Dayforce HCM Reviews
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- Industry: Health, Wellness & Fitness
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Dayforce HCM
Reviewed on 08/08/2023
I love the software platform. I was the project leader during implementation and have been the...
I love the software platform. I was the project leader during implementation and have been the Administrator since. This is in addition to the Payroll Manager, Benefits Manager, Leave of Absence Administrator and Entitlements Manager. I could not do all of this if the software was exceptional.
Pros
Dayforce is fully integrated and offers real-time data. The features are easy to use and understand. There is full transparency for both managers and employees. There is a full arsenal of reporting and dashboard options so downloading information is easy. While customization costs, it is an effective way to ensure that the look and feel convey your environment.
Cons
Any changes needed to your set up result in very high priced change orders, even when the change requested is because of Ceridian issue. The service time for these change projects can sometimes be in excess of 6 months.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Dayforce simplifies and accelerates the payroll processing
Reviewed on 18/04/2023
Dayforce is an excellent option for any enterprise-level business. If you're looking to fix a...
Dayforce is an excellent option for any enterprise-level business. If you're looking to fix a problem with the system's mainstay functionality—namely, payroll and related "pay logic”—I think Dayforce is your best bet. After making that call, you'll also see increased productivity from the other modules I mentioned.
Pros
Ceridian Dayforce is used for many different purposes, including payroll, benefits, and attendance tracking. The payroll is run every other week. Dayforce is used for benefits enrollment, and the data is then sent to our supplier via an export. Dayforce is used to record and analyze attendance data, whereas DF is used to record and analyze vacation, sick, and personal time.
Cons
While progress has been made in the area of learning, its usefulness is limited by the fact that it is integrated from the outside. The scheduling module requires more human intervention than is ideal.
- Industry: Furniture
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Dayforce Review
Reviewed on 17/09/2024
Overall Dayforce is a user-friendly system and helps maintain accurate and up to date information.
Overall Dayforce is a user-friendly system and helps maintain accurate and up to date information.
Pros
Dayforce makes it easy to maintain accurate employee information. It also provides easy avenues of two-way communication between the company and its employees.
Cons
There is still some functionality that it is missing, though they are constantly working to improve in those areas.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Frustration & Disappointment
Reviewed on 02/11/2023
Pros
I cannot think of a single thing that I like about Dayforce.
Cons
Throughout our implementation process, persistent issues plagued our experience with Dayforce. Right from the start, we faced issues with faulty system configuration, including confidential data being accessible to lower level employees. We have been told by support personnel at Dayforce that our system is improperly configured.
Our implementation manager failed to address concerns adequately and failed to conclude the professional relationship officially. Instead, we were left with a slew of unresolved issues and unanswered inquiries. Despite scheduled follow-up meetings, these sessions were repeatedly abandoned by the manager. Frustratingly, after weeks of unanswered emails and our futile attempts at problem-solving, we were told from our implementation manager that she had to get permission to charge more billable hours to us, and that was why she hadn't communicated with us in several weeks.
Seven months post-implementation, our file feeds for benefits remain incomplete. Despite our immediate request following implementation, this crucial aspect of our system has yet to be fully operational. The persistent issues we face significantly hamper our productivity, particularly concerning our convoluted payroll setup. The payroll segment of Dayforce has demonstrated a lack of accountability, particularly evident in their response to our 401(k) compliance challenges, where they offered no satisfactory solutions and essentially shrugged off their responsibilities.
We have given Dayforce several opportunities to rectify their errors, despite our profoundly disappointing experience. Even external stakeholders collaborating with us have expressed sheer astonishment at the abysmal quality of the system, citing unprecedented dissatisfaction in their professional interactions with other clients.
Dayforce's performance has been deeply unsatisfactory, characterized by consistent lapses in competence and professionalism, leaving our organization in a state of perpetual frustration and disappointment as we face unresolved issues that directly impact our functionality and productivity.
