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680 Reviews

- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
All inone
Reviewed on 30/04/2020
Great usability, plenty of apps, opensource
Pros
The fact that all the apps are natively integrated is a great asset
Cons
If on premice with many specific development it’s not easy to handle major updates
Reasons for Choosing Odoo
I wanted to have a serveur on my ownSwitched From
Zoho CRMReasons for Switching to Odoo
Because of thewebsite builder integrated with social apps and accountibg
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Do Not Purchase Directly From Odoo
Reviewed on 14/09/2020
I wish it had worked. We struggeld with the software for 18 months - even reaching out to the [SENSITIVE CONTENT HIDDEN] via Twitter asking for help. Odoo does not care about the customer. If you work with a reseller, they are awesome. But we made the mistake of buying through Odoo, installing 3rd party apps and then having tons of programming issues that no one would help us with. Great software - horrible company.
Pros
The software is incredibly eligant. The way everything works together via API is astounding. I can't say enough about how flexible this software is.
Cons
Support. We made the mistake of purchasing through Odoo and not a reseller and everything was pretty much wrong from day 1. All help is predicated on you having no 3rd party apps. The problem is, you cannot run the software without 3rd party apps.
Alternatives Considered
NetSuiteReasons for Choosing Odoo
We outgrew Zoho.Switched From
Zoho CRMReasons for Switching to Odoo
Compared to Netsuite, it was affordable and the rep assured us it would do all the things Netsuite would do.- Industry: Packaging & Containers
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Odoo (6 months in)
Reviewed on 22/05/2023
Odoo is our new system for all things sales, accounting, CRM, and inventory. Overall experience has been great. Some challenges when it comes to implementing or changing workflow and knowing how to do it. overall has greatly improved operations and profits.
Pros
With Odoo it is your all-in-one software for everything you need. It is awesome due to its ability to link everything together. You can track down order from start to finish. Great system if you are looking for all in one CRM, accounting, and inventory system. Website building off of Odoo is super easy and has great features to implement for your customer. This software has greatly improved our sales team and overall customer satisfaction because of the all-in-one solution and visibility of your operations.
Cons
Odoo is easy to use but it does have some challenges when implementing software or improving. This is due to the database has many ways it can be changed. If you have workflow you want to implement there could various ways to achieve it. I recommend ensuring you get as many support pack hours as possible this way when launching you can ask Odoo person as many questions as needed. You will for sure need someone great with software and can understand as it is sometimes challenging.
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Odoo is great except for the consultants and their sales team
Reviewed on 01/11/2022
I have to say that their sales teams have the only purpose of having the greater profit instead of find a solution for the Customer. Be careful with them. My wife bought 2 years of license and 50 hours of a consultant. After 3 hours the consultant said that the requirements of the project were not able in odoo. After 3 months they don't want to give our money back. It is sad to work with companies that have such little ethics.
Pros
The software is great. Every part of your business is going to be integrated in a web of information easy to access. Every payment is linked to the invoices and the invoices to the Sales Orders. The Inventory Management is easy to use and I think it is difficult to get something as good in the same price range.
Cons
Their sales team just want to sell you more instead of listening to the customer requirements. I have been working with odoo for 4 years in my company. I made a presentation of some requirements that my wife's company needed to consider using odoo. The salesman said that every requirement was possible. Nevertheless, after we paid 50 hours of a consultant and 2 years of license the consultant said that the requirements were not possible. For me odoo is very difficult to rate. I had the great experience of my company in which the software worked well. Also, I have the experience of my wife's company that is a disaster. I think the problem is that the sales teams don't know the product and they are selling air. They should have a 5 hours package with a consultant to manage the feasibility of the project. My second experience with odoo was a complete scam and a lack of ethics from the company.
Alternatives Considered
Aspel SAEReasons for Switching to Odoo
Value for money, I think odoo was better.- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
"Odoo: the key to more efficient and profitable business management - my testimony".
Reviewed on 27/03/2023
With Odoo, I have been able to solve several important business problems for my company. Firstly, the platform has allowed me to centralise all my business operations in one place, eliminating the need to use several separate software and tools to manage different functions of my business. This has greatly improved the efficiency and productivity of my employees, allowing them to spend less time juggling different tools and more time focusing on their core tasks.In addition, Odoo's project management functionality allowed me to better track the progress of my projects, set clear deadlines and ensure that tasks were properly allocated to team members. This allowed for better collaboration between team members and more efficient management of resources. I was also able to track sales and purchases more efficiently, using Odoo's stock management and invoicing features.Finally, one of the main benefits I have realised from using Odoo is better visibility of my business as a whole. The real-time dashboards have allowed me to track progress in real time, monitor sales and expenses and analyse business performance. This has enabled me to make better and faster decisions based on accurate data rather than estimates or hunches. In short, Odoo has enabled me to manage my business operations more effectively, reduce costs and improve the profitability of my business.
