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2686 Reviews

- Industry: Banking
- Company size: 501-1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best workflow Automated tool
Reviewed on 29/11/2021
Overall experience with smartsheet is amazing it saves alot of time for me and my team as now there are specific users responsible for submitting sales tickets for new vendors and once they make it an automated mail send to the reviewers for reviewing and once they finish it another automated mail send to the Manager for approval and after final approval there's mail sent to all partners in the ticket having the approval of this request or rejection and reason of approval or rejection, all of this is done automatically with recorded workflow which is amazing tool
Pros
The amazing features in smart sheet are many but we can say that automated mails for specific un completed tasks and the workflow for creating automatic mails send to specific users that tasks had assigned to them automatically is fantastic, as no need to see the new tasks and assign it manually, once the ticket created it will be assigned by default according to the workflow ro the specified mentioned users
Cons
I consider Smart sheet one of the best tools in last 2 years which related to ticketing and analytical purposes however if the data in the sheet increased this may lead to hanging and taking too much time in reloading however it needs high internet connection speed for stability and good performance
Alternatives Considered
Google Analytics 360Reasons for Switching to Smartsheet
Smartsheet having good cost and can be integrated to company software beside the customer support of smartsheet if there's any sudden issue and finally smartsheet having some features like work flow and automation process which showed easily in the interface and not complicated so any of the team can start doing his own workflow process- Industry: Computer Software
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Best product and work management tool
Reviewed on 24/12/2022
The scope of conceivable outcomes with how Smartsheet can be redone appears to be practically interminable, in the event that you can imagine something you believe that there's likely a way should get it going. Systems are really valuable both as a method for imagining information from our lord calculation sheet and in addition as a method for setting up our organization's "center" of assets and connections across the board place. One more truly valuable component is the capacity to set up computerized work processes. This makes my work more proficient in light of the fact that as one model, I have it set up so that when I change the situation with a line to "Prepared to receipt", this activity consequently sends an email to my clerk so she knows to send a receipt to that client, without me speaking with her progressively. This is really useful in light of the fact that our group works from a distance and I'm in an alternate time region, so it's occasionally hard to speak with the group through call. Our organization has kept on developing quickly and we have executed some outside programming arrangements which I have had the option to coordinate into our current Smartsheet stage. This has enabled us to learn Undeniably more about our cycles (both in the field and in the workplace) which has assisted us with pinpointing bottlenecks and failures so that cycles can be patched up.
Pros
Was extremely effective and saves time with its templates, reports, and forms
Cons
Not beginner-friendly and hard-to-use advanced functions
- Industry: E-Learning
- Company size: Self Employed
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
How to acknowledged smartsheet.
Reviewed on 10/12/2022
Very good app to use especially is you trying to set uo a task to do or work assignments to do.
Pros
That it shows u in different apps how to use smart sheet.
Cons
No complaints i just wish they can make more like these apps.
- Industry: Photography
- Company size: 2-10 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic spreadsheet or Data tool for a shared data resource for your team
Reviewed on 12/10/2022
Really easy to import data and get started. The filtering and reporting ability is fantastic!
Pros
The ability to filter the data on the fly. Simply check a box to filter columns to only see specific portions of your data. You can then create reports to share with your team.
Cons
You need access to the internet to use the software. This can be viewed as both a strength and a weakness, however, if you lose internet connectivity, you won't be able to access your data.
Alternatives Considered
monday.comReasons for Choosing Smartsheet
MS Access was too complicated for our team use. Smartsheet makes filtering and reporting much easier.Switched From
Microsoft AccessReasons for Switching to Smartsheet
Much easier interface. The user interface seems very familiar if you have ever used a spreadsheet.- Industry: Automotive
- Company size: 501-1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Pros and Cons of the Smartsheet
Reviewed on 10/01/2023
Pros
provides a single interface for comments, file attachments, proofing, reminders, and automations.Most of the fundamentals of a project management application, including the typical tasks, milestones, and project viewing choices, are covered by Smartsheet.To optimize the projects, it has provided a precise modified meaning.The support team at Smartsheet responds quickly and addresses any business case concerns.
