Lavu POS Reviews

How simple the product is to use is why we choose lavu

the security settings are not detailed enough for modifying it to meet my needs better

Lavu POS is a very easy-to-use iPad-based POS. I have been using it for more than 7 years and it has improved from time to time. The ease of setting up a menu online through the Lavu control panel in no time is a blessing you can set multiple modifiers and group modifiers for all the items. The customer order-taking process is very smooth & quick for the staff as they can add the food or beverages item send it to the Kitchen the items will be printed on the respective station. Lavu POS suits our restaurant environment as we have seating arrangements upstairs and downstairs everything works flawlessly with the old apple routers that we have been using.

They have been fixing most of the glitches from time to time. We started using Lavu Retro that was the most stable version of Lavu since that there have been so many changes current version is 5.0. It works slow during busy hours but not most of the time.

The item adds up to the receipt multiple times which makes the reconciliation difference in the end-of-day report. The printer stops working sometimes so we have to close the app and reopen it again.

Ease of use and service so far. No problems so limited need for service. But when we call fast and efficient!!

We chose to only have payment devices on the stations and not on the iPad case due to added cost. Now wonder if we should have gone with all.

The reports are extremely useful. I like the option to put recipes with the individual menu item.

When the system is overloaded and goes down, it never comes at a convenient time, generally Friday at 5pm

Tons of reports available, all tables at fingertips…

Wish all the reports would print from the new version by right clicking and printing on the page, like the old version…

Easy upgrade to current OS, as well as hardware improvement. Real person help from knowledgeable employee.

Occcassional lapses in service due to technology glitches

I like the simple interface, it is easy to use and simple to implement

99% of the time the software works well however we have had consistent problems with the system going offline in the middle of very busy nights. We will have a restaurant full of people 30+ tables with open orders and the system completely stops working (it always happens at peak times when we should be making the most money when we are the busiest, they have not invested enough to function at the scale they are selling for). Servers cannot send orders to the kitchen, we cannot run cards, servers loose track of what the final cost of the bill is for the customers and what their order is. The 1% of the time when Lavu goes offline has irreversible damage to our business. It creates chaos among staff members, it disrupts our reputation as a legit business and damages our relationship with our customers, and it causes us to loose money on tickets that do not get rang in right or when we have to jot down credit card numbers instead of running them to learn the card is no good once Lavu is back online. This has happened to us at least 8-9 times in the 1 year we have had LAVU. Not only is it unacceptable for this to ever happen but we do not get any compensation for our trouble or loss of income and the Lavu team will not return our calls or explain what is happening or reassure us that it wont happen again. There is no backup plan or support on help coming. Unfortunately I feel we are going to have to look for something else.

About the only thing that is positive about this system is that it is internet based and we can move freely about the restaurant to serve our guests.

Billing is constantly inaccurate and the system shuts down during service because of this.
If you're ok with the system going offline with no warning due to inaccurate automated billing issues and 3 hours on the phone with inept customer service reps while having zero access to input orders, print tickets to your kitchen, bills for the customers and not being able to process credit cards than this IS the system for you!
Our sales and install guy was a joke. Over promising on system answers he didn't even know but said yeah it does that. When it came to menu input it took him 2 weeks from start to finish and we had to just take over and redo everything ourselves.
Reporting functions that should be available that weren't we were told would be "coming soon" in the next version have not materialized.
Customer service is absolutely horrendous. If you like long hold times over an hour most times or a we will call you back message many hours most times then again this is the system for you!

Used Lavu as our Point of Sale for years, I really like how easy it was to use and how portable the iPads are. Simple setup, we got it done ourselves in a few hours. Support team always there if we need it.

If wifi is flaky, system slows done, especially in busy times

I love the ease of use and customization

Just common glitches that happen from time to time

Easy to use the pos while you are busy.

The customer service is one of the best customer service ever.

Easy to set up and use. Love it! Would recommend

The inventory part it needs to be changed and or updated

The ease of navigating through all the different functions available.

I really haven’t found anything that I have felt is worth complaining about or suggesting changes.

technical support is good. its a cloud based software and it does what i need for POS function.

i inherited this system when i bought the system. i was not given good customer success support from the account executive. in fact, this is the weakest aspect and where your company is vulnerable to customer attrition.

Good data collection, can pull various reports easily.

A few key functions made it hard for our front end.

[SENSITIVE CONTENT] and [SENSITIVE CONTENT] are very helpful and knowledgeable in their fields. Great service and pleasant to speak with.

Menu drive online ordering needs to be more user friendly when updating items for pricing changes and adding pictures or descriptions.

Ease of use, flexibility, competitive pricing.

For three weeks in a row it has stopped working during peak hours on weekends. Customer service is a voice mail saying "we know there is a problem. This has become more of a sales organization than a tech and service one. Just horrible. Ruining our business. Stressing us out.