Lever Reviews

I love that Lever offers our nonprofit organization a whole lot of recruiting and tracking opportunities without breaking our operational budget. Specifically, I like that we can add and remove teammates with ease to track specific job postings and view where the applicants are within the process. The templates for individual job creation are a huge time saver as well since we never have to reinvent the wheel each time a new position opens up.

Unfortunately, Lever can be a bit confusing for new folks. I dislike that you have to toggle between tabs in order to get the whole picture (number of applicants & resumes per job opening) and analyzing the talent pipeline with Lever's self-generated information can be unreliable when compared to self-reporting methods.

Very user friendly and features are thought through from the tactical recruiting side. I love easy book links, automated offer letter templates that actually work well, strong email template capabilities with email delay features, integration with slack.

Few glitches with offer letters / integration with background check and HRIS system. I had to figure out some rules myself that weren't documented. Their support team is very fast and friendly though. The built in support articles are also very comprehensive.

At the moment nothing is good about this software

Merging had been disabled. We can no longer join new and old profiles into one profile.
New and existing profiles - we are no longer notified if a candidate may be a duplicate. Have you ever spoken with a candidate only to find out that they where not a good fit before?
Emails do not sync properly - Gmail will not be delivered if sent through Lever. We have found that we must copy and paste the email template to Outlook in order for the recipient to even receive the email. This has been going on for almost year.
Emails Part 2 - Entire threads of email conversations do not appear in Lever. They are missing so again we have to cut & paste entire conversations to place in the profile.
INDEED Candidates - These candidates must be forwarded into Lever. The same process we have done for 3 yrs, now all of a sudden are forwarding a separate entry of blank information which now must be deleted. It turns out that if you have an image in your signature on your email that is what creates the blank entry. SO if you have a logo, Facebook, Instagram, Twitter logo expect a blank entry. Customer Service told us we were doing it wrong. No their rollout was the most stupid thing we have ever worked with.
Different pipeline stages for different jobs makes no sense. You have 1 profile, you can have many jobs associated with that profile, you can have many hiring mangers for that 1 profile, they do not need to be all over the place.

I really like that I can search the candidates very easily and change the stage.

- We probably can improve more language support like resume titles or secondary application submission. - Can I see that the NPS has been sent to each managers and candidate? I would like to remind them to sumbit but as I don't know when they get exactly, I have less possibility to track.- Also I wish I could see the candidates by requisition as well(not just merely with postings). - I do hope that I can have some filter options in the requisition section like hiring managers, dates, titles etc. - How the requisition update date is defined? seems any interaction is regarded as update so I do not know how to track exactly.

Our company operates similarily to a recruiting agency, which means we tend to hire for the same job on an ongoing basis, as opposed to hiring one or two candidates, then closing the job. Because of this, Lever helped us understand that we need a candidate-centric ATS, as opposed to a job centric ATS. This is a critical distinction when evaluating ATS, and is why we selected Lever over other systems.

The best feature is the global pipeline view that you see when you first log in. It makes understanding the pipeline really easy. And you can filter it down by job, recruiter, etc. which is also really helpful. It's really the best UI / UX of any ATS pipeline that we've seen.

We also really like the tagging and automation tools. Also the tight linkedin integration is nice. Oh, and two-way email sync with gmail is a critical feature for us that not all ATS have.

The reporting can be a little hard to understand at times. It doesn't have a direct integration with indeed, zip recruiter, or other job boards, so job distribution isn't as good as our last system (workable). But we're making it work.

Switched from a no-reporting ATS to Lever and it has been such a wonderful experience so far. The whole tool is built with candidates and candidate experience in mind. I honestly cannot imagine going back to how we used to work.

Working with candidate profiles is intuitive and fast - especially with the newest feature CV Review.

The Chrome extension makes sourcing on Linkedin a breezy.

Our account manager during closing the deal was absolutely lovely - she was a great support in pitching the proposal to the business and getting us the best price we could afford. Thanks, Lo!

I'm gonna have to say customer support. Issues are rarely resolved on the first try - they also work US hours only which makes it really hard to fix critical issues on day 1.

Lately there have been more issues with the platform than before. Though Lever sent an email about it, why it happened and how they will ensure it doesn't repeat in the future.

I love the clean user interface in Lever and how easy it is to learn how to use. I love all the the (seemingly) simple features that make a huge difference in the candidate experience (ie. easy scheduling, email templates, delayed email feature, offer letter integration, interview feedback reminders, etc). The support team is extremely helpful and responds quickly. The launchpad site with hundreds of posts on how to use the features is invaluable.