- Industry: Automotive
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent Overall Product
Reviewed on 11/07/2024
Pros
Dayforce is an entirely capable product with excellent module flexibility and capability. Dayforce also gives the user ownership and control to customize the product as they prefer for their organization.
Cons
The recruiting module could use some overall improvement.
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Dayforce makes user experience, reporting, and payroll processing easy
Reviewed on 11/09/2023
Dayforce's ongoing calculating options and support for large payroll batches are invaluable. I am...
Dayforce's ongoing calculating options and support for large payroll batches are invaluable. I am relieved to have the ability to provide timely salary spending reports to upper management.
Pros
In addition to the system's features, I appreciate Ceridian's helpful staff and customer service. Ceridian has clearly given careful consideration to the full scope of the employee experience, as evidenced by the cohesiveness of its many modules. The fact that they interact with one another is a plus.
Cons
I wish I had been given more background or forewarning about the actual process of implementation. It's a real slog, and I didn't feel ready for it with the resources at my disposal. If I'd realized it was going to be such a slog, I would have made more of an effort to get ready.
- Industry: Real Estate
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Dayforce Review
Reviewed on 12/12/2023
Overall, good experience. Continuous improvements to all modules.
Overall, good experience. Continuous improvements to all modules.
Pros
All in one complete HR & Payroll System. One central database feeds into all modules
Cons
Some features still need to be developed, they have a AHA portal for ideas, some can take a long time to approve and implement
- Industry: Utilities
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Dayforce, make sure you have the right partner
Reviewed on 06/09/2024
Love it for payroll but hate updating things.
Love it for payroll but hate updating things.
Pros
I love the possibilities of Dayforce. If you have the right partner, you can literally have it do whatever you want.
Cons
I dislike the way our system was built from implementation. It's basically a spiderweb behind the scenes.
- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Dayforce HCM
Reviewed on 16/09/2024
Dayforce is a great tool overall as its integrates various HR functions.
Dayforce is a great tool overall as its integrates various HR functions.
Pros
Unified platform for managing various HR functions reducing the need for separate systems and improving data accuracy
Cons
Complex implementation process, lack of training for new users and high cost.
- Industry: Retail
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Great Software!
Reviewed on 27/08/2024
Pros
Super easy to use, loved that you could do all of your scheduling as well as HR offerings. Also love that it offers an easy to use app with the same features as desktop.
Cons
Nothing! Overall the experience was great!
- Industry: Hospitality
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Managing your own settings means lots of potential for success and mess
Reviewed on 16/11/2020
Honestly, I am pretty neutral at this point. For each thing that has changed for the positive,...
Honestly, I am pretty neutral at this point. For each thing that has changed for the positive, there is something else that has changed for the negative. I am still optimistic this will work out for the better in the long run but as in my previous comment, implementation has been extremely difficult and we are in a severe situation with our clients and investors on the 401K funding situation.
Pros
-Ability to control the majority of your settings
-Real time gross to net calculations
-Great payroll auditing tools
-Many standard reports and ability to tweak them to your needs
-Auto setup of a lot of policy assignments based on data management criteria - eliminates human error
Cons
THE IMPLEMENTATION PROCESS - We went through at least 3 weeks worth of work to gather all our settings, decide on how we would like it built, did research on the best way to put our data in the system, even received guidance from one of their recommended consultant groups, THEN went through 16 hours of Discovery calls to talk through how we wanted the system setup. In the end though, all the job codes and mapping we requested at implementation went out the window and they setup the system based on the data from our old provider, which was a mess and part of the reason we moved in the first place.
We are now a year into this project and 6 months post-live and are STILL trying to cleanup the mess caused during implementation. My time and my team's time is dominated by this cleanup process.
Lastly - we are currently have a major struggle with funding our 401K. Apparently, 401K funding is currently only done via check and NOT ACH. We have 3000+ team members and 90+ locations - we cannot have that many 401K checks being cut bi-weekly. In order to setup as an automatic feed, there would have to be a separate file feed for each location, based on software limitations - which means 90+ file feeds - all associated with a cost to build and to maintain should there be a change required.
