GoTo Connect Reviews

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667 Reviews

- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
GoTo Connect is a great cloud PBX!
Reviewed on 31/03/2023
So far it has been a positive experience
So far it has been a positive experience
Pros
The ease of use out of the box was great and made a smooth transition from our previous products.
Cons
The interface can be confusing at times and it can be difficult to navigate
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Best Service For Remote Call Centers
Reviewed on 26/01/2022
This product has allowed us to easily grow our company and expand our customer service coverage....
This product has allowed us to easily grow our company and expand our customer service coverage. The set up was easy, the training was very comprehensive and getting the system built was handled very well. During the initial set-up GoToConnect provides a personalized account person that guides you through the entire set-up from beginning to end.
Pros
We use GoToConnect to manage remote agents and it is the best phone system we have ever had. Reporting is easy to gather. The ability to make administrative changes to the call system is the best in the industry. Hands down this is the best service we have ever used in 20+ years.
Cons
This software had no weaknesses at all. It is robust and provides every feature you could dream of.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
"A simple way to link up and collaborate!"
Reviewed on 03/06/2022
While working remotely, it is simple to conduct calls using the app. I'll utilize my mobile phone...
While working remotely, it is simple to conduct calls using the app. I'll utilize my mobile phone with selected clients, but for some apparent reason, I do not enjoy handing out my mobile phone to everybody! It makes calling simple. It's a simple system to use, and I believe the pricing is reasonable. This tool is simple for training sessions and virtual meetings. GoTo Connect is now a service that allows users to do commerce from everywhere. It's a fully configurable cloud calling and meeting platform. Users may meet, converse, and cooperate.
Pros
It's a fantastic solution for remote functioning and getting all calls redirected to my laptop, so I wouldn't have to see my mobile phone. If necessary, we may quickly install the software on our cell phones. It's pretty easy to use, although the UI might be a bit friendlier. If we miss any calls, the voicemail messages will show up immediately, and we can review our call logs in an intuitive list format. Voicemails could also be sent by email.
Cons
It is completely reliant on Wi-Fi, so whenever we have any problem with our internet service (even a minor hiccup), we have problems with our calls. The call performance is excellent; however, any Wi-Fi troubles will result in termination. It would be a little difficult to save every phone number.
- Industry: Accounting
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
GoToConnect is awesome
Reviewed on 03/08/2021
Pros
GoToConnect works for our organization to meet, share idea, and to connect from wherever all of our sales staff is at the time we need to get something done. Its easy to use, intuitive, simple, and is reliable.
Cons
I wish I could offer something for you to improve but the product works and is reliable for what my organization needs.
- Industry: Mechanical or Industrial Engineering
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Current Jive User
Reviewed on 22/11/2019
We feel as though we have made a great move by switching over to Jive. We would definitely do it...
We feel as though we have made a great move by switching over to Jive. We would definitely do it again if we had to do it over.
Pros
The software has MUCH better quality than our past software. The clarity and connection is much crisper and cleaner and the the down time is almost none. We are very happy with our change over to Jive. The on-boarding support team was very good too.
Cons
There is not much we do not like about this software. Everything has been great since we took on Jive. The only thing we can possibly point out is the on-boarding support team was good but it did take us a while to port all of our numbers over.
- Industry: Alternative Medicine
- Company size: 11–50 Employees
- Used for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Jive over everything!
Reviewed on 13/08/2019
Jive is so much simpler than it’s more expensive, less customer oriented counterparts.
Jive is so much simpler than it’s more expensive, less customer oriented counterparts.
Pros
Jive is what Ringcentral used to be: an easy behind the scenes portal for administrators to easily manage phone trees, voice messages, and digital faxes. Jive allows you to create actual ‘click and drag’ style phone systems. The customer service team is relatively local, well informed, and has ideal follow through. Jive beats it’s competitors in functionality and price. The Apps they offer are great for doing distance work and responding to voice messages out of the office.
Cons
The digital fax function requires you to use an email account and copy paste destination info into your ‘to’ field. This process was rarely convenient.
Alternatives Considered
RingEXReasons for Choosing GoTo Connect
Ringcentral is a complex maze of patches and updates. It’s user interface has become more nightmare-like over time.Switched From
RingEX- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Should Have Switched A LONG Time Ago
Reviewed on 30/07/2019
100% amazing
100% amazing
Pros
I cannot say this enough - by switching to Jive we are saving THOUSANDS a year. Not only are we saving an enormous amount of money, we have brand new phones and features we never thought were possible. It's like our practice finally moved up in to the 21st century.
