Paylocity Reviews

My favorite part about paylocity by far is the ability to connect tax documents when filing taxes. It makes it so easy!

There are some limitations and will take some time to set up specifically to your use case, but the support is awesome and once you get it figured out, it's pretty smooth. Could use some more customizable/user friendly reporting though.

I find the reporting feature to be robust because the reports available contain all of the information I need to report on. E.G., Date of Hire, Supervisor name, employee list, payroll data.

The paid time off balance information really needs to improve. Currently, employees don't see any accrued or used PTO until the next payperiod (semi-monthly). Employees would like to see their balance in real time.

It works, but takes some time to get used to the layout to be able to find necessary things.

It just isn't easy to use. The site pushes you to use a mobile version, but it does not work well on phone so it pretty much locks you into using a tablet and what if you don't have a tablet? Every time you log in you have to remember your employer ID which is just inconvenient. On top of this, sometimes even knowing your user name, password, and employer ID the site will just not let you log in.

We have a team of over 30 people, and our scheduled assignment for the day can change daily. It is great to be able to view every employee, where they are scheduled for the day, and any other important notes. The software keeps track of PTO time, hours worked, and you can even make adjustments to your time sheet.

There are so many features that the software is capable of, and our business does not use them all. When switching to this there was a learning curve as with any software.

I love the Paylocity platform! It's intuitive and I like how most of the functionality "speaks" to each other (i.e. you can send hires in the recruiting function over to the onboarding function and then over to payroll).

Within the last year I have had a LOT of change in my account managers - both my main rep and my benefits rep. It's a bit frustrating because I was working with my old reps on stuff that the new folks don't necessarily know about and then I have to explain the issue all over again.

This software comprehensively ties together many aspects of a human resources department. This makes it easy for a small business owner who may not necessarily need to hire a individual dedicated human resources to facilitate the necessary components of providing wholesome employment. Paylocity has strong reporting and data processing in addition to robust customer support that effectively and efficiently help troubleshoot potential obstacles.

It seems that some aspects of the software don't exactly tie together. For example, when entering an hourly employee group in HR and Payroll, I often forget to add them into employee groups in time and labor. Subsequently, the supervisor has no way of tracking the employee's timecard. Additionally managing benefits in the employee's payroll file versus the HR file. Although this may be because our company does not fully utilize the benefits package that Paylocity offers.

I do enjoy some of the features that show comprehensive numbers and statistics regarding my paycheck and pay, hours worked and logged vaction time - the figures that are easily and readily accessible are great on this platform.

As a user, I feel that accessing paystubs and information regarding paychecks should be a painless and relatively easy process. With Paylocity WebPay, it feels as though every time I try to access a page or a separate part of the platform, I'm wildly sent back and forth through separate parts of the site/app, preventing me from doing what I was attempting to accomplish in the first place. I dread going on the site simply because I know that I won't be able to easily look at the pages I'm trying to access without being redirected unecessarily spun around the site.

It is great to have everything in one place and so easy to use

this is by far the best payroll system that has been used by any company I have been a part of.

It makes HR functions such as COBRA and Medical Reimbursements easy and painless. Fast customer service.

Implementation process could be cumbersome but CS is there to help with questions.

I love how it’s easy to keep track of pat

I hade zero issues with this software and think it’s perfect for any pay roll company

Paylocity is intuitive and simple to use. Prior to implementing Paylocity, our team members used paper to record all hours worked. The switch to recording hours in Paylocity was seamless amongst our team members.

We didn't find any aspects of this software to be difficult to learn or use. If anything, I believe we could use more of Paylocity's features, such as applicant tracking and benefits management, as time progresses.

We love the mobile capability for our team. Most features are accessible from smartphones, which helps our technicians in the field.

The benefits of EDI transfers were more of an issue that it's worth implementing. Rates changes and the open enrollment spreadsheet is cumbersome. It's our least favorite product.

The ease of processing is what I like most about the software.
It is functional to our needs, especially the tracking of hours, wages, and benefits which make reporting and budgeting easier.
Best customer service.

The most difficult to understand is the ACA tracking. Some employees always need fixing.
Entering Holidays from year to year sometimes has issues in making sure that it automatically loads into employee files.

The end user employees are able to take care of most questions and issues themselves through the Self Service Portal. Our semi-monthly payroll entry is simple. Like how the recruiting information for a new employee rolls over to onboarding and HR seamlessly.

There are some processes that aren't intuitive. For example, setting up HSA bank accounts for individual employees. The integration with our benefits software is a little buggy. There have been errors and I still have to go into our benefits system to make sure terminations and new employees are rolling over.

We are a small firm (10 employees), so we did not need a robust system to manage our current payroll. We were looking for something which would grow with us, so we wouldn't need to change systems. Paylocity offers many tools which we are not currently using, but will need in the future. It is very easy to run Payroll, Customer Service is timely in their responses and keeping the customer updated if an issue takes a little more time to resolve.

The connection to our financial software system, QuickBooks Online, is not intuitive. Even after a year and a half of using Paylocity, the connection is still not set up properly because the heavy lifting is done by the user. It would be helpful if Paylocity would take a more active role in setting up the link.

Paylocity has an amazing support team. When I need something, I call and someone is there to help me immediately. I never have to wait on hold or for a call back. Very user friendly!

The implementation was rough, that was three years ago, so maybe things have changed, but I was over promised and underdeliverd. The sales team needs to work better to truly understand all the things the systems can and can't do

all the features for the price...I can post jobs, manage applicants, onboard them, and move them to Payroll with one system...