Cons
lack of user activity reports (might only be a Teams License issue).You cannot grant individual access to a workspace that you have built without also granting access to the whole workplace. I want user ABC to have access to the first file in my workspace, for instance, and user XYZ to have access to the second file. I am unable to carry out that action.Any item cannot be attached to a workflow that is automated. In the email's body, the observations are presented as a table.
- Industry: Logistics & Supply Chain
- Company size: 201-500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
It gets better the more you use it!
Reviewed on 03/12/2022
Pros
Smart sheets are used daily for every program we offer. As a supply chain analyst, I track incoming shipments and SmartSheets has become even better the more I use it. The ability to integrate exterior links from Box and share files across departments has streamlined my workflow processes. The ability to create reports for my department has cut out all of the mess and extraneous material from other departments helping me and my team focus on only the information we need to do our jobs.
Cons
SmartSheets requires an export before working a sheet like an excel file; it would be better if this functionality were integrated. Additionally, SmartSheets are a little “busy”, even when organized well. It might be better if it were more like Asana as far as the layout.
- Industry: Consumer Electronics
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review of Smartsheet
Reviewed on 10/01/2023
Smartsheet helps to streamline workflows, enabling teams to collaborate more effectively.Its intuitive interface makes it easy to use, allowing users to quickly get up to speed.
Pros
Smartsheet offers a range of powerful features such as automated notifications, real-time dashboards, and customized reporting.It integrates seamlessly with leading productivity and business applications, such as Office 365, Google Suite, and Salesforce.
Cons
Smartsheet can be complex to set up and configure.Its mobile apps are not as feature-rich as the desktop version.
- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Best tool to manage and automate project
Reviewed on 12/12/2022
Pros
I've been using Smartsheet for the last six months and it's been the best tool I've ever used. It makes managing and automating projects so much easier. The interface is so intuitive that I was able to master it in just a couple of days. It's also great how you can use it with other apps like Slack or Trello, which is a huge plus! The customer support is also very helpful!
Cons
I don't knoq about all functinality. But whichever I used, it all perfom well.
- Industry: Marketing & Advertising
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Great Project Plans
Reviewed on 21/12/2022
Pros
Easy to quickly work up a project plan and share with clients and others.
Cons
I wish it had better 3rd party integrations.
- Industry: Computer Software
- Company size: 2-10 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A User-Friendly and Effective Project Management Tool
Reviewed on 02/01/2023
Overall, my experience with Smartsheet has been very positive. It is a user-friendly and effective tool for project management and collaboration, and I would recommend it to others.
Pros
I have been using Smartsheet for several weeks now and have overall been very satisfied with the tool. One of the things I like most about Smartsheet is the wide range of templates and the ability to customize sheets to fit my specific needs. It has been very helpful to have all of my project information in one place, and the ability to share and collaborate with team members has made it easy to keep everyone on the same page.
Cons
One thing I like least about Smartsheet is that the tool can be a bit slow when working with very large spreadsheets. It can take a bit longer to load or save changes, which can be frustrating at times. However, this has not been a major issue for me as most of my projects do not require extremely large sheets.
- Industry: Education Management
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
SmartSheet is a robust cloud-based project management system
Reviewed on 29/09/2021
We have been able to bring huge teams together with so much more ease by using SmartSheet. People of all skill sets can leverage the tracking tools available, making it easy for any PM to track their project(s).
Pros
Easy to integrate, just log in and go. It's so easy that anyone can use the system - not much training is required. SmartSheet's online community of job aids, training items, etc. is fantastic and robust - and gets you through every issue from small to advanced, if needed - and if not, you can reach out to a wonderful support team. This product brings together all your team members, especially in this remote Covid-19 world. You'll love using SmartSheet - it's SO much better than desktop-based PM solutions.
Cons
There is a learning curve due to the fact there are slight differences in using SmartSheet vs. what you might be used to already. But, that's really it - there are some things it just can't do - and other things that require a lot of setup and tweaking - but they're worth it - if you have the right project for it!
- Industry: Marketing & Advertising
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best thing since sliced bread
Reviewed on 14/07/2020
This software makes everything we do so streamlined and easy. We literally load all of our projects into smartsheet so that we can all manage them. I don't think that I could do my job as efficiently without it. There is s certain project we do once a year where we update pricing on all website items with all of our suppliers. Being able to keep this data in SS, then send our suppliers update requests to load in the data has been a life saver! Keeping track of work along with managing the project has become a breeze.
