Freshsales Reviews
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616 Reviews
- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Look at this, and I promise you, you'll forget about SalesForce
Reviewed on 11/10/2018
Before Fresh sales, my team and I were using SalesForce. It was far too messy, complex, and I had...
Before Fresh sales, my team and I were using SalesForce. It was far too messy, complex, and I had more meetings with my team to try and figure out the details in a month than I've had in a quarter!
We decided to take a look at Freshsales when it came out (end of 2016 I believe), mainly because we've been using Fresh Desk for years and wanted to give them a shot. After the demo, it was a no-brainer. Once we got our account, it took me maybe a week to set everything up and we were ready to go. The interface was just so sleek and stripped down of all those unnecessary fields and options. I could see what was happening, when, and finally what to expect (the latter being very important for any sales manager).
Overall, it works just so well for us (small family owned business) and we won't be looking to change anytime soon.
Pros
There's a number of features I like...reporting, email tracking, lead scoring...Sure, some CRMs out there have all these as well, but everything is so darn well packed and easy to use! If I had to choose one, I'd say email tracking. That had helped a lot with follow-ups and our sales funnel in general.
Cons
Can't say there is anything I dislike about the software at present time; it did lack certain features upon release, but the current version has everything we need to take our prospect from point A to point C(lose).
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Outstanding Sales CRM
Reviewed on 24/08/2023
Freshsales is helping our business grow and spread our product to new lucky customers
Freshsales is helping our business grow and spread our product to new lucky customers
Pros
The integration process was quick and seamless. This product has all the needed features of an outstanding Sales CRM such as Lead Capture, Contact Management, Omni channel support and much more.
Cons
If FreshSales can be integrated with AI tools such as Vonage AI and ChatGPT that would be the greatest software package one can dream of.
Alternatives Considered
HubSpot Sales HubReasons for Switching to Freshsales
Freshsales is easier to use has more features and it is cheaper- Industry: Machinery
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Freshsales. Fresh start.
Reviewed on 14/08/2023
This was our company's first CRM. We still enjoy Freshsales, but often find quirks and areas for...
This was our company's first CRM. We still enjoy Freshsales, but often find quirks and areas for improvement that we sent to our representative. There have been advancements since we started with Fresh, but would love to know more insight on what's to come in the next year and three-year plan, so we can prepare and know how the system will improve over time.
Pros
Up front, nothing seems overcomplicated. It has the essentials we need to track business on the sales side. Those who tend to support tickets are quite helpful. Happy with the timely, honest support we receive!
Cons
As with any system, there are areas of improvement, wishes for changes, and improvements we would love to see implemented. I wish there were more transparent check-ins telling us upcoming changes that are being worked on in the background. I also wish we were notified when updates were going to run so that could better prepare when "Blackout" periods are going to take place during the workday.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Freshsales - CRM for the startup of tomorrow
Reviewed on 09/08/2024
Overall Freshsales is a great CRM tool for a new startup to base its sales department.
Overall Freshsales is a great CRM tool for a new startup to base its sales department.
Pros
It has a great feature list. Right from adding contacts/leads to the platform, managing lead lifecycle through tasks and creating deals to incentivise the cycle, its a very easy to use platform.
Cons
The pricing for Freshsales has to be revised as per Indian Geography. Also some basic features like Campaign Management for automated outreach is not present.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The CRM Freshsales is useful and adaptable
Reviewed on 10/07/2023
Managing your leads, prospects, deals, wins/losses, and clients is a breeze. It allows you to keep...
Managing your leads, prospects, deals, wins/losses, and clients is a breeze. It allows you to keep tabs on your emails and see when you were last in touch. When dealing with thousands of leads, this is a great way to keep everything straight and organized.
Pros
I like how simple it is to narrow down potential customers. I appreciate the convenience of being able to draft contracts for clients and have them sign them electronically. Having access to pre-made email templates, mass emailing, and detailed stats is also fantastic.
