TouchBistro Reviews

TouchBistro is very easy setup and use and is truly designed for restaurant use. The cloud reporting feature and customer support are also excellent.

The one downside for us is that you can't do any real administrative activity without disrupting service, so you have to do it on one of the iPads outside business hours.

Dashboard and cloud reporting. ease of use.

Technical support seems to be overwhelmed and you can rarely connect with them when you need them most. They try to get back to you within 24 hours, but in most cases that's too long and have significant impact on our business.

Table side ordering. Menu flexibility. Expandability.

The more they add features, the worse it gets. I highly doubt that the development people have any restaurant experience. Refunding a cc that has been wrung in is ridiculously difficult. To top it off, they have just recently started to move EVERYTHING to the cloud. Including the server end-of-day reports which makes it extremely hard to check credit cards, voids, comps, etc. It's ridiculous at best. No thought whatsoever on user friendliness.

Easy to use set up and teach staff to use

I may not know about it, but would be great to have a text feature for guests to order from our pool side that can alert server to an order

Just about everything

Cash layout for required new iPads to retain full functionality

Loyalty features other than that need major improvement, many bugs

To many steps, many bugs in the system, goes offline, to long to load

TouchBistro has been an amazing tool for our cafe. I love the ease of use, how easily we are able to get an overview of the cafe at any one time, along with performance, financial reporting, and all the rest. We keep discovering new features that allow us to be more and more accurate and efficient behind the counter. Support is also always really helpful and available whenever we need them!

Some of the features seem weirdly incomplete, like reporting having some types of reports available and not others. Also, we have had to source a secondary POS system to use for our retail inventory, as despite having the capability for things like barcode scanning, there is no way to quickly or easily update our inventory--with a stocklist of over 2000 items, having to create each item individually and update them manually is too much of a headache to bother with.

It connects with our accounting software so that our daily sales are uploaded automatically.
The app is easy to use and our new staff can be trained quickly and efficiently.
The billing features are really great and allow our servers to manage tables the way the customer wants, not the way the POS wants.

Adding menu items is time consuming and a general pain. We would love to have a web based site that allows easier uploading .

The reporting features are a bit clunky - for example we cannot check on single item sales totals. Instead we have to download a entire report with ALL items.

Too many issues with the software make it hard to like the good part of it.

Credit card charge reversing and per technical support there is no way to recharge the customer.
System hangs frequently in the middle of the shift. Updates are coming too frequently and most of the time messes up other things. Good luck getting a knowledgeable technician on the phone.

Ease of use and tech support when needed.

Its always about the fixed costs so I have to be that guy and say cost.

The iPads were ok, and it wasn't too hard to hook up

Losing orders, connectivity problems, card reader not working, printers printing to different locations randomly, Not very customizable

Using iPad to take orders is the only good thing, very fast compared to other POS providers.

Where do I begin.
Customer service was the best until 2019. Now it is similar to Toasts. It is day 7 of us not being able to print tickets in the kitchen, every time/ every day I call them they have this answer ready. "Our Product Development team is working on your case, we will get back to you as soon as we hear back from them"

The most popular opinion from our staff is the ease of use with TouchBistro. The program needs barely any training assistance, staff picks up the location of menu items quickly, customers are impressed with the technology, and in a small space like our coffee house the size of the unit compared to our grandfather of a cash register we can host more treats for our customers.

We struggle with getting prompt response when in a stressful or urgent situation. Restaurant business is fast paced and requires immediate help, especially if we are stalled in being able to take payment or assist a customer in another way. Guests don't appreciate being asked to wait while we try to contact Touch Bistro unsuccessfully. Email response time is reasonable. We also struggle to offer emailed invoices directly from touch bistro without having to switch over our wifi, slowing down service. We are also struggling to have reliable synching on our online account to view sales reports.

One of the only restaurant POS systems that has a search function for servers. 5 stars for the ability to hold credit card information for tabs. Backend menu and employee management is the simplest I have ever used. Very user friendly and intuitive. New features and products are being rolled out often and TouchBistro was very supportive of their restaurant partners through Covid.

Creating and managing the floor plan is incredibly difficult and could be improved. Reporting and analytics are somewhat lacking and something I would like to see improved to be more in-depth and easier to access more information.

Easy to use and train.

There's a huge list in my review.

We had a great, helpful sales contact. Unfortunately, once we were turned over to their overall automated system for deployment of the software, we couldn't continue to work with them. At one point, they canceled our account without authorization.

