Plooto Reviews

Plooto

4.4 (229)
The fastest way to manage your business payments

Overall rating

4.4 /5
(229)
Value for Money
4.2/5
Features
4.2/5
Ease of Use
4.5/5
Customer Support
4/5

89%
recommended this app
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229 Reviews

Keri
Overall rating
  • Industry: Warehousing
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Plooto as 3rd Party ACH Provider

Reviewed on 17/12/2020

My overall experience has been great. Customer service is timely and helpful. This software has...

My overall experience has been great. Customer service is timely and helpful. This software has saved me countless hours of which I don't have to spare!

Pros

The integration with Quickbooks Online is simple and makes my A/R seamless. I love that my clients set up an ACH agreement one time and moving forward I request and process my A/R with a click of a button. I can also select which account I want the deposit to go to. Data is easy to download for reconciliation purposes as well.

Cons

I would like to see a default bank account option so I don't have to select a bank account for each transaction. I would also love for the deposit times to improve.

Alexandra
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Overall a good option to manage Payables and Receivables

Reviewed on 18/03/2022

Pros

Plooto is a user friendly software, easy to use and convenient. I was able to sync with QuickBooks, which makes the process even easier.

Cons

There are some functions that could be added/improved in the reporting area and external user experience.

Ariel
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Pricing model needs to go back to what it was

Reviewed on 12/02/2020

Pros

Easy to use, great concept, would recommend it if pricing made sense.

Cons

- Used to be very competitively priced, with the subscription model it is very hard to justify this expense to clients, especially since the use base is mostly small forward thinking companies who have very little vendor payments to make in the first place.
- Very limited customizability when a lot of customization could be offered at the basic level.
- It's never a good business practice to force people to use your product for lack of alternatives. Due to the horrible pricing model change, if there was an alternative, I would be using it.

Judah
Overall rating
  • Industry: Accounting
  • Company size: Self Employed
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

It's alright, the integration with Xero is a bit iffy.

Reviewed on 08/12/2020

It's alright. Not great. Not bad. Nothing to write home about.

It's alright. Not great. Not bad. Nothing to write home about.

Pros

It's affordability and versatility. The ability to have people on ACH subscriptions is a large plus

Cons

No option to accept credit cards. The rigidness of the PAD form and not allowing us access to the PAD form in the event that we want to move to a different platform. Not easy to add new vendors without adding an inconvenience to them.

Alternatives Considered

Stripe

Reasons for Switching to Plooto

The price compared to Stripe is nicer. The subscription with ACH through using a PAD form put Veem out of the running.
Abigail
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Reliable and easy to use software

Reviewed on 14/12/2020

Overall satisfied with the service

Overall satisfied with the service

Pros

Plooto is reliable and easy to use. The price is inline with other similar products. I like that there is no contract and that we can put the account on hold at any time

Cons

Could be better value for the cost. Only 10 transactions included with the base fee - other similar products have many more transactions included for not much more cost

Susan
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A great alternative to accepting credit cards

Reviewed on 08/12/2020

Pros

I saved a lot on Merchant fees for my monthly billing.

Cons

The new fee structure still saved me money but not quite as much. I find the set up and navigation a little clunky.

Daianne
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Provide feedback regarding my experience with Plooto as an administrator

Reviewed on 17/07/2023

As a user who greatly values the convenience and simplicity that Plooto offers, I wanted to provide...

As a user who greatly values the convenience and simplicity that Plooto offers, I wanted to provide this feedback so that you may consider optimizing the system's efficiency in transmitting payments. This, I believe, will not only improve the satisfaction levels of account holders like myself but also help solidify Plooto's reputation as a reliable and efficient platform for rental payment management.

Pros

I want to express my appreciation for the user-friendly interface of the platform. Both as a lessee and as a landlord, we find the system easy to navigate, and it greatly simplified the process of managing rental payments. The straightforward design and clear instructions made it simple for me to set up and use the platform effectively.

Cons

However, I would like to bring to your attention a small concern regarding the speed of remitting payments to the account holder. While Plooto has proven to be efficient in terms of the overall process, I have noticed that there is room for improvement in this particular aspect. On a few occasions, there has been a slight delay in receiving payments in our account. While this delay has not caused any significant inconvenience, I believe that enhancing the speed of payment remittance would further enhance the overall user experience.Hope you can also provide a shareable tutorial as well that can easily be accessed by contacts on how they can set up their personal profiles/accounts, similar to what you provide to enterprises like ours.

Vickey
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Value and Dependable

Reviewed on 13/07/2023

Like I said...I am saving over $100 per month in processing fees since I switched to Plooto and...

Like I said...I am saving over $100 per month in processing fees since I switched to Plooto and once I got past the "set up" stage. I really love Plooto and am wishing I had set it up years ago, but I think they should let us that have "official" PAD agreements ...set up the reoccurring payments like QB Payments did =( Making that reoccurring payment set up...a lot more simpler would make Plooto just about perfect =)

Pros

I LOVE the lower processing fees!!! I'm saving over a $100 a month by using Plooto. Once it is set up, the reoccurring payments is awesome. Their customer service was good too. Overall Plooto is an awesome addition to my business and one that I wish I had implemented YEARS ago! Great value for the monthly fee and so far...it has been very dependable in collecting my accounts receivable.