Cons
The strict structure of Freshsales sometimes gets on my nerves. It's both helpful and confusing that there are so many filters to choose from. It can be a lot to take in at once.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Creates unrivalled efficiency for the team.
Reviewed on 27/09/2022
As previously mentioned, genuinely outstanding.
As previously mentioned, genuinely outstanding.
Pros
Outstanding software. Having everything needed in place, all lead tracking, lead generation, marketing and calls, really does the 360 feel freshworks are aiming towards.
Customer support is unrivalled across all other software we have used previously.
I would go as far as saying it’s better than any software or saas support I have come across.
Cons
Having too many features to implement quickly!
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
FreshSales: An extensive CRM for all your needs
Reviewed on 14/01/2023
I am almost content using Freshsales as all of the parts to my sales cycle can be tracked at one...
I am almost content using Freshsales as all of the parts to my sales cycle can be tracked at one place and also I can just remain on one software throughout the day unless I am prospecting so it makes things very efficient and saves a lot of time. Also, helps me to create a workflow according to my preferences.
Pros
Lead Management and Sales Pipeline Management are the most extensive and exciting features that this product has. You can keep a track of anything and everything throughout the software and also see every individual's progress to further see the projection of organization's upcoming revenue that can be generated.
Cons
Notifications although automated can sometimes be delayed.
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good sales and marketing CRM
Reviewed on 21/07/2022
It's fine overall but earlier support was good and now it's difficult to get a hold of rep.
It's fine overall but earlier support was good and now it's difficult to get a hold of rep.
Pros
It's comprehensive as this has functionalities for both sales and marketing. This also has freshchat feature which we are using on our website.
Cons
The support is not good and on the other hand they have made a newer version of it and it took 6 months to migrate us to newer version for the older one.
Alternatives Considered
Salesforce Sales CloudReasons for Switching to Freshsales
It's cheap compared to salesforce and has more or less same functionality.- Industry: Market Research
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Could be so much better, sadly a waste of time
Reviewed on 16/09/2019
Frustrating and disappointing. It has potential, but there is a lost leader there somewhere..
Frustrating and disappointing. It has potential, but there is a lost leader there somewhere..
Pros
Easy set up, intuitive interface, good gmail integration, decent price. I once called them for help on a saturday and someone answered and was very helpful. (read our cons however)
Cons
Customer service and account support are terrible- email and ticket support queries never get resolved. Horribly time consuming, contacted by 4-5 different representatives, each one not familiar with the problem. We tried their trial twice as we thought giving it a second chance might have a different outcome. Wrong. The integration with Freshcaller didn't work and they couldnt fix it. Frustrating experience. We decided to go back to the simplest CRM's possible with the best customer service for half this price.
- Industry: Machinery
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Powerful integration tools!
Reviewed on 22/09/2020
Over all I think FreshSales has been an amazing addition to our company. We have easy access to...
Over all I think FreshSales has been an amazing addition to our company. We have easy access to customer accounts. We can creat tickets from FreshSales right into FreshDesk.
Pros
I love how I can integrate my other FreshWorks software as well as quickbooks. I can seamlessly maneuver the website and find the information I need for the most part.
Cons
I wish there was a place to put the customers address right on the front part of their account. We have customers all over the globe and it can sometimes be bothersome to find the customers time zone or simply address to ship their orders.
- Industry: Insurance
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Freshsales CRM is a good solution for Insurance Companies
Reviewed on 08/08/2023
Freshsales has helped our organization overall. Our Insurance agents access everything from Leads,...
Freshsales has helped our organization overall. Our Insurance agents access everything from Leads, Customers, and Communications (SMS, Email, Chat) in Freshsales CRM. We have also integrated our internal systems with Freshsales CRM through custom app developments to customize the CRM as per our business requirements.
Pros
- Good customer support team- Price- Customizations- Marketing capabilities- Add ons- Customer communication mediums (SMS/Email/Chat, Chat bots)
Cons
- Product bugs- Feature limitations- Freshworks product integrations do not talk well with each other
Reasons for Switching to Freshsales
We got a better price, overall product pitch & the Freshsales team accommodated our custom requirements- Industry: Human Resources
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Freshsales review by Nick Chambers
Reviewed on 11/10/2022
Managing email campgins in a personalised and professional way. Keeping track of and updating...
