TouchBistro

4.0 (359)
All-in-One POS & Restaurant Management System

Overall rating

4.0 /5
(359)
Value for Money
3.6/5
Features
3.9/5
Ease of Use
4.2/5
Customer Support
3.6/5

78%
recommended this app
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359 Reviews

George
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent product!

Reviewed on 15/12/2017

TouchBistro is central to our restaurant operation. Our servers are happy with it, and overall administration is easy and effective for our needs.

Pros

TouchBistro is very easy setup and use and is truly designed for restaurant use. The cloud reporting feature and customer support are also excellent.

Cons

The one downside for us is that you can't do any real administrative activity without disrupting service, so you have to do it on one of the iPads outside business hours.

Response from TouchBistro

Hey, George!

Thanks so much for your review. Very happy to hear you're finding TouchBistro to be very easy to setup and use, and agree with us that TouchBistro is truly designed for restaurant use.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Firas
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use, intuitive with excellent stats and dashboard.

Reviewed on 31/03/2017

After researching the market for new POS system for my newly established Cafe/Bar I found Touch Bistro to be superior to many products in the market. It is cost effective, easy to use, doesn't require specialized equipment (Only Ipad, printer and cash till), easy to install and learn on your own and requires minimum training for new staff. One of the most important feature that many other POS don't provide is the dashboard and cloud reporting. I rely heavily on these data to manage my business effectively and efficiently. It provides a breakdown of sales performance over any period of time, connects to my accounting system and load sales data directly into my accounting system, has excellent integration with 3rd party apps such as 7Shifts for scheduling and Shogo for accounting. I'm truly impressed with this product and it's robustness. I have recommended the product to many other business owners and I always get the same reaction of amazement when they see the reporting it provides compared to the POS systems they currently use.

Pros

Dashboard and cloud reporting. ease of use.

Cons

Technical support seems to be overwhelmed and you can rarely connect with them when you need them most. They try to get back to you within 24 hours, but in most cases that's too long and have significant impact on our business.

Allen
Overall rating
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Look elsewhere if you're considering TouchBistro!

Reviewed on 02/12/2021

This software has steadily gone done hill in the last 3 years. Tech support is horrible, unless you get a mid-level person who knows something. The movement to everything being cloud-based sounds great, but makes daily server reporting tedious and time consuming. HORRIBLE. If i didn't have so much money invested in equipment between multiple restaurants, i would change. If you're new and considering purchasing TouchBistro....DON'T! Look elsewhere!

Pros

Table side ordering. Menu flexibility. Expandability.

Cons

The more they add features, the worse it gets. I highly doubt that the development people have any restaurant experience. Refunding a cc that has been wrung in is ridiculously difficult. To top it off, they have just recently started to move EVERYTHING to the cloud. Including the server end-of-day reports which makes it extremely hard to check credit cards, voids, comps, etc. It's ridiculous at best. No thought whatsoever on user friendliness.

Alternatives Considered

Revel Systems

Reasons for Choosing TouchBistro

Tableside ordering.

Reasons for Switching to TouchBistro

Not really sure...wish daily I hadn't.

Response from TouchBistro

Hi Allen,
I apologize for the issues you've been facing with TouchBistro. Our updates are all made based on customer requests, the cloud-first reporting feature was a popular request to be able to access reports anywhere you are. I will ensure that your sentiments are passed along to the product team for consideration.
- Carly at TouchBistro

Darren
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Over all Good just Bad Support

Reviewed on 27/03/2017

Over all my experince has been good, I am just very frustrated with support. The tech support is on call all the time, it is the support from other depatments like billing etc. I have have on several occasions left messages for someone to call and have had no response at all, not even a call back or a support ticket to say they have heard my message. I waited up to one week before I called again. I live on the West Coast and support areas are east Coast so at time if I need someone they are gone for the day around 2 pm my time, and no one to help us in the west later in the day as needed. Voice mails don't say when person is available or best times to call or to call between certain times. No mention that other then Tech support the rest are off over weekends, if your catering to restaurant you need more support over weekends, would be nice to only be Mon-Fri as a restaurant owner, but never going to happen. it is all very frustrating and very much a huge hassle to get anyone when needed beyond tech support. I have been very unhappy in this area with Touch Bistro.