I truly believe (and hope) that once it's all cleaned up and all settings are the way we need them to be - we will be in a much better place but this process has been extremely difficult.
Reasons for Choosing Dayforce HCM
We are growing rapidly and we outgrew the functionality of our previous company. There were many things we had to do manually should now automatic in Ceridian - once its setup properly. Also, inconsistencies of setup in the previous system caused issues in reporting.Switched From
NetchexReasons for Switching to Dayforce HCM
The structure of team members have ONE record that is references by all the modules as opposed to multiple databases/records throughout the modules.- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Dayforce realistic review
Reviewed on 17/02/2023
It’s a great tool and an upgrade compared to our old system. It is definitely for a larger company....
It’s a great tool and an upgrade compared to our old system. It is definitely for a larger company. I like a lot of the customizable features but the system isn’t super intuitive and it’s not the easiest to learn.
Pros
I really enjoy some of the features like Dayforce Hub, Performance Management and Engagement. They are all customizable and easy to figure out.
Cons
You have to learn how to set up everything yourself. If there is an issue Dayforce doesn’t fix it for you, they guide you on how to fix it. Also there are costa associated with every change you make
Reasons for Choosing Dayforce HCM
Zenefits support was horrible and there were a lot of bugs and payroll issues. We outgrew Zenefits once we reached over 150 employeesSwitched From
TriNet ZenefitsReasons for Switching to Dayforce HCM
They really sold their product well, but they weren’t exactly honest in their sales pitch about some things. The customization was the most appealing.- Industry: Nonprofit Organization Management
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Complete and comprehensive HRIS
Reviewed on 02/10/2023
It is overall very user friendly. I think Ceridian listens to their customers and is heading in the...
It is overall very user friendly. I think Ceridian listens to their customers and is heading in the right direction.
Pros
The integration with Microsoft O365 makes IT happy, while the thoughtfulness pleases HR and Finance staff.
Cons
It should s starting to get pricey because of all the modules.
Alternatives Considered
PaylocityReasons for Choosing Dayforce HCM
They were terrible for HRSwitched From
ADP Workforce NowReasons for Switching to Dayforce HCM
More comprehensive, particularly as it pertains to Project Code Management.- Industry: Staffing & Recruiting
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Dayforce one stop for HR/Payroll/Benfits/Learning
Reviewed on 07/07/2023
Overall we have been please with Open Enrollments this allowed us to eliminate the need for a third...
Overall we have been please with Open Enrollments this allowed us to eliminate the need for a third party vendor for our internal employees. The Learning Management systems and the ability to a HRIS and payroll system in one
Pros
The ability to process Payroll within a HRIS systems. We were looking at a system that would meet the middle office needs for HR and Payroll.The user interface is fantastic and it is very easy for the employees to navigate
Cons
We were disappointed in the timekeeping feature since we were hoping to use this module but at the time of implementation it was unable to handle an employee with multiple work assignments with different pay rates
- Industry: Retail
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Dayforce
Reviewed on 09/10/2023
Customer support needs improvement
Customer support needs improvement
Pros
Real time payroll calculation is extremely beneficial.
Cons
Customer support is very difficult, often a language barrier.
Alternatives Considered
PaylocityReasons for Choosing Dayforce HCM
We were not happy with ADP and their customer service.Switched From
ADP Workforce NowReasons for Switching to Dayforce HCM
Real time payroll- Industry: Hospitality
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Why choose Dayforce?
Reviewed on 05/10/2023
Overall, Dayforce has been able to meet our needs and our support team is always available when...
Overall, Dayforce has been able to meet our needs and our support team is always available when questions come up. Our TAM has made the transition to Dayforce as well as our day to day issues n opportunity to learn and resolve instead of pain points that frustrate us.
Pros
Dayforce is as close to one stop shopping as we could find and still be able to meet our needs. Having so much data in one spot allows for powerful reporting.
