BigTime

4.6 (651)
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Overall rating

4.6 /5
(651)
Value for Money
4.5/5
Features
4.4/5
Ease of Use
4.4/5
Customer Support
4.6/5

94%
recommended this app
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651 Reviews

Charles J
Charles J
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent PSA tool, offers good return on investment.

Reviewed on 08/08/2023

BigTime spares our admin and bookkeeping division a part of time, we already recorded time in...

BigTime spares our admin and bookkeeping division a part of time, we already recorded time in Quickbooks, which was all entered by hand. With BigTime, representatives log their time, and with many buttons, we are able send all the information from our employees' timesheets to Quickbooks for finance. We collaborate with other firms on our contracts, we utilize this as a asset and monetary venture administration apparatus for all contracts. We utilize it for all time following for our different ventures, the reporting segment is incredible - lots of standard reports accessible or we have the capacity to make our possess. Billing is additionally exceptionally simple, there are so numerous choices for how to bill that we are able utilize anything makes the foremost sense for us based on different subtleties, as well as for our clients. Cost following is additionally exceptionally straightforward and natural for our workers.

Pros

The ability to sync with Quickbooks is a significant selling factor for our firm; it has proved quite useful in checking data. We can also use the sync capability to create projects in Bigtime that are not yet in the billing stage and maintain them there until the project is awarded to us. The program that we now use for all-time tracking and billing is highly straightforward for both workers and contractors to use, as well as incredibly adaptable and versatile. Your support crew is wonderful; they are incredibly attentive and comprehensive, and they respond quickly to my inquiries; they have been a huge help to me in my varied support requirements.

Cons

The one big issue we've had is that our Quickbooks sync doesn't always function properly, but it's difficult to identify whether this is a BigTime or a Quickbooks issue.

Krishna
Krishna
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

BigTime is better than our Excel timesheet

Reviewed on 13/02/2023

Introducing BigTime completely revolutionized how we run our company. Our chat support session with...

Introducing BigTime completely revolutionized how we run our company. Our chat support session with [sensitive content hidden] this evening was quite productive. When our company's time tracking and billing systems were combined, it was a huge help.

Pros

The orientation procedure went really smoothly. We were given excellent assistance; even when we had queries in the period between sessions, the personnel responded quickly. The program is straightforward, and the mobile application is fantastic for our field staff.

Cons

Even though making adjustments to our invoicing system can be challenging at times, we've always received helpful responses from the staff that have allowed us to go forward with our plans.

Ben
Overall rating
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Core features have degraded - Buggy updates

Reviewed on 29/06/2022

Pros

This product is easy to track time with. When features work, the dashboards and reports are helpful for analysis.

Cons

It is difficult to use reporting because it breaks frequently. This seems to have occurred more often over the last several months than earlier in our time using the product. Customer support acknowledges bugs, but development is slow to correct key features, such as the loss of the ability to export simple reports to Excel. The product seems to over promise and underdeliver a lot of the time. We recently upgraded one of the modules based on meetings with the sales team. Shortly after purchasing, key dashboards suddenly stopped working. Communication could be improved. Customer service has acknowledged being aware of a bug before we reported it, but never let us know. I would value communication regarding the health of the product to help with our planning, rather than the frequent marketing notices.

Denise
Denise
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy entry of time and expenses using Bigtime

Reviewed on 29/11/2022

Companies who bill their customers by the hour and have different hourly rates for different types...

Companies who bill their customers by the hour and have different hourly rates for different types of work can benefit greatly from using BigTime. Time and expenses can be entered by employees and reviewed by managers before being sent to the client for billing. It's convenient that you may log your time and expenses from any device, be it a desktop computer, laptop, or mobile phone.

Pros

BigTime is the program we use for tracking time, managing expenses, and sending out invoices. Using QuickBooks as our primary accounting software has its advantages, and one of those is that BigTime can sync up with QuickBooks during the day to make sure that the two are always up to date.

Cons

The approval screen does not currently allow for invoices to be filtered by Team Lead, so all Team Leads have access to all invoices rather than just their own. It's not easy to modify your own report, therefore we typically have to contact support for assistance.

Jessica
Jessica
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A fantastic tool for managing projects

Reviewed on 05/06/2022

The best approach to keep track of many projects' time and expenditures. Invoicing is also a breeze...

The best approach to keep track of many projects' time and expenditures. Invoicing is also a breeze because to the platform's user-friendly interface. I can view all of my projects and team members in this platform, and we can all manage everything together. The Bigtime team's assistance is also a big plus in my book.

Pros

It's a piece of software that performs exactly what it's supposed to and does it well. The process of implementation was quite fair, and the accompanying customer service was excellent. Time tracking and the ability to divide it into other sections if necessary. For numerous projects, I've taken use of the platform's ability to develop custom reports, which have been useful.

