Lever

4.6 (576)
Scalable ATS + CRM Solution

Overall rating

4.6 /5
(576)
Value for Money
4.4/5
Features
4.3/5
Ease of Use
4.6/5
Customer Support
4.6/5

94%
recommended this app
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576 Reviews

Sara
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The most cost-effective for nonprofit organizations

Reviewed on 28/01/2022

In short, I really enjoy Lever and all that it has to offer. While it contain a plain applicant tracking system and the HR functions are basic---it does what it needs to, is cost-effective, and that's why it's ideal for small businesses.

Pros

I love that Lever offers our nonprofit organization a whole lot of recruiting and tracking opportunities without breaking our operational budget. Specifically, I like that we can add and remove teammates with ease to track specific job postings and view where the applicants are within the process. The templates for individual job creation are a huge time saver as well since we never have to reinvent the wheel each time a new position opens up.

Cons

Unfortunately, Lever can be a bit confusing for new folks. I dislike that you have to toggle between tabs in order to get the whole picture (number of applicants & resumes per job opening) and analyzing the talent pipeline with Lever's self-generated information can be unreliable when compared to self-reporting methods.

Verified Reviewer
Overall rating
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Lever is a great efficiency ATS for small-mid sized companies

Reviewed on 21/01/2020

I realized improved efficiency from day 1 with a high volume of candidates scheduled on our books for the same amount of effort.

Pros

Very user friendly and features are thought through from the tactical recruiting side. I love easy book links, automated offer letter templates that actually work well, strong email template capabilities with email delay features, integration with slack.

Cons

Few glitches with offer letters / integration with background check and HRIS system. I had to figure out some rules myself that weren't documented. Their support team is very fast and friendly though. The built in support articles are also very comprehensive.

Alternatives Considered

iCIMS Talent Cloud and Greenhouse

Reasons for Choosing Lever

Ability to keep notes on candidates for life and own candidate records, built in email automation capability for the same price, improved communication with hiring managers, better reporting, more sleek careers page, improved candidate experience, tons of automation features that fill in for the coordinator side of recruiting.

Switched From

ADP Workforce Now

Reasons for Switching to Lever

All of the features I was looking for in one place at a reasonable cost that will scale with us. Most user friendly, built in CRM (not separate), best internal TA features for scheduling, etc.
Karen
Overall rating
  • Industry: Hospitality
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

New rollouts

Reviewed on 16/03/2020

Lever used to be a great program with lots of features, they just ruined it with the new roll out.

Pros

At the moment nothing is good about this software

Cons

Merging had been disabled. We can no longer join new and old profiles into one profile.
New and existing profiles - we are no longer notified if a candidate may be a duplicate. Have you ever spoken with a candidate only to find out that they where not a good fit before?
Emails do not sync properly - Gmail will not be delivered if sent through Lever. We have found that we must copy and paste the email template to Outlook in order for the recipient to even receive the email. This has been going on for almost year.
Emails Part 2 - Entire threads of email conversations do not appear in Lever. They are missing so again we have to cut & paste entire conversations to place in the profile.
INDEED Candidates - These candidates must be forwarded into Lever. The same process we have done for 3 yrs, now all of a sudden are forwarding a separate entry of blank information which now must be deleted. It turns out that if you have an image in your signature on your email that is what creates the blank entry. SO if you have a logo, Facebook, Instagram, Twitter logo expect a blank entry. Customer Service told us we were doing it wrong. No their rollout was the most stupid thing we have ever worked with.
Different pipeline stages for different jobs makes no sense. You have 1 profile, you can have many jobs associated with that profile, you can have many hiring mangers for that 1 profile, they do not need to be all over the place.

Jiyoung
Overall rating
  • Industry: Research
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very good to find and manage candidate and the stage

Reviewed on 06/12/2022

Generally, it's very good

Pros

I really like that I can search the candidates very easily and change the stage.

Cons

- We probably can improve more language support like resume titles or secondary application submission. - Can I see that the NPS has been sent to each managers and candidate? I would like to remind them to sumbit but as I don't know when they get exactly, I have less possibility to track.- Also I wish I could see the candidates by requisition as well(not just merely with postings). - I do hope that I can have some filter options in the requisition section like hiring managers, dates, titles etc. - How the requisition update date is defined? seems any interaction is regarded as update so I do not know how to track exactly.