The employee training and compliance training is lacking and I don't appreciate them charging a price for these features that seem to me should be included.

The product has excellent, though not intuitive, report writing capabilities.

Implementation was a challenge; platform has week customer support often taking days, or even weeks, to have issues resolved when they crop up. The system is complex, as most powerful systems are, and finding employees with experience with the platform is difficult.

I love the interface and intuitive location of tabs. Finding what I need is easy and the search gets me answers to most questions without having to call tech support

I don't like that my account manager keeps changing, I understand turn over is high currently but it's much better to not have to "fill in" each person I call on whatever issue we were working on. There is currently a gap between what we can do remotely on the mobile app and what we can do in the browser based system. I need more functionality on the mobile devices.

The software is user friendly. We had a very good sales rep. that pointed out the key items we would be getting with Paylocity that we did not have in the product we were using.

That time &labor and HR & payroll are two separate platforms

The customer service is really great. I am able to call my dedicated service person any day of the week and they know me and my needs. If my dedicated service person is ever unavailable, then the other reps i contact are very helpful as well.... you don't see this with every HRIS system.

They also seem to care about our requests for system improvements which I think is critical. I find this system fairly easy to use given my experience with other systems. The reporting is good for the most part although some custom reports cost extra which is not cool.

I have really enjoyed the in-person conference offered to clients especially since they let clients meet one-on-one with the actual product developers and ask questions and make suggestions for needed upgrades.
Upgrades come on a regular basis and are available to users immediately without changing "products" which is fantastic compared to some other vendors.

The modules i am not using like applicant tracking, recruitment, onboarding, benefits management, etc. aren't really built out enough to make them worth the high price. I still have to use other software for all of those services because i've found better vendors that do most of what i need and they aren't as expensive as the Paylocity add-on. It's too bad, because I'd really like to use one system for everything. Upper management is not accessible which is disappointing.

There is no way to add volunteers and independent contractors into the HRISI system for free - this is usually available from HRIS systems.

The product is both well designed and executed. While implementation and support have been another story, the product's functionality and ease of use have been enjoyed by both our administrators and users.

Unfortunately, our organization had an extremely poor implementation experience. Like many, our industry has some unique payroll tracking and reporting requirements; however, through numerous meetings, Paylocity's salespeople and implementation specialists ensured the product could handle these requirements out of the box. With consultation from Paylocity's team, we scheduled over three months to implement and test the product before going live for a stress-free experience. Unfortunately, our experience was the opposite of what was promised. In addition to breaking numerous commitments and being misadvised by our implementation specialist on multiple occasions, we were not re-assigned an implementation specialist for over a month, which pushed us past our "go-live" date.
Ultimately, we had to self-implement the product to a large degree. After seven months with the product, we are still waiting on promised fixes to multiple issues. We have tried for months to address these experiences and concerns with Paylocity's [SENSITIVE CONTENT] of Implementation Services and other higher-ups. Unfortunately, our e-mails go unanswered for weeks, and the short responses we receive don't address the topics we have raised.

Paylocity Web Pay is so easy. I love the fact I have access to this portal from anywhere. This option allows me to transmit payroll, run reports, update records from home, vacation, etc. Adding/deleting new earnings/deduction codes can be done by me. I do not need to get the approval from Paylocity to update my account settings. Employees can easily find their way around the portal, if used frequently. It's a slow learning process but eventually they embrace it. Managers have access to their team's information so instead of me providing the info they need, they will log into the portal and look for the info. Report writing is very simple. I am able to customize my own reports. I still export into Excel and format it, but overall, pulling the info I need is easy enough to do. There is a phone app for Paylocity, which is employee friendly! This is a great option if you're not in front of a computer to update personal info and submit time off requests. Reports live on the cloud, so no hard copies are provided when payroll is transmitted.

One thing I like least about this product is managing time off. We use a different system to track time and unfortunately the two systems do not talk to one another. We Pay does allow for me to keep into account the employee's time off to reflect their pay. Unfortunately, because of our industry, the time off submitted is always not so accurate so the system is set up to only track time off requests. I manually have to enter taken time - info based from extracting data from other system being used. I don't know if this system offers mass updates. I don't know if I can change a deduction amount across the board. For example, I had to increase each employee's medical premium by going into their records. It would have been nice if I had the ability to mass update all the employee's premiums based on specs. I would love it if I can edit a canned report. This option is not available.

Paylocity is easy to navigate for our employees. A busy, growing company needs all the help it can get in helping employees be somewhat self sufficient. We are able to keep all of our employee data in one spot and have easy access to customizable reporting.
Our service support team is responsive and so helpful. We don't have to be experts in anything when we have them working alongside us to solve problems and issues that arise with benefits and payroll administration.

Can't think of anything I dislike., we have been very pleased!

Paylocity makes it easy to track and fill out our time worked every day. While that is where it finds its daily usage on my end, Paylocity also has a number of additional functions to its website capabilities. With Paylocity, I can keep track of my paychecks, my available time off hours, request time off, and monitor those requests.

Paylocity's interface and number of functions can make it rather difficult to find the section of the site I am looking for at times. We have to input our time and tasks into Paylocity regularly, but the site's security logs users out after only a few minutes of inactivity, though it only logs out once you try to update a timesheet or navigate to a new page on the site, and I have found it to be buggy at times when trying to log back in after this occurs. Some sort of timer and "keep me logged in" option, or at least an automatic logout after X amount of minutes, would be incredibly beneficial.