Smartsheet Reviews

The amazing features in smart sheet are many but we can say that automated mails for specific un completed tasks and the workflow for creating automatic mails send to specific users that tasks had assigned to them automatically is fantastic, as no need to see the new tasks and assign it manually, once the ticket created it will be assigned by default according to the workflow ro the specified mentioned users

I consider Smart sheet one of the best tools in last 2 years which related to ticketing and analytical purposes however if the data in the sheet increased this may lead to hanging and taking too much time in reloading however it needs high internet connection speed for stability and good performance

Was extremely effective and saves time with its templates, reports, and forms

Not beginner-friendly and hard-to-use advanced functions

That it shows u in different apps how to use smart sheet.

No complaints i just wish they can make more like these apps.

The ability to filter the data on the fly. Simply check a box to filter columns to only see specific portions of your data. You can then create reports to share with your team.

You need access to the internet to use the software. This can be viewed as both a strength and a weakness, however, if you lose internet connectivity, you won't be able to access your data.

provides a single interface for comments, file attachments, proofing, reminders, and automations.Most of the fundamentals of a project management application, including the typical tasks, milestones, and project viewing choices, are covered by Smartsheet.To optimize the projects, it has provided a precise modified meaning.The support team at Smartsheet responds quickly and addresses any business case concerns.

lack of user activity reports (might only be a Teams License issue).You cannot grant individual access to a workspace that you have built without also granting access to the whole workplace. I want user ABC to have access to the first file in my workspace, for instance, and user XYZ to have access to the second file. I am unable to carry out that action.Any item cannot be attached to a workflow that is automated. In the email's body, the observations are presented as a table.

Smart sheets are used daily for every program we offer. As a supply chain analyst, I track incoming shipments and SmartSheets has become even better the more I use it. The ability to integrate exterior links from Box and share files across departments has streamlined my workflow processes. The ability to create reports for my department has cut out all of the mess and extraneous material from other departments helping me and my team focus on only the information we need to do our jobs.

SmartSheets requires an export before working a sheet like an excel file; it would be better if this functionality were integrated. Additionally, SmartSheets are a little “busy”, even when organized well. It might be better if it were more like Asana as far as the layout.

Smartsheet offers a range of powerful features such as automated notifications, real-time dashboards, and customized reporting.It integrates seamlessly with leading productivity and business applications, such as Office 365, Google Suite, and Salesforce.

Smartsheet can be complex to set up and configure.Its mobile apps are not as feature-rich as the desktop version.

I've been using Smartsheet for the last six months and it's been the best tool I've ever used. It makes managing and automating projects so much easier. The interface is so intuitive that I was able to master it in just a couple of days. It's also great how you can use it with other apps like Slack or Trello, which is a huge plus! The customer support is also very helpful!

I don't knoq about all functinality. But whichever I used, it all perfom well.

Easy to quickly work up a project plan and share with clients and others.

I wish it had better 3rd party integrations.

I have been using Smartsheet for several weeks now and have overall been very satisfied with the tool. One of the things I like most about Smartsheet is the wide range of templates and the ability to customize sheets to fit my specific needs. It has been very helpful to have all of my project information in one place, and the ability to share and collaborate with team members has made it easy to keep everyone on the same page.

One thing I like least about Smartsheet is that the tool can be a bit slow when working with very large spreadsheets. It can take a bit longer to load or save changes, which can be frustrating at times. However, this has not been a major issue for me as most of my projects do not require extremely large sheets.

Easy to integrate, just log in and go. It's so easy that anyone can use the system - not much training is required. SmartSheet's online community of job aids, training items, etc. is fantastic and robust - and gets you through every issue from small to advanced, if needed - and if not, you can reach out to a wonderful support team. This product brings together all your team members, especially in this remote Covid-19 world. You'll love using SmartSheet - it's SO much better than desktop-based PM solutions.

There is a learning curve due to the fact there are slight differences in using SmartSheet vs. what you might be used to already. But, that's really it - there are some things it just can't do - and other things that require a lot of setup and tweaking - but they're worth it - if you have the right project for it!

The thing I like the most is the transparency or the collaboration. To be able to easily see what others are doing and manage them together, set reminders and send update requests is what makes our company run well.

I think there have been a few times that we have maxed out on number of lines. I don't know why that there is a throttle there, but that's probably my only complaint is that some of our sheets get large and max out!

I love how accessible and customizable the product is. We're able to make it do so much to integrate various departments and help work flow across the organization.

Some of the features aren't carried from sheet to sheet when you save as a Template or save a project as "new", and having to reconfigure alert rules can be time consuming.

This is the tool we use every day, every hour, to track all of our enrollments and clients. Our team monitors enrollments and other CRM tools don't give us the flexibility to track multiple events and data points. It's Excel but on steroids with multiple functions and features. We're using it more and more every day for reporting up to our management team on progress for our client events.