David
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great candidate-centric ATS.

Reviewed on 21/12/2020

Overall we're really really happy with Lever. It's a huge improvement to our last ATS and will be critical in our next stage of growth. It's really a well-designed system.

Pros

Our company operates similarily to a recruiting agency, which means we tend to hire for the same job on an ongoing basis, as opposed to hiring one or two candidates, then closing the job. Because of this, Lever helped us understand that we need a candidate-centric ATS, as opposed to a job centric ATS. This is a critical distinction when evaluating ATS, and is why we selected Lever over other systems.

The best feature is the global pipeline view that you see when you first log in. It makes understanding the pipeline really easy. And you can filter it down by job, recruiter, etc. which is also really helpful. It's really the best UI / UX of any ATS pipeline that we've seen.

We also really like the tagging and automation tools. Also the tight linkedin integration is nice. Oh, and two-way email sync with gmail is a critical feature for us that not all ATS have.

Cons

The reporting can be a little hard to understand at times. It doesn't have a direct integration with indeed, zip recruiter, or other job boards, so job distribution isn't as good as our last system (workable). But we're making it work.

Marina
Overall rating
  • Industry: Entertainment
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Data-Driven ATS

Reviewed on 03/10/2020

ATS that cares about people.

Pros

Switched from a no-reporting ATS to Lever and it has been such a wonderful experience so far. The whole tool is built with candidates and candidate experience in mind. I honestly cannot imagine going back to how we used to work.

Working with candidate profiles is intuitive and fast - especially with the newest feature CV Review.

The Chrome extension makes sourcing on Linkedin a breezy.

Our account manager during closing the deal was absolutely lovely - she was a great support in pitching the proposal to the business and getting us the best price we could afford. Thanks, Lo!

Cons

I'm gonna have to say customer support. Issues are rarely resolved on the first try - they also work US hours only which makes it really hard to fix critical issues on day 1.

Lately there have been more issues with the platform than before. Though Lever sent an email about it, why it happened and how they will ensure it doesn't repeat in the future.

Alternatives Considered

Greenhouse

Reasons for Switching to Lever

Greenhouse had too many things that could be tweaked making reporting unreliable. Their account management team also came across as pushy, dishonest and overall only looking to score a sale.
Maggie
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use, but robust ATS!

Reviewed on 06/10/2020

Pros

I love the clean user interface in Lever and how easy it is to learn how to use. I love all the the (seemingly) simple features that make a huge difference in the candidate experience (ie. easy scheduling, email templates, delayed email feature, offer letter integration, interview feedback reminders, etc). The support team is extremely helpful and responds quickly. The launchpad site with hundreds of posts on how to use the features is invaluable.

Cons

The only thing I would like is Lever to have more free job board integrations (ie. automatically posts to various job boards without me having to pay for separate posts)

Emily
Overall rating
  • Industry: Online Media
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great ATS for a small HR team

Reviewed on 27/04/2021

Our initial talks with Lever before selecting the ATS as well as our implementation process could not have been easier and more enjoyable! Ever member of our team was available to answer questions and walk us through the process and troubleshoot any roadblocks (though there were not many!)

Pros

Lever provides valuable insights for a small HR team lacking a dedication recruiter. We were able to streamline our process, implement standardized feedback forms, and more easily communicate with candidates at every step of the process. We love having a single source of truth and know that Lever will be able to grow with our team.

Cons

The reporting feature is a little daunting but that's mostly because my team has never had an ATS before, so this is all new to us! The upcoming additional data visualizations in reporting I think will make this transition easier for me and my team.

Alternatives Considered

Workable and Greenhouse

Reasons for Switching to Lever

The ability to scale up as our recruiting needs scale. Customization of the system and reporting functions were key in making the decision.
Sarah
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Candidate Tracking Software!

Reviewed on 24/08/2021

Using Lever has been a breeze. It's so easy to track candidates, but also to save resumes for later review. We love using Lever!