Cons
If Dayforce had an internal ability to electronically sign documents it would be so much easier to set up and maintain onboarding documents.
- Industry: Transportation/Trucking/Railroad
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
My thoughts about Dayforce being an employee and a customer
Reviewed on 04/10/2023
Dayforce is a company that has very high standards for themselves, they keep continuously innovating...
Dayforce is a company that has very high standards for themselves, they keep continuously innovating themselves and are uphold the ideals of a company that stands by "Makes work life better"
Pros
Workforce Management is a very advanced module that has plenty of pay policy rules and qualifiers to ensure automated set up of CBA rules
Cons
Small things like having the ability to filter on pay codes in the set up screen can make a lot of difference to power users like me, but this is not a deal breaker by any means. Improvisations can be done but critical functionalities are already well established
Reasons for Switching to Dayforce HCM
Their continuous commitment to excellence and being a partner all the way- Industry: Real Estate
- Company size: 501–1,000 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Decent HR Software Program That Gets the Job Done
Reviewed on 30/08/2019
Dayforce HCM is our main source for anything employee-related and it has been a consistent and...
Dayforce HCM is our main source for anything employee-related and it has been a consistent and useful resource for us. It has the information we need and when we need it, and we can trust and depend on them to provide the functionalities we require. Although not as UI/UX friendly as other software platforms such as Workday, it is a relatively cheap platform that allows employees to do what they need to do.
Pros
Dayforce HCM is a good HR software program in that it is a cloud-based platform for workforce management and other essential things such as payroll, benefits, and document management. It essentially gets the job done for the common employee and offers enough functionality to be a useful platform.
Cons
The overall aesthetic feel and functionality wasn't as smooth and intuitive as the previous HR software our company used, which was Workday. It's not a dealbreaker but it goes a long way to empower the user to feel like they understand and to a large degree have a comfortable control of the app in the first few experiences.
Alternatives Considered
Workday HCMReasons for Choosing Dayforce HCM
Costs were getting too large for our growing company. We received a cheaper quote from Dayforce.Switched From
Workday HCMReasons for Switching to Dayforce HCM
Mainly cost savings. The cost to benefit ratio of saving money to have a less aesthetic and intuitive HR software favored keeping the existing software which everyone was accustomed to already.Response from Dayforce
Hi there,
Thank you for your feedback!
Your insight is very valuable and we appreciate you spending the time to share your experience.
Very best,
Michael
- Industry: Retail
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Dayforce HCM - Online Retailer
Reviewed on 20/06/2023
The implementation itself was very labour heavy and we vastly underestimated the amount of resource...
The implementation itself was very labour heavy and we vastly underestimated the amount of resource required for this task. However, the first payroll was a success and it has been widely adopted across our business with relatively few issues (and the vast majority are user error).The Dayforce community is fantastic. You can submit ideas for implementation as well as discuss and share ideas with other Dayforce users. It is a fully immersive system and experience working with Dayforce.
Pros
Dayforce HCM can be configured in just about any way, working around your company policies which was really important to us as a company. It has the capability to grow with us not just in the UK but globally and that was a big selling point. The payroll suite has transformed our payroll process - we no longer have any need to do time forecasting for early cut off, we can do our full reporting within 1 day compared to 3/4 days previously. It's brought everything into one neat system for us and gives employees a huge amount of visibility over their pay which they haven't had previously. The opportunities (as with the available reports) within Dayforce are endless.
Cons
There are some basic features missing within Dayforce, ability to reset your own password or cancel your own holidays for example. The visibility for managers is also limiting and that can be difficult to manage.It is so intricately mapped that the slightest change can have the largest knock on effect and so you either need to be 100% confident with what you are doing or you constantly need to reach out for support. Everything you see and discuss when going through the procurement stage is basically a bolt on. But this isn't made clear from the off and it is an expensive product as every module has a PEPM cost. As the admin, I find it can be frustrating as the system is so huge it's difficult to be a master of the system.
