. Lots of clients and their purchasing power makes their rates competitive.

User experience is terrible and disjointed. Impossible to look at your account holistically. Customer service was dreadful and not at all helpful. Outages were plentiful as were timeouts and errors.

We have been using Authorize.Net for years on our customer eCommerce sites. Setup is easy and payments are secure.

If a problem arises, our customers normally contact Authorize directly by phone. They won't usually respond to me directly since I am not the account holder. As the IT contact for our customers, it would be nice to more easily be able to contact Authorize without having to go through the customer for technical issues.

Authorize.net is extremely easy to use. I'll be honest - I probably don't use it to the full extent of the software. I generally do 3 things. 1. charge a credit card. 2. Look at our daily reports and 3. Use the transaction search. From time to time, I may look at unsettled transactions and change a setting but that is about it. You don't need to be tech savvy to understand the platform. It is easy, convenient and worry-free.

Honestly, nothing. I've been using it for over 11 years with ease.

Authorize.net is the standard in payment processing. For a complex and established ecommerce website, Authorize.net will offer the features needed and provides a trusted payment solution. Processing fees will be lower than competition like Stripe which larger volume businesses will benefit from.

The interface, lack of reporting, and complexity in setup is an issue for us in 2018 when options like Stripe can be setup and running in a few hours vs days with Authorize.net

Authorize.net is compatible with all of the different cashiering software that we use. It is reliable and I don't know of any outages or problems processing cards or transactions. It is easy to create an account and get started.

It can be difficult to understand how to setup and use their API if you are doing your own programing and their admin website is not that easy to use when changing settings on your account. They are often changing their API for increased security but that comes with the inconvenience of reprogramming your API interface.

Very user friendly on the charging of credit cards and checks. Reliable and quick to use. Daily use is excellent for these purposes

The reporting of void transactions or credit card chargebacks isn't easy.
Searching for a transaction is not easy. The reporting functions do not fully work for me.

Authorize.net is fairly simple to set up, customize, and connect with other software. Giving customers the option to pay invoices online saves me a ton of time.

Of course, there are fees to use any payment processor like this. I feel like the fees can be a little high, but it is what it is.

Processing credit card payments with Authorize.Net gives our customer's the piece of mind they need. Information is kept secure and ultimately protect us from fraudulent charges.

It's pricey, from set up, monthly as well as per transaction percentage.

I've used Authorize.net as a payment gateway at multiple organizations. It is fairly easy to use and intuitive when it comes to basic functions like payment processing, refunds, looking up transactions. They have a live chat customer support feature which is really handy.

The security features can be very confusing and the resources they have for explaining them are adequate but could be a little more clear. Sometimes the instructions on their FAQs dont seem to match what I actually see on my screen, so I've had to reach out to customer support for pretty basic stuff. Luckily their customer service is pretty good.

Our office can do everything with Authorize.net...track payments, set up recuuring billing, recharge community members. Our favorite feature is how we get an email everytime someone uses the credit card form on our website so we do not have to go into Authroize.net to pull up information.

Our office would benefit from the last 4 digits of the credit card in the email that is sent to us after someone makes a payment.

This software makes it so easy to process payments. It was very easy for us to build the bridge between our main software and authorize.net to process all payments through them. The website requires no training and doesn't have a million options of choices to pick from like some do- everything is very self explanatory! Their customer service is great and gets back to you quickly.

I don't have many complaints about Authorize.net except the reports. They are very confusing and it is hard to know which report you are supposed to be using and when. They don't provide a great description of each report.

Authorize.Net provides good, helpful API documentation. Its web-based virtual terminal is also easy to use.

I would give their support a grade of B. Fortunately, it is rarely needed. A few years back, there were some rough patches where the service was down or unreliable for brief periods. We have not had reliability problems for the last few years.

The easy to navigate menus are very intuitive and simple. You can easily find what you need quickly plus it has a QuickBooks download feature.

In the transaction statistics report there are no hyperlinks to expand the report data. This is a minor thing, you just need to go to the Reports, but it's a feature some other processors have.

We use authorize.net from our desktop pcs and in the field for our technicians. The administrator features are really good. Being able to make reports and authorize devices in a breeze. And for simple card entry it is pretty straightforward.

I wish there was a section that just was labeled "recent transactions" so you did not have to go through editing dates and menus. Also, it would be great to see emails of customers after your have sent the receipts.

This Gateway works extremely well - you can set up recurring charges. The CC expiration date can be automatically updated.

I'd like to be able to change the next charge date on a Recurring charge. Or I'd like the ability to only do charges on a weekday...so, if the 1st falls on Sat, I'd like the charge to happen on the 3rd.

Ease of use and the capabilities it has. Nice easy sign on, very ease and useful search options.

I feel like the only issue I have is sometimes trying to look up a transaction by the cardholders last name causes confusion. Especially if they use a Jr. or a Sr. Other than that, no problems.

Quick & easy Virtual Terminal for payment processing. Links up with virtually any website or API. Simple transaction search & detailed customizable reporting.

Must pull monthly statements from a separate website.

I have used Authorize.Net for about 2 years now and I have rarely ran into any problems. I love the clean format and it's easy to get the job done. I would recommend this product.

The interface of Authorize.Net hasn't changed in the 2 years I've used the software. So I'd say my only request to improve the software is add some cool new features every once in a while.

Timely processing and payment deposits. I also like that i can run a transaction manually very easily. It is also very easy to process refunds.

The challenge I always have with this software is that it is impossible to reconcile deposits to charges. There is not one good report that shows how fees are calculated.

This software is always up, ready and waiting. We have never had an issue with down time, and the response is almost immediate.

We had an issue where the bank and Authorize.net had an issue, and we were the middle man. I dont feel like they proactively tried to help and fix the issue our bank was having.

You can accept any card payments which gives ease of payment and receipt, processing sales is never easier!

As a business you wanna cut down costs and though their rates are fair, youre expecting more options to cut down costs.

We use Authorize.net for the credit card processing needs of our small non-profit. Easy for us to invoice customers without needing to secure their credit card information in-house.

The invoicing feature has a 'due date' field that auto-populates to the date the invoice is sent unless manually adjusted. It then sends a 'past due' message if it's not paid that day. It would be nice to have that automatically date for a month out.

The settlement reports are quite clear and user friendly. The processing is smooth, and the system rarely has issues. We also like the email receipts that can be automatically emailed.

The few times I have contacted the support team they have not been helpful, nor friendly. The options for customizing receipts and the overall look is lacking. The credit card fees are also a bit high in comparison to similar software.