Pros

Easy to use set up and teach staff to use

Cons

I may not know about it, but would be great to have a text feature for guests to order from our pool side that can alert server to an order

Bill
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best decision ever

Reviewed on 04/04/2017

We embraced touch bistro over 3 yrs ago in that time they have continued to upgrade and make it better and better. That said the only down side is as technology changes so does your need for newer faster iPads and that is something we did not budget for.
I would never go back to a stand alone POS

Just remember that if you make the jump to tableside ordering wirelessly you will be amazed at how much faster your table
Turns are and effective your servers become . Less staff required because they carry the POS with them no lines at a station. Smoother flow in kitchen

Just take .25 per bill
And put it in a gotta get newer IPad fund and you'll be happier then you have ever been

Bill Justus
Owner chef EKs Grill Kelowna BC

Pros

Just about everything

Cons

Cash layout for required new iPads to retain full functionality

Response from TouchBistro

Hey, Bill!

Thanks so much for your review. Very happy to hear you say TouchBistro was the best decision ever. We couldn't ask for anything more!

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Noah
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

worst POS

Reviewed on 13/12/2022

Horrible

Pros

Loyalty features other than that need major improvement, many bugs

Cons

To many steps, many bugs in the system, goes offline, to long to load

Verified Reviewer
Overall rating
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

I Doubt There's Better

Reviewed on 08/06/2018

Pros

TouchBistro has been an amazing tool for our cafe. I love the ease of use, how easily we are able to get an overview of the cafe at any one time, along with performance, financial reporting, and all the rest. We keep discovering new features that allow us to be more and more accurate and efficient behind the counter. Support is also always really helpful and available whenever we need them!

Cons

Some of the features seem weirdly incomplete, like reporting having some types of reports available and not others. Also, we have had to source a secondary POS system to use for our retail inventory, as despite having the capability for things like barcode scanning, there is no way to quickly or easily update our inventory--with a stocklist of over 2000 items, having to create each item individually and update them manually is too much of a headache to bother with.

Alexandra
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

We love Touch Bistro and happily recommend it.

Reviewed on 07/12/2017

Pros

It connects with our accounting software so that our daily sales are uploaded automatically.
The app is easy to use and our new staff can be trained quickly and efficiently.
The billing features are really great and allow our servers to manage tables the way the customer wants, not the way the POS wants.

Cons

Adding menu items is time consuming and a general pain. We would love to have a web based site that allows easier uploading .

The reporting features are a bit clunky - for example we cannot check on single item sales totals. Instead we have to download a entire report with ALL items.

Response from TouchBistro

Hey, Alexandra!

Thanks so much for your review. Very happy to hear you love TouchBistro and recommend it to your friends and colleagues.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.

Max Mansoor
Overall rating
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Run away fast from Touchbistro

Reviewed on 20/06/2022

Extremally frustrating when loosing a credit card authorization. Technical support is hard to get.

Pros

Too many issues with the software make it hard to like the good part of it.

Cons

Credit card charge reversing and per technical support there is no way to recharge the customer.
System hangs frequently in the middle of the shift. Updates are coming too frequently and most of the time messes up other things. Good luck getting a knowledgeable technician on the phone.

Response from TouchBistro

Hi Max,

We are very sorry to hear about the issues you have been facing. Please call 1-888-342-0131 and our Customer Support team would be happy to look into this further for you.

