PaySimple Reviews

Great fit for any small, but growing business. Easy to set up, and use, clients seemed to like it and the customer service has been solid and very helpful with any questions.

Small changes like making it easier to search for past transactions. Right now it's a little cumbersome.

It works as advertised! The dashboard only focuses on the essentials you need to know about. The overall structure of the package is utterly logical. You can easily find credit card customers, easily see how much they have purchased, all of the related invoices and the crowning glory of this product is the fact it tells you when the customer actually paid and it tells you immediately. Again the Dashboard is a major feature because it not only has charts for sales but charts for whether the sale closed relative to it being "out there, unpaid". It tracks Settlement Summary, Failed Transactions, Expiring Credit Card Schedules, Recurring Payments, Invoices ( Past Due, Paid, Unpaid, Invoices Sent, and Overdue. There is a past due invoice Aging chart, Unpaid Invoice Exposure. It is very useful to be able to "eyeball" all the possible problems when you have one page showing all the sources of a crisis.
Another positive is that they deal with the Credit Card bank, thus managing security issues such that you never have to fear the dreaded "Clawback" due to your own mistakes. A neat friendly package.
I am so used to poor service from Software companies that I expect it. The service people at Paysimple are very motivated to make you happy. This tells me the management at PaySimple is strong.

I cannot think of a complaint I have had in two years of use. I wish I could to balance this report with negatives but there are none. I do wish they had a non-credit card version. Then I could lose my existing accounting package(an expensive subscription).

nothing- 0%
Poor- check the email trail in tech support.
Poor- check the email trail in tech support.
Poor- check the email trail in tech support.

As a company, we were double billed and had to pay World Pay direct. Tech support was never correct with their trouble shooting and every time tech support said the account was active or working, IT WAS NOT. Tech1 had many clients denied billing and this was a total embarrassment resulting in loss of revenue.

PaySimple makes it easy for our customers to make payment and view their accounts. It also is very user-friendly for our business administrator. The notifications of payment status allows for sucessful tracking of fees.

There are some features that have yet to be added. Would like to be able to delete categories without contacting the company. Trying to discover the best way to organize category items from one year to the next.

My team loves how use friendly and easy it is to use. Great value. We’ve been a customer for many years!

I’d love for it to integrate with our CRM.

Makes processing ACH and Credit Card payments simple

Having to wait 5 business days for ACH payments to actually post to our account

Set up and presentation is easy and adaptable.

Would like to have templates I can easily adapt.

Recurring billing is by far the most useful feature for us. In combination with the online store, our clients will register and set up their recurring billing and then it goes on until cancellation. Very easy and convenient!

It's a bit complicated to give partial refunds. I with this process were easier. It's nice that there is a feature where you can add a custom field for clients but this custom field is not searchable and I wish it were.

Super easy to use. If you have issues, and no time to contact via a phone call to PaySimple, using the PaySimple chat for assistance is a breeze. I like that a lot. Calling PaySimple is easy too.

I don't care for the calendar on recurring payments. You click in it and it will take you back to the month before or even two months before on the start date.

Easy to set up and get clients going. Clients can also log into their account which i like.

Could have a more modern look, i feel like its a little outdated. Wish I could issue partial cc refunds.

The product allowed us to launch a subscription program with little development and within weeks as 90% of the required functionality was out of the box.

I wish there was more options to customize features based on user’s preferences.

I wish custom fields could be edited after they are entered.

I like how user friendly PaySimple makes the web platform. Additionally customer service is incredibly responsive and helpful.

The fact that there are two different platforms for merchant services which make the charges less transparent. You have to actively check on them to be in the know.

We use PaySimple on a daily basis from in person transactions, future billing and payment plans.

We have not found flaws for our business needs at this point but we do not use all the platforms Paysimple has to offer.

All businesses need an easy way to bill their customers. My business requires it monthly for every customer to generate the recurring revenue that my company depends on. PaySimple offers an easy way to do this and I can rest easy knowing that on the 3rd day of the month, the funds hit my bank account.

I would like a way to place monthly recurring billing on invoices with multiple products sold to an individual account.

The recurring payment feature. Ease of use when taking a payment from a customer.

Searching a customer from different screens is very cumbersome. Searching criteria is not consistent from screen to screen. Some screens require first name first and others require last name first.
Payments via checking withdrawal do not appear on our daily failed payment report.

PaySimple is easy to use and has allowed me to set up payment options for the courses we provide and for our subscription program. It’s been awesome for that but also because I’m able to use it to predict income and deposits.

Also… they provide AMAZING customer service and will walk me through any challenges I’m having with the system. Now that I’m comfortable with the system I rarely call in with questions.

There are a few minor things that I would love to have tweaked but they don’t bother me enough to make me switch systems.

It is one place to do all your invoicing, receiving payments, customers can pay directly through PaySimple from our website. Also, when I have a suggestion I let them know and if at all possible, they make it happen.

The search engine has been lacking, but they have made great improvements in that area. There is a delay on the invoice page where the cursor jumps back up to the invoice number each time you click enter.

We use this for tuition billing, exclusively using their ACH billing capability. This allows us to save lots of time from processing checks and also lots of money from processing credit cards.

Be careful when you first set up PaySimple. We were accidentally set up with credit card processing when we needed to be ACH only (but with an emergency option for credit cards). Since there wasn't a way to hide the credit card feature, it is what most people defaulted to and we lost quite a bit of money to credit card processing fees.

This program is a great fit for my small but growing business , the customers liked it and I loved it. I mostly used It to set up clients on auto-debit recurring payments. The fees were decent and customer support is Very Good

I received the exact services I was looking for. They promised certain things and delivered on those promises , Therefore I have no cons to list here.

[SENSITIVE CONTENT] is very helpful. The software is easy to use and integrated into my CRM which takes less time to process payments

System has allowed duplicate payments through my crm integration. Would be nice if there was a fail safe for this.