Proliant

4.5 (324)
Discover the perfect balance of technology and service.

Overall rating

4.5 /5
(324)
Value for Money
4.5/5
Features
4.2/5
Ease of Use
4.2/5
Customer Support
4.5/5

90%
recommended this app
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324 Reviews

Parker
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product to Streamline Payroll

Reviewed on 28/02/2023

No matter what size of the company, with tools such as Proliant, any company can offer benefits to...

No matter what size of the company, with tools such as Proliant, any company can offer benefits to employees that compare to the larger companies.

Pros

This product gives small companies like ourselves the capability to offer benefits to our employees that compare to the larger companies.

Cons

There is no integration with our timeclock

Sandy
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Summary

Reviewed on 29/10/2021

Pros

The Proliant product is easy to use and features are very applicable. There are many features to create reports and follow up. Always updating their site to stay ahead of the curve.

Cons

Sometimes their updates move icons around and you have to locate them or call Proliant. Such as adding an employee is found under employee events, but to terminate an employee you have to go the actual employee. These changes on a regular basis can be a little frustrating.

Alternatives Considered

PayScale Suite and Paycor

Reasons for Choosing Proliant

1. Been with them way too long 2. Lack of Customer Service 3. Every year pricing went up 4. When asked about adding something, always an additional cost 5. Sales people constantly contacted me when I was a client and didn't know I was a client 6. My account person always was changing and could never be contacted.

Switched From

ADP Workforce Now

Reasons for Switching to Proliant

Better options, better customer service, better all around product and cost.
Waneta
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Pros & Cons

Reviewed on 03/11/2021

Our Rep is great to work with & improvements have been made with him also being our T&L Rep as well...

Our Rep is great to work with & improvements have been made with him also being our T&L Rep as well as our Proliant RPO Rep. A challenge has been the systems (RPO/Onboarding/BSwift/Reports/Time & Labor) all working together smoothly.

Pros

Tracking accruals in Time & Labor. Having one Rep to work with his helpful.

Cons

Time & Labor: Would like to see the Leave Requests under each company code (we have 9) instead of in one list (have asked our Rep). More importantly, would like for timeclocks to not allow any more changes when they are approved/locked - changes can still be made to previous pay period. Would also like to make adjustments to archived timecards for PBJ reporting purposes (only done by Admin)
RPO - Report/analytics could use improvements in all areas - report system is not great! Implementation programmers were not consistent with implementation set up. When Upgrades are done in system, we generally have issues the next day..... things that were working no longer work as they should.

Gina
Overall rating
  • Industry: Restaurants
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Decision to Outsource Payroll to Proliant

Reviewed on 26/05/2023

We've been with Proliant for almost 10 years. Having Proliant take care of our bi-weekly payroll is...

We've been with Proliant for almost 10 years. Having Proliant take care of our bi-weekly payroll is great, but them filing our quarterly payroll taxes and yearly W2 forms is absolutely wonderful! It has eliminated my dealing with these tedious tasks and freed up my valuable time to work on various other office responsibilities.

Pros

Easily integrated with our company's timekeeping system. I simply upload the time punches each pay period then make any necessary adjustments (vacation time, sick days, etc.), submit and Proliant takes it from there!

Cons

I want to explore some of the other features of the Payroll processing system, especially PTO tracking. I do this myself outside of Proliant now but feel it may be easier to track within Proliant's system.

Mary
Overall rating
  • Industry: Consumer Goods
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Proliant Review

Reviewed on 29/10/2021

I love the customer service and that I have one person to go to for payroll, one fore Benefits, and...

I love the customer service and that I have one person to go to for payroll, one fore Benefits, and one for GL. They are all so quick to get back to me if I call or e-mail. I love their friendliness, knowledge, availability, and willingness to help.

Pros

The ACA and Benefits have been great! The payroll system/employee information part has got some getting used to. It's different and has a lot of tabs compared to other software programs I have used.

Cons

Reporting- I already commented on this in the previous page and have talked to Proliant employees about it. I have to admit I have not had any follow up on the improvements you are making.

Alternatives Considered

ADP Workforce Now

Reasons for Choosing Proliant

I REALLY loved the reporting in Paycor. It was easy to build reports and tweak the formatting. Also payroll reports auto populated and I could go to that section of the system and pull them at any time. It was convenient. We switched because of the lack of customer service at Paycor. I got a different rep each time, the reps were not knowledgeable, would provide contradicting information. ACA was a lot of work.

Switched From

Paycor

Reasons for Switching to Proliant

[SENSITIVE CONTENT] was a thoroughly knowledgeable salesman. I felt comfortable talking to him, loved his extensive knowledge of the industry. And he told me that Proliant was privately owned, which I do feel like Proliant can focus on the needs of the customers over the expectations of investors.
Dina
Overall rating
  • Industry: Wine & Spirits
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I have Taken Proliant with me through 3 job changes

Reviewed on 03/11/2021

I started using Proliant 6 years ago with a different company. I have since implemented Proliant...