Cons

BigTime doesn't always communicate to itself, so you have to dig a little further to find the answer you're looking for. In addition, I've used BigTime's "help" option and spoken with a live person who was able to diagnose my difficulties immediately away.

Georgios
Overall rating
  • Industry: Maritime
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

BigTime review

Reviewed on 15/02/2024

BigTime is a very useful program.
I suggest it without a second thought.
You can control everything...

BigTime is a very useful program.
I suggest it without a second thought.
You can control everything with very big ease and the very imortant is that you know at any time you have next to you the support team to answer all your queries and solve all your problems.
Is my pleasure to use BigTime.

Pros

BigTime program can do it all, you can use it for project management modules, time tracking, expenses, resource allocation and finances.
Very friendly for use program.
Can have integration with WIP tracking and other programs.
The 24/7 chat support is very helpful and gently and they can answer to all of our queries.

Cons

The mobile app is very limited and it stucks very often.
Except this I cannot say that I find something else negative by using BigTime.

Tamara
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Small Business Review of BigTime

Reviewed on 23/05/2023

Overall, BigTime is effective and does what we need it to do. We are happy with it. Customer...

Overall, BigTime is effective and does what we need it to do. We are happy with it. Customer Support is also really good. They are helpful, patient, and thorough.

Pros

BigTime has all the features we need to track time and expenses and automate billing. Forecasting and utilization tools are also great features which allow us to better manage staffer availability so clients are covered and staffer's aren't over worked. Reporting and analytics are very good, though there are some reporting features that could be improved

Cons

There are some idiosyncrasies that can get tiresome; date ranges disappear constantly when drafting invoices; there are features that have an adverse effect on rate population if not used properly, some internal functions clash if entered (or not entered) in multiple places, online tutorials could be better, live chat can take a very long time - i have noticed that upgrading to Premier has helped - the wait is now no more than a few minutes.

Fazal Rahman
Fazal Rahman
Overall rating
  • Industry: Management Consulting
  • Company size: 1,001–5,000 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Track your tasks and time at the same time and have your invoices ready.

Reviewed on 08/11/2023

Just amazing, I enjoyed and is a profitable experience while exploring it more and more finding out...

Just amazing, I enjoyed and is a profitable experience while exploring it more and more finding out more features, time tracking, and generating invoices is most profitable for me.

Pros

Time tracking, tracking each task and period of task and deadlines, monitoring each team and members' tasks and time, and generating weekly, and monthly timesheets.

Cons

There is nothing to be disliked about BigTimes, it is just the perfect combination.

Betty
Overall rating
  • Industry: Environmental Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

BigTime is great for consultants working in a remote office environment.

Reviewed on 10/05/2023

I haven't worked with other programs, but overall my experience with BigTime has been very good.

I haven't worked with other programs, but overall my experience with BigTime has been very good.

Pros

BigTime time and expense entry for specific job/tasks is easy for users. Invoice creation using the time and expenses entered is seamless, yet flexible. Once invoices have been emailed to my clients I can easily track my client's activity to ensure that the invoice has been viewed. If my email transmission has failed I get a notification.There are plenty of webinars available to use for self-guided learning. Also, there are live webinars for new users to gain knowledge about BigTime. Reading the blog posts is helpful too.BigTime support has been very helpful if I reach out with any issues. I recently worked with [sensitive content hidden] for over an hour to solve an issue. He was very patient and was determined to solve my problem during our call.

Cons

There are a few hiccups with taxation for Canadian users. BigTime has been working on improving these features.I would like to see more options for invoice PDF templates so that the invoices are better looking.I really struggle with customizing BigTime reports when any of the standard reports don't meet my needs.There are a few issues with syncing to QBO, but BigTime support staff have been helpful in trying to resolve these issues.

Suprita
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Streamlining Professional Services Operations

Reviewed on 31/10/2023

I'm in QA engineering normally, but I've recently taken part in some internal billing related...

I'm in QA engineering normally, but I've recently taken part in some internal billing related projects where we've consulted out to other firms. Using this software has really streamlined things for me in a way where project management isn't so daunting anymore. I highly recommend the software and would use it again.

Pros

This software really is great for project teams that are working in more of a professional services type setting. It really seems to do it all, whether it's time tracking, project management modules, expenses, financials, resource allocation, etc. For me, the resource allocation portion was actually the most impressive (and important) aspect for me, as it allowed me to continue onward with my normal engineering duties while providing professional services support via this software.

Cons

Project management and billing software is not my forte normally, so it took a little bit of time to figure things out, but I eventually really enjoyed using it, so I have nothing I've disliked necessarily.

Ken
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Connect with humans who understand the product and its purpose

Reviewed on 27/02/2023

Fast and effective

Fast and effective

Pros

It performs a significant amount of the project management and time tracking tasks that we need. Support is always a quick chat away.