Pros
The thing I like the most is the transparency or the collaboration. To be able to easily see what others are doing and manage them together, set reminders and send update requests is what makes our company run well.
Cons
I think there have been a few times that we have maxed out on number of lines. I don't know why that there is a throttle there, but that's probably my only complaint is that some of our sheets get large and max out!
- Industry: Financial Services
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Versatile Project Management Tool
Reviewed on 08/10/2019
We use Smartsheet in lots of ways -- from spinning up dashboards to show our operations teams how they're doing on any given day to managing data transfers from sales to operations to crafting project plans for implementations to tracking survey responses when projects are completed. It's an incredibly versatile tool that, with a little creativity, can produce amazing results.
Pros
I love how accessible and customizable the product is. We're able to make it do so much to integrate various departments and help work flow across the organization.
Cons
Some of the features aren't carried from sheet to sheet when you save as a Template or save a project as "new", and having to reconfigure alert rules can be time consuming.
- Industry: Insurance
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Critical in daily management
Reviewed on 09/07/2021
I absolutely love the software and the company. The system meets our needs and is flexible when we need to make adjustments. While the cost is fairly high to start up, annually it is worth the cost, as it streamlines our processes and allows us to be more efficient.
Pros
This is the tool we use every day, every hour, to track all of our enrollments and clients. Our team monitors enrollments and other CRM tools don't give us the flexibility to track multiple events and data points. It's Excel but on steroids with multiple functions and features. We're using it more and more every day for reporting up to our management team on progress for our client events.
Cons
I'm not so good at the formulaic side of things and making sheets talk to each other, or building a dashboard, is not an intuitive process. There are not step by step instructions or visuals which is something I need personally. It's a lot of trial and error in getting things set up. When I first started, it was very expensive to work with someone who helped build the infrastructure base and looking back there are many things I'd have done differently if I'd understood it a little better. A lot of the consultation time was wasted in trying to get the person to understand what we were trying to achieve.
- Industry: Nonprofit Organization Management
- Company size: 51-200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome software
Reviewed on 05/12/2019
I love Smarsheet because it made my work easier. Now I can have collaboration from my entire company and get fast results.
Pros
-easy to use and costumize
-more than one user can modify simultaneously
-you can add your company's logo
-you can set group and individual reminders
- Cell history, which can tell who and when it was modified.
-different views: calendar, grid, card, and Gantt
Cons
- not all reminders can be set with time to remind
- can't add a conditional formatting based on time
- if your Smartsheet is big, formulas added can take forever to update the information, so you need to refresh it all times, even if you change settings to save automatically.
Alternatives Considered
AsanaReasons for Choosing Smartsheet
Because I needed a tool that would have also a calendar view, and that could be exported to Excel format for future references.Switched From
Microsoft ExcelReasons for Switching to Smartsheet
More options and could be tailored to our needs- Industry: Consumer Services
- Company size: 51-200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Quick Spreadsheets that allow for collaboration
Reviewed on 05/12/2019
I solve the problem of tracking how my employees profit on many small profit/small margin projects. This allows me to see who is struggling the most and who is not. My team specifically focuses on education, hospitals, and non-profits. So maintaining margins to not lose any money is important. I wrote up a story about it here:
https://community.smartsheet.com/discussion/example-advanced-smartsheet-reporting-interconnectivity
I've pulled off absolutely amazing things. I'm willing to go into detail and share more of what we were able to accomplish. Many of Smartsheet's examples do not solve business problems, but they do help us learn how to solve our own!
Pros
I absolutely love how quick and easy it is to use Smartsheet. The formulas have great documentation and it helps tremendously when trying to learn and accomplish new tasks. You can pull off amazing things if you sit down and build it. I was able to build a completely automated revenue and labor estimator that shows me how profitable each member of my team is.
Many of the applications we built, the community was clueless how to build it. We were able to accomplish some very unique dashboards & spreadsheets that make our lives easier. I can now make business decisions on a whim, without having to spend hours of research about the effect of one decision on our numbers.
