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276 Reviews

- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Fantastic App that helps us keep things in order!
Reviewed on 06/02/2018
Stabilize operation on a micro-level
Pros
Pretty clear and easy to use once you get the hang of it. Totally indispensable to keeping an operation running smoothly.
Cons
Wish that the software had the ability to alert if there was an exception- i.e. Air Conditioning in working order? Yes/No (if No, notification is immediately sent to Admins)
- Industry: Food & Beverages
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A New Era for Business
Reviewed on 31/08/2016
I use Jolt for the Food Industry. It is straight forward and easy to use. I publish my schedule, manage requests, set lists, and manage people. I am also able to send announcements and track my labor goals. I use it daily and it has become my main use for most things.
Pros
I love how easy it is to pick up on. I was capable of teaching myself with ease. I love the schedule and how employees can create a prefered avaiability as well as request off and swap shifts with others at my approval. It informs me immediately when someone makes a request, and I am able to set it so employees have to give x days prior notice for their request as well as a reason. I also enjoy the variety of options I have for creating my checklists. They can be as thorough as I want and notify me when I want. My employees also find Jolt easy to use. Most of them figure it out on there own and have had no problems using it. I also use their Jolt printer system, which is extremely useful and honestly could not have been created any better. The stickers do not leave residue! The support is also great. Theyre always open to ideas and tend to be very fast pace when assisting you. I love how willing they are to expand in new features/ideas. There are many other benefits to Jolt, but I have listed the big ones I discovered using.
Cons
My one con is the text notifications recieved from Jolt. You can set so that is a checklist is overdue, out of range, etc, you can be notified via text. This is a great thing; however, the texts can be overwhelming in the sense of how it is formated. It could be because I own an Android and not an Apple device (which is what I understand it is mainly used with), but my text notifications get broken up instead of being all in one. I have seen my co worker use her iphone with it, and her notifications are all in one. With that said, I have noticed they have been improving it.
- Industry: Hospitality
- Company size: 501–1,000 Employees
- Used Monthly for 1+ year
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
this is an unscrupulous company .. stay away!
Reviewed on 11/10/2021
terrible! any company that makes it so hard to cancel a subscription has no faith in their product. It is a billing scam!
Pros
we never used the software and tried to cancel the initial free subscription. They make it virtually impossible to cancel once you are signed up! after repeated attempts to send email on they're site with nor response we disputed the charges. No one ever responded or called back. any company that makes it so difficult to cancel a subscription is a good reason to stay away. they rely on you singing up for free trial and then never being able to get ahold of any to cancel. why would they not have any way to cancel your subscription online. High pressure sales and borderline criminal! stay away!
Cons
we never used the software and tried to cancel the initial free subscription. They make it virtually impossible to cancel once you are signed up! after repeated attempts to send email on they're site with nor response we disputed the charges. No one ever responded or called back. any company that makes it so difficult to cancel a subscription is a good reason to stay away. they rely on you singing up for free trial and then never being able to get ahold of any to cancel. why would they not have any way to cancel your subscription online. High pressure sales and borderline criminal! stay away!
Response from Jolt
Hi Rodney,
We thank you for your feedback and take your comments very seriously, as our goal is to make every Jolt customer a raving fan. Please feel free to reach out to [email protected]m with any further comments, concerns, or suggestions you wish to share.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
AMAZING Customer Service!!
Reviewed on 19/12/2022
[SENSITIVE CONTENT] made the experience AMAZING for us.
Pros
I learned how effective the software could be because I was lucky enough to have a representative who was willing to teach me. [SENSITIVE CONTENT] is absolutely amazing, and I will continue to use Jolt because of her.
Cons
Very overwhelming initially, it did take time and training to become more confident when utilizing the program.