Cons

I wish we could see our billing rate schedule in one place rather than having to go through individual staff data tabs.

Jean
Jean
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Accounts Receivable/Accounting Manager BigTime Review (Not project management)

Reviewed on 10/03/2021

The training was really amazing. And the capabilities made it well worth the switch from Productive.

The training was really amazing. And the capabilities made it well worth the switch from Productive.

Pros

The customization and the ability to track just about anything you want for project management, profitability and invoicing. And the integration with Quickbooks.

Cons

I wish more fields were customizable. The handful that they allow you to rename are great, but more would be better! I wish there was a 45 day training session to ask questions that arise after using for a bit.

Reasons for Choosing BigTime

Productive was very limited, and the budgeting side was terribly difficult to navigate especially with our high volume of monthly retainers

Switched From

Productive

Reasons for Switching to BigTime

I was not part of the research that was done. I was given the final choice to test and work with the sale rep to ensure that it performed the way we needed it to. If I was not happy we would have gone back to the drawing board. But, I know one of our main objectives is to track project profitability and this is so far doing what we needed it to do.
Sonja
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Customizable Software

Reviewed on 28/01/2021

In our month of using BigTime, our experience has been wonderful! Our Customer Success Manager is...

In our month of using BigTime, our experience has been wonderful! Our Customer Success Manager is AMAZING! We ran into some logging in issues for a team member and she jumped right on getting it fixed for us! The software has been so beneficial for Project Management in the month we have been using it. We still have a training session left with our CSM at BigTime to learn more features it offers and we cannot wait to learn what else it has to offer!

Pros

That it is so customizable from just about every feature it offers.
Easy to use.
Intregrates with QuickBooks.
The white glove service from our customer success manager, [SENSITIVE CONTENT HIDDEN].
All of the report options and customizations
Project Management and tracking on all aspects of a project.
The Knowledge based section for finding information on how to use features.

Cons

That you cannot change the Project Fee to say Project Budget. This is just a preferred naming system for our company though, so not the end of the world that we could not change this.

Carla
Overall rating
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Experience

Reviewed on 27/01/2021

We currently use BigTime for timekeeping, invoicing, and project management. The newest benefit...

We currently use BigTime for timekeeping, invoicing, and project management. The newest benefit that [SENSITIVE CONTENT HIDDEN] shared with us is being able to copy a project instead of having to create it from scratch. Thanks for the tip, [SENSITIVE CONTENT HIDDEN]!!!

Pros

Very user friendly! Ease of issuing invoices and ease of timekeeping. Of course, let us not forget the wonderful training that we received from [SENSITIVE CONTENT HIDDEN]!!!

Cons

We would like to have a reminder sent to use for invoicing outside of our normal period. However, I understand that [SENSITIVE CONTENT HIDDEN] will discuss this with us further.

Alternatives Considered

BambooHR

Reasons for Switching to BigTime

BigTime has more of the options that we need.
Sharon
Overall rating
  • Industry: Architecture & Planning
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great Time and Expense Tracking

Reviewed on 05/06/2023

Overall Good.

Overall Good.

Pros

Integrates well with QuickBooks. Easy time tracking.

Cons

I have not gotten invoicing down yet in BigTime, I have found it a bit cumbersome, and maybe it is just me.

Juan
Juan
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A transformative experience

Reviewed on 17/07/2023

From time and expense tracking to billing and resource allocation, this platform has made every...

From time and expense tracking to billing and resource allocation, this platform has made every aspect of my job simple and streamlined.

Pros

I love its ability to efficiently manage my time, expenses, and billing across multiple projects simultaneously.

Cons

It would be helpful to have better guidance or more detailed tutorials to make it easier to set up and use this platform.

Hayward
Hayward
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Okay to get the job done.

Reviewed on 28/03/2023

Pros

relatively straightforward interface. Able to review and get approval on time. Decent mobile app.

Cons

UX could really use some work. definitely felt a bit outdated. I wish there was more I could do with reporting without needing integrations.

Brandy
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Makes things easy

Reviewed on 04/04/2023

Everything has been great with BigTime; set up was very quick and easy and any questions or issues...

Everything has been great with BigTime; set up was very quick and easy and any questions or issues get dealt with very fast. Had to reach out today for an issue and Top resolved it in minutes.

Pros

Very easy to use and has the ability to add in hundreds of active projects at a time.

Cons

The way the daily hours is calculated; easy to miss not having the correct number of hours (regular vs ot).

Verified Reviewer
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

BigTime review

Reviewed on 01/05/2023

Customer support is helpful especially was great when I can get [sensitive content hidden] as my...

Customer support is helpful especially was great when I can get [sensitive content hidden] as my chat support. He is extremely knowledgeable.