Bob
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best POS for me

Reviewed on 27/03/2017

I started using TouchBistro as soon as I learned about it. The system has allowed me to streamline the cafe in so many ways. Speed of order process, invaluable sales data and allowing me to be on top of flow are just a few of the benefits that TouchBistro has allowed me. I can not imagine running the Cafe without this invaluable tool.

Pros

Ease of use and tech support when needed.

Cons

Its always about the fixed costs so I have to be that guy and say cost.

Nathan
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Very Disappointed. I need someone from their company to reach out!!

Reviewed on 15/01/2020

I am not one who usually shares my experience when it's bad but I am leaving these reviews in hope that TouchBistro will reach out to me so I can resolve some issues. We purchased the system and went live back in October of 2019 for our new restaurant. The interface looked good but as far as the system being customizable to whatever you want it to do...It's not that. During our time the system lost orders, had issues updating the menu from the cloud to the POS and ultimately cost us around $750.00. The card readers continue to lose connection, the printers print to different locations randomly, and when the POS updated, it messes up because the Main Hub has not updated yet. We have a fairly small location so to attach a screen to our iMac Mini every few days is pretty challenging and if we don't, we start shift with these problems. That is what lead me to look for another POS and we found one that is far exceeding our expectations. Toast has been amazing! I called TouchBistro to cancel and the rep stated that he would send me an e-mail of cancellation and someone would reach back out to me to finish it up. I was on hold for around 1 hour and 20 minutes the first time I tried to cancel. I did get the e-mail but no-one ever called me back to wrap this up. Today I tried to reach out and was waiting on hold for 42 minutes before getting a rep who said he had to transfer me to the care team to get everything done. I was transferred, waited for about 15 minutes on

Pros

The iPads were ok, and it wasn't too hard to hook up

Cons

Losing orders, connectivity problems, card reader not working, printers printing to different locations randomly, Not very customizable

Alternatives Considered

Toast POS

Reasons for Switching to TouchBistro

Price but after choosing them, We decided to move over to Toast and have been using it for a week and a half with absolutely 0 issues and the customer support is so fast. I get my answers in about 5-10 minutes. It's so easy!
Bipul
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Very unpleasant experience

Reviewed on 08/03/2022

I first started using it at a restaurant during 2019. I was so impressed by this product that I started using it at my current restaurant too. Few problems here and there but this time it has been 7 days and they haven't been able to fix my issue.

Pros

Using iPad to take orders is the only good thing, very fast compared to other POS providers.

Cons

Where do I begin.
Customer service was the best until 2019. Now it is similar to Toasts. It is day 7 of us not being able to print tickets in the kitchen, every time/ every day I call them they have this answer ready. "Our Product Development team is working on your case, we will get back to you as soon as we hear back from them"

Response from TouchBistro

Hello Bipul,

First off, thanks for sharing your feedback. I'm really sorry that TouchBistro's customer service didn't meet your expectations. Clearly, we fell short, and I apologize.

The last thing we want to do is let our customers down, and moving forward, we're going to do everything in our power to hold ourselves to that standard.

Please send an email to [email protected] with your contact information and account name your venue is under so we can look into this for you.

Haley
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Silvercreek has benefited in many ways from using TouchBistro.

Reviewed on 07/12/2017

Pros

The most popular opinion from our staff is the ease of use with TouchBistro. The program needs barely any training assistance, staff picks up the location of menu items quickly, customers are impressed with the technology, and in a small space like our coffee house the size of the unit compared to our grandfather of a cash register we can host more treats for our customers.

Cons

We struggle with getting prompt response when in a stressful or urgent situation. Restaurant business is fast paced and requires immediate help, especially if we are stalled in being able to take payment or assist a customer in another way. Guests don't appreciate being asked to wait while we try to contact Touch Bistro unsuccessfully. Email response time is reasonable. We also struggle to offer emailed invoices directly from touch bistro without having to switch over our wifi, slowing down service. We are also struggling to have reliable synching on our online account to view sales reports.

Response from TouchBistro

Hey, Haley!