Response from Jolt
Hi Leslie, Thank you for reviewing Jolt on Capterra! We sincerely appreciate your feedback and value you as a Jolt customer.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Jolt Software Review
Reviewed on 05/04/2017
We have been using Jolt at my restaurant now for around 2 years. We love the customization options that Jolt includes, how easy it is to use, and how much more neat and organized our restaurant looks since we began using Jolt. Jolt has allowed us to toss out our old paper checklists and gave us checklists on tablets. Having our checklists and information all in one place made our checklists easier to access and has given our restaurant a more professional environment. We have also watched the productivity of our team rise as a result of using Jolt in the restaurant. We also use this software to create and send out our weekly shift schedule to the whole team. The mobile app then allows team members to request shift trades when needed straight through the app itself. Then, once a shift trade request has been submitted, the manager of that shift can then approve or deny the shift trade right on the app. This saves time, and is a great deal less effort than having to make phone calls all day to find someone to cover a shift. Myself, as well as my team, highly recommend this software to anyone or any company in need of a game changer. This software will be the tool that helps you and your team get to the next level.
Pros
Easy of Use, Customization, Features, Scheduling, Mobile App, Labels, Checklists and Information in Central Location
Cons
Goal setting not built in. App sometimes does not read (connect to) printer on the first attempt.
- Industry: Recreational Facilities & Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Jolt has revolutionised the operational aspects of our business.
Reviewed on 18/09/2017
- Increased efficiency
- Accountability
- Tangible statistics on operational performance
- Ability to compare site performance
- Notifications when important tasks aren't completed
- Improved communication with team
- Ability to support management team without being on site
- Flexibility to easily change operations
- Autonomy for management team to create their own lists to improve the running of the stores
- Complete visibility of the operations in the business
- Streamlined scheduling
Pros
Prior to Jolt, two of the biggest frustrations in our business were time spent on scheduling and finding out that simple operational tasks had not been completed. Jolt has solved both of these issues.
The employee app with functionality to set availability, request shift swaps and holidays has streamlined the whole scheduling process and freed up important management man-hours.
The lists functionality is invaluable and has revolutionised the operational aspect of the business. Being able to create tasks ranging from daily cleaning right up to annual audits has allowed us to pre-plan the whole year knowing that nothing will be forgotten. The notifications and review section has created accountability that would not be possible without this software.
I never imagined we would have such control and visibility of the day to day running of the business.
Cons
I believe a few tweaks could be made to the time clock and scheduling and I would love to see an area specifically made for inductions and training.
- Industry: Retail
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Jolt Gives Business Independence
Reviewed on 23/03/2022
It's been really good! Occasionally a migration or an update will down the app but it is usually resolved in a timely manner
Pros
I really appreciate that as the administrator I can write and program my own inspections related to my state, county, or company specific requirement without having to ask a dev to do that for me. I can get complex and focus on very specific areas.
Cons
I wish the reports for completed inspections also included the corrective action dialogues as one document rather than having to weave these two things together in post to get the whole picture
Response from Jolt
Hi Roxanne,
Thank you for reviewing Jolt on Capterra! We sincerely appreciate your feedback and value you as a Jolt customer.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product that I couldn't do without
Reviewed on 17/06/2020
I use Jolt for both of my QSR's and it takes care of all the scheduling from week to week. It also does all the checklist that the employees do when they get there or in the middle of their shifts or at closing time. We use it to handle all the communications between leadership and staff and finally it continually monitors temperatures around the store.
Pros
Scheduling- Employees can request off or put unavailable times in Jolt and when you make the schedule it is on the schedule in yellow so you can try to schedule around them.
Cons
Communication- If you do not use their time card feature there isn't a good way to tell the staff things without sending a text or email. And if you want them to see something you can't attach an image
- Industry: Restaurants
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Jolt Employee Task Management Review
Reviewed on 15/08/2018
Jolt has solved problems with productivity and food safety. It is simple to label products and improve our stores efficiency with daily checklists that the team has to complete.
Pros
Jolt's label maker feature has changed the culture of our restaurant from a time consuming and not done all the time task of labeling products, to having a quick and efficient way to track our products and who is preparing them. Another benefit is customizable checklists that ensures you don't have to micromanage the business and allows you to put more in your teams hands.