Pros
What I liked most about Odoo was its ability to provide a complete solution for managing my business. With Odoo, I was able to consolidate all my business operations in one place, from sales and purchasing management to project and human resources management. I also liked the flexibility of the platform, which allowed me to customise processes and functionality to meet the specific needs of my business. Finally, I found Odoo to be very easy to use, even for users without extensive technical knowledge. The user-friendly interface and online tutorials allowed me to get started quickly and take full advantage of Odoo's features. All in all, I found the Odoo solution to be very effective in streamlining my business processes and improving the management of my company.
Cons
Although I really like the Odoo solution, there were a few things that I found problematic. Firstly, I found that some features were less intuitive than others, which meant I had to search longer than I would have liked to find solutions to my problems. Also, the initial installation process of Odoo can be a bit complicated, especially if you are not used to working with open-source software. Finally, I found that the online documentation and community forums were not always very clear, which sometimes made it difficult to find information on specific issues. However, on the whole, these problems were minor compared to the benefits I saw from using Odoo.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Misleading Functionality
Reviewed on 27/12/2020
Pros
On first blush it appeared Odoo would solve all our needs. Its secure, in the cloud, appeared moldable to our use cases and support was responsive. But after becoming a client it became very apparent it was more window dressing than anything.
Cons
We were promised that the software could do what we needed as well as be customized to the exact requests we had, right down to certain toggles for custom fields in certain places. We invested roughly $20,000 in their custom development service as well as started paying the monthly fee at $300usd roughly per month. After working with the dev team for months it was becoming apparent that what we were promised was not in fact doable. Work arounds and shortcuts were attempted to no avail. In the end Odoo handed us off to several account managers, and took months to respond back to us on our request to end the project and have our unused portion of the deposited funds returned. in the end the elected to return zero. The process was a massive waste of time and resources. Although working with theier team to rectify things they took a hard position and accepted zero responsibility.
Reflecting back, I would have simply chosen to do a custom build out with a local development firm over this charade. We chose Odoo because we beleived it would have shaved months from development since most of the core functionality is already built. Instead what we got was absolutely nothing. No useable software and no portion of our unused funds. Very disappointing.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A powerful and smooth ERP software
Reviewed on 28/05/2023
A great and powerful ERP system that can help to automate any company tasks or transactions.
Pros
I like that Odoo is an open-source ERP system, this means that you can edit and customize anything to cover all your needs. It offers many project management tools like task management, task scheduling, and budget control. I like the manufacturing module and the connectivity with our inventories and warehouses. Besides all that, Odoo is cheap software compared with other ERP systems.
Cons
Odoo is very hard to learn and has a difficult learning curve, especially for managers and administrators.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Monthly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Odoo Review
Reviewed on 24/05/2023
Overall, my experience with Odoo has been positive. The software provided a comprehensive suite of tools and modules to effectively manage various aspects of my business. The ability to customize and tailor Odoo to my specific needs allowed me to create a personalized and efficient workflow. The availability of regular updates and improvements from the Odoo community ensured that the software remained up-to-date and responsive to evolving business requirements. While the initial setup and learning curve posed some challenges, the benefits of using Odoo outweighed these minor inconveniences. The continuous support and active community made it easier to find solutions and troubleshoot any issues that arose. In summary, Odoo has been a valuable asset in streamlining my business operations and improving overall efficiency.
Pros
One of the things I liked most about Odoo was its modular and customizable nature. The software offered a wide range of modules and apps that catered to various business needs, such as CRM, accounting, inventory management, project management, and more. This flexibility allowed me to tailor Odoo to suit the specific requirements of my business. Additionally, the user-friendly interface and intuitive design made it easy to navigate and use the different modules. The availability of a large community and marketplace for additional modules and integrations was also a major advantage.
Cons
While I found many positive aspects of Odoo, one thing I liked least was the complexity of the initial setup and configuration. As Odoo offers a vast array of features and customization options, it required some time and effort to properly set up and align the software with my business processes. Additionally, the learning curve for users who were new to the system could be steep, especially for those without prior experience in using ERP or business management software. However, with proper training and support, these challenges could be overcome.