Thanks so much for your review. Very happy to hear you're finding TouchBistro easy to use and your customers are impressed with the technology. Good for you for being on the cutting edge!

Please know that we hear your concerns and are actively working to add more certified, in-house, support staff on an ongoing basis.

If there's anything else I can do to make your experience even better, please do not hesitate to get in touch.

Rachael
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

TouchBistro: Easy to use, fantastic customer service

Reviewed on 08/11/2020

TouchBistro was quite buggy for us, especially in the beginning, but their customer service team is top-notch! Quick to respond to any issues and receptive to implementing suggested features. While there are a few major needs for improvement on reporting, I feel like TouchBistro has grown with our business as we have had the opportunity to customize it to our needs with the TouchBistro support team.

Pros

One of the only restaurant POS systems that has a search function for servers. 5 stars for the ability to hold credit card information for tabs. Backend menu and employee management is the simplest I have ever used. Very user friendly and intuitive. New features and products are being rolled out often and TouchBistro was very supportive of their restaurant partners through Covid.

Cons

Creating and managing the floor plan is incredibly difficult and could be improved. Reporting and analytics are somewhat lacking and something I would like to see improved to be more in-depth and easier to access more information.

Alan
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Room for improvement

Reviewed on 27/03/2017

First off: TouchBistro seems to be the best option out there for a full-service restaurant POS. We looked at everything we could find (that's available in Europe) and trialed the three leaders, and TouchBistro came out on top. We moved from an outdated local POS and have generally been happy. It works as expected, it hasn't had any catastrophic failures, and represents OK value for money.

That said, there are some problems, both with the software and with the sales/support:

- Frequent crashes when printing tickets (more than once per day). You have to restart TouchBistro, find your now-closed table, and reprint the ticket.
- No way to print invoices. This is required in most European countries and TouchBistro offers no way to do this. It causes us a big delay to have to generate one in Word and print it out for the customer. If they are going to sell in Europe they need to have this core function that other, more basic, systems offer.
- No way to print and charge part of a table. Missing is the ability to select various items, regardless of which seat they are at, and let me print a ticket and charge for those items. We literally lose 30 minutes a day moving items between seats for large groups when they want to pay.
- No menu support for multiple locations. Even though they have a page on their web site dedicated to franchises and multiple locations, the capabilities aren't there. Menus have to be painstakingly typed in by hand on the iPad (no cloud/web support) and while you can eventually move a menu from one location to another, it is a convoluted procedure involving a call to tech support. This was one of the selling points that attracted us to TB and they haven't delivered.
- No reporting support for multiple locations. You have to log in, view one report, then log out and log back in with a different username to see the other report.
- The localization (Spanish at least) is horrible. It's like Peggy Hill did it. They seem to have just run all the strings through Google translate and much of it is nonsensical.
- Impossible to update menu during service. If something runs out or a beer tap changes, you have to wait for everyone to log out.

We are going to stick with TB for now, but there is room for improvement.

Pros

Easy to use and train.

Cons

There's a huge list in my review.

Jessie
Overall rating
  • Industry: Entertainment
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Refuses to Refund

Reviewed on 08/11/2021

I wouldn't recommend this group, since their overall customer service has been nothing short of the worst I've seen in the industry. I've worked with Square, Toast and this group.

Pros

We had a great, helpful sales contact. Unfortunately, once we were turned over to their overall automated system for deployment of the software, we couldn't continue to work with them. At one point, they canceled our account without authorization.

Cons

We signed an agreement that would allow us a refund of more than $2,000 if we didn't want to continue using Touch Bistro. I've been trying to contact them for months for a refund, and have been ignored by their sales contact and their customer service line. We are having to hire a lawyer just to get our refund (even though the contract specifies we could get refunded.)