I started using Proliant 6 years ago with a different company. I have since implemented Proliant in 2 other companies. The implementation has always been smooth. Proliant team is knowledgeable, professional and efficient. I can always find what reports I need in the report options, and if I can't, my support team is always willing to help build a custom report. Onboarding is a god send. Super easy for the administrators as well as the employees. Overall from start to finish, Proliant has everything we need. Payroll, Onboarding, HR functions, Document Storage.

Pros

I love how user friendly it is. If you don't know something about the system, you can pretty much use the help/training to figure it out. If not there is always personalized support. I also love how responsive the Proliant team is. If there is ever something I need, I hear back the same day and get a very quick turnaround time.

Cons

Additional State Specific HR laws. Also Industry Specific laws/regulations.

Alternatives Considered

Paycom, ADP Workforce Now and Paycor

Reasons for Choosing Proliant

We are a growing team, and needed a much more efficient system that had more features.

Reasons for Switching to Proliant

Pricing, Some of the systems are way to Broad for our small team.
Cathie
Overall rating
  • Industry: Restaurants
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Proliant are Industry Leaders

Reviewed on 29/10/2021

I would highly recommend Proliant for all Payroll & HR services. They have proven to us to be the...

I would highly recommend Proliant for all Payroll & HR services. They have proven to us to be the industry leader!

Pros

Proliant was the best decision for our organization in 2014 because they were by far the industry leader in understanding the Affordable Care Act. As a multi-company with mostly hourly employees we needed professionals that could guide us through the law and help us be and stay compliant. We were able to continue to be an E-verify employer with the Talent Acquisition & Hiring feature. Proliant's commitment to providing employers with tools to navigate the ever changing laws brought them to the top again during the Covid-19 Crisis and reporting for the PPP loans and tax credits. They provided weekly webinars to their clients and offered great customer support.

Cons

Although the software is user-friendly, I would like to have available training sessions with professionals.

Pam
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Proliant Review

Reviewed on 30/10/2021

Overall I like Proliant a lot compared to the other payroll companies I have used in the past.
I...

Overall I like Proliant a lot compared to the other payroll companies I have used in the past.
I love the fact that I can always talk to the same person and if I have a question it gets answered right away and I don't have to call 10 times and talk to a different person each time and my problem never gets resolved like it was with my previous payroll companies, and if I leave a message my calls get returned in a timely manner.

Pros

The easiness of using it. Once you learn how it works it's easy to find what I need and to input payroll, as well as put in deductions for my employees.

Cons

The reports for work comp audit could be easier to find and use. I always have trouble making sure I'm not sending in the wrong dates for the audit from year to year. What makes it hard is the date of the checks versus the dates worked in that period, to make sure it lines up from year to year without overlapping. I don't want to pay work comp double because of sending the wrong dates.

Audrey
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Proliant review

Reviewed on 24/05/2023

Our needs have outgrown the Proliant system.

Our needs have outgrown the Proliant system.

Pros

It is very basic, uncomplicated. The reps are nice.

Cons

We have very little control over anything in the system. Many updates (i.e. terminations, updates to GL-related reports) require tickets to be submitted to Proliant support teams rather than allowing us to make the updates ourselves. The turn around time for Proliant support varies widely from a day to several months.

Matt
Overall rating
  • Industry: Veterinary
  • Company size: 501–1,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Overpromised and underdeliver

Reviewed on 26/05/2023

Pros

All the features that it offers, although we are unable to use them yet. I was excited for to be able to send all employees text messages, push notifications, and emails all at once for internal communications. 6 months in, it is still not implemented.

Cons

They overpromised a lot, and we have had a ton of issues with reporting. We had to escalate multiple times before things started getting done. There is a disconnect between sales and operations.

Donna
Overall rating
  • Industry: Building Materials
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Could be better

Reviewed on 29/10/2021

It's OK but could be a lot better. A lot of work is needed with the timekeeping interface and...

It's OK but could be a lot better. A lot of work is needed with the timekeeping interface and reports.

Pros

Most of the payroll features work well when an update doesn't break something

Cons

The timekeeping interface is a nightmare. It works well enough on it's own but the interface is not good. The customer support for the timekeeping feature is mostly non-existent.
The reports and report writer are not that great. The reports consistently leave employees out and you can't rely on the answers 100%. The report writer doesn't have cumulative total fields to create concise reports.
Much of the maintenance is not available to the administrator and you have to rely of support to update your tables for payroll and timekeeping; especially timekeeping.
Updates to software aren't adequately tested before turnover

Alternatives Considered

Paycom, ADP Workforce Now, Paychex Flex and Paylocity

Reasons for Choosing Proliant

Infinisource did not treat void checks correctly

Reasons for Switching to Proliant

Perceived better reporting and void check treatment
Amy
Overall rating
  • Industry: Religious Institutions
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good Payroll Solution

Reviewed on 03/11/2021

We have had an overall good experience with Proliant after implementation which was very difficult...