Cons
The scheduling concept is good but difficult to integrate into our current payroll and clock-in system.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very helpful on a daily basis
Reviewed on 14/05/2018
Pros
The LISTS part of the software is so useful for everyday activities that need to be completed at work
Cons
If you are a "sub-user"you cannot edit nor propose an edit of a superior user-created list or content file
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Very functional, Easy to Use and a great tool for communication
Reviewed on 21/03/2018
Pros
I love that I am able to customize it for my restaurants needs. We have a lot of information and to be able to have one platform to trickle that information down is easy. From the lists, to labels and bulk imports, it is very easy to use. I also really love their customer service as they are always willing to answer any question I have, big or small and they really value feedback from "in the trenches" and strive to provide us the functionality we crave in this platform. I help establish this platform for several restaurants and file sharing and information is so easy in regards on how to build it, share it and import it.
Cons
Honestly, nothing. Every time it seems to get close to being "outdated" or not as easy to use, they ask for a call so they can help walk you through an update. They ask for feedback and listen so most of our needs are met and are done so in a timely manner. They make me feel like our restaurant is the only one they work with however I know they take feedback from many many restaurants and it helps to know everyone's concerns and voices are heard.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Experience
Reviewed on 19/01/2017
I was approached by Jolt to try their product. No other locations from my company have tried this company so I had no comparisons or reviews. After checking around, the price made it worth the investment. Once we received the product it has changed our process in a positive way. The main features we use include the List, Labels, and Schedule. We were using hand written labels before Jolt because other company labeling equipment was too expensive. With our past hand written labels faced issues with labels falling off, unable to read the hand writing, and the employees did not do a great job looking for items that expired. With Jolt the labels stick to the container very well, is has the expiration written on the label making it more simple for my employees, and there's no question about date or time.
We were using paper copies for our multiple list (Typically 6-8 list per day) List would disappear, become dirty, or just not be completed. Jolt has made this task more simple with the added feature of a log book making communication easier to all of the employees. This has reduced our usage of paper, toner, and extending the life of the drum for our printer. I can easily access all list and review a date, time, and employee that completed the list. This helps cut down on my time used for performance reviews.
The scheduling section has also been great. Employees can use a free app from their phone to view schedule and submit request. Creating schedules is easier and more time efficient. The only option I would like added would to be able to view the schedule and my request side by side before I approve the request. With the current process I have to look at the request and then go to the schedule to see if I am able to accommodate the request. I do have 35-40 employees with a majority those being college students with school schedules and personal request to try to work with.
Pros
How it has helped the store become more efficient.
Cons
I need labels I can adjust or have available for Raw Chicken to have all the information required by headquarters on one label.
- Industry: Food & Beverages
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
The Safety and Productivity Solution!
Reviewed on 05/05/2020
The experience has been great through and through! It's been a huge time saver. It's saved us time, and time equals money, in various areas of our business. You can download the names of your staff who in which are on your schedule, and it helps in keeping you and your team accountable.
Pros
My most favorite feature of Jolt would be its assistance in helping the team meet food safety. This feature eliminates any handwritten and/or guessing shelf life for products, as the corporate guidelines for holding procedures are already downloaded on the application.
Cons
Depending on how tech and app savvy your managerial team is, customization is based on what works for your particular team. Therefore customization is up to us and could be pretty sloppy, which ends up being productivity lost searching for a particular label.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Streamlined Management Processes
Reviewed on 24/05/2017
Cost savings on labels.
Time saving on tasks.
Team is more motivated.
Training is easier with a streamlined process.
Food safety is easier to implement with simple labeling process.
Pros
Jolt takes your everyday tasks and lets you create checklists that managers and team members can complete while at work.
Team can earn points for each task completed, helping to create motivation.
Jolt food date labels are extremely cost effective (we saved on labels alone after switching from another labeling company).
The wireless printer is awesome! Print from any connected iPad in the store.
We were able to get rid of all the different binders and papers we had and just go with a single iPad in the managers' station.
Cons
I would like to see better development on scoring. I would like to be able to view score in a category (such as cleanliness) and compare this week to the week before or last month to current month. Scoring is a huge opportunity that needs more development! Also, there's no way to "clear" a checklist without checking it off (sometimes leads to someone just checking everything off to clear the list). Once a list is no longer applicable, it would be better to just clear it rather than having to check every item.