Managing email campgins in a personalised and professional way. Keeping track of and updating changes in circumstances to our correspondents in real time. Filtering contacts according to specific criteria.
Pros
The customer support - without it we could not have implemented and continue to find new ways of applying it to manage our relationships and grow our business
Cons
That you cannot create a list of contacts to email straight from your inbox. We often need to send semi standardises responses to several contacts awaiting a reply. At the moment it is not possibe to select and set them up for a bulk email. This would save us a lot of time if you created this very simple feature.
Reasons for Switching to Freshsales
Because the testing process was so efficient and userfriedly and we never felt alone though out and we made the right choice because customer support has continued to be so good since the purchase.- Industry: Computer Networking
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Continues to innovate & get better with every release!
Reviewed on 19/03/2021
Pros
Intuitive workflows - can get started within a few minutes.
No training or certification needed. Offers great documentation and free Support.
Diversified into almost every domain that users need from a CRM.
Cons
Faced 2-3 roadblocks during implementation, was tough to get it resolved.
Better product classification/design to simplify their offerings.
Switched From
HubSpot CRMReasons for Switching to Freshsales
Ease of use, great brand value, product roadmap covers most of our upcoming feature requests.- Industry: Management Consulting
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
FreshWorks and the Complete Suite is a PHENOMENAL Alternative for SalesForce
Reviewed on 04/01/2021
So far, it's been all good!
So far, it's been all good!
Pros
- Simple to set up
- Intuitive to use
- Easily Scalable
- VERY Competitive
- PHENOMENAL Support
- Modular - Add any additional software offered by FreshWorks for a COMPLETE TURNKEY Solution
Cons
Nothing I like least so far! The team and software is great!
Reasons for Choosing Freshsales
- VERY competitive, modular and scalable - All systems work seamlessly togetherSwitched From
Zoho ExpenseReasons for Switching to Freshsales
- VERY competitive, modular and scalable - All systems work seamlessly together- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Enhances our ability to respond to customer requests
Reviewed on 10/01/2023
Freshsales organizes our relationship with customers in the required manner, as any email from...
Freshsales organizes our relationship with customers in the required manner, as any email from customers is answered by the responsible member in a timely manner, and we also ensure that our promotional campaign messages reach the targeted individuals and institutions within carefully studied time periods. Freshsales has also increased our organizational capabilities, as all files, messages and contact lists are easily accessible.
Pros
I really appreciate the simple, intuitive design of the dashboard, as it makes customization easy, and I can navigate between the different sections with ease. Freshsales is also good at how it sorts and classifies incoming mail, which helps us direct it to the responsible member directly, and this is reflected in the speed of response to customer requests. It is also good for the organizational capabilities that Freshsales provides, as we can create a file for each customer and we can save everything related to our relationship with him, including messages and invoices, and that they are saved on the cloud, which makes it easy to access them at any time. I greatly appreciate the scheduling capabilities that Freshsales provides, which allow us to organize the dates of sending emails or text messages to customers according to contact lists at appropriate times, and this is important so that we do not repeat messages in a random way that makes the customer feel bored. Freshsales is also great for the collaborative capabilities that it provides us as a team, where we can share updates on different tasks and also collaborate in preparing reports and marketing plans.
Cons
Freshsales is easy to use, and it does not require a lot of time to master its effective use, in addition to that the subscription prices are appropriate and are not considered an obstacle to the involvement of all team members.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Freshsales allows for a quick start
Reviewed on 05/10/2018
To convince my companies boss to go with and acquire Freshsales was very easy. The daily joy and...