Cons
I dislike how many features such as the dynamic view or the workspace deployment feature is locked behind an expensive addon. And when inquiring about customer service we were told it "isn't" a fit for us. But yet, Smartsheet cannot give us a demo to experiment or test them out?
Smartsheet is nickle and diming things a lot. Smartsheet is >not< small business friendly. It is really a shame because these tools are absolutely 100% amazing.
It also surprises me how little the community interactions are. There are many great suggestions for features that are standard in Excel and Google Sheets, that Smartsheet blandly ignored for years, and sometimes says "coming soon" and years later we still don't have it.
Alternatives Considered
AirtableReasons for Choosing Smartsheet
We also used AirTable, Google Sheets, and Excel. We made the switch because the sales team convinced our CEO it was a good move.Switched From
Google SheetsReasons for Switching to Smartsheet
Our CEO made the choice, and it felt like smartsheet was going places.- Industry: Marketing & Advertising
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Smartsheet Review
Reviewed on 08/10/2019
We use the software to track daily, weekly, and monthly tasks. We work with hundreds of clients who send in requests each week, and the software allows us to track the requests, and progress of the tasks.
Pros
Simplicity of use. Minimal downtime. Customer support has been great, and very responsive. Communication when downtime will occur, or when issues are taking place.
Cons
I do not have any issues or complaints regarding the software.
Alternatives Considered
Salesforce Sales CloudReasons for Choosing Smartsheet
Salesforce is a great product, but it is expensive, and we wanted something that was more streamlined, and easier to use. Smartsheet is great for quick notes, updates, and reminders.Switched From
Salesforce Sales Cloud- Industry: Retail
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Smart Technology
Reviewed on 04/06/2022
Smartsheet definitely is very smart! It's a very powerful collaboration tool. You can customize forms to send to other. You can set up notification/reminders to others. However, Smartsheet is not so user-friendly. It's an intricate system that takes time to learn. However, once you take the time to learn it, you'll love it!!!
Pros
In my line of work, I have to send forms to vendors. They submit the terms that they agree with Target. I also have to document their terms. I love that it's so easy to customize forms in Smartsheet. Vendors and key partners also really like the looks of Smartsheet forms too. I also like that Smartsheet organized data from submission forms into a nice master grid. Another functionality that I love is the workflow automation. I'm able to set notification and reminder on when key partners need to approve vendor forms in Smartsheet.
Cons
Smartsheet provide a very nice, clean form for vendor to submit their terms. However, there is no function to send a copy of the SAME form once the form had been submitted. When vendor sask me to send the a copy of the forms they submitted, Smartsheet isn't able to generate the form in the original format. Smartsheet just generate a simple grid of the submitted data/terms. It would nice if Smartsheet can generate the submitted form in the SAME/original format of the form that I created in Smartsheet.
- Industry: Banking
- Company size: 501-1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Smartsheet Review
Reviewed on 04/08/2022
This software can be used in so many applications with no code necessary to create automations, dashboards and data aggregation from other sources. We have been able to redeploy thousands of working hours from administrative duties to value add activites.
Pros
Product can be purchased with a limited number of licenses to gain knowledge and champions to scale. This allows for a low cost entry point. Users do not have to be licences to use the software only to create or edit an existing Smartsheet.
Cons
The only issue we have encountered so far was the challenges to get our organization to scale its use. However, after 6 years we now see widespread use of the software with licenced active users in most departments.
Reasons for Choosing Smartsheet
We outgrew our Microsoft tools and required something far more robust to manage all the projects and operational support issues that had been assigned to the Process Excellence & CI team.Reasons for Switching to Smartsheet
Ease of use, quick start up, minimal learning curve, accessibility for all staff without a licence, good product support and access to experts for more complex solutions, excellent user conferences and webinars to learn advanced features for the program, affordability, wide range of solutions beyond project management and Kanban if you want to scale to their platinum product, well developed Smartsheet Community with so many questions answered when you google it, Smartsheet Certification available.