The only thing I would like is Lever to have more free job board integrations (ie. automatically posts to various job boards without me having to pay for separate posts)

Lever provides valuable insights for a small HR team lacking a dedication recruiter. We were able to streamline our process, implement standardized feedback forms, and more easily communicate with candidates at every step of the process. We love having a single source of truth and know that Lever will be able to grow with our team.

The reporting feature is a little daunting but that's mostly because my team has never had an ATS before, so this is all new to us! The upcoming additional data visualizations in reporting I think will make this transition easier for me and my team.

Lever makes it so so easy to recruit and track candidates for multiple job postings. The job site it creates is easy to navigate and integrates very simply into our company's website. I love that you can manage each posting separately and even assign different hiring managers to each. By far, my favorite feature are the interview feedback forms. This makes it easy to see what all interviewers think of the candidate and allow them to jot down notes throughout the process.

There's not much that I don't like about Lever. Occasionally, the email connection breaks and you have to reconnect your email, but that's super easy.

I enjoy the ability to visually see candidates move through the process by "owner" or recruiter.

You cannot import your email signature to email templates

I love its seamless integration with the tools we most use--Gmail, Google Calendar, Slack, Abacus, and Docusign. It has made our entire hiring process more seamless as a result.

For applicants, it provides a more professional, personalized (if templated!) experience than what our young company had previously afforded.

For our People Operations department (of one) it has vastly improved our organization of resumes. Previously, I received from multiple sources (hand-delivered resumes, forwarded emails of resumes, dozens of job boards) often receiving resumes from people who were not directly involved with the hiring process. Lever has helped keep the channels of communication open between varying levels of involvement, equipping team members to track at the distance that makes the most sense for them.

Furthermore, it has renewed energy throughout the company regarding our democratic hiring process. It is helpful that all team members can refer candidates more easily to the wider team, and that they can see all of their feedback forms/interviews in once place. The Slack reminders regarding feedback prove helpful since so much of our work is carried out via Slack.

I also very much enjoyed the implementation process with Phil. He made clear that there is no dumb question. He was consistently friendly, and empathetic when there were obstacles in the implementation. He had a great way of allowing me to train by doing instead of training by sight.

I look forward to the tool having more options in terms of auto-text/mail-merge. For example, it would be great if email templates had some options for dates and times. I also wish that it were possible to add multiple locations to a particular posting. I created a location called "Multiple Locations," but it'd be nice to have more specific cities listed. Perhaps I'm missing something though and this is an option. I'm still very young in my use of this tool.

I also wish that the workflow process could be manipulated by super admins. If ever we need to make an edit to the workflows, we will need to contact Lever's support team. I have no doubt they will be responsive. I simply wish we were empowered to customize this ourselves as needs change. It'd be great if each department could customize their own flow for their different hiring processes.

Also, the cost was nearly prohibitive for our small company. I was glad that the team worked with us on this. I trust that if we can expand its use across departments (instead of the initially approved Client Success team), the company will see its full value. Right now it's a bit costly for our 1-person People Ops 'team' in its primary focus on Client Success hires. I think to get full use out of this platform, we would need a full-time recruiter--possibly using the Teamable and LinkedIn Recruiter integrations that Lever affords.

- Intuitive and easy to use by all stakeholders
- Wide array of integrations and smart in-built features
- Exceptional implementation & support team - really know how to translate an org's needs into features that can be leveraged(thank you, [SENSITIVE CONTENT]!)
- For recruitment teams whose work is heavily dependent on sourcing, the Lever Chrome extension is gold!
- A true collaborative platform

- Access names are a bit confusing, but it does help to clarify them to stakeholders from the start
- Would love a more granular approach to location, since LinkedIn doesn't recognize a : "<Country>, Remote" format

-Great UI/UX-very intuitive and easy to use
-Good tracking capabilities: Can create unique URLs, each employee has a unique social/employee referral link, you can drop a Google Analytics tag, and can embed tracking pixels
-Easy to get buy-in across the organization
-Adds efficiency to the recruiting team saving recruiters and coordinators time in our day to day. We had to do a ton of manual work with our last ATS.
-High engagement: Many of our team members weren't a big fan of our previous ATS and now they have turned into power users
-Chrome Extension and integrations with other sourcing tools to be able to easily import candidates into Lever to manage the pipeline
-Gmail and Google Calendar integration so you can do everything from one platform and not have to continually go back and forth when communicating and scheduling candidates
-They are continually upgrading their software as we have been a customer less than a year and have seen many new beneficial releases
-Have a CRM product(Lever Nurture)
-Great support from initial contact through implementation
-During the sales process, they really took the time to understand our business and recruiting processes
-Easy to create customized reports
-Tons of partner integrations
-Streamlined and easy implementation process