To convince my companies boss to go with and acquire Freshsales was very easy. The daily joy and enthusiasm working with this programme showed in givng great results in a very short time. Upload data, create a mailing template, select clients, press the bulk e-mail button and wait. Shortly you can see who received and opened your mail and also if they clicked any links in e-mail provided. A perfect indicator to catch your clients just when they are also online viewing your information to follow up, if that's a strategy you desire. We are working less aggressively, so knowing that the e-mail was opened is enought to e.g. follow up with a second mail or whatever you have automated your workflow with. The opt-out option for mail receivers automatcally renders that client as unqualified and will not be disturbed by mistake anymore. Finally, I just like to say that I only use about 10% of Freshsales potential and get the desired results. Remember, keep it simple. I am really looking forward to optimize certain features and procedures in the future. And I know I can count on customer support again to guide me. Step by step. I try not to overload them, because I myself with a customer support background understand the work they do and they do a great job.
Pros
There is so much in Freshsales that it is impossible to list all the pro's. But only a few functions are needed to get started. Appart from easy accesible menus, logic selectable filters, customizable deal overviews, pipelines and workflow automatization, all you need to do is upload your client data from e.g. an Excel file and you are basically ready to roll. At every step getting to know Freshsales I was able to contact Customer Support via chat and was guided non-stop during my 30 day trial. You can even book sveral one on one remote sessions to have all your questions answered and shown on screen. The knowledge database also is very well organized with videos and FAQ's.
Cons
There is nothing bad I can say regards Freshsales. It's true, that there is a lot to take in. To get everything out of all the available features, there is a steep learning curve that leans towards a small portion of CRM administrational work. But if you wanna keep it simple, it lets you do that. Only if you start to work with more data, more clients, more workflows can it become a bit overbearing. But that's with every other CRM also.
- Industry: Renewables & Environment
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Lots of issues w/ CRM migration + bugs
Reviewed on 08/03/2019
Overall very disappointed - we have had expensive downtime for our sales team, actual downtime from...
Overall very disappointed - we have had expensive downtime for our sales team, actual downtime from our customers not being able to use our software due to their tracking snippet and hours spent going back and forth with their support team not getting to a resolution. Amazing they have raised so much money and have not been able to address these issues. Doesn't feel like a production ready software product.
Pros
Liked the featureset and price and the fact that they promised full migration support from our previous CRM. Unfortunately it did not turn out as advertised.
Cons
During the sales process I was told that they would provide full service assistance with migrating us from a previous CRM and this was a big reason why we picked Freshsales after a through search across the options in the market. They told us it would be completed by a certain date and then missed the deadline - my sales team had no CRM for over a week and was logging all their notes in spreadsheets! Then when the incomplete data showed up, we were missing the dates of actions along with whole categories of actions. I'm writing this 5mo later and after working with multiple support personnel from Freshsales this is still not resolved. We've also had issues with bugs in the software including their snippet which tracks website actions blocking folks from being able to login to our software 2x. Twice we've had slow performance on our web app reported (we run a software company) and our engineering team has troubleshot and pinpointed the Freshsales snippet as the source of the problem. The call feature with call recording is not usable with customers reporting choppy connection / poor connection on over 50% of calls. Numerous small bugs found in the software that affect usabiilty. We build software and it's very clear that they need improvements to their software testing process and less overpromising from their support team.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Exactly what I needed to manage my workflow at a glance
Reviewed on 15/02/2019
I knew what the problems were in managing my workflow, but I couldn't envision or describe the kind...
I knew what the problems were in managing my workflow, but I couldn't envision or describe the kind of software that could be helpful without just being "another thing" to check and organize and worry about. Freshsales is easy and intuitive and offers solutions to my exact issues. The support team is always friendly and prompt when I have questions. If I'm looking for a way to do something and don't see it, the support team shows me how. My experience with Freshsales has been better than expected.
Pros
Freshsales lets me intuitively organize large projects with lots of complexities and moving parts. I live on the "My Deals" page, where I've customized the stages to see exactly where each client - and their corresponding projects and tasks - falls in my current, active sales funnel, from initial contact to final payment. I like flipping over to the "Tasks" page to see exactly what I'm supposed to accomplish right now - and which task(s) I'll need to tackle immediately after.