Pros

Lever makes it so so easy to recruit and track candidates for multiple job postings. The job site it creates is easy to navigate and integrates very simply into our company's website. I love that you can manage each posting separately and even assign different hiring managers to each. By far, my favorite feature are the interview feedback forms. This makes it easy to see what all interviewers think of the candidate and allow them to jot down notes throughout the process.

Cons

There's not much that I don't like about Lever. Occasionally, the email connection breaks and you have to reconnect your email, but that's super easy.

Alternatives Considered

Greenhouse

Reasons for Switching to Lever

Lever had more of the features we were looking for.
Verified Reviewer
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product for fast paced hiring

Reviewed on 23/09/2021

Lever has been noting but great so far. Awesome implementation process, great features that cut our time spent recruiting in half, and overall a strong option for an ATS.

Pros

I enjoy the ability to visually see candidates move through the process by "owner" or recruiter.

Cons

You cannot import your email signature to email templates

Alternatives Considered

Greenhouse

Reasons for Choosing Lever

Hire Thing /Rippling was not as strong at meeting our needs from a candidate management standpoint.

Switched From

Rippling

Reasons for Switching to Lever

Lever allows us to move at the rate that we need to more to hire
Ashley
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Vast improvement in the automation of our young, growing tech company's hiring process

Reviewed on 01/05/2017

Pros

I love its seamless integration with the tools we most use--Gmail, Google Calendar, Slack, Abacus, and Docusign. It has made our entire hiring process more seamless as a result.

For applicants, it provides a more professional, personalized (if templated!) experience than what our young company had previously afforded.

For our People Operations department (of one) it has vastly improved our organization of resumes. Previously, I received from multiple sources (hand-delivered resumes, forwarded emails of resumes, dozens of job boards) often receiving resumes from people who were not directly involved with the hiring process. Lever has helped keep the channels of communication open between varying levels of involvement, equipping team members to track at the distance that makes the most sense for them.

Furthermore, it has renewed energy throughout the company regarding our democratic hiring process. It is helpful that all team members can refer candidates more easily to the wider team, and that they can see all of their feedback forms/interviews in once place. The Slack reminders regarding feedback prove helpful since so much of our work is carried out via Slack.

I also very much enjoyed the implementation process with Phil. He made clear that there is no dumb question. He was consistently friendly, and empathetic when there were obstacles in the implementation. He had a great way of allowing me to train by doing instead of training by sight.

Cons

I look forward to the tool having more options in terms of auto-text/mail-merge. For example, it would be great if email templates had some options for dates and times. I also wish that it were possible to add multiple locations to a particular posting. I created a location called "Multiple Locations," but it'd be nice to have more specific cities listed. Perhaps I'm missing something though and this is an option. I'm still very young in my use of this tool.

I also wish that the workflow process could be manipulated by super admins. If ever we need to make an edit to the workflows, we will need to contact Lever's support team. I have no doubt they will be responsive. I simply wish we were empowered to customize this ourselves as needs change. It'd be great if each department could customize their own flow for their different hiring processes.

Also, the cost was nearly prohibitive for our small company. I was glad that the team worked with us on this. I trust that if we can expand its use across departments (instead of the initially approved Client Success team), the company will see its full value. Right now it's a bit costly for our 1-person People Ops 'team' in its primary focus on Client Success hires. I think to get full use out of this platform, we would need a full-time recruiter--possibly using the Teamable and LinkedIn Recruiter integrations that Lever affords.

Cristina
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Intuitive and on-point

Reviewed on 16/05/2022

Pros

- Intuitive and easy to use by all stakeholders
- Wide array of integrations and smart in-built features
- Exceptional implementation & support team - really know how to translate an org's needs into features that can be leveraged(thank you, [SENSITIVE CONTENT]!)
- For recruitment teams whose work is heavily dependent on sourcing, the Lever Chrome extension is gold!
- A true collaborative platform

Cons

- Access names are a bit confusing, but it does help to clarify them to stakeholders from the start
- Would love a more granular approach to location, since LinkedIn doesn't recognize a : "<Country>, Remote" format

Alternatives Considered

Greenhouse

Switched From

BambooHR
Ed
Overall rating
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Strong ATS Platform

Reviewed on 22/06/2017

Lever is the 7th ATS that I have used professionally and I have demoed many others, it is one of the best out there. We went through our selection process a year ago and ended up demoing 13 ATS providers and they were the best for our needs. We couldn't be happier with Lever and plan on being a long-time customer.