We have had an overall good experience with Proliant after implementation which was very difficult for us.
It takes much less time to process payroll now that we have electronic timekeeping and can draw funds from more than one bank account.

Pros

I like that it is mostly intuitive and user friendly for someone who is technically challenged.
I like the NovaTime solution for time and labor...much better than AOD, which was horrible.

Cons

I do not like that RPO and NovaTime are separate systems...would really like one integrated system. It is very difficult to get employees set up to track hours on their phone. The process to link RPO and NovaTime is complicated and not intuitive.
Report writing is not intuitive.

Phil
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Proliant for rapidly-growing firm, great access to data

Reviewed on 03/11/2021

Pros

Implementation was very easy
Payroll tool is straightforward
Report Writer is fantastic

Cons

PTO management - no forecasting, review of time tracked versus requested
Variable payees on payroll can be tough to manage occasionally (we have a 1099 payroll that runs once monthly, and the payees vary - often they won't show on the payroll and we have to add them every time)

Alternatives Considered

Traliant, Justworks Hours and BambooHR

Reasons for Choosing Proliant

We had seen declining service levels from our PEO as they were acquired by larger firms (twice!) and we were fed up with the lack of direct access to our payroll and benefits data.

Reasons for Switching to Proliant

Cost, service during sale, access to data, technology forward toolset
Julia
Overall rating
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

IDA's Review

Reviewed on 08/11/2021

I absolutely love Proliant and our customer service rep, [SENSITIVE CONTENT].

I absolutely love Proliant and our customer service rep, [SENSITIVE CONTENT].

Pros

I like the ease and accuracy of the actual processing of the payroll.

Cons

The difficulty in new employees setting up access to the time clock.

Julie
Overall rating
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Proliant software is at the Top

Reviewed on 29/10/2021

It take a lot less time to run payroll and if I have any problems my customer service rep,...

It take a lot less time to run payroll and if I have any problems my customer service rep, [SENSITIVE CONTENT], always has the answers.

Pros

It takes away a lot of the manual entering I used to do which leaves less room for error.

Cons

You have to scroll down and get to the bottom of the screen to save something.

Lacie
Overall rating
  • Industry: Environmental Services
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Growing Company Looking to Reduce Emails and Automate Approvals

Reviewed on 29/10/2021

Pros

Flexibility and price point were exactly what we were looking for in a payroll provider.

Cons

Integration with Intacct has been an issue when pushing and updating our employees data.

Alternatives Considered

Paycom, Paychex Flex and Paylocity

Switched From

Paychex Flex

Reasons for Switching to Proliant

Better flexibility and they took on the responsibility of updating our employees with our current health insurance provider who does not do any EDI.
Michael
Overall rating
  • Industry: Medical Devices
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Proliant

Reviewed on 03/11/2021

Overall experience is good, but reporting and built in accountability in the system is lacking.

Overall experience is good, but reporting and built in accountability in the system is lacking.

Pros

Easy to search employee information. Nice features like "adjusted seniority date"

Cons

Natural check functions are missing. For example, being able to easily see how much PTO was approved for a person vs how much was actually paid out.

Alternatives Considered

Paycom

Reasons for Choosing Proliant

Additional fees with paycom and not easy to use.

Switched From

Paycom

Reasons for Switching to Proliant

Seemed easy implementation (it was) and flexible. Seemed easy to use for end user employees tracking and submitting PTO requests.
Ashley
Overall rating
  • Industry: Wholesale
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent payroll software

Reviewed on 09/11/2021

Excellent payroll solution, great for tracking benefits, scheduling and labor metrics.

Excellent payroll solution, great for tracking benefits, scheduling and labor metrics.

Pros

Product is easy to use and integrates well with out existing platform.

Cons

Attendance On Demand is the time clock portion of the software and is a separate system. Occasionally run into issues between the two and need assistance to resolve.

Evan
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Quite a robust system

Reviewed on 08/11/2021

Staff are getting better about submitting their work hours and PTO in a timely manner.

Staff are getting better about submitting their work hours and PTO in a timely manner.

Pros

It has so many features to play around with and utilize.

Cons

It can be a little intimidating for our staff who aren't as familiar or comfortable using online systems.

Alternatives Considered

Paycor

Reasons for Choosing Proliant

I believe we outgrew Paychex. Our organization is a little unique in how we're setup and how we operate. We needed something a little more robust.

