BigTime Reviews

We support many different kinds of projects and contracts. We have T&M, Fixed Fee, Recurring and some Fixed Fee with a T&M Element. We like BigTime because it is easy to set up a project with tasks (line items) that match our contracting terms. Also, it is possible to set Cost and Bill rates at the Company, Project or even Task Level. This kind of flexibility makes it easy for us to produce invoices that match our contract setup. We also needed something with fairly tight QuickBooks Online integration. BigTime deliveres here also. Lastly, the reporting facility in BigTime is very usuable.

There is not really anything that I find I don't like. From time to time, I have a feature request for the BigTime team. They communicate very well regarding their roadmap.

Ease of use for time reporting, expense tracking, invoicing and tracking jobsites. Mobile App.

Mobile App is very limited and a lot of glitches.

App is a nice feature for mobile time entry.
Updated interface is better than older software.

This company was heavy on the sales side with relentless calls but has been completely ghosting us on implementation support. After numerous calls and support tickets, they have only directed me to online videos. All we want is to spend an hour with a support agent to ensure the correct setup to avoid lost worktime.

Allows users to track their time accurately and efficiently, using features such as timer-based tracking, mobile app tracking, and integrations.

pricing plans can be more expensive than some other time tracking and billing software

The onboarding process and support has been seamless so far and we expect to be fully converted in 60 days total.

Always room for improvement, but we haven't had any with BigTime yet. We need to sort out some details in our Quickbooks Desktop projects to align when integrating.

Easy to use, easy to configure, brandable and great support

Wish the documentation for the custom invoices was stronger.

That it is so customizable from just about every feature it offers.
Easy to use.
Intregrates with QuickBooks.
The white glove service from our customer success manager, [SENSITIVE CONTENT HIDDEN].
All of the report options and customizations
Project Management and tracking on all aspects of a project.
The Knowledge based section for finding information on how to use features.

That you cannot change the Project Fee to say Project Budget. This is just a preferred naming system for our company though, so not the end of the world that we could not change this.

I enjoy the ease of the software and the accessibility for our employees

Setting up the software and getting the syncing to the correct quick books accounts was time consuming

Very user friendly! Ease of issuing invoices and ease of timekeeping. Of course, let us not forget the wonderful training that we received from [SENSITIVE CONTENT HIDDEN]!!!

We would like to have a reminder sent to use for invoicing outside of our normal period. However, I understand that [SENSITIVE CONTENT HIDDEN] will discuss this with us further.

This system was very easy to implement, gives live view into project health and support is amazing.

Needs more dashboard options, scheduling is a bit basic and Quickbooks integration has been a bit buggy

This software is easy to navigate, and is very user friendly to edit/customize for your companies specific needs

It takes time to set things up properly, but that is expected.

Our small business needed a platform to help us accurately track the financial health of our projects. We moved to BigTime from QuickBooks Online because we needed deeper control of our time entries and fee tracking. The Report Center really leverages the data entered into the system so that at a push of a button your data is organized and presented in an easy to understand report. Custom reports are a great feature, and with the help of the support team you can create whatever report your company needs. Thanks to BigTime we've been able to track the health of our projects with precision, and the overall health of our company has BigTime to thank.

Everyone we've worked with at BigTime ([SENSITIVE CONTENT]) have been extremely friendly and helpful whenever we've come to them with a problem or request.

As BigTime has grown over the years they've taken their users suggestions to heart. If a feature isn't currently active on BigTime it most likely is in the pipeline for future integration. We've seen our suggestions turn into real features throughout the duration of our use of the platform which is always great to see when companies listen to their customers.

Sometimes the reporting center isn't as intuitive as you'd like it to be, but with a little help from their support team they can help custom build your reports with you.

The ability to pull out job lists with titles is very convenient for having team review meetings. You are able to pull out most reports into excel and filter and sort from there. Having the task status is very useful for those who utilize that feature. My office does not take full advantage of the capabilities this system offers but does work for us when being used.

For the new Gantt chart feature I have not been able to use very much but am disappointed it is not able to be exported into excel like the other reports. The difficulty with this system is that it is only as good as your weakest link. For my office enforcing full participation is difficult and that prevents us from taking full advantage. I do not work in accounting but apparently it does not sync as well as it used to for quick books and other software. This makes work duplicated on that end which is really inconvenient. Another item that is irritating is when pulling complete job list you have to do it a certain way or else it will not pull old jobs that you were not listed as team member for. That caused some confusion/concern during review meetings.