Cons

It was a lot harder to set up than I thought it would be =( My clients had to jump thru a lot of hoops to get the reoccurring payments set up and some were not happy about it =( I had PAD agreements for all of my clients, but Plooto does not accept those. So I have several clients that I cannot process their payments in Plooto even tho I have a PAD agreement with them and they have already given me their payment information ...but they haven't repeated the same process in Plooto ...so my PAD agreements are worthless now=(

Serena
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

5 Star

Reviewed on 13/03/2023

so far so good

so far so good

Pros

Easy to make payments, and go back to view payments etc. Just started trying out the invoicing side and so far I love it. Customer Service 9the time I've needed it) was fantastic.

Cons

so far nothing, for what I use it it works great.

Helina
Overall rating
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome AP/AR app that saves time and money.

Reviewed on 12/05/2018

Cash in my bank faster. Cheaper bill payments.

Cash in my bank faster. Cheaper bill payments.

Pros

Plooto saves me and my clients so much time is chasing invoice payments and mailing cheques for bill payments. The integrations with accounting softwares make it easy to manage vendor payments and mark them as paid. The pre-authorised debits make it easy to collect recurring invoice payments.

Cons

I'd like to see the time gap from invoice payment to cash in my bank and bill payment to cash in my vendor's bank shortened.

Ali
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great overall payment processing tool

Reviewed on 01/03/2022

Pros

Plooto is very easy and intuitive to use. The integration with Xero and reoccurring PAD setups are great time saving features. In my experience the customer support is top class. My concerns are addressed the same day. The value provided by Plooto is unmatched in my experience.

Cons

Notifications! I do understand and appreciate the dedication Plooto has to security but being an accounting firm which means dealing with many companies the notifications can fill up the inbox pretty quickly. Unfortunately, there isn't a way to remove these for security reasons. My suggestion to Plooto is perhaps enforce user notifications for 2 accounts and allow deactivate the notifications for other users. This would save tremendous amount of time for accounting/finance firms that deal with multiples client accounts.

Verified Reviewer
Overall rating
  • Industry: Management Consulting
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Plooto is a simple AP and AR tool that also makes it easy to pay across borders.

Reviewed on 20/03/2018

I mostly used it for AR purposes across the U.S. and Canadian border.

I mostly used it for AR purposes across the U.S. and Canadian border.

Pros

It's simple, and that point needs to be kept in mind. The interface is intuitive and it syncs with popular accounting programs like QuickBooks Online. The best part of the program (in my opinion) is the AR function that allows you to set up a recurring ACH payment from clients for a flat fee. Depending on the size of your invoice this could save you some money in credit card or bank processing fees. Also, you can do ACH payment from a U.S. bank and deposit the funds in a Canadian bank account. It is a pretty cool feature that puts them above Bill.com. It also doesn't carry the monthly fee of Bill.com.

Cons

It takes way too long to send money across borders. My experience is with the Canadian/U.S. border. It took nearly two weeks from the time that the client authorized the payment until it was deposited in my account. Also, if you are using Plooto for a foreign currency exchange service much better rates can be found elsewhere. If you are using Plooto instead of Bill.com and need all of the permissions or invoice scanning functionality, don't expect it. However, if you want a simple AP and AR tool with an added bonus of being able to make and receive payments across borders, and you aren't time crunched to make or receive a payment, then Plooto is a great inexpensive option.

Darshi
Overall rating
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Plooto Review

Reviewed on 14/12/2020

excellent software, very easy to setup and use

excellent software, very easy to setup and use

Pros

Ease of use, easy setup and integrated well with the Xero software

Cons

Fees per transaction increased this year

Matthew
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Plooto Review

Reviewed on 12/02/2020

While not perfect, Plooto has been great for us to help clients manage their A/P at scale at fees...

While not perfect, Plooto has been great for us to help clients manage their A/P at scale at fees that are lower than the banks charge.

Pros

I like that it is easy to use, integrates with our accounting system, and allows us to manage A/P for clients at scale without using cheques.

Cons

The 4-day turnaround time to settle payments is the biggest pain-point.

The new fixed-fee monthly pricing model is inconsistent with how users are actually transacting on the platform, the previous model was much easier to explain to clients.

Customer service is a bit slow and we've been charged incorrectly multiple times, which takes them several weeks to resolve for each one.

Jennifer
Overall rating
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Best range of options from existing software providers

Reviewed on 21/03/2022

Currently we are having issues with cheques not showing as being deposited for the last few months...

Currently we are having issues with cheques not showing as being deposited for the last few months however the support team is trying to resolve this issue. Other than this, Plooto offers a lot of functionality that does improve the ease of processing AP.

Pros

It connects to QBO and allows easy reconciliations as well as automatic set up of payments which is very helpful. Allows set up of recurring payments and recurring deposits easily

Cons

A report that includes cheque numbers would be very helpful for tracking payments. It would also be helpful if, when vendor names are not exact matches, it allowed the user to select from existing vendors set up.