I'm not so good at the formulaic side of things and making sheets talk to each other, or building a dashboard, is not an intuitive process. There are not step by step instructions or visuals which is something I need personally. It's a lot of trial and error in getting things set up. When I first started, it was very expensive to work with someone who helped build the infrastructure base and looking back there are many things I'd have done differently if I'd understood it a little better. A lot of the consultation time was wasted in trying to get the person to understand what we were trying to achieve.

-easy to use and costumize
-more than one user can modify simultaneously
-you can add your company's logo
-you can set group and individual reminders
- Cell history, which can tell who and when it was modified.
-different views: calendar, grid, card, and Gantt

- not all reminders can be set with time to remind
- can't add a conditional formatting based on time
- if your Smartsheet is big, formulas added can take forever to update the information, so you need to refresh it all times, even if you change settings to save automatically.

I absolutely love how quick and easy it is to use Smartsheet. The formulas have great documentation and it helps tremendously when trying to learn and accomplish new tasks. You can pull off amazing things if you sit down and build it. I was able to build a completely automated revenue and labor estimator that shows me how profitable each member of my team is.

Many of the applications we built, the community was clueless how to build it. We were able to accomplish some very unique dashboards & spreadsheets that make our lives easier. I can now make business decisions on a whim, without having to spend hours of research about the effect of one decision on our numbers.

I dislike how many features such as the dynamic view or the workspace deployment feature is locked behind an expensive addon. And when inquiring about customer service we were told it "isn't" a fit for us. But yet, Smartsheet cannot give us a demo to experiment or test them out?

Smartsheet is nickle and diming things a lot. Smartsheet is >not< small business friendly. It is really a shame because these tools are absolutely 100% amazing.

It also surprises me how little the community interactions are. There are many great suggestions for features that are standard in Excel and Google Sheets, that Smartsheet blandly ignored for years, and sometimes says "coming soon" and years later we still don't have it.

Simplicity of use. Minimal downtime. Customer support has been great, and very responsive. Communication when downtime will occur, or when issues are taking place.

I do not have any issues or complaints regarding the software.

In my line of work, I have to send forms to vendors. They submit the terms that they agree with Target. I also have to document their terms. I love that it's so easy to customize forms in Smartsheet. Vendors and key partners also really like the looks of Smartsheet forms too. I also like that Smartsheet organized data from submission forms into a nice master grid. Another functionality that I love is the workflow automation. I'm able to set notification and reminder on when key partners need to approve vendor forms in Smartsheet.

Smartsheet provide a very nice, clean form for vendor to submit their terms. However, there is no function to send a copy of the SAME form once the form had been submitted. When vendor sask me to send the a copy of the forms they submitted, Smartsheet isn't able to generate the form in the original format. Smartsheet just generate a simple grid of the submitted data/terms. It would nice if Smartsheet can generate the submitted form in the SAME/original format of the form that I created in Smartsheet.

Product can be purchased with a limited number of licenses to gain knowledge and champions to scale. This allows for a low cost entry point. Users do not have to be licences to use the software only to create or edit an existing Smartsheet.

The only issue we have encountered so far was the challenges to get our organization to scale its use. However, after 6 years we now see widespread use of the software with licenced active users in most departments.

SmartSheet allows individuals and teams to work projects together, plotting milestones and critical paths, tracking tasks, creating alerts, and using gantt charts to quickly view how various team members are allocated and intersect. It does a good job of integrating with Office 365, allowing you to share links to files in OneDrive and to Skype within SmartSheet. The revamped interface makes it closer to working in Excel, which is the really the whole premise to Smartsheet: providing a familiar spreadsheet interface for working projects. To that end, there is a wealth of functionality for formatting cells to indicate project stages, task completion, etc. You can even apply conditional logic to have cells change color when a task reaches a certain stage. There are good controls for determining levels of access, so you prevent changes to your sheet except by authorized persons. Overall, it's a good tool for managing projects.

The reporting functionality we paid extra for is a joke. Instead, we've resorted to pulling data into Microsoft's Power BI to create reports and visualize data. And like many other Cloud-based services, there's a core product and then tiers of functionality that cost significantly more. Smartsheet is a capable product, but I'm frankly unsure it's cost is justified by its maturity. I've had the feeling I've been paying for what's coming, not for what's already there. But since we've invested in it, I guess we'll stay the course.

This product has revolutionized the way I manage my team. I am able to use Smartsheet to track many different projects and annual work goals for my team. My staff appreciate the increased autonomy Smartsheet has brought to us. Their goals and metrics are clear and they feel more ownership over their work. Other teams have started to use Smartsheet for their own business purposes and this is making its way through the organization.