Pros

Better track of time and therefore invoicing

Cons

Some growing pains learning the software

dawn
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good Software

Reviewed on 07/03/2023

Pros

Time and billing , invoicing, budget, software integrations

Cons

Some of the integration in the beginning was not working properly. However they worked diligently to make sure all problems were solved

Mahmoud
Overall rating
  • Industry: Market Research
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

BigTime review

Reviewed on 08/02/2023

Pros

Very useful software and an easy to master interface. It allows easy management of various custom reports and helps a lot in payments

Cons

No major problem for this software only that it will be necessary to leave a little more fields customizable

Benjah Maina
Overall rating
  • Industry: Writing & Editing
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Honest Review of BigTime

Reviewed on 04/02/2022

Finding the right project manage the software to keep your projects on time and on budget can be...

Finding the right project manage the software to keep your projects on time and on budget can be tough. Luckily, big time aims to do just that.Big time is project management software with a focus on time tracking and budgeting.
Big time is project management and billing software targeted at professional service firms such as engineering, legal or IP services. The project management tools allow PMS to track time expenses, project status and task assignments, resource management tools to help keep teams on the same page and see how project plans fit together in big time includes a billing and invoicing features with a variety of industry standard billing scenarios to fit users and their clients specific needs.

Big time is priced per user per month billed annually and offers three plans with increasing prices and features Express Pro and Premier. The bulk of big times features start with that Pro Plan with Premier adding items like resource allocation, revenue projections and unlimited API access. There's no free version of big time but there is a free trial available.

Big time is web based and accessible via modern browsers. But it's also available for download on both Mac and Windows, and has mobile apps for both the iOS and Android devices. Big Time comes with a number of features to help you manage project management functions. Big time features project management tools to keep projects running on time and on budget.

Pros

-Ease of use
-The staff and support as being especially helpful
-The mobile timesheet app is convenient for tracking time on a granular level

Cons

-Data import from previous systems can be cumbersome with the user citing data not matching up after the import
-The intergration with Quickbooks can prove difficult with some users complaing that the system have had a hard time syncing up

Denise
Denise
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

We use BigTime for Professional Services Automation. It is great for our multilevel company.

Reviewed on 15/04/2018

Our company is not able to more accurately and completely track time to be charged to a project. ...

Our company is not able to more accurately and completely track time to be charged to a project. Our systems are now more automated and more paperless.

Pros

BigTime allows users from a variety of backgrounds to connect to the software from various platforms (desktop, laptop, smart phone) to track time per project, to track expenses on a daily basis with electronic submission of receipts, to run reports on time spent, to connect with external accounting software seamlessly.

Cons

the software has some limits on "naming" items that do not always correspond directly to our external software and do not fit within our company culture. (For example: In BigTime, billable means charged to the project, may invoiced or may not invoice. In our company culture, billable means an invoice will be sent for payment to the client.

Response from BigTime Software

Denise,

Thank you so much for the review - we truly appreciate the time and the effort you've taken to let us know how our software is working for you. We're very happy to hear that BigTime is working for you throughout your organization and that you're able to use the software across several different platforms - we work hard to make that happen!

We're very sorry to hear that some of the terminology used by BigTime is inconsistent with your business processes. We try to make BigTime as flexible as possible, and you can change many of these terms within your Lexicon (check under My Company>My Company>Lexicon) but there are some terms we cannot change at this time. That being said, that feature might make for an excellent Feature Request. If you'd like to learn more about how to submit a Feature Request, please reach out to us at [email protected].

Thanks again!
The BigTime Customer Success Team

Verified Reviewer
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

At last we could prioritize our client support in proper way

Reviewed on 29/07/2018

It was a good quick option to organize our support team billing.

It was a good quick option to organize our support team billing.

Pros

One of our projects is in support stage.
Team of 15 people is still there on all lines of support.
The deal is that requests from our clients are coming at random moment of time and require from 1 hour to several days to handle.
I feel with BigTime it came to more order. Now we can form kind of backlog of client requests and also track time people spend for their processing. For clients that have series of similar requests, we are able to find past communication history and get all required stakeholders together to sort out things once and forever. From other side, some of clients have paid support contract with us. As they see how each of their requests is priced at the realtime they also prioritize their requests in more smart way.

Cons

I am unable to view most of reports on my mobile phone.
Also there's no way to create shortcuts for the most useful functions that sometimes are hidden deep inside the app.

Abhinav
Overall rating
  • Industry: Telecommunications
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best Invoicing Software

Reviewed on 30/11/2022

Pros

Invoicing and Billing is our top priority feature as its was really important for our company as we wanted billing to be fast & easy. So we can share it with our customers very fast and efficiently.

Cons

Nothing as such, If it an have more customisable templates .