Cons
The online portal was a little confusing when we first started. We had to have our IT team set it up for us.
- Industry: Logistics & Supply Chain
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
GoTo Connect Review
Reviewed on 01/07/2024
I am very pleased with the program. It is useful when I need tech support for software.
I am very pleased with the program. It is useful when I need tech support for software.
Pros
I like the video features it offers. I also think it is very easy to use on both ends.
Cons
Sometimes it's a bit slow to load the program.

- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best thing we ever did
Reviewed on 17/02/2023
This system absolutely changed how we did business just as COVID started. Made life easier for...
This system absolutely changed how we did business just as COVID started. Made life easier for everyone.
Pros
Ease of use, ability to work remote when needed, softphone app is game changer for sales, all in one system which saves time
Cons
everything has gone well so far over the last 3 years

- Industry: Warehousing
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best change from Landline to VOIP ever!
Reviewed on 23/06/2022
I would recommend it to anyone who hasn't moved over. The cost isn't high and very affordable...
I would recommend it to anyone who hasn't moved over. The cost isn't high and very affordable compared to our old system. Just need to ensure proper internet service.
Pros
We changed over from our previous PBX landline system to a PBX IP VoIP system and have never been happier. Easy way to setup everything from call centre, confrence, transfers, PA system and so much more with the system in place
Cons
The only negative is that the system has gone done a few times over 2 years. Maybe 3-4 times and had some issues with the fax machine. The customer is good but sometimes can take longer than required especially if a business runs on telephone lines.
Reasons for Choosing GoTo Connect
Cost and better system.Reasons for Switching to GoTo Connect
Best price plans and offerings.- Industry: Civic & Social Organization
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
meeting collaboration with goto connect best
Reviewed on 17/08/2023
using the application has made team collaboration so easy for me
using the application has made team collaboration so easy for me
Pros
i use the application to organize meetings with my staff, I like the ability to share meeting links by my team and ability to record meeting audio and video makes it better
Cons
the application takes a lot of time to load and in areas with poor networks it keeps on disconnecting which effects meeting to run as programed
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good VOIP with excellent services
Reviewed on 21/05/2023
Pros
mostly what i like on goto connect is the customer care services, every time you call them they answer and guided you on what to do, its has good user interface. however it challenged me first time but i had to go through the process and get things done
Cons
There is no training guided for new users and this makes it hard for others
- Industry: Health, Wellness & Fitness
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great connectivity tool to have
Reviewed on 17/03/2023
Pros
easily connect with team members or external folks - so easy to use for all
Cons
no issues - very simple and straight forward makes it easy for anyone to be able to use
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
GoTo VOIP review
Reviewed on 18/01/2023
great customer support and reliable phone service
great customer support and reliable phone service
Pros
A user-friendly platform, unlimited lines, able to preset office hours and after hours emergency line, so many helpful features!
Cons
There was a slight learning curve with the platform and features, I did need to make a few calls for support to figure out certain things
- Industry: Philanthropy
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Using Jive Communications PBX as a small business Solution
Reviewed on 06/10/2016
Our church was on the lookout for a PBX solution. One of the challenges we found was that many of...
Our church was on the lookout for a PBX solution. One of the challenges we found was that many of our staff were out in the field so often there would be no one to answer the church phone. The other challenge we faced is we did not want to be paying a huge monthly fee because we work with a lot of low-income people and did not have a lot of money to spend on a solution. After talking with a person from Software Advice we were given two options to follow up on. We ended up choosing Jive PBX because they offered incredible service, great tools at a very reasonable price.
Our current setup now is that when people call the church and no one answers, they hear from an automated attendant offering to connect them to the right person. The call then gets forwarded to the persons mobile phone. The great thing about Jive is they charge per physical device connected to their system and not per virtual extension. This means that at the moment we only pay for one Jive phone line. However, we can forward calls to as many non-jive mobile phones as we want without an additional cost. They are also very flexible allowing you to add or remove devices depending on your needs. Therefore when summer comes and we hire more staff we plan on adding more jive phone lines. When the summer is over we can cancel the additional lines.