- Industry: Public Policy
- Company size: 11-50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
Project Management in the Cloud
Reviewed on 17/12/2018
It does help us track projects and the alerts we've set up help keep users aware of deadlines. So for that, Smartsheet works well. We've found a workaround for the one area we've paid extra for--the reporting--that is deficient. The biggest selling point is its approachability: anyone that is familiar with a spreadsheet application should be able to intuitively understand how SmartSheet basically works. That at least removes the biggest obstacle for a project management solution being ignored: the difficulty of use.
Pros
SmartSheet allows individuals and teams to work projects together, plotting milestones and critical paths, tracking tasks, creating alerts, and using gantt charts to quickly view how various team members are allocated and intersect. It does a good job of integrating with Office 365, allowing you to share links to files in OneDrive and to Skype within SmartSheet. The revamped interface makes it closer to working in Excel, which is the really the whole premise to Smartsheet: providing a familiar spreadsheet interface for working projects. To that end, there is a wealth of functionality for formatting cells to indicate project stages, task completion, etc. You can even apply conditional logic to have cells change color when a task reaches a certain stage. There are good controls for determining levels of access, so you prevent changes to your sheet except by authorized persons. Overall, it's a good tool for managing projects.
Cons
The reporting functionality we paid extra for is a joke. Instead, we've resorted to pulling data into Microsoft's Power BI to create reports and visualize data. And like many other Cloud-based services, there's a core product and then tiers of functionality that cost significantly more. Smartsheet is a capable product, but I'm frankly unsure it's cost is justified by its maturity. I've had the feeling I've been paying for what's coming, not for what's already there. But since we've invested in it, I guess we'll stay the course.
- Industry: Government Administration
- Company size: 5,001-10,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Smartsheet 2 Year Review
Reviewed on 30/06/2021
Overall this has been a great program to use. With constrained budgets to work with, this offers tremendous bang for the buck. It is not very difficult for savvy users to become highly proficient with this product and develop organic business solutions.
Pros
This product has revolutionized the way I manage my team. I am able to use Smartsheet to track many different projects and annual work goals for my team. My staff appreciate the increased autonomy Smartsheet has brought to us. Their goals and metrics are clear and they feel more ownership over their work. Other teams have started to use Smartsheet for their own business purposes and this is making its way through the organization.
Cons
Some of the drawbacks about Smartsheet that makes it hard for our Data and Development Analysts to implement include the inability to paste a large number of rows into a grid. Our IT requirements also include having a test and development environment for the analysts to use and Smartsheet doesn't seem to have this. As a supervisor I would also appreciate it if the dashboard charts could be a little more Smart and pull data more dynamically from the source grids without me having to make manual adjustments. My colleagues would also like to see more ability to schedule blocks of time with the calendar integration like we do with Google Calendar. There is a workaround for this, but it isn't palatable for everyone.
- Industry: Health, Wellness & Fitness
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Smartsheet is like Excel & PowerPoint had a child
Reviewed on 23/09/2021
Pros
Smartsheet is a great option for middle of the road users that don't need the powerhouse complexity of excel, but need more standardization and features to organize tasks than simple task management like Trello. Its user friendly and has the capability to move data from one team to another through automations, reports, messaging, and data display. The more users, the data, or the moving parts the more difficult Smartsheet is to use, but in my experience most people don't run into those complexities.
Cons
Smartsheet is new compared to a lot of other project management software and they're developing new features all the time. In some ways this is wonderful because they take customer feedback seriously and implement changes relatively quickly. However, I feel that it doesn't quite know what its going to be yet and there are limitations around data display that require time consuming work arounds or out of the box thinking. For example. I can aggregate data into a report but I can't display portions of a report on a dashboard in a chart. There are pivot table add ons that are not as simple as say an excel pivot so I essentially have to make my own pivot using formulas to chart data. It works, but its round-about and features that might improve this process are extra.
- Industry: Construction
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great software to create a bespoke solution
Reviewed on 30/01/2020
I work for a small construction company who used to keep all their information "in their heads, or on the back of a fag packet"!!! This has revolutionised the way they work and not only stopped them from forgetting things but also given them the ability to look at live costs and income.
They now have a dashboard to see the 'big picture', individual Reports to show their own specific projects, an automated transfer of information to accounts when they mark a job as complete, reminders, comments so they can stay up to date with any info added by other people, and so many other little 'life hacks' that make their lives easier.