Response from TouchBistro

Hey Jessie, I apologize for the issues you've been facing with us and I do want to escalate this to our Customer CARE management team to look into your billing. Please send me an email to [email protected] with the name your account is under so we can investigate.
Thank you!
- Carly at TouchBistro

Jennifer
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use from a back office and front of house perspective

Reviewed on 24/08/2017

good pricing for a product that meets a small businesses needs

Pros

Price point is great for a small independent business.
Ease of use: very easy to train new staff on the software.

Cons

Limitations for custom reporting as well as the frequency of updates - trying when all your programs are constantly changing, albeit for the better many times, tough to keep up with when all (not just touch bistro) your tech is constantly evolving faster than one can keep up.

Response from TouchBistro

Hi Jennifer,

Thanks for taking the time out to leave a review!

I hear you when it comes to the upgrades!

We are constantly evolving to give our customers the best features and technology available to help them run the best business possible.

The next upgrade happens to be on custom reporting :)

When in doubt on upgrades please give our Customer Success team a call - we are happy to help!

Thanks again!
Mell

Thomas
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Flaws and bugs in system

Reviewed on 07/05/2021

Not good!

Pros

The first year went well! I actually liked it.
Then according to their own tech support.. the company took on way too many customers than programmers or tech support could keep up with creating a domino effect of pure frustration and no support.

Cons

Many issues.
Tech support is hit or miss sometimes can take up to an hour get someone. Often they can not fix problem. They "escalate it" which means you will never hear back from them. Remote report app for phone rarely works and full of problems. If its a hardware issue no phone tech support. Have to email and wait for email which takes days.
Would not recomend.

Response from TouchBistro

Hi Thomas, thank you for your review! I have passed this on to our support management team. We are aware our Support wait times have recently been longer than normal, and adding headcount to the Support team is our top priority. Please continue to reach out to Support when needed either via phone or live chat for the fastest response and if the queue wait time is too long our callback functionality is available as well!
Thanks,
Carly at TouchBistro

Jerry
Overall rating
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Very easy to use POS but needs refinement

Reviewed on 27/03/2017

you need to be able to authorize users to delete items without granting them void permissions. Also sometimes the POS accepts a tipout amount and passes it to the credit card processor but then forgets that it already processed the tip amount. At that point it refuses to accept any tipout amount and forces us to do an override on the preauthorization, which in turn means manual calculation of total tipout for the server and understates their tip income on wage reporting....

Pros

ease of use

Cons

1) some tipouts get passed through to the credit card processor but fail to capture in the POS, then the POS won't take a tip amount and assumes it's neither entered nor will it let you re enter the tip because the final authorization is complete.
2) in security settings for staff, to enable a staff member to correct their own mistakes before sending an order to the kitchen, because of the way you've set things up, I also have to authorize staff to VOID items that have already been sent, which I refuse to do. so I end up having to approve every little change, whether or not they've been sent to the kitchen... bad design!

matt
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

non-existant customer service

Reviewed on 01/08/2019

They don't answer their phone, they don't call you back, they don't do anything after they sell you the product

Pros

It's easy to use. That's it. it is intuitive enough to use which lulls you into a false sense of security at first because as with any product you are bound to run into problems and then who do you call? No one! You would think the people who sold you the product would be happy to stand by their product and help you out. Negative they don't do diddly.

Cons

They don't answer the phone. You will note that I titled this review non- existent customer service because they simply do not answer the phone, call you back... NOTHING. The few phone calls they have returned they tend to call at noon, as in lunch time. lunch time would be a good time for them to take lunch not to contact a restaurant.

Wasiim
Overall rating
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Don't use them for online ordering

Reviewed on 28/11/2021

Everything was great until I signed up for online ordering

Pros

Love the charts and it's easy to use. Keeps track of your numbers well.