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A must-have for a service based industry
Reviewed on 29/04/2019
We have opening procedure lists, closing lists, cleaning lists, new hire training lists, and even incident forms which automatically send to my insurance agent when they're filled out. This product is vital to any small business.
Pros
Accountability! Ask your employee, "hey did you clean the bathroom like I asked?" they'll say yes every time. Give them a Jolt list asking them to take a photo of a clean bathroom and sign off that they completed it and you'll be amazed at the results. I apply points to each check list item and give out prizes to the top point earners each month. Now my employees are accountable for their actions and rewarded for a job well done. Bonus: New hires have a thorough guideline of how to complete regular talks by walking through a check list.
Cons
The ability to bulk-change lists could be more user friendly. Right now the process can be quite tedious if you're like me and have long lists that need editing.
- Industry: Leisure, Travel & Tourism
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great for Schedules!
Reviewed on 13/11/2019
This is an incredibly easy tool for scheduling employees. It really makes calculating hours much easier.
Pros
I love the ease of use with this software, and the navigation of different employees' schedules. Its easy to insert times and easy to post once it is completed.
We also love that there is an app! It's up to date with the times, and with younger employees, technology and ease of access is everything.
We also love the referral program. We haven't had anyone actually join yet, but we recommend Jolt to everyone.
Cons
We had a couple issues with getting employees the link to actually view their schedule. It would get lost or just not even send. There should just be a way for us to preset a password for the employee and once they log in it asks them to reset it.
- Industry: Hospitality
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Step Above the Rest
Reviewed on 15/01/2017
To start off, Jolt has become a major part of our daily operations since we decided to partner with them. From the extensive amount of checklists, to the sheer number of daily users, Jolt has been able to deliver a user friendly and efficient experience to our staff. Support from the Jolt team is amazing, as they help guide you through your initial training and ongoing training as you continue to learn the functionality of their system. You will be amazed at how many applications you can now use Jolt for. They are truly with you every step of the way. If you are in search of an operations software platform, you have found your answer! Jolt is perfect for the job! We have been able to operate with increased safety and our park leadership has been able to more effectively and efficiently perform their duties.
Pros
The user interface is very user friendly. We are able to adapt almost any tool from Jolt and find a way to apply it into our current procedures. They staff has become more efficient at their duties, and we know that the feedback provided is secure and accurate.
Cons
Nothing!
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Jolt Review
Reviewed on 04/04/2017
The support staff has been beyond amazing in supporting our company's first few months on Jolt. She is extremely helpful and doesn't mind walking us through various process multiple times. Jolt is great because of how much it offers, and how many functions you can use it for. However, although she has gone through and helped us out immensely and spent a lot of time getting us started, this system is not easy to use right away. Most functions have so many steps and options that it becomes confusing and overwhelming. I would like Jolt more if it was more user friendly. Overall the product is great, I would like it more if it didn't take so long to figure out and didn't have so many complex options.
Pros
It is a one stop shop for many business needs. Jolt offers so many different functions that make streamlining everything easy.
Cons
This software is more complex and difficult to navigate than any software we have ever used. I don't care for how the scheduling is set up. For example, if we want to change one person's shift, you must first unlock the schedule, change the persons shift, and then publish the schedule again, which notifies every single employee every single time someone else's schedule gets changed. On when to work, all you have to do is click on that person's shift, change it, and once you hit save only they receive the notification.
- Industry: Food Production
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Jolt has made the day to day operations in our restaurants much more efficient!
Reviewed on 15/02/2018
We are able to track temperature and cash register balancing history easily and remotely. For example, if our maintenance team asks if a piece of equipment has been staying in temp, it can be easily checked by reviewing the history of temperatures for that piece of equipment. As supervisors of 7 food service locations, Jolt also allows us to monitor the balancing of our registers remotely by having an email sent any time the store does not balance. It also allows our management team to complete store checks every shift to ensure that the store meets company standards. This has made for cleaner and safer restaurants.