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Streamline Your Business Processes with Odoo
Reviewed on 28/05/2023
With my six months of experience, this is one of the best all-in-one business management software I have ever used.
Pros
Its customization capability empowers businesses to optimize their operations and achieve greater productivity.Businesses can use the high level of customization and flexibility offered by Odoo to adapt to specific workflows and with this customization capability, it allows businesses to optimize their operations and productivity.Its availability of numerous modules covering areas such as inventory management, HR, accounting, and CRM ensures that organizations can select and implement the functionalities most relevant to their processes.
Cons
Since it offers rich customization capabilities, implementing complex customizations usually requires technical expertise, and the learning curve is steep. If it can offer a simplified way of customizing with better UI that would be highly beneficial for non-tech users as well.
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
My Review
Reviewed on 17/05/2023
Excellent
Pros
Very easy platform to get your job done in simple manner
Cons
supporting is not amiable need online or direct support
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Use this product to increase your business productivity
Reviewed on 30/07/2019
I am working for 4.7 years with Odoo
Odoo is very good, practical and easy to use ERP software
Easy customization that fulfils every clients' organizational needs
Pros
Analysis reports and graphs provide easy understandability
User attractive interface
Easy customization
Fast working
Cons
According to Indian Accounting standards, I think that Odoo has to do more deep analysis and provides the functionality to their end-users for ease of use
Also Odoo have to increase types of graphs provides graphical data
Reasons for Switching to Odoo
Because it is very easy to use and customizable ERP softwareResponse from Odoo
Thanks for the great review! We look forward to continuing to collaborate with your organization! :)
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Oversold and Underdelivered
Reviewed on 06/08/2019
We purchased Odoo just about a year ago. We saw the potential it had, which drew our appeal. We began implementation and as it proceeded, we hit several points where we had to push back our launch date. We had (and still have) several bugs and issues with the software we face on a daily basis. We invested over double our initial budget on service hours and had to go back and forth with various Odoo Sales Team members just to be compensated for a chunk of the time reimbursed for issues that should have been taken care of. We have fully migrated our first company, and still in process of migrating our second.
Pros
-Odoo has a vast array of applications that appear very user friendly
-Can automate several manual functions that occur day-to-day
-Accessible on the go
-Have the ability to customize the system to meet your company's needs
Cons
-Setting up and configuring the database is almost impossible without support
- Several technical bugs and glitches
-Have to go through several hoops just to undo validated actions (ex: Validated Invoices, Orders)
-Can be slow at times
-Support has slow turn around times
-Sales Team overpromises and under-delivers
Reasons for Choosing Odoo
WinFashion was very outdated and not user friendly at all. It was hard to have a user friendly, fully functional website with this platform. It also prevented people from working at home, because it was not a Cloud based software,Reasons for Switching to Odoo
Odoo was the most user-friendly (or at least how it appeared) and affordable option. It had all the key features we needed, as well as had the ability to customize features within the database, rather than functioning from an out-of-box system.Response from Odoo
Hi Rajiv, thanks for your review. We are sorry to hear you had challenges with configuration. While self-implementation is free, we typically recommend getting technical services either internally, with Odoo directly, or with one of our thousands of Official Partner organizations worldwide. We give you many different options so you can choose the one that is right for you; but please get in contact with us if we can help in any way! :)
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Odoo - a business-oriented program.
Reviewed on 16/08/2022
Odoo has a lot of positive aspects. The first is that it is more akin to a business development platform than an ERP. It is quite simple to build business logic on top of the Odoo "application server." Having said that, many excellent modules have already been written. And several modules are linked together.
The CRM module is fantastic. It helps you to manage your leads and prospects in a Sales funnel. Commercial Contacts may be monitored, and calls and messages to leads can be tracked. The "sort by last message" option offers you a good idea of when you should contact that lead again. You may also specify a "next step" date for possibilities.
The website builder is also excellent. Very user-friendly, and you create your website using graphical building pieces. The website builder also works with emails, which I use to create marketing emails. They also look wonderful.
The accounting section is also fairly comprehensive. You may immediately associate financial information, such as bills, with your customer. Dunning may be automatically implemented using rulesets. Odoo has comprehensive accounting capability in addition to invoicing (double ledger).
