Odoo Reviews

It's basic but intense. I love it

I´m rather new with Odoo and still in the process of learning it.
I love the interaction with the people at Odoo. They really are great and very helpful. Odoo is something to grow with and get bigger as a company.

The system software is user friendly and we expect it will work with our operations. However, the level of customer service, communication, and overall timeliness has been below expectations.

In general good. The drag and drop is unfortunately less flexible than I experienced with Elementor (e.g. photos can only be posted as 100%, 50% or 25%.) But with a little creativity and adaptability, I made it work for what I need.

Couldn't ask for more honestly. Great tool

Odoo is incredible it creates website fast and well.

Overall, it's good! But I'm worried about new changes in the latest version to come, which will generate tablets on the shop floor, the need for reconfiguring the hardware, and the need for new training for the personnel to get to speed while producing simultaneously.

Best ERP with which I have ever worked. Odoo support is good.

Odoo is a fantastic system that is probably among the greatest platforms available at a reasonable cost.

I strongly discourage anyone from using the Odoo Training Service Pack of hours. We had a horrible experience. The Business Service Analysts who work with you are a joke. I imagine there are some good ones. The program is set up poorly from square one. Regardless of your type of business, you receive the BSA who becomes available next. Even if they have no experience, or relatively little, with your industry. You only have ONE person. Not a team of people. To top it off, we had 3 BSA and all were within their first few months with Odoo. I wish I had a dollar for every time our first BSA said "I don't know." I will be escalating my fight with Odoo to receive a refund for some hours. For instance, we were charged for cancelling a weekly meeting that wasn't confirmed since I was literally in a foreign jungle with very spotty internet. Yet, when our BSA didn't show up one week and we had to email (there is no way to call your BSA) to find out via auto-reply that he was out of the office, well...there was no offsetting penalty against Odoo. We were charged many hours for slow work that I can now do myself in half the time! Use a third party company that specializes in your industry or is close to your location and can visit. The Odoo BSA Service Pack program is so poor that the company actually told me that "We don't guarantee the quality of our service." That should tell you all that you need to know about paying Odoo for implementation of your program.

Odoo's customer service has often been really responsive - this is not always the case with their partners..... choose carefully.

Until now it has been super great and really helping me build my business platform. I still have lots to learn, but Apps and Configurations are simpel and intuitive

I wish I had only signed up to pay monthly, but my "account manager" convinced me that signing up for a year and adding all the users upfront would be cheaper. I started with using the platform to replace QuickBooks. I paid for a two-hour support session with my rep, and during the call, he had to look up or ask somebody else for the answers to my questions on how to do something. By the end of the call, he had not answered how to enter beginning balances. It is a basic function of accounting software, but he didn’t know and said he would get back to me. Here we are three months later, and he hasn't gotten back to me. There were other outstanding items I needed answers to, but he hasn't responded to any of my emails. I emailed him asking for a phone call, but I got ghosted. I contacted customer support to help me connect my banking account to the application, and it took them three weeks to respond, and their answer didn’t fix it. I run a business, and waiting three weeks for that is just unacceptable. Getting no response from my "Account Manager" is unacceptable. Clearly, he's got the wrong title because he manages nothing! He can't even do his job.
So, now, this gets worse. I asked for a refund because the platform is unusable to me. Guess what? I won't be getting one. Why, you ask? Because the company is based in Belgium and I am in the States. Seriously, that's the reason they gave me. WHAT THE HECK?
I've now switched to Zoho and can't be happier! Please consider my experience and try something else instead!

My overall experience is that i wouldn't change systems anymore because this is a one way stop. It has it all to run your company.

"I recently had the opportunity to experience the services offered by this Odoo, and I must say that I am thoroughly impressed. During or after system development stages including the training sessions, the moment I reached out for assistance, the team was incredibly responsive and professional. The quality of the service provided exceeded my expectations, and I would highly recommend their services to anyone in need. Thank you for your exceptional work! :)"

User friendly, highly functional and good for all sizes of business from the very small to large. Excellent system.

Overall, I would say my experience with Odoo has been both frustrating and rewarding. It is such a powerful tool, but takes lots of dedication, planning, and testing to really understand how the system works, and how to tailor it for unique business / supply chain challenges.

We don't sell widgets that are identical to one another. Everything we buy and sell has unique characteristics which is difficult to transcribe in an ERP system. Odoo is an ERP system that has the flexibility to handle these types of challenges.

As an Odoo user, my overall experience has been a mix of clear benefits and challenges. Starting with the positive, I love the flexibility of the system. The ability to customize and tailor applications to my business’s specific needs has been a huge plus. The fact that everything is integrated into one system – sales, accounting, inventory, and marketing – really helps make workflows smoother and improves overall visibility into operations.

The interface is fairly modern and easy to understand, which is great for someone who doesn’t have much technical knowledge. However, when it comes to more advanced setups, I have found myself needing to hire a consultant for initial implementation as some aspects of the system can be quite complex.

It has an excellent user interface and is easy to use. It also offers various modules depending on the work area and has a wide range of management needs.

Very good. I am using Odoo since 2014, when it was still for free to small companies. The change from Odoo 8.0 in steps to now Odoo 17 is a very large improvement. upgrades can be tested before implementing. Helpdesk is very good.
I love working with this system. Price/quality is great.

Odoo support has been responsive and comprehensive in providing solutions. You can feel and experience that the support associate responding is indeed both professional and an expert on it's own domain and craft. Keep it up!

I was looking for a business solution primarily for accounting but when i found Odoo i saw the potential to start with accounting and then add modules over time. I started implementing in april 2023, with accounting. But 18 months later i have website, inventory, purchasing, payroll, employees, timesheets, employee expenses, document management, electronic signatures. Self implemented for my investment management small business. I recommend the system to anyone.

It's great to have odoo as our crm tool. Other agents see where we left off and every conversation or actions we take is property documented. Customers are easily added to odoo as rhey themselves put in their information when they visit our website. With the sales forecast, we have an insight as to what steps to do to improve our sales. When problem arises, the customer service can be easily contacted and they are mlke than willing to help us with our odoo concern.

The wonderful integration with other systems and the smoothness of dealing actually meets our needs