Cons

Online ordering system sucks. They do not protect against charge backs

Response from TouchBistro

Hey Wasiim, thank you for leaving us a review. I'm glad to hear that TouchBistro has helped you to track your numbers! I'm sorry to see that our Online Ordering system hasn't lived up to your expectations but would like to escalate this to our customer care management team. Please send me an email to [email protected] with the name your account is under so we can look into things further. Thanks! - Carly

Ben
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My productivity & efficiency have increased in immeasurable amounts due to TB

Reviewed on 15/08/2017

Saved time money & increased efficiency in placing orders It also alleviated confusion regarding who ordered what & what time the order was placed in the que.

Pros

It's so easy to use & assimilate new employees into it. The touch screen & swivel stand saves having to buy another iPad for the counter staff; with the swivel both sides are able to utilize the unit.

Cons

Monthly fees. Although with the benefits of the u it I can live with the fees. I would be interested if there were pocket sized devices that staff could take on the floor & send the orders in from there via wifi

Response from TouchBistro

Hi Ben,

Awesome to hear that our system has helped improve your productivity & efficiency!

Our mantra is Restaurant Success.

The fact that we've been able to help you with those aspects of your business means we're doing something right.

Thanks again!
Mell

Naz
Overall rating
  • Industry: Restaurants
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Tha lil app tha could :)

Reviewed on 08/01/2016

Pros

Touch B - is reallllllllly easy to use....well..there's a bit of a learning curve, and some gettin used to on tha back end to setup everything....but once u dour golden...and it's easy....tha updates are reallly also helpful in ironing out tha bugs etc. We serve our customers faster now with less mistakes than before...with ordering as well as doing up tha tabs etc....we can also do specials and pricing on tha fly.....it's awesome....

Cons

To get tech support has beena friggin nightmare and the most frustrating so for us. I've mentioned this to our rep already...Not being able to speak to someone immediatley makes mme wanna pull my hair out, and then i have to leave a message and wait for a call back, also drives me insane.....because ive goten called back 4 hours AFTER leaving tha message...lunch service was done already, worst yet when i have problems DURiNG service and ther's no help.

We've also had problems with printing....and sometimes the orders do no go thru..and we've found this after updataing tha last software..soo not sure about that.

Fatima
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Worst system i have used

Reviewed on 12/08/2021

They will lie to get the sale, lie about incentives have poor support, thinks a video is training, takes hours to get a hold of someone. It is my lifes mission to ensure no new business owners get screwed the same way we did.

Pros

absolutely nothing - When they are trying to sell the product they promise all the features you need they have, and that they work. Once you actually start using the product all the features i wanted were "future" features. They will lie to get the sale and then screw you in the end once you have everything signed! Forced to use CHASE machines, we advised them 1 of our locations still has 2 years left with their debit machines. said ya no problem. then 3 months later seeks [SENSITIVE CONTENT] to get back all the incentives (we have 3 locations, and used our own hardware - the router).. What they say and what they do are the opposite. RUN AWAY FROM THEM

Cons

not user friendly to set up, convoluted and support doesn't know how to use the system. BY FAR the WORST product i have used. I regret getting this product, and i hope everyone who reads this does not get this product. i have another 1.5 years left and i cant wait to leave.

Response from TouchBistro

Hi Fatima, thank you for your review and I sincerely apologize for the issues you've been facing with us. This certainly doesn't sound like the TouchBistro experience we pride ourselves on so we do want to make things right! Please send me an email to [email protected] with the name your account is under so we can escalate this with our management team.

Dan
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Great on the front end, cloud reporting not so much

Reviewed on 14/11/2017

Pros

Ease of use for staff, editing items, inputting orders splitting checks by seat. Rarely crashes. Can search for items easily.

Cons

Cloud reporting mediocre, customer support not great, unable to report discounts by category. iPad based can be nice but must have newer generation iPads since they updated their software so we can longer upgrade the system without buying all new ipads

Response from TouchBistro

Hey, Dan!

Thanks so much for your review. Very happy to hear your staff is finding TouchBistro easy to use.

If there's anything I can do to make your experience even better, please do not hesitate to get in touch.