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296 Reviews
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Excellent Payment Processing Software
Reviewed on 05/07/2019
Meets my needs and overall have been very happy with this software. Really sticks to what the name...
Meets my needs and overall have been very happy with this software. Really sticks to what the name says - a simple payment solution!
Pros
Great fit for any small, but growing business. Easy to set up, and use, clients seemed to like it and the customer service has been solid and very helpful with any questions.
Cons
Small changes like making it easier to search for past transactions. Right now it's a little cumbersome.
- Industry: Construction
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A surprisingly useful tool for totally managing credit cards sales.
Reviewed on 06/08/2019
I manufacture, sell, and ship industrial coatings worldwide with a strong focus on the Southern...
I manufacture, sell, and ship industrial coatings worldwide with a strong focus on the Southern states.
Pros
It works as advertised! The dashboard only focuses on the essentials you need to know about. The overall structure of the package is utterly logical. You can easily find credit card customers, easily see how much they have purchased, all of the related invoices and the crowning glory of this product is the fact it tells you when the customer actually paid and it tells you immediately. Again the Dashboard is a major feature because it not only has charts for sales but charts for whether the sale closed relative to it being "out there, unpaid". It tracks Settlement Summary, Failed Transactions, Expiring Credit Card Schedules, Recurring Payments, Invoices ( Past Due, Paid, Unpaid, Invoices Sent, and Overdue. There is a past due invoice Aging chart, Unpaid Invoice Exposure. It is very useful to be able to "eyeball" all the possible problems when you have one page showing all the sources of a crisis.
Another positive is that they deal with the Credit Card bank, thus managing security issues such that you never have to fear the dreaded "Clawback" due to your own mistakes. A neat friendly package.
I am so used to poor service from Software companies that I expect it. The service people at Paysimple are very motivated to make you happy. This tells me the management at PaySimple is strong.
Cons
I cannot think of a complaint I have had in two years of use. I wish I could to balance this report with negatives but there are none. I do wish they had a non-credit card version. Then I could lose my existing accounting package(an expensive subscription).
- Industry: Design
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Crap Reseller of World Pay
Reviewed on 15/09/2021
Poor- check the email trail in tech support.
Poor- check the email trail in tech support.
Pros
nothing- 0%
Poor- check the email trail in tech support.
Poor- check the email trail in tech support.
Poor- check the email trail in tech support.
Cons
As a company, we were double billed and had to pay World Pay direct. Tech support was never correct with their trouble shooting and every time tech support said the account was active or working, IT WAS NOT. Tech1 had many clients denied billing and this was a total embarrassment resulting in loss of revenue.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My PaySimple (PS) Experience
Reviewed on 20/03/2017
Our company tried two other payment systems before finding PaySimple(PS). We are very pleased with...
Our company tried two other payment systems before finding PaySimple(PS). We are very pleased with the system and the staff we have been in contact with. There have been things over the past 2-3 yrs that we would like to see changed or things that didn't meet our needs. At those times the staff have stepped in to write down our needs / suggestions and try their best to accommodate our needs. There have been many helpful changes to PS over the past 2-3 yrs that have made the system better, more efficient, and more user friendly.
The support staff has been a pleasure to work with! She is patient, caring, sincere, and knowledgeable. She goes above and beyond to meet our needs.
We are pleased with PS and would recommend PS to other companies.
Pros
Easy to learn and understand; easily accessible
Cons
There are areas that I believe need some adjusting. What page the system bounces you back to once you have completed something; on creating invoices the cursor always jumps back to invoice # after each item entered; and other minor things like that.
- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
September 2021 PaySimple Review
Reviewed on 10/09/2021
PaySimple has been great for our business. Most helpful is that customer service is easily reached...
PaySimple has been great for our business. Most helpful is that customer service is easily reached and very responsive. Customer service is definitely a strength in using PaySimple.
Pros
PaySimple makes it easy for our customers to make payment and view their accounts. It also is very user-friendly for our business administrator. The notifications of payment status allows for sucessful tracking of fees.
Cons
There are some features that have yet to be added. Would like to be able to delete categories without contacting the company. Trying to discover the best way to organize category items from one year to the next.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great service!
Reviewed on 13/09/2021
Pros
My team loves how use friendly and easy it is to use. Great value. We’ve been a customer for many years!
Cons
I’d love for it to integrate with our CRM.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy Processing on Online Payments
Reviewed on 13/09/2021
Pros
Makes processing ACH and Credit Card payments simple
Cons
Having to wait 5 business days for ACH payments to actually post to our account
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
PaySimple is fantastic!
Reviewed on 17/09/2021
Fantastic!
Fantastic!
Pros
Set up and presentation is easy and adaptable.
Cons
Would like to have templates I can easily adapt.
- Industry: Music
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We love PaySimple!