Pros

-Great UI/UX-very intuitive and easy to use
-Good tracking capabilities: Can create unique URLs, each employee has a unique social/employee referral link, you can drop a Google Analytics tag, and can embed tracking pixels
-Easy to get buy-in across the organization
-Adds efficiency to the recruiting team saving recruiters and coordinators time in our day to day. We had to do a ton of manual work with our last ATS.
-High engagement: Many of our team members weren't a big fan of our previous ATS and now they have turned into power users
-Chrome Extension and integrations with other sourcing tools to be able to easily import candidates into Lever to manage the pipeline
-Gmail and Google Calendar integration so you can do everything from one platform and not have to continually go back and forth when communicating and scheduling candidates
-They are continually upgrading their software as we have been a customer less than a year and have seen many new beneficial releases
-Have a CRM product(Lever Nurture)
-Great support from initial contact through implementation
-During the sales process, they really took the time to understand our business and recruiting processes
-Easy to create customized reports
-Tons of partner integrations
-Streamlined and easy implementation process

Cons

-Doesn't have automated social referral distribution. Employees can't schedule their job posts via social, they need to do it manually each time through Lever.
-They don't have Live Chat for customer service
-When setting up your job application, if you choose to have a resume as required then the 'Apply with LinkedIn' is pointless. If they 'Apply with LinkedIn' then they still need to upload a resume. Unfortunately, 'Apply with LinkedIn' doesn't cover the resume requirement.

Tina
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Solid tool with outstanding customer support

Reviewed on 04/04/2018

Solid tool with outstanding customer support.

Pros

Even without any previous training, Lever is a fairly intuitive tool to pick up. Their customer support is reliable and responsive- from customer success managers and implementation consultants to the sales/renewal reps. I have enjoyed partnering with all of them. They are helpful, great at problem solving, and are very open to feature requests. Lever’s “Easy Book” links works just like Calendly, so candidates can choose an interview time that works best for them. Lever Nurture Campaigns (email campaigns that automatically escalate to be sent from different people at the company) work really well, assuming you have email addresses of candidates to send it to.

Cons

We use Google everything at my company and scheduling interviews can be a pain. Lever pushes interviews to Google Calendar but we cannot see if interviewers accept the meeting invites in Lever. You have to go into each Google Calendar meeting invite to check. It’s also a pain to copy and

Reporting is just ok; I know there is a separate reporting module that can be purchased but the standard reports could be better. This also relies on clean data from the recruiting team, I.e. recruiters have to be diligent about pushing candidates into the next “recruiting stage”, otherwise interviews can be scheduled and logged in the wrong stage of the pipeline. This also allows for false positives when candidates fall out of the process and don’t complete interviews that were originally scheduled.

Mary
Overall rating
  • Industry: Cosmetics
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Lever Changed My Recruiting Game For The Better - There Is NO Reason Not To Make This Your...

Reviewed on 02/10/2019

Lever has helped build + nurture talent relationships far better than any tool or self-imposed regime. It also helps streamline hiring for teams that are new to interviewing and educate at the same time. I love its ability to track and project manage, especially in multiple ways (analytics, visual staging, etc) and identity strengths/pain points.

Pros

Nurture campaigns, the emphasis on candidates vs job, reporting capabilities, and hyper customizable Feedback, Email, Interviews, + staging. Additionally, Customer Experience is beyond excellent. Any support you need, it's there, responsive, solution-oriented, and faster than you can blink.

Cons

I don't. I love Lever. I will name my firstborn after this robust product.

Molly
Overall rating
  • Industry: Accounting
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We have loved our switch to Lever!

Reviewed on 01/11/2017

Pros

We implemented Lever at the beginning of this year and are very happy overall with our switch. We originally chose to go with Lever because we liked how "candidate-centric" this platform was over other systems. We wanted an ATS that streamlined our application process, screening, and made scheduling a breeze and overall, we have found that!

