OpsGenie Reviews

- Setting up is simple
- Lots of integrations available
- Role Based Access Control
- One can create good Dashboard
- Mobile App is very handy

- Extracting information from the integration and showing it up in the alert is difficult to setup
- The user experience could be simplified but that is the case with all atlassian products

Easy usage. Good interface. Lot of info I'm one screen

Renewal process is nor simple. You need to improve the process.

I really like the flexibility I have in receiving notifications. I can set mobile alerts or even phone calls for the most immediate needs, or just an email for something that I just need to see by the end of the day. I work in production support. So, this immediate filtering of alerts is key to meeting my performance goals.

I don't actually do the alert configuration myself, but there seems to be a lot of required information to manage new types of alerts. Possibly too flexible, meaning not enough structure to build functionality easily and quickly.

For years we have been running an in house on call team, up until discovering opsegenie this was a very basic on-call rota with a shared mobile number

Opsgenie allows us to setup much more complex on-call rotas, with on call management and escalations, meaning alerts and on-call calls should rarely get missed.

While I've yet to fully integrate all core system alerts, it looks like it can integrate with pretty much everything.

The free tier seems extremely generous considering everything it offers

It's going to be quite time consuming to setup alerts from everything you want to monitor, but that's not the fault of opsegenie

It took a little time to work out how to input the rota schedule for staff, this was down to me learning how to use the system, but I think the UI could be improved in that area to make it more clear

1. is very simple to setting teams, escalations and source notifications
2. reports is easier to use
3. integratetions

1. the on call schedule isn´t easy in your first visit.
2. integrations with another apps need more docs o information

I love the ease of use with the OpsGenie dahsboard, as well as being able to receive immediate notifications on my mobile phone.

No real dislikes -- the dashboard is a little overwhelming at first, but the feature set is great once you get used to the navigation.

Instant notification of issues and everyone in the team is aware when someone has acknowledge a task for investigation or completion

Some of the UI elements are confusing or non-intuitive. For example if you have a list of items that you want to close individually, you need to swipe, but the prior item closing will reset your swipe which is pretty frustrating when you are reviewing many items.

We use OpsGenie to Alert our OnCall Team.
It offers different ways to be alerted.

It is a bit expensive. When we started using OpsGenie it was more affordable

It has many ways to notify me: push notification, SMS, Phone call, email. And I love the sum of integrations available, easy to set up and customize. It is a must have solution if you need to be sure that you get alerted when some of the services you offer have a problem and needs to respect the SLA. Long story short, you know when something goes wrong before your customer has a chance to notice the problem!

The search is not finding the correct results sometimes. The phone calls keep coming even after the alert is acknowledged, sometimes I need to answer in order to stop the calls. And what I like the least is that I cannot bulk note and close all the alerts at the same time, it should be a button for that, when 50+ alerts need the same note and close action.

It is very easy to use and is very handy. Also the mobile app takes this to another level from where we can access and get notified on time whenever there is an alert that comes in. Also it supports call feature if you failed to acknowledge the alert.

There is no SLA Warning or breached graph on the application that is the only con that I've found on my side.

Opsgenie is one stop solution for our monitoring need . Adding Opsgenie reduces our manual and development effort very much. Systems are now easily manageable

There are still some integration which needs development efforts i..e JIRA . I wish that can also be automated and one click away integration.

OpsGenie allows you multiple integrations. We are using Zabbix integration and it works perfect for us.

At the first point, it is a bit tricky to understand on-call schedules but that was couple of years ago and they done a lot of improvments.

This software can be used by anyone and it is very easy to use. The alerts that get triggered are all genuine alerts and for the alerts which are critical, the incidents get automatically created.

Once we open any alert somewhere in between and again go back to open next alert it shows from the beginning wherein we have to again scroll down to search for the same alert.

The ease of use and integration it provides along with its API gives us all the functionality we require.

Does have a slight learning curve but is far more intuitive than most competitors

Vast list of different integrations available to connect with current tools being used in your environment.
Allows for extra logic to be placed after the alerts are created which provides flexibility in many areas.

The ease of getting your users configured and ready to receive alerts is a little tricky to wrap your head around at first. After that, its smooth sailing.

Highly sensitive and express pace in communicating the person responsible for any issue. Features really takes you to the function in no time and effective in network for the operations and functions for critical incidents are addressed in a proper way.

May be you can simplify the login procedure both in the system and mobile.
Reporting functions can be developed further and send out notifications on weekly/monthly basis, especially for MIM calls.

i like the Opsgenie smartphone app. I personally use it on my iPhone. I like the options it has for all the alerts.

May be the notifications settings.Nowadays i can't use the 'ack all' and 'close all' option. Any reason why its disabled for me. Earlier it used to work for me.

Sync-Up feature with other tools like Slack/Hipchat. I am a daily user and the navigation and search options are pretty attractive.

The notes section can be made better, there is a notes button and then we see the notes. I think this can be improvised. Earlier, having used service-now, I am used to seeing notes in a better format.

I like that I can use this software for live alerting for security use

I am not sure if I have any cons as of yet. I'll keep you updated

Works well internationally. Works as expected.

A little expensive. Difficult to configure.

Generally all relevant incident management features are included.

Sometimes the UX can be difficult, but it is improving.

We've never run into a situation where we couldn't integrate OpsGenie with some other service. i think that's awesome.

The advanced configuration page is difficult to use. It would be nice if we could use a test event and dry run the integrations to see if they work.