Smartsheet has changed the way we all work immeasurably for the better. I couldn't recommend it more highly.
Pros
I love the Smartsheet Community who will help you find ways to adapt Smartsheet to suit each individual need you may have. I've been using the software for years and every time I've wanted to use it for something new we've found a way! Sometimes there have been delays due to the capacity not being there YET, but it's easy to submit a Product Enhancement Request.
There are updates and innovations ALL THE TIME and while they're not shoved down your throat, there's plenty of support out there if you want it, not only from the Community but also videos and webinars (live or recorded). If you've got the motivation and imagination then I think the possibilities are unlimited, without needing to be a programmer or have any coding knowledge.
Cons
There's not much I can say that's bad about Smartsheet. I find it slightly difficult that it's very US based and I'm in the UK, but that's true of most comparable software.
I'm also not keen on the Learning Centre as it sometimes assumes a level of knowledge that is beyond me and I find it incomprehensible! It's not a problem though as I can easily turn to the Community!
- Industry: Marketing & Advertising
- Company size: 201-500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Collaboration made easy
Reviewed on 08/10/2019
Smartsheet saves us time and makes it easier to collaborate and share updates across all of our projects. We appreciate the constant improvements and the walk through introduction when bigger changes are rolled out.
Pros
Smartsheet has been a lifesaver for group collaboration. My team runs multiple projects simultaneously, and the scopes of these projects are constantly changing. Smartsheet allows for the team to update their pieces of the puzzle and send alerts about changes in one environment. We've actually replaced endless back and forth emails with the comments function in the comment section so that all pertinent information about an issue exists in the platform itself for easy reference.
We can track our gantt chart, program data, and group communications in one place. I=
We're also utilizing Smartsheet for people outside of our organization. Smartsheet allows us to select the type of visibility that clients have to data (through settings or via dashboards) so we can control the story that we're sharing with our clients. This has been a big time saver as it eliminates the need for extra reporting on data that is already avilailable online. Our clients have shared positive feedback about Smartsheet forms which we've been using to collect survey data and for event registration. The forms have allowed us to cancel our account for SurveyMonkey (which we used for several years previous to Smartsheet).
Cons
The main pain point I have with Smartsheet is the fact that not all of my favorite Excel formulas work in Smartsheet. The formulas also don't always work the same way as they do in Excel so there's a bit of a learning curve.
Smartsheet needs to allow a Time function. We use Smartsheet to register individuals for events, and right now we're having to program Time as a text. This means we can't use formulas to change times based on Timezones.
I also still miss when the recent sheets appeared as tabs at the top of the webpage. The new recent tabs menu works well, but I found the tab view easier to navigate.
- Industry: Furniture
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Fantastic Product
Reviewed on 16/11/2018
Great customer service. Ever-improving features. 100% cloud so you can collaborate from anywhere with virtually any device (desktop and/or app).
Smartsheet has become an indispensable part of how we run our business.
Pros
Smartsheet is an amazing product and helps keep our whole company on schedule and collaborating in real time. It is really flexible and easy to start using.
Once you have used it for a while, you will want to do more and more with it, and there never seems to be a limit to what you can do. They are also constantly adding new helpful features. One that was really useful to me was a kanban view called cardview. But there is also classic spreadsheet view, gannt view, and calendar view.
In addition to sheets, you can also run reports off the sheets which filter the data down for particular users or departments. These reports can be editable or read-only. You can also look at your data in real time using dashboards.
We have been using Smartsheet for several years now, and we still feel like we are only scratching the surface of its capabilities.
Another great feature is that you can have unlimited free collaborators. These people can use the sheets/reports/dashboard and enter data. However, it is only the paid users who can create and maintain the sheets. Over time, you may find more people in your organisation want to be creators, and it is easy to add licenses as needed.
Cons
There's not much I can say negative about this software. On rare occasions there can be unexpected outages or loss of functionality, but that is very rare indeed. There are sometimes maintenance windows on the weekend which can last up to 4 hours at a time, but these are advised well ahead of time. I think the only business that wouldn't want to use smartsheet is one that operates 24/7. If you are a normal Monday to Friday business, smartsheet will be fine for you.