The implementation and customer service team has been top-notch with Lever. Along the way, we have received answers to our questions right away. The videos and tutorials have been extremely helpful and the feedback response rate from our interviewers has increased. The integration with Microsoft Office365 with a single log-on process was well-received with our interview teams.

Our company fills a majority of our entry-level hires through campus recruiting and Lever has allowed us to organize our applications by school, events, position, etc. which has helped our team organize our campus recruiting efforts. We are also beginning to implement Lever "Nurture" to help with our recruiting campaigns and to help us recruit "passive candidates."

Overall, we are pleased with Lever and its functionality. We would recommend it completely.

Cons

The ease of use of reporting could be better, but Lever seems to be continually pushing out new updates.

chris
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Overall great experience

Reviewed on 17/01/2018

Pros

We wanted something that could be implemented quickly and easily, it was also important that the price made sense for the value. We've found that the system is intuitive and allows us to keep track of candidates in an organized meeting. Lever has provided all of this. The UI is super intuitive. The learning period for comfortably navigating the system and time to value was minimal. This has been a great tool for our team and even better for our hiring managers who are loving the new system.With our old ATS the problem we ran into was that our hiring managers never used it and wouldn't to leave notes or feedback about their interviews. As we scaled we knew we needed a new solution and Lever was an easy choice. I've never seen hiring managers and recruiters so responsive and thorough in their use of an ATS before. If you want a seamless process and architecture that even your developers will appreciate, without spending a fortune, Lever is by far the best option.

Cons

Reporting could be more robust - more funnel reporting and visualizations in the reporting section.

Verified Reviewer
Overall rating
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Alternative to Google Hire

Reviewed on 15/08/2020

Since Google Hire was going away, Lever stepped up to challenge of meeting our hiring needs. We've been pleased with the customer service and support after working with them recently.

Pros

We've been so pleased with the support team at Lever. As we switch/transition from Google Hire, they've been incredibly helpful to make sure this is a seamless and stress-free process. It can be nerve wracking when switching products, especially when you want to make sure that candidates don't fall through the cracks or worrying over potentially losing important historical data. The Lever team has held our hand through the entire process and it has been a very pleasant transition.

Cons

The price point is average, perhaps a little higher for a hiring platform. They do have quite a bit of integrations available, so I understand that the cost covers quite a bit of work that went into this tool but it can be difficult when you want to cherry pick and maybe don't need all the bells and whistles.

Alternatives Considered

Streak, Greenhouse and TriNet Hire

Reasons for Choosing Lever

The product was sunsetting.
Kendell
Overall rating
  • Industry: Market Research
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Leading ATS for a Reason

Reviewed on 16/12/2019

We didn't have a good ATS prior to Lever, so this is solving every possible problem.

Pros

Lever is a fantastic ATS for growing companies looking for a more robust system. The add-on of Nurture helps support talent acquisition, which is a differentiator in the ATS market. Lever makes it super easy to schedule interviews, create feedback forms (and make sure they're filled out), etc. It helps keep everyone accountable on all sides. The onboarding was quick and easy (shout out to Rain!).

Cons

I wish I could manually upload a CSV of candidates to a job

Alternatives Considered

JobScore and Greenhouse

Switched From

BambooHR
Jing Pei
Overall rating
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Top-notch ATS

Reviewed on 21/04/2017

I have ~10 years of recruiting experience, Lever is by far the best ATS in my opinion. The pipeline-centric product was very intuitive, came with great functionality, including Google/ Slack/ DocuSign integration. Love the UI, easy to follow/ track our job postings and candidates. The UI was excellent, most of my team took very little time to get comfortable with this platform - a big boost for employee participation in recruitment. We have a very small recruiting team, Lever really made a huge difference to the way we manage the candidate journey. Bonus: Excellent sales and customer support team, it's always a joy to work with them!

Pros

The product was very intuitive, and came with great functionality, including Google/ Slack/ DocuSign integration. Love the pipeline design, easy to follow/ track our job postings and candidates. The UI was excellent, most of my team took very little time to get comfortable with this platform - a big boost for employee participation in recruitment. We have a very small recruiting team, Lever really made a huge difference to the way we manage the candidate journey. Bonus: Excellent sales and customer support team, it's always a joy to work with them!