Some of the drawbacks about Smartsheet that makes it hard for our Data and Development Analysts to implement include the inability to paste a large number of rows into a grid. Our IT requirements also include having a test and development environment for the analysts to use and Smartsheet doesn't seem to have this. As a supervisor I would also appreciate it if the dashboard charts could be a little more Smart and pull data more dynamically from the source grids without me having to make manual adjustments. My colleagues would also like to see more ability to schedule blocks of time with the calendar integration like we do with Google Calendar. There is a workaround for this, but it isn't palatable for everyone.

Smartsheet is a great option for middle of the road users that don't need the powerhouse complexity of excel, but need more standardization and features to organize tasks than simple task management like Trello. Its user friendly and has the capability to move data from one team to another through automations, reports, messaging, and data display. The more users, the data, or the moving parts the more difficult Smartsheet is to use, but in my experience most people don't run into those complexities.

Smartsheet is new compared to a lot of other project management software and they're developing new features all the time. In some ways this is wonderful because they take customer feedback seriously and implement changes relatively quickly. However, I feel that it doesn't quite know what its going to be yet and there are limitations around data display that require time consuming work arounds or out of the box thinking. For example. I can aggregate data into a report but I can't display portions of a report on a dashboard in a chart. There are pivot table add ons that are not as simple as say an excel pivot so I essentially have to make my own pivot using formulas to chart data. It works, but its round-about and features that might improve this process are extra.

I love the Smartsheet Community who will help you find ways to adapt Smartsheet to suit each individual need you may have. I've been using the software for years and every time I've wanted to use it for something new we've found a way! Sometimes there have been delays due to the capacity not being there YET, but it's easy to submit a Product Enhancement Request.

There are updates and innovations ALL THE TIME and while they're not shoved down your throat, there's plenty of support out there if you want it, not only from the Community but also videos and webinars (live or recorded). If you've got the motivation and imagination then I think the possibilities are unlimited, without needing to be a programmer or have any coding knowledge.

There's not much I can say that's bad about Smartsheet. I find it slightly difficult that it's very US based and I'm in the UK, but that's true of most comparable software.

I'm also not keen on the Learning Centre as it sometimes assumes a level of knowledge that is beyond me and I find it incomprehensible! It's not a problem though as I can easily turn to the Community!

Smartsheet has been a lifesaver for group collaboration. My team runs multiple projects simultaneously, and the scopes of these projects are constantly changing. Smartsheet allows for the team to update their pieces of the puzzle and send alerts about changes in one environment. We've actually replaced endless back and forth emails with the comments function in the comment section so that all pertinent information about an issue exists in the platform itself for easy reference.

We can track our gantt chart, program data, and group communications in one place. I=

We're also utilizing Smartsheet for people outside of our organization. Smartsheet allows us to select the type of visibility that clients have to data (through settings or via dashboards) so we can control the story that we're sharing with our clients. This has been a big time saver as it eliminates the need for extra reporting on data that is already avilailable online. Our clients have shared positive feedback about Smartsheet forms which we've been using to collect survey data and for event registration. The forms have allowed us to cancel our account for SurveyMonkey (which we used for several years previous to Smartsheet).

The main pain point I have with Smartsheet is the fact that not all of my favorite Excel formulas work in Smartsheet. The formulas also don't always work the same way as they do in Excel so there's a bit of a learning curve.

Smartsheet needs to allow a Time function. We use Smartsheet to register individuals for events, and right now we're having to program Time as a text. This means we can't use formulas to change times based on Timezones.

I also still miss when the recent sheets appeared as tabs at the top of the webpage. The new recent tabs menu works well, but I found the tab view easier to navigate.

Smartsheet is an amazing product and helps keep our whole company on schedule and collaborating in real time. It is really flexible and easy to start using.

Once you have used it for a while, you will want to do more and more with it, and there never seems to be a limit to what you can do. They are also constantly adding new helpful features. One that was really useful to me was a kanban view called cardview. But there is also classic spreadsheet view, gannt view, and calendar view.

In addition to sheets, you can also run reports off the sheets which filter the data down for particular users or departments. These reports can be editable or read-only. You can also look at your data in real time using dashboards.

We have been using Smartsheet for several years now, and we still feel like we are only scratching the surface of its capabilities.

Another great feature is that you can have unlimited free collaborators. These people can use the sheets/reports/dashboard and enter data. However, it is only the paid users who can create and maintain the sheets. Over time, you may find more people in your organisation want to be creators, and it is easy to add licenses as needed.

There's not much I can say negative about this software. On rare occasions there can be unexpected outages or loss of functionality, but that is very rare indeed. There are sometimes maintenance windows on the weekend which can last up to 4 hours at a time, but these are advised well ahead of time. I think the only business that wouldn't want to use smartsheet is one that operates 24/7. If you are a normal Monday to Friday business, smartsheet will be fine for you.