--- description: If you're in a hunt for the best solution for your business, learn what Channels has to offer thanks to GetApp Singapore. We provide the most detailed information on pricing, benefits, and disadvantages of software. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Channels Price, Reviews & Ratings | GetApp Singapore 2026 --- Breadcrumb: [Home](/) > [Telephony Software](/directory/294/telephony/software) > [Channels](/software/102347/crazycall) # Channels Canonical: https://www.getapp.sg/software/102347/crazycall Page: 1 / 3\ Next: [Next page](https://www.getapp.sg/software/102347/crazycall?page=2) > The only app you need to power up your customer service\! Designed to help your business grow and keep your customers satisfied. > > Verdict: Rated **4.8/5** by 36 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Channels 1.) Leverage customer data from your favorite eCommerce platforms Channels integrates with various eCommerce platforms such as Shopify and Magento and pull crucial customer data from them. Then, when your customers are calling, Channels presents this data, including Full name, company, role, latest orders and calls so instead of asking endless questions you can get straight to the point of the conversation. 2.) Tap Right Into Your Customers’ Needs Every customer is a different story with different needs. Some like to resolve an issue by chatting on LiveChat while others prefer to call your company. Make sure you satisfy your whole customer base. 3.) Increase Customer Satisfaction Customer Service is a perfect solution to keep your customers happy. Resolve their issues fast, connect them to the right agent and limit the friction between them and the solution. 4.) Flexibility At Your Hands Customer service should not limit your capabilities but rather be a part of your work. Channels comes with various solutions such as a Mobile App or a Click-to-Call widget to help you handle customer support calls no matter the time and place for maximum flexibility. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 36 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CrazyCall - **Founded**: 2014 ## Commercial Context - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Channels offers a seven day free trial, with no credit card required. Once the trial ends you'll be able to choose one of three plans: - PLUS, which costs $29/monthly ($24 annually), which already includes 3 users. Additional one costs $10/monthly ($8 annually) - ADVANCED, which costs $75/monthly ($62) and already included 5 users. Additional one costs $20 ($16 annually) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: English, Spanish - **Available Countries**: Argentina, Australia, Austria, Belgium, Bolivia, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Chile, China, Czechia, Denmark, Dominican Republic, Ecuador, Estonia, Finland, France, Germany, Hungary and 21 more ## Features - API - Access Controls/Permissions - Account Management - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Automatic Call Distribution - Blended Call Center - CRM - Call Center Management - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking ## Integrations (7 total) - Adobe Commerce - HubSpot CRM - Make - Pipedrive - Shopify - Zapier - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Telephony Software](https://www.getapp.sg/directory/294/telephony/software) ## Related Categories - [Telephony Software](https://www.getapp.sg/directory/294/telephony/software) - [Business Phone Systems](https://www.getapp.sg/directory/1099/business-phone-systems/software) - [IVR Software](https://www.getapp.sg/directory/289/ivr/software) - [Customer Success Software](https://www.getapp.sg/directory/959/customer-success/software) - [Remote Work Software](https://www.getapp.sg/directory/1699/remote-work/software) ## Alternatives 1. [LiveAgent](https://www.getapp.sg/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Bitrix24](https://www.getapp.sg/software/90602/bitrix24) — 4.2/5 (984 reviews) 3. [Zendesk Suite](https://www.getapp.sg/software/9448/zendesk) — 4.4/5 (4072 reviews) 4. [Ring.io](https://www.getapp.sg/software/102731/ringio) — 4.1/5 (19 reviews) 5. [InfoFlo](https://www.getapp.sg/software/91218/infoflo) — 4.5/5 (96 reviews) ## Reviews ### "High quality, innovating app" — 5.0/5 > **Mirella** | *26 April 2016* | Outsourcing/Offshoring > > Great benefit of CrazyCall is its simplicity. Once you’ve get to know this app (which also isn’t hard at all) you won’t even think about switching to something different. Since we’ve started using CrazyCall our agents experience improved, it’s quicker and simpler than it’s ever been. More, our performance is actually higher\! I would honestly recommend this app, it’s good for you ;) ----- ### "Intuitive software and great support\!" — 5.0/5 > **Verified Reviewer** | *9 January 2019* | Internet | Recommendation rating: 10.0/10 > > **Pros**: Super easy and intuitive to use\! You can start to work with it after a quick webinar. I like the automatic calls and recording tools. Great level of sound quality also. The support team is always helpful. > > **Cons**: Currently, I have nothing to complain. Maybe they can improve the reports section. ----- ### "Great choice for a sales team" — 4.0/5 > **Verified Reviewer** | *6 November 2019* | Internet | Recommendation rating: 8.0/10 > > **Pros**: CrazyCall has been great for our sales team and we many of of its features. It's dashboard provides all the metrics we need to monitor and manage our KPI's. Also, CrazyCall's autodialing feature helps us save time so we can focus on closing more deals. > > **Cons**: Our IT team is still working on it but some reason the download speed from CrazyCaller is very slow. ----- ### "Crazycall review" — 4.0/5 > **jhon** | *12 October 2018* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: crazycall improve the efficiency of the call center and monitor its live performance also allows an in-depth analysis of the performance of consultants and complete projects > > **Cons**: there are no custom report creation capabilities the download of information from the cloud becomes somewhat slow ----- ### "Excelent Tool" — 5.0/5 > **Łukasz** | *27 January 2016* | Outsourcing/Offshoring > > Excellent for creating, managing, and keeping business opportunities. CrazyCall is a highly sales tool that helps manage your company. CrazyCall bring our business on next step. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.sg/software/102347/crazycall?page=2) ## Links - [View on GetApp](https://www.getapp.sg/software/102347/crazycall) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data