The HR feature is also useful for tracking your employees' vacation days and other information. You may also keep and categorize CVs for future jobs.
Pros
Odoo ERP software offers a broad set of systems that serve each area of the firm, including accounting, project management, customer service, warehouse management, manufacturing supplies, and so on. Because the Odoo system is created in a modular structure, users may pick suitable apps from the app store and install them on the company's account. The Odoo system's hallmark is its over 10,000 support modules. Enterprises merely need to choose the relevant functionalities and eliminate the unneeded ones.
Cons
Odoo installation and setup are difficult. To understand this Odoo, you must have programming abilities. This can be irritating for your company since dealing with the installation problem requires time, effort, and, most importantly, money from your employees.
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Beautiful face very bad customer service
Reviewed on 04/08/2020
While I was analyzing the system the attention was incredible. I felt really very well taken care of, once I started having problems, the customer service and support area seemed to have lost all interest in us.
Pros
The demo was amazing, incredible, I had an instant love for the tool, the low prices really excited me.
Cons
after years of use the migration was impossible and I had to change from software to another brand because I came to the conclusion that the slow support seemed to be guessing how to solve my problems
Alternatives Considered
NetSuiteReasons for Choosing Odoo
Because migration was an impossible task, we did everything Odoo said had to be done, we even hired odoo.sh a few years before because they assured me that everything would work better, but it didn't, I felt really ripped off.Reasons for Switching to Odoo
I chose odoo for price and level of service without asking for references to other companies, over time I realized that other companies like mine went through the same thing.- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Odoo Hosted is Kewl
Reviewed on 15/12/2020
I wanted more than "just QuickBooks", b ut, I still wanted it to be simple. Odoo delivers.
Pros
Odoo hosted is awesome. It's features are robust and simple. It's easy to start experimenting for free with new integrated technologies and then turn them on in production as it makes sense econimically as we scale our business. It's high quality open source software written in Python and leveraging PostgreSQL for the database. Personally, I'd love to be a contributor to the Open Source portfolio of features and products (if only I had the time). Also, they have friendly and very knowledgable support staff that are there to help you succeed without any high pressure tactics. They are in it with you for the long term. I can not recommend Odoo enough.
Cons
I don't have any real complaints yet. So far I haven't needed much technical support and things are pretty intuitive (once you start using it).
Alternatives Considered
QuickBooks Desktop EnterpriseReasons for Choosing Odoo
Wanted more features AND a better Web UI. In short, I wanted real ERP sioftware, but, still wanted ease of use.Switched From
Quickbooks Online
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great ERP and the Cheapest of them all
Reviewed on 29/03/2020
It is Great, Cheap, Easy to use, Easy to Setup, a Great ERP with a lot of things that you can change.
Pros
It is very easy to use, you can see that the uSer Interface is done to be used by anyone, it is easy to setup, and in Timing against others, it is Awesome.
Cons
The Support is Slow, you need to wait a lot for something to be resolved (in Mexico).
Reasons for Choosing Odoo
Because Contpaq Have a lot of Errors, and the Support is HORRIBLE, a ticket can be solved in MONTHS.Reasons for Switching to Odoo
In 1 Word "PRICE", they are for Huge companies, Companies with more that 500 Employees or with a lot of Profit, It is easy 20 Times the Price of Odoo.- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Open Source ERP/CRM - Or Shareware
Reviewed on 16/02/2020
I solved all my integrations in one place:
From using planner, teams, excel, etc.
I just do a pipeline with all my work, clients, contacts and even do e-mail marketing and my website design using it.
Pros
Odoo is easy to install / deploy using Docker or a Cloud image from the Amazon Marketplace.
You have everything you need to run a Business, from the communications of a team, sales, quotations & project planning.
It has a lot of modules available in a marketplace.
Cons
It is supposed to be open source, which gives me the perception of costing less...
But costs tend to ramp up quickly when you start using premium modules (And basic at the same time, like accounting).
They have to be paid even in the OSE.
Reasons for Switching to Odoo
Ease of implementation. It just works out of the box, in test environments and the interface is simpler.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We liked them so much we Partnered with them
Reviewed on 23/12/2017
All of my systems and customer data are centralized in one easy to use system
Pros
As a former Netsuite and Salesforce partner, our clients demanded more in the form of ease of use, mobility and functionality without breaking the bank. We started off by migrating ourselves off of our Netsuite system. This move simplified all of our daily work lives so much, we brought this solution to our client base. From Professional Services, Manufacturing and Warehouse operations, Odoo was an excellent fit and an extremely good value. The company improves the software almost daily and with thousands of prebuilt apps in their app store, adding major functionality and workflow is simple. Also the open nature of the code makes it the absolute most flexible ERP/CRM/MRP software on the market.