Switched From

Paychex Flex

Reasons for Switching to Proliant

In the end, Proliant seemed to offer more of what we were looking for and was the best fit for our payroll needs.
Caroline
Overall rating
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

A great product for the money

Reviewed on 28/02/2023

I like working with the proliant team, they answer all my questions.

I like working with the proliant team, they answer all my questions.

Pros

I like the ease of the product. it's very easy to use.

Cons

The problem in my opinion is that it's not very intelligent , many of the onboarding process is very manual.

Alternatives Considered

ADP Workforce Now

Reasons for Choosing Proliant

Better value

Switched From

Paycom

Reasons for Switching to Proliant

Price
Kathaleen
Overall rating
  • Industry: Government Administration
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Payroll made easy

Reviewed on 10/03/2022

Overall I am pleased with Proliant. Sometimes it takes a while to get assistance when you have an...

Overall I am pleased with Proliant. Sometimes it takes a while to get assistance when you have an issue. I think that it may be a staffing issue. It's a sign of the times to be short staffed these days. Our customer service rep is great, I just think she gets overwhelmed with calls and emails sometimes.
I would recommend Proliant to anyone who needs a payroll system.
I used to work for another payroll company and I would choose Prolaint over them any day of the week.

Pros

Using the software is easy. I like how you can edit the wizard fields to help create just what you need to enter a new employee. Easy to find the information that you need quickly by using the different tabs.
Excellent training options right from the software, you get the training any time you wish to view it.
Several useful reports are already created for use.

Cons

When the software is being updated you can lose some of the functions. They need to do more testing to make sure everything works before they launch it. Sometimes they go back and forth before they correct the issues or the server is down. It can be challenging at times.
When it works, it works great. Unfortunately, Payroll is time sensitive and when you need to use it, you need it to work properly.

Jamie
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Proliant - Excellence

Reviewed on 29/10/2021

One word "EXCELLENT": But I have to say that what makes it excellent is the Customer Support I...

One word "EXCELLENT": But I have to say that what makes it excellent is the Customer Support I have received over the years. I have been using Proliant for a little over 4 years and there is NO Customer Support (except Chick-a-filet, lol) that compares to Proliant - namely [SENSITIVE CONTENT] and her support when she is not available.

Pros

Very flexible; handles all payroll needs that I have encounter.

Cons

Here is where I think you could add some improvements: On the Multiple Entry when you want to add another earnings item and you click on that EE, it ask you to save, then you select save, then it makes you select the EE again, then it goes to single entry --- it would be nice to bounce between these two entry points with more ease.

Another item that I ran across is, let say I want to reimburse an EE $200; $100 for Vehicle expense and $100 for a reimbursement for supplies; instead of creating another code, if we had a place for a brief memo and it printed on the payroll register - same for any other code especially earnings. This would save the payroll clerk from having to do this every payroll - we run three payrolls a week.

Edna
Overall rating
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Happy Customer

Reviewed on 03/11/2021

Overall I am very happy with Proliant and how they are always on top of new guidelines especially...

Overall I am very happy with Proliant and how they are always on top of new guidelines especially through Covid-19. The customer service we received is exceptional as well! [SENSITIVE CONTENT] is always a pleasure to work with.

Pros

It is easy to use and helps keep track of all of your administration needs. Especially the Benefits side.

Cons

The reports are not the easiest to use.

Alternatives Considered

Paychex Flex
Janis
Overall rating
  • Industry: Food & Beverages
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Proliant is user friendly with great customer service

Reviewed on 03/11/2021

The set up was very effective and efficient. Setting up our company--although stressful at...

The set up was very effective and efficient. Setting up our company--although stressful at times--went off smoothly. We do a bi-weekly payroll and it is processed 99% of the time with no issues. However when I do have an issue the customer service team is very efficient in solving any issues we have. I would recommend Proliant to other McDonald's organizations.

Pros

The software is user friendly and the customer service department is incredibly helpful and very efficient.

Cons

At times there is a lag in the processing of data. Some days you can move through the software no issues, other days there is a lag in the processing of the data you are entering.

Kimberly
Overall rating
  • Industry: Farming
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

1st year user

Reviewed on 29/10/2021

We tried to "shoot for the moon" on our implementation/transition from our previous payroll...

We tried to "shoot for the moon" on our implementation/transition from our previous payroll processor to Proliant. We are truly utilizing Proliant as an HRMS solution. Our implementation took longer than expected and with such a big step from one to the other we have encountered growing pains. Our implementation team was excellent to work with and a relatively smooth transition to our customer service team.

Pros

Proliant offers many modules to customize to fit your organization.

Cons

Some modules are difficult to customize. Overall Proliant has worked to meet our needs.

Alternatives Considered

Paylocity and Ascentis

Reasons for Choosing Proliant

We moved from payroll processing to full HRMS.

Reasons for Switching to Proliant

Ability to customize to fit our needs