EZRentOut Reviews

EZRentOut is no doubt the best bang for your buck. Within a couple hours I already had many past rentals entered in and billed. The user interface is friendly for all experience types and lets you control settings from basic to advanced depending on your needs. I recommend this program to anyone with a small to medium sized rental business that is on a budget, nothing else can compete.

I would like to see the ability to clone custom quotes and invoices in future versions. Also, the iPhone app needs to be updated with more controls and enhanced for iPhone X screen size.

I'm very happy about the customer service received from EZRentOut. Any time I face a challenge and can't figure something out support is only an email way and their response time is unbelievable.

I love the fact that the software's customization features, however customizing it yourself is very tedious. Scrolling through all the settings to find the one your looking for can be a little bit of a pain. But EZRentOut is constantly upgrading and changing their software to meet consumer demands.

It literally has every feature you can possibly think to run a rental business without having keys much different applications it's kind of an all-in-one deal

The onboarding process could be streamlined so much easier

Overall it's great software. Very easy to get around & easy to learn as well. You can sort the rentals out a variety of ways. As of just recently, it allows you to issue refunds, through your credit card company. The Customer Service Team is always available & open to new ideas.

From time to time there are glitches.
There are a few things I wish the software would do. Am planning to contact EzRentOut to offer some suggestions .

adding things to cart and notify the concerned parties

its easy to integrate with any of the services application and it uses latest technologies like AWS

The mobile app with scanning features. Ease of use.

Not much so far. Pretty solid software with great features.

There are A TON of settings that allow you to customize the software to exactly what you want.

Sometimes there are too many settings/options and they're not really organized the best. If I know a setting needs to be changed, I have to sort through all of them.

It's fast and easy to use for our customers and staff!

I would like to see a POS function along with the current interface.

Not many equipment rental softwares can cater to construction equipment rental industry. But this one nailed it in terms of operation processes and pricing methods. This software certainly helps to improve a company's processes by leaps. Not only the software, the support was the best we've experienced so far. Although we are located much further away from the United States and some requirements may be different, they're always willing to listen and help us. Can't wait to make use of all the features available in this software.

We know there is no one best solution for everyone because every business is different. The software is very good, and their team is constantly working on better features, which is what we really appreciate. We thought the bundle feature could be more robust in terms of its flexibility to swap items within a bundle. This would definitely be more helpful for us. It would also be good if we can have more control over the customization of the printout templates in terms of the placement of different fields and line items.

It allows us to track our inventory and give us low qty notification

It takes a bit of time to migrate to the system

Its easy to use and to set up, and any issues are taken care of in a timely manner.

It seems that some things updates are rushed and not fully tested which leads to many calls or emails to tech support.

This software is easy to use, and has features which are very useful. Daily use of this system is very functional. Customer support has always been very helpful.

The help screens and are robust, but some of the instructions refer to verbiage which has changed, so finding exactly what you need is sometimes trick. Customer support is very helpful, however their response time via email varies from a few hour to 24hrs.

Intuitive stand-up process able to be managed by any staff member regardless of technical ability level. The software allows the user to capture inventory including depreciation, schedule maintenance, book rentals, and reserve items. An added bonus, it allows me to combine rental items and saleable assets on one transaction.

Inability to adjust orders after selecting rent out. To change an item after selecting rent out you have to void the transaction and start over. Wish there was a way to substitute items on the fly.

Charging, entering guest information, pricing

Asset organization & returns organization

This software is easy to understand and easy to use. We rely on it daily.

No complaints. Took only a day to get used to how it runs.

Step by Step learning websites are incredibly helpful. The customer support is also very opening to making sure all our problems are resolved.

It takes a bit of time to get a full understanding of how to access the website's full potential. The reports and knowledge base are perfect for getting you up to speed as quickly as possible.

I liked the fact that I was able to track all the orders at any given time.

If you had a order that's duration was for 12 month's it would not automatically pull the order monthly. you would have to make it occurring.

once you know the system its easy to use

will not due cycle billing by numbers 1,2,3