Easy Storage Solutions Reviews

We operate a small, 138 unit, self storage facility and Easy Self Storage goes a long way in automating many of the process steps we require. If you have a question, you reach a someone who works for ESS (not a call center) who can answer that question quickly.

ESS provides a package of offerings to complement the self storage software solution, but feels like there are different mini-companies operating together. It would be good to have these rolled under one operating structure to provide consistency. They are all good, but 'feels' different if that makes sense...

This software is a true asset to my business, I wouldn't think of doing any other way. I like that you can get great customer service over the phone anytime you need it.

Nothing, everything seems to work as promised.

Setup was quick and seemingly easy but it didn’t have the easy of use described

Technical support is terrible, we’ve paid vendors thousands of dollars to troubleshoot hardware issues

They make it easy to run your storage business

Like every software sometimes there are glitches

The ability to access the software from anywhere, including a smart phone. Plus the ability to mostly manage remotely (offsite).

Their fees and inaccuracies with credit card fees is probably my biggest irritant. The long wait times for customer service and the "company wide staff meetings" that completely shut down all customer service.

The customer help is phenomenal! Every question I’ve ever had has been answered. They are patient and walk you through every step of the software. I only have 1 small facility and can’t wait to add east storage software to the next location.

They Monthly fee seems a bit high and cuts into the monthly profit on a small facility

Accessibility at office or remotely, auto pay, professionalism and integrity in the product. It has literally reduced my workload by 80 %

Not having it sooner! Very satisfied. We had two other systems and this is light years ahead.

This is a complete package software and a website. The software once set up takes all the administrative labour away. Invoicing Automated, Payments Automated, Late notices Automated, Late Fees Automated, Gate Codes are Automated, Gate Access Automated. And all transitions are automatically sent to Quick Book. Easy to manage the complete facility from the DASHBOARD which shows Rentals, Occupancy, Awaiting Payment, and Tasks that need to be completed.

The software will NOT make my Golf Tee Time Dam

Always get a quick answer to any concerns we may have.

Other than price increases we have nothing negative to say about Easy Storage Solutions. Thanks

How easy it is to input clients, track payments and balances, change settings in the software. It's so easy to navigate and train new employees how to use it. Adding new facilities and studios is fast and efficient. Anytime I have any questions or issues, customer service always resolves our issues.

Sometimes it's a little frustrating about the M-F hours but that's ok. Would love to be able to run revenue reports for all facilities.

The ease of use and finding customers in database

Editing new rentals, if I make a mistake I have to move customer out then start over with new rental. I should be able to move Prorating options when renting. We use the 3rd option and my part time help can't seem to remember to use third option on drop down. I wish I could move that option to top of drop down. Because of that it causes problems with prorating when I have to change due date to first of month.

The straight forward way the program works

We should be able to automate a transfer regardless of how long a customer has rented.

Easy Storage Solutions takes the headache out of managing a storage unit facility. The software is easy to use and when needed, customer service is friendly and very responsive.

The only thing that I have discovered that I would like to use (and maybe it is available, i just haven't found it) is the ability to send a text message to all tenants.

This software is super user friendly!!! It does everything we need it to do. It's awesome that the support staff are real people that have real quick answers and or fixes.

No cons at this time but I'm sure I under utilize all the features.

Easy to use and great features. Highly recommend

Transaction fees are high for credit cards.

ease of use the cost per month I can log on from anywhere

The fact that the program will allow tenants to log in and make a partial payment without pre approval

Easiest software to use, setup is easy..

There is nothing that I dislike about easy storage solutions.

Keeping track of customers that are late and automatically sending them email and text reminders is the best feature.

Customer service needs to be improved. When we use to call for support we could get someone on the phone within a couple minutes.

Easy to use just as the name says. A friend who has storage units referred me. Very happy with the online system. Makes my life much easier.

no real issues with the program. Set up was not complicated but it takes time to get all your customer entries in if migrating from another method. Mine was Excel spreadsheet.

All features are useful. No favorites .

A larger font on the minus sign used to display a credit on the account. the present - minus is toooooo small and faint.

We like the auto generated invoicing & receipts to customers, relives the onus on the staff.

The Dashboard daily tasks notifications. We do not require to print these off but notifications are always there

It is easy to use. Support is helpful when I call them if they are able to help

The main feature that I have called over and over again , their software does not have a auto fee that if customer uses credit/debit card that they are charged a fee automatically to cover our cost as a company. Our clients don't use their cards every month and with 500 clients it is extra work to go in monthly and change fees when a auto draft on software could help especially now with more fees being added from the company. You are making now .25 per transaction and I still have to do all the work . I have made request for the last year every time I have called and have not gotten any feedback from anyone. I know from talking to support they get these request daily.