- Industry: Building Materials
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
DayforceHCM - One Year After Implementation
Reviewed on 21/04/2017
Pros - Our previous system basically operated on a "point in time" basis; historical information...
Pros - Our previous system basically operated on a "point in time" basis; historical information was kept in hard copy in employee files. Reporting from the payroll system was difficult and in many cases required expensive custom reports to be written by the service provider. Approximately 65% of our employees do not have access to the company email account, consequently requests for vacation payments, time off requests, address changes, tax changes, bank account changes were sent to HR by the employee's manager. Employees monitor their own personal information in Dayforce such as salary, job title, etc. ; they have access to forms; managers have access to a multitude of reports to help them manage their workforce. The HR/Payroll team have the ability to provide executive reports almost instantaneously - time spent producing management reports has been significantly reduced. Company policies and agreements have been uploaded into Dayforce eliminating the need to produce hard copy documents - this includes handbooks, links to benefit websites, corporate forms (eg. Code of Conduct) which saves time and money - no hard copies required. Time spent in payroll has not reduced, however, quality has increased significantly - more time is spent in value added auditing rather than paper processing. Compliance with legislation is much easier to manage. Immeasurable ROI on employee satisfaction - we spend more time talking to our employees; Dayforce has facilitated a closer relationship between HR and employees - they feel like they are part of something big, because they can see it! HR and Payroll is no longer a mysterious machine somewhere in corporate office. The Ceridian learning tools are awesome - although we do not have all of the modules, providing access to the Ceridian University gives us opportunities to attend sessions and experience other activities that our organization may want to consider.
Con: We do not have enough time to explore/implement the many features available.
Overall Satusfaction: Dayforce provides everything we need!
Recommendation to Other Buyers - Dayforce HCM is powerful and I highly recommend it for human resource management.
- Industry: Transportation/Trucking/Railroad
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Love/Hate Relationship with Dayforce
Reviewed on 20/06/2023
Dayforce is a fine system to use, with various issues hidden throughout. While my least favourite...
Dayforce is a fine system to use, with various issues hidden throughout. While my least favourite is the customer support, Dayforce also has a multitude of ways to find solutions on your own to avoid contacting customer support and spending large amounts of the company's money.I find Dayforce great and frustrating; there are so many good features with Dayforce that I'm looking forward to using, but I do find the system to be pretty convoluted. In order to fix ONE thing, I have to go through two to three different outlets within the system to make sure those work before this one thing is fixed.I do wish I had more positive things to say about Dayforce, but it's not the worst system I've used.
Pros
Easy to use features for both manager and employee. It's sleek-looking and doesn't require a lot of effort to learn how to use Dayforce. We are currently implementing document management and it seems simple, but effective.
Cons
Customer support has been both helpful and lacking. Helpful because of the forums, but it's very hit and miss with a rep. Sometimes I am given someone who is very helpful, provides guides, or reasonable answers within a good amount of time.Then there are times when I receive a rep who takes too long to answer or find out what the issue is, doesn't communicate, or doesn't initially fix the issue, causing more time and money (for the business).
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Our experience with Day force has been great from Implementation on. We never felt alone.
Reviewed on 02/11/2017
Before Dayfore, we were using three different systems. One for payroll, one for time and attendance...
Before Dayfore, we were using three different systems. One for payroll, one for time and attendance, and another for HR. We had to import data from one system to another so there was the potential of data dropping off. We were able to combine three systems into one with Dayforce. Since Ceridian uses one solution, once an employee is hired they are visible in all parts of the system immediately. No more waiting for overnight updates. Ceridian cut my payroll processing time by 40%, which allows me more time to audit my work. There are some great audit reports built into the system, which I run every payroll. They point to problems with can be corrected before we finalize for the week. The ability to run wage and tax registers, and W2's anytime of the year, allows me to fix any potential problems, which in turn make year end a breeze. My employees now are able to manage some of their own data, which alleviates the burden off HR and Payroll and allows the employee to update their records when it is convenient for them.
