Proliant Reviews

The customer service is top notch. Whenever we need help with something I can always count on [sensitive content hidden] responding in a timely manner and with great direction.

The scheduling software did not meet our needs, so we are using another program for that.

Proliant is very easy to use, for the most part. The system makes sense. The products offered for the price are the best bang for your buck when compared to other HRIS. Also, the dedicated service team is wonderful and makes things so much easier, especially if you are a smaller company.

The functionality between Proliant and their Time and Labor system is terrible. There are constant issues with the communication between Proliant and Time and Labor, causing somewhat of an administrative burden. It's manageable, but a pain.

I love that the system is easy to use as an employee as well as as an administrator.

The one thing I would change is the ability to enter specific hours on the timesheet instead of just the total hours worked.

Searching functions are great, everything in one place. We’ve had two successful trainings when adding new products to our lineup. The addition of two new entities went relatively smooth, [sensitive content hidden] was awesome. We’ve also had great help and success from [sensitive content hidden]. It’s too bad those types of people are not account representers.

Needs to be some way of telling if an employee is active or termed while searching. Better explanation on the reports you can run. Easier functionality for all entities.

[sensitive content hidden] is what makes your software usable honestly. We have had some major issues over our time with this software and she has been the best asset to our account.

The bugs or glitches that are present in the software are nerve rattling at times. Your inability to handle insurance for our benefit class 1 employees is bothersome making more pressure on me to ensure all aspects are handled appropriately.

Complete package solution to manage human resource and payroll in one location

Reporting can be buggy and hard to create or find the report that has the information needed

First, [sensitive content hidden] is the best customer service rep I've worked with. Secondly, the product is easy to use and grab most data from.

The reporting functions in the time and labor needs improvement. We are not able to grab time in Excel format without a lot of steps. Something is not compatible with our basic Microsoft systems.

Easy to use for myself and employees.Never have any issues. Account reps are quick to respond to inquiries.

Nothing to dislike really. The formatting of the register is a little difficult to understand but is manageable.

Customer service and it is so easy to use.

Wish there was a way to archive terminated employees.

The software is ver easy to use and the support is very quick to respond.

There is really nothing that I have encountered that I do not like about Proliant

I love how user friendly it is. If you don't know something about the system, you can pretty much use the help/training to figure it out. If not there is always personalized support. I also love how responsive the Proliant team is. If there is ever something I need, I hear back the same day and get a very quick turnaround time.

Additional State Specific HR laws. Also Industry Specific laws/regulations.

It is very easy to use and is set up in a very practical manner.

I do not have really any dislikes, maybe that it makes me change my password as an admin to often.

I like that it is mostly intuitive and user friendly for someone who is technically challenged.
I like the NovaTime solution for time and labor...much better than AOD, which was horrible.

I do not like that RPO and NovaTime are separate systems...would really like one integrated system. It is very difficult to get employees set up to track hours on their phone. The process to link RPO and NovaTime is complicated and not intuitive.
Report writing is not intuitive.

It's functional. We love the service and the people at Proliant.

It's not that user friendly. The modules don't meet all our needs. ie. PTO tracking, training, performance management, compensation

I like the ease and accuracy of the actual processing of the payroll.

The difficulty in new employees setting up access to the time clock.

It takes away a lot of the manual entering I used to do which leaves less room for error.

You have to scroll down and get to the bottom of the screen to save something.

This software is very user-friendly. The training went very smoothly and it is nice to have your own go-to person when you need them.

Having to refresh in Time & Labor after working in it for a period of time.

It has so many features to play around with and utilize.

It can be a little intimidating for our staff who aren't as familiar or comfortable using online systems.

Proliant has several pros such as: the ease of using payroll, the ease of using ESS, the ease of employee self service. I love on the Adminstrator side the ability to use the Notification feature to communicate important information to the entire company or the ability to just notify one person.

Cons: Proliant and Time and Labor do not sync properly, Time and Labor is a whole nighmare itself and you can never get help in resolving anything in it so you just deal with it. You can go in TL and change something and go back in it 30 mins later after the system syncs and it reverts itself back to what it was. When we reported this we were told well you dont have to worry about that it doesnt go anywhere anyway, YES it does it notifies the Executive of the Company who is getting all these notifications. We change it again and the next day its right back where it was. Than it has new hires who are Parttime reverting to Fulltime, so you have to go in and change that. When we an admin is no longer with the company and we terminate them in Prolaint it doesnt sync to TL so we have to email someone to terminate them when we should be able to terminate them as an Admin. We should have more freedom as HR to terminate or add where needed.

The best thing about Proliant is its cost. The software is not very expensive compared to other full suite payroll options. Additionally the main UI is somewhat pleasing and simple to use.

The worst thing about Proliant is its software. I am not sure if there is someone behind the curtain constantly changing permissions and data, but those things were certainly to us. Furthermore, their customer service is abysmal. Never have we dealt with such a company that was so inept at its own system. Even though our representatives were the "experts" they constantly had to communicate with other departments and their superiors in order to resolve even the most simple of issues.

Relatively user-friendly, customer service is very responsive, implementation was smooth. Any minor issues that come up are addressed immediately.

The product itself can be a little clunky. The mobile app is good, but has some issues- specifically: lag time where the employee thinks the time punch didn't go through so they double-punch. Some of this depends on the employee and wifi, but this happens even when wifi is strong. Hoping this is resolved in later versions. Also, the different components (ATS, Benefits portal, Payroll, etc.) while the systems talk together, there is a certain amount of clunkiness between systems (i.e. different branding, etc.)

There are a lot of customizable features.

The customizable features only work in certain ways and and is not the most user friendly. Some parts purchased at the beginning still do not have a working solution almost 2 years in.

Overall ease of use .................................

time clock's do not work very well. PTO accrual features do not work for our company. time and attendance seems mediocre compared to others. on-boarding could be better, reason we don't use, person that did the initial review wasn't very good

The software is easy to use for those inputting time.

Report writing is not as efficient as other payroll system. It often takes several calls or emails to get items taken care of for reporting needs.

It is easy to use and helps keep track of all of your administration needs. Especially the Benefits side.

The reports are not the easiest to use.