Reviewed on 03/09/2021
PaySimple is a great asset to our business. Customer service is fantastic with quick responses to...
PaySimple is a great asset to our business. Customer service is fantastic with quick responses to question via phone and text support. Highly recomended.
Pros
Recurring billing is by far the most useful feature for us. In combination with the online store, our clients will register and set up their recurring billing and then it goes on until cancellation. Very easy and convenient!
Cons
It's a bit complicated to give partial refunds. I with this process were easier. It's nice that there is a feature where you can add a custom field for clients but this custom field is not searchable and I wish it were.
- Industry: Marketing & Advertising
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Review Source
Overall rating
Horrible Customer Service and a Paperwork Nightmare
Reviewed on 29/05/2015
PaySimple worked great for about two weeks. Then came requests for paperwork, and holds on...
PaySimple worked great for about two weeks. Then came requests for paperwork, and holds on deposits, then came the shut down with no notice. They decided my business model was incompatible with their risk factor assessment, and that the underwriters did not agree with my business model. There was no warning, just a shut down, and I am still not sure if I will get any of my customer data to continue pursuing payments.
Pros
Love the interface, it made everything look simple. I had a lot of customers and payments in the system at the time they terminated my service.
Cons
Terrible customer service. Unsure of mobile presence, they seem to have multiple apps for the same thing published. They also do not use their own card processing, but outsource it to a processor, who may or may not be compatible with your business industry. They didn't even try to tell me what was wrong when they terminated our contract.
Response from PaySimple
Thanks for your review. You are right, our software integrates with different processors who have different allowances for risk. We might be able to set you up with a more liberal processor to keep using the system, give our team a call at 800.466.0992 option 2 to speak with a rep who can see if there is an alternative or high-risk processor available. Thanks!
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
PaySimple Review-A great product
Reviewed on 08/09/2021
I have never had a bad experience working with PaySimple.
I have never had a bad experience working with PaySimple.
Pros
Super easy to use. If you have issues, and no time to contact via a phone call to PaySimple, using the PaySimple chat for assistance is a breeze. I like that a lot. Calling PaySimple is easy too.
Cons
I don't care for the calendar on recurring payments. You click in it and it will take you back to the month before or even two months before on the start date.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Very useful software
Reviewed on 13/09/2021
If i have any problems or issues customer service is always available and quick to answer.
If i have any problems or issues customer service is always available and quick to answer.
Pros
Easy to set up and get clients going. Clients can also log into their account which i like.
Cons
Could have a more modern look, i feel like its a little outdated. Wish I could issue partial cc refunds.
Alternatives Considered
QuickBooks Online AdvancedReasons for Switching to PaySimple
Better pricing- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
PaySimple easy to set up and use
Reviewed on 03/09/2021
We have launched a subscription program to great success.
We have launched a subscription program to great success.
Pros
The product allowed us to launch a subscription program with little development and within weeks as 90% of the required functionality was out of the box.
Cons
I wish there was more options to customize features based on user’s preferences.
I wish custom fields could be edited after they are entered.
Alternatives Considered
ABC IgniteReasons for Switching to PaySimple
Easy of launch and no development costs- Industry: Security & Investigations
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Pay Simple Is a Great Software
Reviewed on 08/09/2021
Pros
I like how user friendly PaySimple makes the web platform. Additionally customer service is incredibly responsive and helpful.
Cons
The fact that there are two different platforms for merchant services which make the charges less transparent. You have to actively check on them to be in the know.
Reasons for Choosing PaySimple
Needed an online portal option- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One of the best decisions our company made!
Reviewed on 03/09/2021
We have moved the majority of our customers from using their Credit Card (and incurring fees) to...
We have moved the majority of our customers from using their Credit Card (and incurring fees) to ACH/EFT. This has saved our business a TON. It was incredibly easy to implement and we had help from day one. If we need something (which we never do), they always get back to us in a timely manner.
Pros
PaySimple is incredibly user-friendly. We chose PaySimple as a processor for doing EFT transactions for our Accounts Receivable. We were spending a TON in Credit Card fees, and our customers had been asking for a way to pay by check over the phone or online. PaySimple was hands-down the best of all we looked at! The implementation process was great and support is amazing.
Cons
Lack of integration with our ERP software - which we work around by using reports
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best decision for AR
Reviewed on 03/09/2021
My overall experience has been great. PaySimple has been one of the best decisions for our AR...
My overall experience has been great. PaySimple has been one of the best decisions for our AR department. I have seen a positive response from our customers. Especially now after the pandemic, this is a great source to have since technology is key and a more simple way to collect.
Pros
It is very easy to navigate for me and our customers.
Cons
There is one feature I would like. Currently there are two different companies that I work for and I would like the option to be able to switch over to each companies portal without having to login each time.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product for our business needs!
Reviewed on 13/09/2021
Pros
We use PaySimple on a daily basis from in person transactions, future billing and payment plans.