Pros
I love that it is one solution. No more imports, no more worries about data dropping off. The test portal allows us to set up new deductions and earnings, and test them before putting them into production. The future dating feature works really well. It allows us to enter increase early and test them in a future payroll to see how the employees pay check will look, and gives us more time to audit our changes thus relieving some of the stress that comes with year end. The education portal is a big plus. It allows us to learn at our own pace, and to schedule that classes that are helpful for each administrative role.
- Industry: Newspapers
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Good if you need basic, cheap software; a joke otherwise
Reviewed on 15/12/2018
I had a love/hate relationship with it. It was easy to log in and out, the basis of the system to...
I had a love/hate relationship with it. It was easy to log in and out, the basis of the system to track employee hours. Many times in 2016/2017, the software wouldn't read those clicks though, so myself or colleagues would be working for several hours or off work for several hours only to realize our logging in or out hadn't took. Then we'd have to bother our boss to do it, who was hostile about doing so. Having worked in tech, I understand bug issues, but this is a big one to have. The software is affordable, which is why our company chose it. If the bug issues were resolved for good, I'd feel more confident recommending it.
Pros
I liked that the buttons were big and accessible and easy to see, and that they later modified different types of clocking in and out (lunches, etc). When they updated the software, you could tell they tried (and succeeded, partially) in simplifying some of the screens for users.
Cons
Past versions of Dayforce would freeze up a bit. Also, any time anything went wrong (sometimes a log in or out didn't take, sometimes a time would need to be edited) the manager or boss would have to personally modifying these issues. Under good management, this wouldn't be an issue. Under bosses who can barely handle stress and take systems errors out on their employees, it's a complete nightmare situation. This is where Dayforce could really look beyond coding issues and consider how to socially engineer better customer service solutions so even technically challenged supervisors can use the system easily.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Empowering Team Members
Reviewed on 19/06/2017
Overall, we have truly benefited from partnering with Dayforce. Our team members are excited about...
Overall, we have truly benefited from partnering with Dayforce. Our team members are excited about the user friendliness of the program, the accessibility from their mobile devices and the functions that empower them to submit requests & changes electronically. Our managers have raved about being able to schedule within labor guidelines and team member availability. Time Off requests are easier to track, schedule, approve/decline. Personal Action Form items that require approval are now electronic, which has smoothed out our process. We have seen a decrease in the amount of paperwork that was being processed & tracked, we have seen an increase in managerial productivity, we have seen a time savings in our payroll processing and an improvement in our reporting capabilities.
Pros
• Our team members are excited about the user friendliness of the program,
• Great to have accessibility from their mobile devices and the functions that empower them to submit requests & changes electronically.
• Managers have raved about being able to schedule within labor guidelines and team member availability.
• Time Off requests are easier to track, schedule, approve/decline.
• Personal Action Form items that require approval are now electronic, which has smoothed out our process.
• We have seen a decrease in the amount of paperwork that was being processed & tracked, we have seen an increase in managerial productivity,
• We have seen a time savings in our payroll processing and an improvement in our reporting capabilities.
Cons
Implementation might drive you crazy, but your team will be elated & productivity improved. It would have been helpful to know more about what was required & expected for implementation so we could have made better decisions with assigning responsibilities during the implementation process.
- Industry: Legal Services
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good HCM Platform Overall
Reviewed on 13/09/2024
I had never used Dayforce as an end user prior to taking my current role as the Dayforce Administrat...
I had never used Dayforce as an end user prior to taking my current role as the Dayforce Administrator and there have definitely been more "good days" than "bad" with implementing and learning the entire platform.
Pros
Dayforce is a robust system overall. I have only been using as an administrator for seven months and was able to quickly learn and become an SME is many different areas across the platform.
Cons
WE have 5 separate business entities all under our one Dayforce platform and there are many config settings that are global, which creates issues for us when trying to customize to each entity.