Lavu POS Reviews

It was nice and easy to get used to. The system was nice.

The WiFi would go offline sometimes for hours

I liked using Lavu because it was the first POS for the restaurant where I worked. While I was employed there I used the system for 2 years. The set up was easy as the dealer came to the restaurant and set it up and did a one day training for the staff.

They system seems to have alot of glitches. Recently, the restaurant reported to me that they had a glitch and lost printers. Tech support finally helped and got the printers up but somehow lost half the menu. Also, I have witnessed personally that the sales tax is charging out properly.

I like the simple interface, it is easy to use and simple to implement

99% of the time the software works well however we have had consistent problems with the system going offline in the middle of very busy nights. We will have a restaurant full of people 30+ tables with open orders and the system completely stops working (it always happens at peak times when we should be making the most money when we are the busiest, they have not invested enough to function at the scale they are selling for). Servers cannot send orders to the kitchen, we cannot run cards, servers loose track of what the final cost of the bill is for the customers and what their order is. The 1% of the time when Lavu goes offline has irreversible damage to our business. It creates chaos among staff members, it disrupts our reputation as a legit business and damages our relationship with our customers, and it causes us to loose money on tickets that do not get rang in right or when we have to jot down credit card numbers instead of running them to learn the card is no good once Lavu is back online. This has happened to us at least 8-9 times in the 1 year we have had LAVU. Not only is it unacceptable for this to ever happen but we do not get any compensation for our trouble or loss of income and the Lavu team will not return our calls or explain what is happening or reassure us that it wont happen again. There is no backup plan or support on help coming. Unfortunately I feel we are going to have to look for something else.

Pretty easy to use, stable for the most part. We've been using the software for 7+ years I believe. Over time we've integrated and started using more and more of their products such as KDS and card processing. Recently restructured their pricing and we now get the same service for less!

At times, certain things could be easier. I don't think the pizza building is perfect and could still use work. This goes for both Lavu and MenuDrive. We make it work and they've made lots of improvements over the years with help from our input.

Menudrive is easy to program; took some time but our menu is large and we being a breakfast diner we had many options for customers ie: how do they want their eggs cooked, meat type, bread type, etc. Menudrive allows an unlimited amount of items & required info

when entering items it was redundant having to enter the time available (if it wasn't an all day availability). Lots of key strokes but once it's done, it's done.

The reports are extremely useful. I like the option to put recipes with the individual menu item.

When the system is overloaded and goes down, it never comes at a convenient time, generally Friday at 5pm

Easy to use and train staff on. Customer service is always nice and helpful, stays on the phone, and then follows up afterward. Like the control panel and reporting.

Price point - it can be more pricey than expected.

Tons of reports available, all tables at fingertips…

Wish all the reports would print from the new version by right clicking and printing on the page, like the old version…

Easy to use, very friendly for the new hires

Some of the reports we need are not ready

[SENSITIVE CONTENT] and [SENSITIVE CONTENT] are very helpful and knowledgeable in their fields. Great service and pleasant to speak with.

Menu drive online ordering needs to be more user friendly when updating items for pricing changes and adding pictures or descriptions.

About the only thing that is positive about this system is that it is internet based and we can move freely about the restaurant to serve our guests.

Billing is constantly inaccurate and the system shuts down during service because of this.
If you're ok with the system going offline with no warning due to inaccurate automated billing issues and 3 hours on the phone with inept customer service reps while having zero access to input orders, print tickets to your kitchen, bills for the customers and not being able to process credit cards than this IS the system for you!
Our sales and install guy was a joke. Over promising on system answers he didn't even know but said yeah it does that. When it came to menu input it took him 2 weeks from start to finish and we had to just take over and redo everything ourselves.
Reporting functions that should be available that weren't we were told would be "coming soon" in the next version have not materialized.
Customer service is absolutely horrendous. If you like long hold times over an hour most times or a we will call you back message many hours most times then again this is the system for you!

There are NO Pros for this POS. Never using the software is the best Pro out there.

After canceling the software - they kept charging our accounts for months. When confronted about the charges and after submitting confirming emails, they stated the charges were approved but offer no proof even though email confirmations from their own AR show the opposite. Customer Service might be the worst in the business. Told us they would return our call in 1 business day to rectify the situation and they finally replied 3 weeks later - Drained over $300 directly from our accounts. STAY AWAY

Always someone answer it in india
They always take the notes of problem and promiss someo e will call you. Nobody ever calls

I had 3 different tickets of issues with lavu one was about chipreaders that they send it and themselve couldnot activate it. all i got was that someone will call me soon and after 2 months all i had was excuses and the person who was supposed to call never did. Now they are saying that i cant return the items because it passed the 3p days even though it was never ooend or used. The raise the price without letting me know or get my approval ( apparently they send an email whicb is proabably still in my spam folder ) and charge my auto pay 5 times more than what originally were supposed to do. After i complain the shut down the system and refuse to give me the information i needed to do payroll and tip calculation.
The worst pos company. Do not buy this junk

Used the software for 9 years, pretty easy to use and setup decent feature set, great that it was Ipad/iphone based instead of having to buy specific hardware.

Light to non-existent integration to Square for credit card processing.

Easy to use the pos while you are busy.

The customer service is one of the best customer service ever.

It´s an easy sytem to learn and to teach to third parties, alot of filters to get the detail information needed.

One thing that i notice is that i can not move the category windows as i desire, to have a better organization in the POS. And another thing is that from time to time the POS in the tablets won´t let us login until some billling issues are resolved, not sure what is that about.

The ease of navigating through all the different functions available.

I really haven’t found anything that I have felt is worth complaining about or suggesting changes.

Very versatile and easy to use. Easy to make modifications and adjustments within the system and customize to our specific operation.

Sometimes connection of iPads can be a little shotty as it goes for the order takers communicating with LAVU KDS, and it has been hard to get the problem fully resolved, but it only creates a mild irritant and not a full distraction from the overall business.

At our restaurant, we pool tips each night, and Lavu makes it really easy to print out our tip report and figure out how much each server should be bringing home. Saves us a lot of time and effort.

The inventory feature could be better, but we don't use it that much, to begin with.

System is fairly easy to use and navigate. Easy to setup menus and configure accordingly. Customer support is pretty responsive and quick although sometimes questionable knowledge to help with all situations. Cost for system is excellent.

Fonts can be a bit small on pos interface and thus hard to read. No big cons to comment on other than have had some big hassles configuring system to work with different credit card merchants and being bounced back and forth with customer support to resolve.

The software is very easy to use and the reporting system is great.

We have constant interruptions including but not limited to: data parse errors with the credit card processing company, iPads going down, the admin website going down, drawers locking up and printers going offline, etc. The customer service is mediocre when you can actually reach someone. Don't bother calling in for help, they don't answer the phone.

Ease of use and the reliability. Hasn't crashed on me in the three years I've had it.

Lags every once in a while.

Send orders From table, and being able to not use a paper printer we use a kitchen display really helpful

When there’s a big table with several tickets how to put everything in one ticket and send it

first POS that works on iPad. easy to use with nice graphical interface

no integrated electronic payment system in Canada