Cons
We have not found flaws for our business needs at this point but we do not use all the platforms Paysimple has to offer.
- Industry: Consumer Electronics
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
As the name suggests, it's just Simple.
Reviewed on 03/09/2021
The product is easy to use, customizable and the customer service is there when I need them.
The product is easy to use, customizable and the customer service is there when I need them.
Pros
All businesses need an easy way to bill their customers. My business requires it monthly for every customer to generate the recurring revenue that my company depends on. PaySimple offers an easy way to do this and I can rest easy knowing that on the 3rd day of the month, the funds hit my bank account.
Cons
I would like a way to place monthly recurring billing on invoices with multiple products sold to an individual account.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Ease of use
Reviewed on 08/09/2021
It works for our needs but could be more user friendly.
It works for our needs but could be more user friendly.
Pros
The recurring payment feature. Ease of use when taking a payment from a customer.
Cons
Searching a customer from different screens is very cumbersome. Searching criteria is not consistent from screen to screen. Some screens require first name first and others require last name first.
Payments via checking withdrawal do not appear on our daily failed payment report.
- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
It has simplified my life!
Reviewed on 18/09/2021
Pros
PaySimple is easy to use and has allowed me to set up payment options for the courses we provide and for our subscription program. It’s been awesome for that but also because I’m able to use it to predict income and deposits.
Also… they provide AMAZING customer service and will walk me through any challenges I’m having with the system. Now that I’m comfortable with the system I rarely call in with questions.
Cons
There are a few minor things that I would love to have tweaked but they don’t bother me enough to make me switch systems.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
I have used PaySimple for the last 3 yrs and have been satisfied. The customer service is...
Reviewed on 06/02/2018
Pros
It is one place to do all your invoicing, receiving payments, customers can pay directly through PaySimple from our website. Also, when I have a suggestion I let them know and if at all possible, they make it happen.
Cons
The search engine has been lacking, but they have made great improvements in that area. There is a delay on the invoice page where the cursor jumps back up to the invoice number each time you click enter.
- Industry: Primary/Secondary Education
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Great for ACH billing
Reviewed on 17/09/2021
Pros
We use this for tuition billing, exclusively using their ACH billing capability. This allows us to save lots of time from processing checks and also lots of money from processing credit cards.
Cons
Be careful when you first set up PaySimple. We were accidentally set up with credit card processing when we needed to be ACH only (but with an emergency option for credit cards). Since there wasn't a way to hide the credit card feature, it is what most people defaulted to and we lost quite a bit of money to credit card processing fees.
- Industry: Consumer Services
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Review Source
Overall rating
I wouldn't make the PaySimple mistake twice.
Reviewed on 13/06/2014
Seriously, DO NOT GET INVOLVED WITH PAYSIMPLE. Here is why, once you get involved with them and...
Seriously, DO NOT GET INVOLVED WITH PAYSIMPLE. Here is why, once you get involved with them and start processing credit cards-- it will work great for a year or two. But, then your business will change and you will want to use a different provider that will meet the needs of your company better... AND THAT is when PaySimple becomes a real pain. You see, because unlike other payment processors they will not release your customers credit card data to another payment processing firm. They say it is PCI compliance, if that were true then other payment gateways wouldn't be able to release data either. (which they can and do, because they are GOOD companies.) If they would charge be a $500 fee to release my data, so be it. I would HAPPILY pay, but they won't. Good service while it meets your needs, but once your needs change they are very unsympathetic.
Cons
Will not allow your business to grow and adjust.
Annoying, beyond belief.
Response from PaySimple
Thank you for your feedback – we’re sorry to hear about your current frustration. There are many levels of PCI Compliance that merchant providers can adhere to, and PaySimple’s system was specifically built to provide the highest level of PCI Compliant storage of cardholder data. To meet these standards, our system encrypts individual credit card numbers when they are entered, and decryption only occurs at the credit card processor level -- a very critical piece to protecting against data breaches. We understand the reasoning for wanting to export full card data, and we’re sorry this is not something we’re able to offer to your business. Our Customer Experience team will follow up with you directly with some additional details.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
PaySimple is excellent software for taking payment and for setting up recurring payments
Reviewed on 16/06/2018
Pros
This program is a great fit for my small but growing business , the customers liked it and I loved it. I mostly used It to set up clients on auto-debit recurring payments. The fees were decent and customer support is Very Good
Cons
I received the exact services I was looking for. They promised certain things and delivered on those promises , Therefore I have no cons to list here.
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We love PaySimple and especially [SENSITIVE CONTENT] our rep
Reviewed on 08/09/2021
great.
great.
Pros
[SENSITIVE CONTENT] is very helpful. The software is easy to use and integrated into my CRM which takes less time to process payments
Cons
System has allowed duplicate payments through my crm integration. Would be nice if there was a fail safe for this.