Tebra Reviews

We love how easy working with Tebra helps the practice, patient management go smoothly.

I would love a faster response when tickets are opened. Example, our office opened a ticket on Monday the 19th for insurance posting concerns, it is now Weds the 21st and we haven't had any response from a Tebra rep.

I like the eforce, appt reminders, communication with patients and pt can email us through the portal. Love the broadcasting.

You can do better on the referral system. It needs to be improved stream line and intergrated. Also there are dx that I can't find and I have to google ICD10 because it doesn't come up.

It was a better system than what I was using prior to the pandemic. There WAS direct phone contact with service. There WAS free onboarding and training for up to 1 hour for each new employee, there WAS ease of use with proper guidance and training. The amount of information that is compressed into this software could take years before you become an expert. So to just drop all training and help is sloppy and unacceptable.

No direct contact to a human by phone. All CSR help is an email to 1 person who is most likely overwhelmed and doesn';t get back for days. The videos to help you train on are outdated and don't make up to the updated software versions currently in use. Basically for $300 -$400 a month you're on your own.

Ease of usage, easy chart building and scheduling for small to medium size clinic

medications cannot be listed in alphabetical order or update scripts when dose or directions change.

My wife (administrator) liked the cost.

Functionality
Usability
Not user friendly
Difficult

Cost startup for new businesses are great.
Ease and transition have been helpful.

Unable to prescribe more than one medication at a time.
Needs improvement.

The staff and their support through initial setup, continued training, billing issues, and routine management of my practice. Customer support is easily the most important part of a program like this and they have a 5 star group!

I think the app on the phone has more issues than I would like but I am sure it is hard to combine all the perks of the desktop version into an app without an issue.

I’m familiar with it having used Kareo for 20 years.

Awful support. They pay no attention to reported bugs and ignore them.

Initially, the Kareo team seemed to understand the needs of a mental health practice from a business and functional standpoint.

The customer service has to be the worst in the industry. Their method of deactivating a provider is absurdly laborious and lengthy. I've spent as long as 2 hours on the phone with them just to deactivate a provider.

Right now? Not much. The notes are good, but so are Microsoft word documents.

Cannot collect payments from patients- which is a huge issue. Previously their customer care has been abysmal and they take weeks to reach out to you. Or I've left a review in the past and got a call immediately. That doesn't look good.

Easy documentation, easy to prescribed.

Not all the ICD pop-up easily and sometimes delates my doc.

I am able to manage every aspect of my practice from one platform, from Telehealth to billing and claims. I couldn't be happier!

No complaints at all. I can't think of a thing.

I liked being able to create a claim on Kareo Clinical and submit it to Kareo Billing seamlessly, where I would review and approve it and submit the claim for payment. This worked the first few months until the two programs stopped communicating without my awareness. The program does a good job sending reminders to clients of scheduled appointments.

The program apparently stopped sending claims to Kareo Billing without my awareness for several months. After making multiple futile attempts for help through Customer Service, nearly 600 claims appeared in Kareo Billing on a single day in May, including every claim for services since the first week of February. I could not get paid for services completed in January, February or March under many insurance plans.

Love the ease of the system
Enjoy the process of documentation on an EHR
Enjoy the schedule being neat

Do not like that it does not have spell-check
Lots of technical errors
Time out concerns
Processing documentation concerns

SOAP note format is intuitive, but generating charges is klunky, and then charges need applied in a separate interface, it has duplicated admin workflows rather than streamline it

Updated SOAP note working interface jumps sections down the page and trouble finding my place in the note; can get hanging text outside of a text box; sections accidentally deleted cannot be recovered and the whole note needs marked as error and start again

Ease of use and simple formats. I found the it was easy for my staff to learn the features of Kareo and the day to day work flow is enhanced by the product.

Inability to view office note and encounter form simultaneously.

I like that it is very easy to use. I don't have any trouble looking up patients and managing their records.

I don't like that you cannot switch practices and you need to log off to switch. And that's it.