PaySimple Reviews

I love being able to track all payments made and also make graphical comparison on my duration of payment on a monthly basis. Its a user friendly app which is very easy to understand.

The customer service is not encouraging in any way. You can hardly ever speak to a customer with the paging service.

It works as advertised! The dashboard only focuses on the essentials you need to know about. The overall structure of the package is utterly logical. You can easily find credit card customers, easily see how much they have purchased, all of the related invoices and the crowning glory of this product is the fact it tells you when the customer actually paid and it tells you immediately. Again the Dashboard is a major feature because it not only has charts for sales but charts for whether the sale closed relative to it being "out there, unpaid". It tracks Settlement Summary, Failed Transactions, Expiring Credit Card Schedules, Recurring Payments, Invoices ( Past Due, Paid, Unpaid, Invoices Sent, and Overdue. There is a past due invoice Aging chart, Unpaid Invoice Exposure. It is very useful to be able to "eyeball" all the possible problems when you have one page showing all the sources of a crisis.
Another positive is that they deal with the Credit Card bank, thus managing security issues such that you never have to fear the dreaded "Clawback" due to your own mistakes. A neat friendly package.
I am so used to poor service from Software companies that I expect it. The service people at Paysimple are very motivated to make you happy. This tells me the management at PaySimple is strong.

I cannot think of a complaint I have had in two years of use. I wish I could to balance this report with negatives but there are none. I do wish they had a non-credit card version. Then I could lose my existing accounting package(an expensive subscription).

nothing- 0%
Poor- check the email trail in tech support.
Poor- check the email trail in tech support.
Poor- check the email trail in tech support.

As a company, we were double billed and had to pay World Pay direct. Tech support was never correct with their trouble shooting and every time tech support said the account was active or working, IT WAS NOT. Tech1 had many clients denied billing and this was a total embarrassment resulting in loss of revenue.

Easy to learn and understand; easily accessible

There are areas that I believe need some adjusting. What page the system bounces you back to once you have completed something; on creating invoices the cursor always jumps back to invoice # after each item entered; and other minor things like that.

PaySimple makes it easy for our customers to make payment and view their accounts. It also is very user-friendly for our business administrator. The notifications of payment status allows for sucessful tracking of fees.

There are some features that have yet to be added. Would like to be able to delete categories without contacting the company. Trying to discover the best way to organize category items from one year to the next.

My team loves how use friendly and easy it is to use. Great value. We’ve been a customer for many years!

I’d love for it to integrate with our CRM.

Makes processing ACH and Credit Card payments simple

Having to wait 5 business days for ACH payments to actually post to our account

Set up and presentation is easy and adaptable.

Would like to have templates I can easily adapt.

Great fit for any small, but growing business. Easy to set up, and use, clients seemed to like it and the customer service has been solid and very helpful with any questions.

Small changes like making it easier to search for past transactions. Right now it's a little cumbersome.

Love the interface, it made everything look simple. I had a lot of customers and payments in the system at the time they terminated my service.

Terrible customer service. Unsure of mobile presence, they seem to have multiple apps for the same thing published. They also do not use their own card processing, but outsource it to a processor, who may or may not be compatible with your business industry. They didn't even try to tell me what was wrong when they terminated our contract.

Super easy to use. If you have issues, and no time to contact via a phone call to PaySimple, using the PaySimple chat for assistance is a breeze. I like that a lot. Calling PaySimple is easy too.

I don't care for the calendar on recurring payments. You click in it and it will take you back to the month before or even two months before on the start date.

Easy to set up and get clients going. Clients can also log into their account which i like.

Could have a more modern look, i feel like its a little outdated. Wish I could issue partial cc refunds.

The product allowed us to launch a subscription program with little development and within weeks as 90% of the required functionality was out of the box.

I wish there was more options to customize features based on user’s preferences.

I wish custom fields could be edited after they are entered.

I like how user friendly PaySimple makes the web platform. Additionally customer service is incredibly responsive and helpful.

The fact that there are two different platforms for merchant services which make the charges less transparent. You have to actively check on them to be in the know.

I'm able to easily add new customers, reference existing customer's data, and set up recurring emailed invoices or recurring payments.

If a customer has a recurring invoice and they send me a physical check, if the check arrives before the payment is due I have to go thru a bunch of manual steps to create an invoice (the recurring one hasn't been created yet), then change the scheduling so the invoice that was going to come out doesn't.

It is very easy to navigate for me and our customers.

There is one feature I would like. Currently there are two different companies that I work for and I would like the option to be able to switch over to each companies portal without having to login each time.

We use PaySimple on a daily basis from in person transactions, future billing and payment plans.

We have not found flaws for our business needs at this point but we do not use all the platforms Paysimple has to offer.

All businesses need an easy way to bill their customers. My business requires it monthly for every customer to generate the recurring revenue that my company depends on. PaySimple offers an easy way to do this and I can rest easy knowing that on the 3rd day of the month, the funds hit my bank account.

I would like a way to place monthly recurring billing on invoices with multiple products sold to an individual account.

The ease of sending a payment link to a customer and the easy to understand payment submission process.

The daily limit of $5,000 per customer.

The recurring payment feature. Ease of use when taking a payment from a customer.

Searching a customer from different screens is very cumbersome. Searching criteria is not consistent from screen to screen. Some screens require first name first and others require last name first.
Payments via checking withdrawal do not appear on our daily failed payment report.

It is easy to use and customize. Also [SENSITIVE CONTENT] is great. He has been really helpful in helping me learn the program and utilize it more fully.

There was an issue this past week with billing schedules not running as they should have. This disrupted payment plans that need to stay on schedule

The ease and user friendliness has been helpful from roll-out up to now.

Navigating some of the duplicate profiles that can build up in the customers section.

Integration from my previous payment processor was easy, plus they easily beat the price.

Wish the reports feature was more broad and customizable. In addition, more functionality with customer database would be awesome. Ideally, partnering a broader reports feature with expanding database functionality would make PaySimple exponentially better.

The ease of use and how many tools they have inside the program to help manage.

Personal Preference, I would like to streamline the dashboard. Taylor it to what our company uses all the time, not have a generalized set up.

Easy of use, very Simple, with a lots of features that make our daily job easier to do

I don't see any cons, product is very good and constantly is being approved