-Doesn't have automated social referral distribution. Employees can't schedule their job posts via social, they need to do it manually each time through Lever.
-They don't have Live Chat for customer service
-When setting up your job application, if you choose to have a resume as required then the 'Apply with LinkedIn' is pointless. If they 'Apply with LinkedIn' then they still need to upload a resume. Unfortunately, 'Apply with LinkedIn' doesn't cover the resume requirement.

Even without any previous training, Lever is a fairly intuitive tool to pick up. Their customer support is reliable and responsive- from customer success managers and implementation consultants to the sales/renewal reps. I have enjoyed partnering with all of them. They are helpful, great at problem solving, and are very open to feature requests. Lever’s “Easy Book” links works just like Calendly, so candidates can choose an interview time that works best for them. Lever Nurture Campaigns (email campaigns that automatically escalate to be sent from different people at the company) work really well, assuming you have email addresses of candidates to send it to.

We use Google everything at my company and scheduling interviews can be a pain. Lever pushes interviews to Google Calendar but we cannot see if interviewers accept the meeting invites in Lever. You have to go into each Google Calendar meeting invite to check. It’s also a pain to copy and

Reporting is just ok; I know there is a separate reporting module that can be purchased but the standard reports could be better. This also relies on clean data from the recruiting team, I.e. recruiters have to be diligent about pushing candidates into the next “recruiting stage”, otherwise interviews can be scheduled and logged in the wrong stage of the pipeline. This also allows for false positives when candidates fall out of the process and don’t complete interviews that were originally scheduled.

Nurture campaigns, the emphasis on candidates vs job, reporting capabilities, and hyper customizable Feedback, Email, Interviews, + staging. Additionally, Customer Experience is beyond excellent. Any support you need, it's there, responsive, solution-oriented, and faster than you can blink.

I don't. I love Lever. I will name my firstborn after this robust product.

We implemented Lever at the beginning of this year and are very happy overall with our switch. We originally chose to go with Lever because we liked how "candidate-centric" this platform was over other systems. We wanted an ATS that streamlined our application process, screening, and made scheduling a breeze and overall, we have found that!

The implementation and customer service team has been top-notch with Lever. Along the way, we have received answers to our questions right away. The videos and tutorials have been extremely helpful and the feedback response rate from our interviewers has increased. The integration with Microsoft Office365 with a single log-on process was well-received with our interview teams.

Our company fills a majority of our entry-level hires through campus recruiting and Lever has allowed us to organize our applications by school, events, position, etc. which has helped our team organize our campus recruiting efforts. We are also beginning to implement Lever "Nurture" to help with our recruiting campaigns and to help us recruit "passive candidates."

Overall, we are pleased with Lever and its functionality. We would recommend it completely.

The ease of use of reporting could be better, but Lever seems to be continually pushing out new updates.

We wanted something that could be implemented quickly and easily, it was also important that the price made sense for the value. We've found that the system is intuitive and allows us to keep track of candidates in an organized meeting. Lever has provided all of this. The UI is super intuitive. The learning period for comfortably navigating the system and time to value was minimal. This has been a great tool for our team and even better for our hiring managers who are loving the new system.With our old ATS the problem we ran into was that our hiring managers never used it and wouldn't to leave notes or feedback about their interviews. As we scaled we knew we needed a new solution and Lever was an easy choice. I've never seen hiring managers and recruiters so responsive and thorough in their use of an ATS before. If you want a seamless process and architecture that even your developers will appreciate, without spending a fortune, Lever is by far the best option.

Reporting could be more robust - more funnel reporting and visualizations in the reporting section.

We've been so pleased with the support team at Lever. As we switch/transition from Google Hire, they've been incredibly helpful to make sure this is a seamless and stress-free process. It can be nerve wracking when switching products, especially when you want to make sure that candidates don't fall through the cracks or worrying over potentially losing important historical data. The Lever team has held our hand through the entire process and it has been a very pleasant transition.

The price point is average, perhaps a little higher for a hiring platform. They do have quite a bit of integrations available, so I understand that the cost covers quite a bit of work that went into this tool but it can be difficult when you want to cherry pick and maybe don't need all the bells and whistles.