Pros
As supervisors of multiple food service restaurants it is easy to miss crucial information. With Jolt, when a piece of equipment is temped out of range or a safe does not balance we are automatically sent an email and made aware of the issue. This prompt notification allows us to ensure corrective action is made immediately.
Cons
The only con we have noticed is that the app cannot alert you a list has become available unless the app is opened. This has caused some of our managers to forget to do lists. We have found a work around by setting alarms on the iPad reminding the management team that the list is now available to complete.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Courtney Lauti
Reviewed on 13/09/2016
We use this tool as a check and balance tool. Jolt works great for that purpose alone. I also use it as a training tool for my locations. I wish that Jolt had a better tool for that to track it better by just the name of the team member.
Pros
It take a lot of time off of the managers plate. Its a valuable tool to get items done and in a timley manner. Keeps you informed on productivity if the team members and lack of.
Cons
Wish there was a better platform for training. Would like a video option on check list sections. I would like to be able to pull up a team members name and see what they have done and still need to test on and scores.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
An excellent Balance of ease and efficiency!
Reviewed on 30/09/2016
Jolt has changed the game for Balance Grille's daily operations. From opening and closing procedures utilizing the "Lists" tab, to posting announcements and keeping recipes and training videos handy in the "Info" section. We also use the "Log Book" by leaving notes/comments in the checklists, opening another channel of communication between staff and management. Jolt has helped us keep employees on task and held accountable for their work in ways that benefit our bottom line and daily proficiency.
Pros
Quick learning curve. Communication and notifications for management.
Cons
Software is still in development, the more we use the more features we want! Scheduling for multiple locations is not where it could be, but they are working on solutions. The reporting could be a bit easier to pull data and comprehend.
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- Value for Money
- Ease of Use
- Customer Support
Going Digital
Reviewed on 17/03/2017
We just recently started using JOLT in our facility. The process to build checklists and temp logs was painless. Adam has been a great support with weekly follow ups and always available in between those check points for any additional assistance. We are running JOLT out of one restaurant right now just to work out any kinks and ensure our team has a solid grasp on the program. The program is easy to use, especially with using the bluetooth thermometer that automatically records temps right to the ipad with a push of a button. Since adding adding JOLT we have reduced the time it takes a cook to record temps by over 50% and our cold food complaints have reduced and food quality scores have risen. Here are a few suggestions and requests that we would like to be added or available in the near future. 1) a thermal bluetooth thermometer 2) a dashboard feature for the Review category, it would be great to have one spot with key information 3) email capabilities for reports and graphs 4) adding an alert function for when the ipad has not synched in an X amount of hours or days 5) offering an ipad carry case with a neck/shoulder strap. We found one that is durable and the manager or chef can wear carry on them while making rounds, it is the best thing. When it is sitting on the desk, it is out of sight out of mind lists were always overdue or not completed. since getting the shoulder strap, our completion percentage continues to go up. We look forward to adding our next location and starting them on using JOLT soon.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Jolt
Reviewed on 30/12/2018
Pros
Jolt is very easy to use and their staff are available for help whenever needed. We find it's super productive for keeping staff on track with the lists feature.
Cons
We often find difficulties with the printer and troubleshooting it when necessary, which is a few times a week as of late.
- Industry: Food & Beverages
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Jolt contributes to "Brand" excellence
Reviewed on 27/08/2016
As a fast growing national franchise, being able to replicate quality and customer satisfaction is paramount to success. Jolt provides a platform which allows our restaurant to quickly replicate consistency for our franchisees which turns into providing our customers with the experience they seek.
Pros
Centralized master library of data which can be customized to our specifications and rolled out through technology that all levels in the restaurant can easily use to do their role.
Cons
As an emerging national chain and being a front runner in the use of technology to assist our growth, Jolt offers a suite of great tools and we are pushing for enhancements that will make our use even better.
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Super easy to use
Reviewed on 12/04/2018
Pros
It works great at everyone being able to see schedules and being able to switch with someone or pick up extra shifts if needed
Cons
I'm not sure if this can be done, but simplifying the processes so that it is a bit more user friendly would help a great deal.