In terms of quality, their voice quality is excellent. I was concerned that the VOIP quality might not be as good considering the home VOIP services I have tried in the past. Because of these concerns I took a few months to try out the VOIP quality with our staff and clients. We also tested the automated attendant at the same time. The staff have been very impressed with how well it works both in terms of quality and ease of use. This is why we are going ahead with the Jive deployment.
Their customer service is amazing. There have been a few minor issues that we encountered but they were very good about sorting it out. One issue involved a delay in receiving our phones from them. However, after I called them, they acknowledged the error on their part and did an express delivery at no additional charge to us. Another issue had to do with billing. We had an issue where we were being charged for two lines but we only wanted one. They were good about sorting out and refunding the additional line. The issue turned out to be due to our initial quote asking for two phone lines and ordering two phones they assumed we wanted the two phone lines right away. However, I had asked for a second quote with only one phone line, knowing that in the summer we would go to two lines. This is why I ordered the second phone even though we didn't plan on using it. All of us would prefer that everything go smoothly with a deployment. However, I am very happy to know that if something doesn't go right, that Jive team has an amazing support setup to get things sorted out.
They have great user interface for setting up PBX solutions. It is a drag and drop interface that anyone can use. I was very impressed by how simple it was to set up and route calls. They also have great training to help you get started.
Overall, I would highly recommend Jive Communication PBX. We have used them in the small business case but I can see that they could scale well for large organisations. We are very happy Jive Communication clients.
Pros
* Very reasonable cost.
* Great Customer Service
* Free virtual extensions (forwarding to mobile phones)
* Easy to use web interface.
* Good voice quality
Cons
* Some issues with billing (but they got that sorted out)
* Fax service is not as easy to use.
* Slower delivery with phones (but that was due to a glitch in their system)

- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Service for my Office and Mobile Phone System
Reviewed on 18/01/2022
My experience has been a great one with an affordable solution for my small business that has...
My experience has been a great one with an affordable solution for my small business that has solved our office and mobile phone system needs.
Pros
Quality of calls via Mobile, PC and Hardware as well as ease of changing call routing via online Dashboard.
Cons
The setup and learning curve is a bit tough and confusing.
- Industry: Aviation & Aerospace
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Go to ali review
Reviewed on 21/06/2021
Pros
The various features like remote access, multi channel meeting interactions and quick meet setup is something that is very desirable in my line of work. While trying to talk to teams overseas these features ease a lot of hassle and saves time. It’s easy to install and use and integration within my school lab was simple
Cons
The time and effort it takes to schedule a meeting is something which has been a difficult experience with respect to other competitor products.
- Industry: Construction
- Company size: 201–500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome Product - Service
Reviewed on 17/09/2021
Overall it is a great product for virtual meetings , sharing , engagement seeing face to face with...
Overall it is a great product for virtual meetings , sharing , engagement seeing face to face with people. Overall I highly recommend this to anyone who needs a platform for meetings.
Pros
The best thing I like is the screen sharing and able to give to others control when not present in person. Helps our team get a clear picture across and helps for speedy decisions with cutting down feild time loss. being able to use this and keeping in documented is awesome.
Cons
We have had a few issues with getting set up or interferences with feedback or mutter sound.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Horrible
Reviewed on 16/12/2021
Horrible!
Horrible!
Pros
Call quality has gotten poor over the last couple months. Nothing good to say.
Cons
I've been trying for over a month to change the billing from the [SENSITIVE CONTENT]name to mine. "Support" keeps telling me it's fixed, but the [SENSITIVE CONTENT] is still listed as the billing admin, even after I filled out the paperwork they sent and accepted. I was on the phone with GoToConnect for am hour yesterday, transferred to 4 different people, and now they tell me that they outsourced our billing and can't tell me who the company that handles our billing is. Don't waste your time or money with them.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good product
Reviewed on 22/10/2021
It has been good. Many team members use it default and have little to no issues and have access...
It has been good. Many team members use it default and have little to no issues and have access where ever they go.
Pros
Once the app is set up, it works great to access work calls when away from your desk or mobile in the office
Cons
Setting it up is not always straight forward. The difference between do not disturb and silence is not clear. Selecting one function will essentially not allow your desk phone to ring .
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
Middle of the Road VoIP
Reviewed on 29/08/2018
It worked pretty well and for a decent price. We definitely would use it, but I feel like there...
It worked pretty well and for a decent price. We definitely would use it, but I feel like there might be better options out there. That being said, there were worse ones that we tried as well.
