OpsGenie Reviews

--easy to configure or customise notification as per your requirement
--The GUI is very simple and self explanatory

when we change the mobile frequently then all the previously used mobile pile up in the configurations which causes issue later (I was not able to get the alerts since it was sending the alerts to the old mobile )...I had to delete the old mobiles from the web console to fix the issue

OpsGenie is very flexible, and relatively simple to setup.
You can get up and running in just a few minutes, or you can spend days customizing the setup to match your teams/policies/services.
Their customer support is really helpful and will help you get set up quickly.
They are constantly releasing useful features (e.g. post-mortem analysis, video conference, etc).

The onboarding process and best practices are not obvious and require some tinkering to figure out (e.g. best way to structure teams, alerts/incident templates, etc.).
A guided onboarding and a best practices document would be really helpful for first timers.

we used this for our call line but have switched to a different provider

it didnt ring in its own dedicated app and instead the normal phone settings

I love the mobile app, it's really easy to use and you can change the sound of the alert. It help us really good for alerts

It would be great if you can customize more the alert notifications, For instance, change the sound if the alert is repeated

The economics of the platform fit our needs better than the alternatives. I like the ability to easily spread the responsibility of support across the team.

The complexity of the interface is the biggest weakness that this solution has. Sometimes it requires a long time user to use a support ticket to figure out how to do something simple.

I really like the common way the service works. You never miss an alert, because you get notified by any possible way. The option to work with GitHub is really useful to me and my team.

There's actually no such thing. One thing that i didn't like is that i have to login each time that i use the app on IOS (using iPhone 5s)

* Very configurable
* Many integrations
* Logical structure
* Highly available

Difficult to get started, however, the the complexity pays off when trying to customize it.

Functionality is the main thing I like about this product. It is crystal clear and transparent.

I can say none but for the sake of it I have missed a couple of push notifications from Ops Genie when my on-call was started. But a pro in the con too.... I never missed it for an configured alert!!

It is very easy to use and is very handy. Also the mobile app takes this to another level from where we can access and get notified on time whenever there is an alert that comes in. Also it supports call feature if you failed to acknowledge the alert.

There is no SLA Warning or breached graph on the application that is the only con that I've found on my side.

We can identify issues live and take an action immediately

There's no way to change alerts sounds in Android without affecting the operating systems sounds

1. is very simple to setting teams, escalations and source notifications
2. reports is easier to use
3. integratetions

1. the on call schedule isn´t easy in your first visit.
2. integrations with another apps need more docs o information

Mobile application makes paging very easy and a great UI provided by the developers makes it easier to navigate even when using the mobile application

There have often been cases where the incident got escalated even when the alert was acknowledged. I'd say there was a miss about the defined SLA.

* Sometimes NOC operators hesitate to reach out to Sysadmins when an alert comes in the middle to the night, thus losing valuable time when an unidentified outage appears. OpsGenie does not hesitate, and if proper configured, it'll have a sysadmin looking into that alert faster than a NOC operator could.

* Only sometimes, even when an alert has been closed, the software keeps calling you. I think software engineers have to work better with queues.

OpsGenie was not the primary driver for us to select Jira for service management, but Ops Genie does a fine job of integrating with our platforms to alert users to failures. it is reliable.

We have an international staff and the SMS features are not available in many of the countries in which we work.

Easy to use, reliable, intuitive, on call schedules

Setup can be very cumbersome, but it is worth doing right

It has lot of configurations regarding notifications. You can override "Don't disturb" option in your android in order to leave only notifications from opsgenie while you are sleeping.

There is not any big cons, but it would be better if Opsgenie can add more feature about scheduling / override.

We were able to get a really good Pricing and Number of integrations is awesome

Navigation within the Menus are bit of a learning curve

The auto redirect of the call to the different resources as aligned and reaching out to individuals as hierarchy is what I like most. this helps with greater ease to the caller by avoiding dialing different number and instead its one call goes to one after other if the first person does not respond.

I have not encountered anything which will say it as least but yes if we may have a betterment in having options to identify whom the call is going to next then it will enhance this tool's visibility to a more higher level

The multitude of alerting methods. They have everything from app alerting to sms messages with IFTTT type functionality with other vendors making the setup process very easy

Having to configure every alert. There should be an easy button. There is a delicate process to setting up each alert, which allows for customization, but can be initially time consuming.