I like the functionality and how we were able to have some custom features made that are helpful for my job/company and how we use Bigtime.

I don't like that there are some advanced features offered but they are not completely working when I try to set them up.

It is bendable once you figure out exactly what you need it to do. Customer Support works with you to get to your end goal. I am particularly pleased with the ongoing support have received from [SENSITIVE CONTENT HIDDEN], who handles every support ticket with Support, Satisfaction and Complete Competence . Her knowledgebase is clearly an asset to her customers and what she is unsure of, she escalates and does not spin her or your wheels wasting time, which is a precious commodity in the World of REMOTE WORK Space.

Its inability to perform some task that I am used to which is to be expected in a switch form one system to the next.

I think the software is very user friendly, however, there are parts of it that I have never used and not sure how to use it.

I think the software is very easy to use, but I would like to know more about how to use the features I don't use.

Simple interface, fairly user friendly, and customer support!

The behind the scene formulas are not always intuitive - negatives mean positives and vice versa. There isn't a ton of flexibility with customizing the workflow as it relates to the process in our studio. For instance, we had to set up our tasks as labor codes and each timesheet entry that has a different labor code needs a new line. There is often a lot of back and forth to understand workarounds. Also trying to understand how to display something the way we want to see it is challenging and without the support we would have been lost.

One of our projects is in support stage.
Team of 15 people is still there on all lines of support.
The deal is that requests from our clients are coming at random moment of time and require from 1 hour to several days to handle.
I feel with BigTime it came to more order. Now we can form kind of backlog of client requests and also track time people spend for their processing. For clients that have series of similar requests, we are able to find past communication history and get all required stakeholders together to sort out things once and forever. From other side, some of clients have paid support contract with us. As they see how each of their requests is priced at the realtime they also prioritize their requests in more smart way.

I am unable to view most of reports on my mobile phone.
Also there's no way to create shortcuts for the most useful functions that sometimes are hidden deep inside the app.

This product is easy to track time with. When features work, the dashboards and reports are helpful for analysis.

It is difficult to use reporting because it breaks frequently. This seems to have occurred more often over the last several months than earlier in our time using the product. Customer support acknowledges bugs, but development is slow to correct key features, such as the loss of the ability to export simple reports to Excel. The product seems to over promise and underdeliver a lot of the time. We recently upgraded one of the modules based on meetings with the sales team. Shortly after purchasing, key dashboards suddenly stopped working. Communication could be improved. Customer service has acknowledged being aware of a bug before we reported it, but never let us know. I would value communication regarding the health of the product to help with our planning, rather than the frequent marketing notices.

The bosses and staff enjoys working with BigTime because the support is so wonderful. They are friendly and very knowledgeable, If I have questions and concerns with various issues the BigTime staff has been amazing. Several times I have had representative. as a support technician and if I cant seems to explain myself she will make extra effort to verify what the issue is.

So many options it can become overwhelming.

Easy to understand for the end user and easy to administer. Sync function works as designed and interface has improved with phone app and new version.

Missing one feature - Let the admins setup and apply Holiday defaults to employee timesheets. This would eliminate a lot of issues that come up every pay period that includes a Holiday .
For example, employees inadvertantly use a regular work code for a Holiday or they manage to use the Holiday code for the entire work week. If it defaulted on the sheets that would eliminate most of this distraction.

Well, it's the next evolution of something we've been using for a long time. Love all the new features, the new, easier to manipulate, analytical tools are great.
We are hoping that making this level of control available to project managers will alleviate the manual paperwork workload they currently shoulder given our antiquated invoicing practices.

It doesn't have the ability to export and sync invoice data to QB as a percentage of phase fee. This makes it difficult to integrate BT invoicing directly into QB data. A problem made even more difficult given that all of our projects to date have been invoiced from QB

The simple and straight forward interface, information structure and ease to operate.

There isn´t anything I don´t like. The only issue I had so far was exporting reports to Excel 365 on a Windows 10 laptop.

Big Time is very easy to use. We love that we can set up and assign projects and have it integrated with our consultants calendars. We love the timekeeping piece and reporting.

Setting up tasks and allocations for long term projects can be time consuming.

Ease of use; convenient smart phone integration - especially camera-phone for ER receipts.

Don't know if BT will handle 1.5x, 2x, overtime premium labor hour situations.