Odoo maintains a few versions Community(Free) and Hosted(Saas) and Enterprise(Self Hosted). We recommend either Hosted or Enterprise(Most Recommended) for business. The Community edition is mostly for developers to have an easy way to learn the basics. The Enterprise edition is packed with additional advanced features necessary for production use, and is supported by Odoo and the Odoo Partner Channel.
Any company in the search for an ERP system should include Odoo in their list.
Cons
Documentation needs improvement. Most documents and answers are not centralized but scattered between Youtube, and Odoo Community and GitHub although they have been building a training portal.
Response from Odoo
Thanks for the review VCloud9 team! We are excited to hear how your experience with other ERP systems like Netsuite has helped to identify key value indicators when doing software implementation. We look forward to continuously adding value to your projects in the future!
- Industry: Business Supplies & Equipment
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Cool idea - Terrible PAID customer support - Buggy software
Reviewed on 26/06/2020
Very frustrating. I'm used to working with Open Source platforms and expect no support from platform developers except forums and white papers. When I pay for support, I expect support. Odoo PAID customer service acts like they are donating their time.
In short, unless you have a python coder on staff, do NOT use Odoo.
Pros
*Opinions shared are from a 20 year marketing pro who knows his way around HTML/CSS/JS/PHP and running a LAMP config server.
Tons of features and full suite of integrated apps. But all of them are buggy and PAID customer support is terrible.
Cons
*Opinions shared are from a 20 year marketing pro who knows his way around HTML/CSS/JS/Lite PHP and running a LAMP config server.
Terrible customer support. I mean, really, really bad. Takes a week or more, if ever, to get email questions answered. When answered, I get responses like this.
"Yes, you are right. That is broken. We might fix it in the next VERSION. Or, you can pay us extra to fix it in this version."
Odoo customization cost base development fee plus $5per dev hour per month forever. So, a 20 hour CSS/HTML/JS customization would cost BASE, plus $100 per month FOREVER.
Odoo.sh multi website platform is a nightmare from SEO pov. Out of the box themes are responsive, but rudimentary. Their ecommerce themes are very bad.
Back office sales order process takes about 20 clicks to complete .
POS systems have limited hardware options
Adding inventory is multi-screen / excessive click function.
Shipping apps don't work well.
All non-tech staff HATE the platform.
System generates excess volumes of emails that can't be turned off.
Paid hosting doesn't support NON WWW domain names. I never saw that problem in 20 years of hosting websites!
The list goes on, but there isn't enough space here to write all the problems with the PAID version with PAID customer support.

- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Reliable ERP that works for everyone
Reviewed on 02/02/2018
Increase in efficiency of running my business by 60%
Pros
8 years ago we were actively helping some of our customers implement SAP. I was researching on a better system that is affordable for small and medium business as well. I found OpenERP(Now Odoo) and give it as an R&D project for my team to learn. Seeing the ease and freedom, we implemented it for our business and partnered with Odoo and started providing it as one of our core services to manufacturing/Retail and Wholesale companies in the US and abroad. Main Pros are
Base Opensource - Source Code available
Modular Architecture
Software doesn't dictate how you should run your business - highly customizable
Availability of custom modules for almost every integration
Availability of developers and implementation partners
No Vendor Lock-in and unexpected 300% increase in license costs
Affordable for 5 people business to large corporations
Can be installed on highly secured private dedicated military grade servers for compliance
Cons
Documentation is scattered across different channels, needs to be centralized.
Odoo is still a young company and has a long way to go compared to SAP, but they are working on it.
Response from Odoo
We appreciate the awesome review Anoop! Glad to hear the flexibility of the Odoo ecosystem is an important point for you. We will continue to make our content (especially documentation) more accessible and comprehensive in the future. Thanks for the review!
- Industry: Architecture & Planning
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Improve customer service speed and training manuals and videos
Reviewed on 17/01/2017
The software has the ability to do anything you want, but the process of customizing needs to be improved. If you are not very computer savvy, there is no way you could use this software or even think of ways to make it better. The customization team needs to take more of an assertive role with helping people figure out what they could do to improve their processes and their software.