We signed an agreement that would allow us a refund of more than $2,000 if we didn't want to continue using Touch Bistro. I've been trying to contact them for months for a refund, and have been ignored by their sales contact and their customer service line. We are having to hire a lawyer just to get our refund (even though the contract specifies we could get refunded.)

Price point is great for a small independent business.
Ease of use: very easy to train new staff on the software.

Limitations for custom reporting as well as the frequency of updates - trying when all your programs are constantly changing, albeit for the better many times, tough to keep up with when all (not just touch bistro) your tech is constantly evolving faster than one can keep up.

The first year went well! I actually liked it.
Then according to their own tech support.. the company took on way too many customers than programmers or tech support could keep up with creating a domino effect of pure frustration and no support.

Many issues.
Tech support is hit or miss sometimes can take up to an hour get someone. Often they can not fix problem. They "escalate it" which means you will never hear back from them. Remote report app for phone rarely works and full of problems. If its a hardware issue no phone tech support. Have to email and wait for email which takes days.
Would not recomend.

ease of use

1) some tipouts get passed through to the credit card processor but fail to capture in the POS, then the POS won't take a tip amount and assumes it's neither entered nor will it let you re enter the tip because the final authorization is complete.
2) in security settings for staff, to enable a staff member to correct their own mistakes before sending an order to the kitchen, because of the way you've set things up, I also have to authorize staff to VOID items that have already been sent, which I refuse to do. so I end up having to approve every little change, whether or not they've been sent to the kitchen... bad design!

It's easy to use. That's it. it is intuitive enough to use which lulls you into a false sense of security at first because as with any product you are bound to run into problems and then who do you call? No one! You would think the people who sold you the product would be happy to stand by their product and help you out. Negative they don't do diddly.

They don't answer the phone. You will note that I titled this review non- existent customer service because they simply do not answer the phone, call you back... NOTHING. The few phone calls they have returned they tend to call at noon, as in lunch time. lunch time would be a good time for them to take lunch not to contact a restaurant.

Love the charts and it's easy to use. Keeps track of your numbers well.

Online ordering system sucks. They do not protect against charge backs

It's so easy to use & assimilate new employees into it. The touch screen & swivel stand saves having to buy another iPad for the counter staff; with the swivel both sides are able to utilize the unit.

Monthly fees. Although with the benefits of the u it I can live with the fees. I would be interested if there were pocket sized devices that staff could take on the floor & send the orders in from there via wifi

Touch B - is reallllllllly easy to use....well..there's a bit of a learning curve, and some gettin used to on tha back end to setup everything....but once u dour golden...and it's easy....tha updates are reallly also helpful in ironing out tha bugs etc. We serve our customers faster now with less mistakes than before...with ordering as well as doing up tha tabs etc....we can also do specials and pricing on tha fly.....it's awesome....

To get tech support has beena friggin nightmare and the most frustrating so for us. I've mentioned this to our rep already...Not being able to speak to someone immediatley makes mme wanna pull my hair out, and then i have to leave a message and wait for a call back, also drives me insane.....because ive goten called back 4 hours AFTER leaving tha message...lunch service was done already, worst yet when i have problems DURiNG service and ther's no help.

We've also had problems with printing....and sometimes the orders do no go thru..and we've found this after updataing tha last software..soo not sure about that.

absolutely nothing - When they are trying to sell the product they promise all the features you need they have, and that they work. Once you actually start using the product all the features i wanted were "future" features. They will lie to get the sale and then screw you in the end once you have everything signed! Forced to use CHASE machines, we advised them 1 of our locations still has 2 years left with their debit machines. said ya no problem. then 3 months later seeks [SENSITIVE CONTENT] to get back all the incentives (we have 3 locations, and used our own hardware - the router).. What they say and what they do are the opposite. RUN AWAY FROM THEM

not user friendly to set up, convoluted and support doesn't know how to use the system. BY FAR the WORST product i have used. I regret getting this product, and i hope everyone who reads this does not get this product. i have another 1.5 years left and i cant wait to leave.

Ease of use for staff, editing items, inputting orders splitting checks by seat. Rarely crashes. Can search for items easily.

Cloud reporting mediocre, customer support not great, unable to report discounts by category. iPad based can be nice but must have newer generation iPads since they updated their software so we can longer upgrade the system without buying all new ipads