Ken
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Loved the product until last week when we lost 30K because of PLooto system bug!

Reviewed on 01/03/2018

Pros

1-Easy to use
2- Dashboards are great
3- Cost is on point
4- Set up was easy

Overall has such potential to be a leader in this space, however, read cons!

Cons

1-Security
2- Customer services/Success
3- Accountability when errors are made-

Last week you guys seemed to have a system bug the resulted in your system double paying involves totalling 30K. This is a huge red flag for us on the controls and security of your platform. When we contacted you guys we were given no explanation and no solution. Just told to ask vendors for credit notes and this is just not a solution.. I need solutions and explanations fast or we will be removing our selves from your platform, won't roll out other companies and will certainly be adding the review on your product. This means we are currently out 30K and not to mention all the additional time this has take for my staff to investigate. The more troubling part is that we found this and this was not detected by Plooto. This is too bad as i feel your platform had lots of potential but when in comes to payments, security is the number one concern. Customer services would also be a good addition!

Mary
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ease of use

Reviewed on 08/12/2020

Not having to write cheques and mail them out

Inputing the invoices only once in our Accounting...

Not having to write cheques and mail them out

Inputing the invoices only once in our Accounting Software and then Plooto does the work

Very time and cost effective and being in the Cloud, can work from anywhere!

Pros

the ease of syncing invoices from Xero to plooto

Like that Plooto now issue cheque to our vendors that does not want to provide their banking info

Cons

Nothing comes to mind at this time based on our requirments

Edgar
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Convenient but limited functionality

Reviewed on 08/12/2020

The product is straightforward to use but I wish that customer service was more responsive and...

The product is straightforward to use but I wish that customer service was more responsive and clearer. Looking forward to knowing the limits and future features of the product better.

Pros

It is very useful to facilitate cross border payments, the pre-loading for funds to accelerate payments is appreciated. The ability to automate regular payments and populate a transaction is high.

Cons

The cross border receivables are extremely limited, the amount is too low to collect receivables across the border. I would like better communication as to what my options are and how to pre-qualify different vendors.

Dimitri
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SP North America Feedback

Reviewed on 25/04/2022

Pros

Its easy to use and by passes the limitations via the big 5 banks.

Cons

It would be great if we could implement this software via e-commerce with plugins. Finally, the credit card feature with an actual refund option.

Charlie
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Good value until the pricing model was changed

Reviewed on 08/12/2020

We would have continued as a customer however the change in pricing model drove us to change

We would have continued as a customer however the change in pricing model drove us to change

Pros

It was easy to use for the payer and payee

Cons

The company changed the pricing model without notice. It was no longer a good value

Alternatives Considered

BILL
Verified Reviewer
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Wow... awesome payment service

Reviewed on 27/11/2018

Pros

Absolutely love the way Plooto integrates with QuickBooks online. It pulls in the bills to be paid, and you review and send them out... and it allows for multiple signers to approve the payments.

Cons

The issue I like least is that they don't offer a cheque... there are a few.. less than 1% of our bills, that we need a cheque for. I so dislike manual cheques, chasing signers... I need Plooto to send out a cheque on our behalf occassionally.

Verified Reviewer
Overall rating
  • Industry: Motion Pictures & Film
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Plooto is an excellent product

Reviewed on 01/03/2022

convenience of authorizing payments remotely

convenience of authorizing payments remotely

Pros

Integrates well with QB online. Easy to use. Convenient. Efficient. Time saver.

Cons

there is no payroll integration which slows down the payment and reconciliation process considerably. Please add this feature to QB online

Reuben
Overall rating
  • Industry: Industrial Automation
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Brookside

Reviewed on 21/12/2020

Pros

Saves time for not sending cheques in mail

Cons

Payroll option might be handy.

Michael
Overall rating
  • Industry: Accounting
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simple, dependable and powerful

Reviewed on 12/02/2020

A client had to bring A/P in house and I was tasked to find a solution that minimized their efforts...

A client had to bring A/P in house and I was tasked to find a solution that minimized their efforts in payment processing while securing QBO. Plooto is what we selected and it has been a great decision. From set up to ongoing use, the support is excellent.

Pros

From set up to ongoing use, the support is excellent. Seamless integration to QBO.

I am encouraging other clients to move over to Plooto.

Cons

There is nothing yet I "wished" Plooto did better. For A/P processing, it exceeds expectations.

Daniel
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great app to automate your AP and AR processes

Reviewed on 09/12/2020

Great option to consider, provided that you can live with the restrictions I mentioned

Great option to consider, provided that you can live with the restrictions I mentioned

Pros

It is cloud based
Availability of AR function
Ease of set up and use
Sync with QBO and Xero
Custom approval tiers possible
Ability for recipients to easily receive funds

Cons

It takes 3 business days for a payable to be completed (unless you use their "Plooto Instant") - that is longer than how long it takes some other AP companies in Canada
Quirkiness with future-dated payables - if you have a scheduled payable that is to be funded via Plooto Instant at a later date, the payable amount reduces your current Plooto Instant funds