In addition, because it is so highly customizable, there needs to be top of the line customer service, which there isn't. There needs to be a tech support number to call at all times, because businesses are relying on your software. Right now if you put in a support claim, it takes 34-48 hours to receive a response and then there is so much back and forth, it usually takes 2 weeks to get anything resolved and in the business world, that is not acceptable. The customer service agents should pick up the phone after the first email, if they don't understand what is going on.
Pros
Customizability
Cons
Difficult to learn and difficult to maintain without an IT department.
Response from Odoo
Thank you for your feedback Michael. We always appreciate hearing from our customers and their experience with Odoo. We are always improving our product and hearing what our customers think is important.
Regarding the training, a few months ago we launched our brand new training platform to help people learn more about Odoo: https://training.odoo.com
Note that if you already have a success pack, be sure to ask your consultant about a free access code to the eLearning platform.
In addition we also have a lot of user documentation on our website, available here: https://odoo.com/page/docs
I'm sorry to hear you've had some issues with the support team. Our support teams are now available 24/5 with teams located in the US, Belgium, and India to provide coverage across every timezone.
I hope this helps and that you continue to enjoy your experience with Odoo! :)

- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Reporting required more work
Reviewed on 30/07/2019
smooth business process and streamline activities
Pros
user friendly, fast, least expensive, adaptable
Cons
Reporting, lack of in-depth analytics,
Reasons for Choosing Odoo
very limited business scopeSwitched From
ERPNextReasons for Switching to Odoo
user friendly and least expensive- Industry: Consumer Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
BEST ERP system for your company
Reviewed on 08/09/2022
Pros
If you want to save your organization a bunch of money and move away from Oracle, Saas and other expensive ERP systems. This is the system for you and your organization. Try it out, test and see the automated workflows that can be created to reduce admin costs immensely within your organization.
Cons
They moved away from a free version to a paid version but it’s still worth the price. IT could have handled all the customization even via the free version but they have now centralized the software with automatic updates.
Alternatives Considered
Sage 50cloud AccountingReasons for Choosing Odoo
They streamlined our business and saved us thousands in costs.- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
"Odoo: The Smart Choice for Enterprise Resource Planning and Customer Relationship Management"
Reviewed on 17/02/2023
Odoo is a widely-used and well-regarded open-source ERP and CRM platform with a comprehensive suite of features and modules that can be customized to fit the specific needs of a business. Its scalability, flexibility, and cost-effectiveness make it a popular choice for businesses of all sizes and industries. While some users have reported challenges with the initial setup and customization, there is a robust community of developers and users who contribute to the project and provide support to one another. Overall, Odoo is a powerful and reliable platform for managing business operations.
Pros
Odoo provides a wide range of features and modules that can be adapted to fit the specific needs of a business, and the fact that it is open-source allows for a community of developers to contribute to the project and keep it up-to-date. Additionally, Odoo's cloud-based platform and mobile app enable businesses to manage their operations from anywhere, anytime.
Cons
Some users have reported that the initial setup and customization of Odoo can be complex and time-consuming, especially for businesses that require extensive customization. Additionally, some users have found the user interface to be less intuitive and user-friendly than other ERP and CRM software. However, these issues can often be mitigated by using Odoo's extensive documentation, community support, and training resources. Overall, Odoo's benefits and features outweigh any potential drawbacks for most businesses.
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Odoo's flexible design sets it apart from other business management software.
Reviewed on 01/03/2023
Overall, if a company is searching for a strong, adaptable, and user-friendly business management software, I would heartily recommend Odoo. Odoo is a fantastic option for organisations of all sizes and industries thanks to its flexible design, user-friendly interface, and robust capabilities.
Pros
Odoo Whether it's for project management, CRM, eCommerce, inventory management, or any other area of business management, it enables firms to select the apps they require. Businesses get a complete, real-time perspective of their operations because to the applications' seamless integration with one another.The user-friendly interface of Odoo is yet another outstanding feature. Anyone with minimal to no technical knowledge can nevertheless utilise the system and complete jobs quickly and effectively. As a result, firms are able to save time and concentrate on more crucial areas of their operations.
Cons
Technical Knowledge: Even though Odoo's user interface is simple to use, setting up and configuring the programme still calls for some technical know-how. Those without a background in IT or software development may find this difficult.Odoo is quite adaptable, however configuring and customising it to fit unique corporate requirements can be time-consuming and difficult. Third-party consultants may be needed to help with this, which will raise the overall cost.