Lever is a fantastic ATS for growing companies looking for a more robust system. The add-on of Nurture helps support talent acquisition, which is a differentiator in the ATS market. Lever makes it super easy to schedule interviews, create feedback forms (and make sure they're filled out), etc. It helps keep everyone accountable on all sides. The onboarding was quick and easy (shout out to Rain!).

I wish I could manually upload a CSV of candidates to a job

The product was very intuitive, and came with great functionality, including Google/ Slack/ DocuSign integration. Love the pipeline design, easy to follow/ track our job postings and candidates. The UI was excellent, most of my team took very little time to get comfortable with this platform - a big boost for employee participation in recruitment. We have a very small recruiting team, Lever really made a huge difference to the way we manage the candidate journey. Bonus: Excellent sales and customer support team, it's always a joy to work with them!

I really don't have anything negative to say about Lever.

I love the products capability to schedule candidate interviews, connect with LinkedIn and our HRIS system. Absolutely love those aspects.

1) Complete lack of customer, my problems are not resolved. I literally can not speak to a PERSON. I am forced to live chat and have literally never resolved a problem using this mechanism. I am routinely sent a link to read that I've already read that DOES NOT answer my questions. 2) there are no videos online to watch to self train I have found very valuable with other softwares 3) the training offered by the company was nowhere near effective nor efficient. I love literally every system I have worked with career to date and want to love Lever but the poor / complete lack of customer service has forced me to leave the platform. I DO NOT recommend. Much better systems out there. Even if they don't schedule candidate interviews. I intend to work with another firm to add this feature as its the only "bell + whistle" missing from their current package. And not difficult to add. I am just stunned Lever will not offer a live help center, so disappointing.

Lever is the most sophisticated applicant tracking and candidate relationship management system that I have used. What I like best about the product is its ability to house easily accessible candidate information, seamless integrations with other platforms, robust reporting, and the company's willingness to upgrade the software with new and innovative features constantly.

In addition, our implementation specialist, [SENSITIVE CONTENT], was of tremendous value in bringing Lever to life within our organization. We would not have been able to complete the migration without Lever's incredible support teams.

Lack of customizability in setting interview stages and archive reasons. However, this is a feature that will be rolled out in the next system update.

There are also some infrequent bugs with the Zoom integration when scheduling video interviews with other team members.

I love that it is so user friendly. My previous ATS was really clunky, and there seemed to be a variety of ways to do the same thing - therefore I was constantly worried about consistency and reliability of the reports I was running and the data I was using. Lever works seamlessly with Gmail, it allows me to reduce the admin time involved in the interview process through automation and in-built scheduling tools, and I really enjoy having the ability to empower my hiring managers by giving them access to all the information, stats (time to hire etc) they need, on demand, directly. Lever has given our recruitment process an additional level of transparency and accessibility that is invaluable. I also love Lever Nurture. I strongly believe that talent acquisition professionals should be effective marketers - and the ability to include and leverage my ATS as part of employer brand and EVP communications is brilliant. If I have any questions, customer service is always very helpful and quick to respond.

The best part about Lever is their front facing experience for Managers and Interviewers. The ability to review candidates, submit feedback, and schedule candidates is smooth for our internal / external stakeholders to use. Their support team is also very responsive and friendly on finding solutions.

The biggest pain point is the Lever Talent Intelligence (LTI) & Reporting functionality. While there is a lot of data, there is not an easy way to create and view reports using either in-app or LTI functions for our executive leaders to digest. There is a significant time commitment from our recruiting team to pull all the data into reports to show even basic KPIs in an easily digestible format for our executives and leaders. However, with that said, it is better than many other ATS platforms & their team is constantly working to improve thier products which is appreciated.

- From the very beginning, Lever was high-touch and hands on with their implementation. This made what I thought would be the hardest part of the process very easy.
- Great UI, very intuitive. Far easier to get hiring managers to use a product that operates so easily.
- Built for collaboration. The product makes gathering feedback very simple and with customized feedback forms, it saves a lot of time--no longer are we chasing people around to get feedback. Candidates are much more satisfied.
- Open to suggestions. We've had issues or requests with the product that Lever has been very receptive to. I love that we can look forward to a constantly improving product.

- Reporting can be a bit limiting, but that comes with the territory when you have a product that is this easy and intuitive.
- Scheduling through Google Calendars (as some competitors do) would be a really nice plus.