Pros
I liked that it integrated pretty well with some of our other tools through our computer and desk phone. The desk phone situation worked really well. Transferring was also quite easy and you could talk to the person you were transferring to before deciding to merge or transfer them.
Cons
The app was buggy on and off and it was difficult to get more than one line on an app or desktop. For the longest time, it would only work through the desk phone. Recently there has been a software upgrade that might make it possible to see and answer more than one line, however, we switched VoIPs so I can't say how successful that particular feature is.

- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Reliable voice service and excellent customer service
Reviewed on 02/04/2019
Since JIVE provides the phone and fax service for my employer, there is a lot at stake. There have...
Since JIVE provides the phone and fax service for my employer, there is a lot at stake. There have been few problems, and customer service is excellent. Even when we switched Internet providers and there was an incompatibility between JIVE and the new equipment, Customer Service stayed with us until our phones and fax were functional again. Five stars just for the Customer Service!
Pros
This software is pretty seamless. Once it is set up, there is really no need to tinker with it. It works well, and if there needs to be a change, Customer Service is right there to help.
Cons
Not too crazy about the new interface, but getting used to it. Also not thrilled that there is no way to block spam faxes.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Jive is Consumer Oriented
Reviewed on 09/11/2018
In general, Jive has been super responsive. Call forwarding has been a problem, but we have found...
In general, Jive has been super responsive. Call forwarding has been a problem, but we have found an ulterior method.
Pros
The software functions as expected, but the important thing for any business owner is the support of the Jive staff. When function is lost, it is important to find out why and who is responsible.The Jive technicians try to quickly zero in on the source of the problem with full knowledge that communications are the life line of any business.
Cons
Because Jive is dependent on AT&T lines, there are problems that have to be reconciled with AT&T first, an issue that can take hours on the phone.
- Industry: Legal Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
An utter failure of cloud based phone services, at least for mobile apps.
Reviewed on 08/11/2019
This company simply cannot deliver MOST of what if promises when you sign up. Their mobile app is...
This company simply cannot deliver MOST of what if promises when you sign up. Their mobile app is an utter failure. Their concept and price structure is great; sadly, the services just don't work. Here are the items that do not actually work:
1. Call Waiting (if you can believe it!). If you accept any call that comes through on call waiting, it will automatically disconnect the other caller. After extensive discussion with the tech team and management, they simply said its they don't see any way of fixing this feature, which is just unbelievable.
2. Also, their Caller ID will NEVER alert you that you have an incoming call while you're on an active call on your iPhone because it does not make any sounds to alert you of the incoming call. Again, after extensive troubleshooting with the tech team and a manager, they simply blamed it on Apple with no foreseeable fixes in the future.
3. If you have multiple phone numbers like I do, their system is not setup to let you choose which number you can call out from. Their app does not display your phone numbers, so its always a guessing game.
NOTE: They will tell you that they have created a new mobile App called GoToConnect which resolves the issues. DO NOT BELIEVE THIS! Their new app resolves NOTHING. It has more limitations than their preceding app called JIVE, which is an equal failure.
4. Their caller ID is a failure because it displays the caller's number using a moving banner that is too slow to see
Pros
Pricing is good. that's all. But still not worth all of the failed features.
Cons
The most basic features of their mobile app does not work. See review for detailed explanation. A lot of false promises were made by ambitious sales people, none of which they were able to keep. I have no idea how anyone could leave a positive review for this company.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Jive has been a great add to my business. Does what I need, how I need it, at a reasonable...
Reviewed on 15/06/2018
Pros
I like that Jive is completely customizable and intuitive, and we can alter and edit our call routing and auto-attendant services, etc. ourselves, without needing to get customer support involved. That's awesome.
I looked around at a slew of providers and went with Jive. I've been very happy with the decision. Jive does everything that I need, and does it well. And they don't nickle & dime you on features -- their standard pricing includes a lot for the money.
I've also been very impressed with the sound quality too. Their up-time has been stellar as well.
I also like how responsive their support is too. On the very few occasions that I've had a question or needed to know how do something, they've been readily available.
Cons
Surprisingly, nothing quickly jumps to mind. Virtually the only minor thing that I could see Jive altering, is to perhaps include some other options for the storage of recordings. Right now, recording capabilities require linkage with an Amazon AWS account. It would be nice to have some additional options, like perhaps within Jive itself, or on Google Drive, locally stored, etc.