Cons

I really don't have anything negative to say about Lever.

Verified Reviewer
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Stunned at the positive reviews

Reviewed on 31/01/2019

Pros

I love the products capability to schedule candidate interviews, connect with LinkedIn and our HRIS system. Absolutely love those aspects.

Cons

1) Complete lack of customer, my problems are not resolved. I literally can not speak to a PERSON. I am forced to live chat and have literally never resolved a problem using this mechanism. I am routinely sent a link to read that I've already read that DOES NOT answer my questions. 2) there are no videos online to watch to self train I have found very valuable with other softwares 3) the training offered by the company was nowhere near effective nor efficient. I love literally every system I have worked with career to date and want to love Lever but the poor / complete lack of customer service has forced me to leave the platform. I DO NOT recommend. Much better systems out there. Even if they don't schedule candidate interviews. I intend to work with another firm to add this feature as its the only "bell + whistle" missing from their current package. And not difficult to add. I am just stunned Lever will not offer a live help center, so disappointing.

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Confident it will drive Talent growth

Reviewed on 29/11/2021

Pros

Lever is the most sophisticated applicant tracking and candidate relationship management system that I have used. What I like best about the product is its ability to house easily accessible candidate information, seamless integrations with other platforms, robust reporting, and the company's willingness to upgrade the software with new and innovative features constantly.

In addition, our implementation specialist, [SENSITIVE CONTENT], was of tremendous value in bringing Lever to life within our organization. We would not have been able to complete the migration without Lever's incredible support teams.

Cons

Lack of customizability in setting interview stages and archive reasons. However, this is a feature that will be rolled out in the next system update.

There are also some infrequent bugs with the Zoom integration when scheduling video interviews with other team members.

Ginni
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Increased agility and transparency.

Reviewed on 30/10/2017

Pros

I love that it is so user friendly. My previous ATS was really clunky, and there seemed to be a variety of ways to do the same thing - therefore I was constantly worried about consistency and reliability of the reports I was running and the data I was using. Lever works seamlessly with Gmail, it allows me to reduce the admin time involved in the interview process through automation and in-built scheduling tools, and I really enjoy having the ability to empower my hiring managers by giving them access to all the information, stats (time to hire etc) they need, on demand, directly. Lever has given our recruitment process an additional level of transparency and accessibility that is invaluable. I also love Lever Nurture. I strongly believe that talent acquisition professionals should be effective marketers - and the ability to include and leverage my ATS as part of employer brand and EVP communications is brilliant. If I have any questions, customer service is always very helpful and quick to respond.

Shelby
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Smooth experience for hiring managers and interviewers.

Reviewed on 24/07/2018

Pros

The best part about Lever is their front facing experience for Managers and Interviewers. The ability to review candidates, submit feedback, and schedule candidates is smooth for our internal / external stakeholders to use. Their support team is also very responsive and friendly on finding solutions.

Cons

The biggest pain point is the Lever Talent Intelligence (LTI) & Reporting functionality. While there is a lot of data, there is not an easy way to create and view reports using either in-app or LTI functions for our executive leaders to digest. There is a significant time commitment from our recruiting team to pull all the data into reports to show even basic KPIs in an easily digestible format for our executives and leaders. However, with that said, it is better than many other ATS platforms & their team is constantly working to improve thier products which is appreciated.

Danny
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Lever took us to the next level

Reviewed on 25/04/2017

Great product - have not regretted our move. We're hiring faster than ever, and the company seems much more aligned in hiring.

Pros

- From the very beginning, Lever was high-touch and hands on with their implementation. This made what I thought would be the hardest part of the process very easy.
- Great UI, very intuitive. Far easier to get hiring managers to use a product that operates so easily.
- Built for collaboration. The product makes gathering feedback very simple and with customized feedback forms, it saves a lot of time--no longer are we chasing people around to get feedback. Candidates are much more satisfied.
- Open to suggestions. We've had issues or requests with the product that Lever has been very receptive to. I love that we can look forward to a constantly improving product.

Cons

- Reporting can be a bit limiting, but that comes with the territory when you have a product that is this easy and intuitive.
- Scheduling through Google Calendars (as some competitors do) would be a really nice plus.