GreenRope Reviews

The ability to schedule events and sign in etc. Tracking our programs and student inquiries. I love the ease of adding student information as well as setting student files up.

It can be somewhat confusing when trying to update an event. As a user having access to delete items is not available so the cons I can not speak on as much as someone who administrates this software.

Does a lot of what the more expensive platforms do and a very reasonable price. Absolutely love their "journeys" function. Staff is great to work with, and they are very responsive from the top down. Any issues are addressed immediately and you're assigned a client advocate who constantly checks up on you and your satisfaction.

No direct API as of yet between Greenrope software and my ticketing platform (not TM or Pac), though they do have APIs with other providers. The workaround is uploading my database every few weeks, which works fine, but my wishlist would be the API solution.

Test send usually come in quickly.
You can now search in the email builder tool - which is very helpful.

The tool seems buggy, it seems like they make deploy updates while we are working and folders/files are moved or gone. I've had issues with saving. Either the email doesn't save, or the subject line doesn't change. I'm not confident when I close the window that my email will be there when I needed it.

I like the ability to customize your entire system. They gave the ability for experienced coders to make the exact system they want. I don't feel like I am working within GreenRope limits!

Thus far I have not experienced anything I haven't liked. If there is one thing I'd say the use of the system takes some getting use too. For an inexperienced marketer or manager GreenRope will seem overwhelming at first but I promise it will get easier. That is my reasoning as well for 3 stars under "ease of use"

They continually send out ideas on how to easily get more out of the product, as well as webinars on new features and functionality.

More templates to utilize for a fresh email blast and a method to transition between templates. Easier way to integrate social media communications on the email blasts.

Comprehensive. Fairly easy to use. Great support and customer service, including awesome inbuilt help features.

There are a few elements we would like added or customisable. They are very minor in the scheme of things

I like the ability to store data and the ability to run reports. I use it to see who will be strong an event and for checking them in at the event.

I don’tike that there isn’t the ability to create a separate template or update an existing one. We have issues also with duplicate information or people being stuck in a specific status.

We are experiencing some serious pain points in onboarding our clients and with every turn, I ask a question on how to accomplish something and GreenRope has an answer for me.

It's not sexy or elegant, but it's absolutely robust and effective.

Ease of use and we can have wide view of our customer data. The charts provide the very good overview of the frequencies.

API connectivity to our BI tool/ or automating the process to get the data in every daya using API which is very unclear

It has a lot of features for all different levels of people using the software platform - I particularly like the email blast, ability to set up to pay online and track in the system on all attendees for our programs.

I wish that it was a bit more customizable. For attendees, I wish that we could track phone numbers and not just emails for example.

The foundation of the Greenrope CRM that then ties into all other features is easy to implement and manage. From there, you can tie in as many functions as you need: email marketing, marketing automation, etc. All of the additional characteristics make the experience more valuable as a user.

There definitely is a learning curve. This is not much of a criticism, as it is a statement that is evident when applying such a system into your business operations. Give it time, it will pay dividends.

GreenRope for marketing automation is an extremely robust solution at a very reasonable price point. I'll be making comparisons to HubSpot as I have used their solution as well. Here is what I like best:

- Track multiple websites at no additional cost, add as many users as you want at no additional cost
- No contracts, month-to-month, and very affordable for its capabilities (unlike HubSpot)
- Define user fields on contact and company level, very easy to setup and manipulate
- The 'Groups' framework of the solution allows you to align sales and marketing effort quite seamlessly
- Custom objects allow you to really take customizing your CRM user interface to the next level (i.e. creating intake forms or scripts for discovery calls)
- Tons of great features for managing other internal processes, projects, accounting, etc

- The user interface can be daunting and confusing at first, not as intuitive as HubSpot
- You cannot have multiple tabs of GreenRope open, unlike HubSpot.
- Automation is setup in 3 areas serving very different purposes, whereas in HubSpot you can perform all workflows, drip campaigns, and customer journeys in one area
- You have to request more storage space for the media library (starts with only 100MB!)

The easy searching capabilities and the email tracking services. I love having one place that I can easily search a customer's information or put a reminder to follow up with them.

I wish the software made it easier to export the information. Many times when I go to export information, it seems to miss pieces of information that are in the system.

The Customer Support and Ease of Use is exquisite. The software's functionality is accessible to any experience level.

There are quite a few functions we would like the software to have, such as the ability to be more company centric instead of contact based, that it doesn't have at present.

Reminders, and the opportunity to take control of my tasks and see how the others are doing their owns . I thinks thats awsome

The inflexibility to create emails with cool design or have the oportunity to personalized alot of stuff

Unlimited users, quick customer support when needed, great pricing, extensive access customization features.

Toggling between groups is not as user friendly or intuitive as it could be, and setup is not as user friendly as it could be.

I like that this software includes everything you need in a CRM all in one place. It allows you to seamlessly manage your marketing, social media, sales, and client projects all from GreenRope. Additionally, the interface is very user friendly with question marks next to every section that will give you further information of how to complete a task if you are lost. They also provide you with training and certifications to further familiarize yourself with the platform.

There are no downsides in GreenRope that our business has experienced. Any issues and questions we have had with the service have been solved through their wiki page, question mark buttons, and the training.

Easy to use with a simple intuitive UI. No noticeably software bugs and Great communication from the team.

Although I enjoy the look and feel of the customer facing interface, I would like if the software had more features along the lines of customization.

I used to work with marketing, so I'm pretty spoiled in the marketing automation workspace, but I am impressed with the functionality and abilities this tool has in comparison.

The only thing that has been like a blister on my foot is learning how to do things the way needed to operate how I want. This tool is not intuitive to me and my team and it's taken us quite some time to do some pretty basic stuff. If I had any input I'd say invest more energy into UX and UI! Please and thank you

Very user friendly. I use GreenRope throughout the day. It keeps me on track with tasks and follow-ups.

I wish we had more options for the dashboard. i.e. customize it so it has more of what we want to see like the funnel, etc.

First of all, I am a huge fan of Greenrope's chat feature. The team is always very helpful and patient to help resolve any issues you face.

Greenrope allows you to customize content beyond the limits what a typical builder offers, by requiring you to transfer the email from builder to the media library and then into the email as a template.

There is in depth reporting on how successful your campaigns are.

You can set up users to only access specific groups, which is extremely helpful.

This could also be consider a con, but the link to view your email in a web browser remains live even after you send out the campaign. This means that you can edit any mistakes made after the campaign. It also means that you can accidentally save over the file. (This has happened to us before and didn't realize until some people noticed it on social media. Yikes! Maybe I'm using the wrong feature here?)

The interface is sorted in a way that makes it very hard for a first time user. You really have to know what you're doing or spend a lot of time learning. I don't recommend for beginners.

There have been major bugs when you transferred the email from "builder" to "email". There were several issues with mobile responsiveness when we first started using it, and I spent a large amount of time discussing fixes with the chat support team. It ended up being a fix that I had to implement in the html, but it took a lot of hair pulling to get to a resolve.

It covers so much information, probably more than our co. needs in some ways. I like that I can track activity and keep notes of what I'm doing.

I don't like that you keep customers in the system when they "Unsubscribe" but don't let me easily access their accounts so I can be reminded of that or why they did or when they unsubscribed.

Being able to send email blasts to large groups and be able to see who opened, read, and clicked on the emails is critical to my follow up process. It is extremely helpful to know the people who are interested.

Not being able to identify people who have read emails without having to go into each individual group.