FORM OpX Reviews

My overall experience has been pleasant. The customer service is very responsive. That is typically a make or break with products.

There are many situations with mortgage field inspections that require a quick, decisive visit. This app does not seen capable of anything quick. There are occasions where the longer I am in front of a property taking pictures, my personal safety can be put at risk, or my client may have legal issues from violating the stay of Bankruptcy protection. Unfortunately, from my experience and many others in the same industry, this app is too slow for us to be efficient and effective inspectors.

Form.com is a pretty sufficient infrastructure to create forms for the purpose of collecting data from customer base, we use this data to improve our products in accordance with the satisfaction and compliant points of our customer base who already purchased our products and currently experiencing them.

Overall I rate this product as good. We use it in critical processes and it works well. The support team is responsive in acknowledging a problem reported. Sometimes fix can be long coming.

Note: A problem is not always a fault it can also be an issue at the user-end.

The implementation team has been amazing and their engineers are very talented are form creation. The customer service team is very responsive and knowledgeable as well. the form capabilities are limited but if you are looking for basic features, the system will suffice

my experience with this software did not convince me and in this sector I find that the competitors do much better and at a lower price

Having records and evidence to share with our customer.

We spent a long time looking for a product that could capture data online and offline, add logic and validation to the forms, empower our team to build their own questionnaires and also allow us to host the system in our own data centre. We finally found form.com and the implementation was straight forwards and ongoing support has met our requirements as our userbase has grown.

very capable software with support to boot

Above and beyond anything, Form.com has an amazing support team. They are very easy to access (web chat within the program) and are very helpful.
The program itself has a large number of features which hurts its ease of use. There are "lots of ways to skin the cat" which is a double edge sword. Many options are great but can get confusing if it's not streamlined. There are elements that the program doesn't do natively but you can find workarounds for it through the use of alternate options. This might feel "hacky" to some, but the flexibility allows for great potential.

The systems ability to do electronic signatures is not as robust as I would like, and we often require that a document be sent to someone to sign (similar to Docusign). There are possibilities within this program, but they feel more hacky and I would like a better native way to handle multi-person workflows than this system offers.

Data retention is great (unlimited as far as I'm aware). They also provide API use that I have not tested as of yet (but will be using eventually). Overall a solid recommendation, but make sure you get a demo of exactly what you are looking for to make sure that their tool will meet your needs.

It's been great and we can change our questionnaires on the fly if a new question arises.

We utilize Form.com for doing quality control in the construction industry. The ability for us to be able to capture data in real time, out in the field and the type of data we are able to capture - along with the speed of the upload back to our servers - makes Form.com the best Form Software that we have used.

We have utilized everything from custom built to large enterprise software for forms - and nothing compares.

1) Quality - 100% the best.
2) Ease of Use - I would say that depending on the complication of your rollout (ours was fairly complicated) that learning how to set the software can take a little bit. But once you know it - you can create dozens of forms that do powerful things like Skip Logic and collect Photos with ease.
3) Features & Functionality - I think that Form.com, especially with their API, has the best features.
4) Customer Support is outstanding - every person I have worked with at World App is world class.
5) Value for Money - I would say that there might be less costly solutions out there - but World Apps willingness to work with you and for the overall value you get - I would put it right at the top.

Form.com is an irreplaceable part of our business.

I use Form.com for data entry for my business and find it to be a very smooth and efficient program. It's got great plugins and it easy to use; I am not technologically inept but I am also not the most tech savvy person and I find this program to be very user-friendly. It's helpful that you can grant (or deny) access to other employees on the forms. There is an offline mode also, which has been great for my team on certain occasions. You can also attach photos in the forms which is a must for my company. This is a very versatile program that has numerous features and functionality beyond what we use it for. I would highly recommend Form.com to any business or individual that is looking for a good quality data entry program.

Form.Com offers solutions from simple customer care questionnaires to complex task management. Start with the simple work and move into the complex as your experience with the product increases - it can really be "all things to all people" for any interactive dialogue with customers or suppliers. Strongly recommended!

After an extensive RFP for a new survey provider, we landed on Form.com, and have a fantastic experience since. The software is loaded with features and is flexible enough to handle all of our demands. Customer support is very responsive and knowledgeable. Love it!!

This has created a very easy process for auditing restaurants and maintaining consistency across the markets.

We enjoy the software but wish it was a little bit easier to use from the developer's standpoint.