Cons
Though my organizational needs are fairly simple compared to larger firms and other industries, I could see most companies and their teams using Freshsales to their benefit. There isn't anything I dislike, but again, my needs are simple and there are tons more features available that I won't even touch. Fortunately, those expanded capabilities don't intrude with my use of the software - they are just there in the background if I ever need them.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great fit for SMBs looking for their first professional CRM
Reviewed on 29/06/2023
This a cloud-based CRM that includes many features and very useful thinking to turn this solution...
This a cloud-based CRM that includes many features and very useful thinking to turn this solution into a key element of the sales team
Pros
Freshsales is a great tool to start a good CRM effort, it has a lot of useful features that make it a good fit for those starting a professional sales team
Cons
The main thing doesn't work for us on this was the problem integrating with our ERP and we ended to move to a CRM already integrated with our ERP
- Industry: Utilities
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent CRM for beginners
Reviewed on 04/10/2018
Our previous CRM was a bespoke system where our developer had "disappeared" and wasn't responding...
Our previous CRM was a bespoke system where our developer had "disappeared" and wasn't responding to support, so we needed a quick solution to replace it. I managed to manually copy all of our contacts from our old system into a spreadsheet which then imported easily into Freshsales. The overall experience is great and it's reassuring to know that the support team are so helpful. The product will likely need some customisation and integration to fully suit our needs but this is well in progress now and we're getting to grips with it very well.
Pros
The interface is well designed, easy on the eyes and easy to find your way around. The settings are organised into relevant subcategories and everything is easy to configure even for a novice.
Importing contact data from a spreadsheet was very simple and saved us a load of time.
Searching for contacts is a breeze, the search bar at the top includes all profile fields so it's easy to find the contact you're looking for.
The support team go above and beyond to ensure you get setup quickly and to make sure Freshdesk operates exactly as you need it to and adapts to your existing business processes. For any query that I had, the team were proficient and made sure to find a solution that worked for me. This awesome support is even available on the free plan.
Cons
I guess it's not really a problem with the software, but we moved from a bespoke CRM over to Freshsales and as someone not too experienced with this sort of software there was a lot of information to take in at once and learning where things are and how to use each feature occasionally took a little reading, but documentation is very well written and the support team just a quick call away if I got stuck.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
For sales managers and their team members working in startups, the most high-end software
Reviewed on 11/07/2022
Overall, I believe that FreshSales has been a fantastic addition to our business. Customer accounts...
Overall, I believe that FreshSales has been a fantastic addition to our business. Customer accounts are simple for us to access. From FreshSales, we can directly create tickets in FreshDesk.
Pros
I have been using this software for one and a half years. I initially only used the live real-time chat feature, but now I use its premium capabilities to manage my leads and send them updates and sales pitches using the simple campaign manager. I adored the user interface because it requires little intelligence to comprehend the things you need to achieve your goal. I have made use of their reporting capabilities, which aid in my decision-making based on campaign results.
Cons
If they offered interaction with other social networks in addition to LinkedIn, such as Instagram and Facebook messaging, I would adore this feature. They only have a few integration modules at the moment. Additionally, handling and transmitting files takes considerably longer than importing them, and occasionally it gets stuck, forcing me to repeat everything.
- Industry: Management Consulting
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Freshsales is intuitive and simple to use and incorporates VOIP services into the CRM.
Reviewed on 14/05/2018
Freshsales allows me to create email marketing campaigns and track my deals in one simple UI. I...
Freshsales allows me to create email marketing campaigns and track my deals in one simple UI. I like how easy it is to navigate and I love the VOIP feature. I can get my work done much quicker and more effectively when using Freshsales. It helps me make more outbound calls and get in touch with more prospects.
Pros
I love Freshsales. The software is very easy to use and much more simpler then Saleforce.com. It's pricing is also fair and competitive and the email marketing, deals tabs and database are very easy to manipulate. Plus Freshsales is a part of a larger CRM service and allow you to bolt on other components if you want to do other things. I'm a huge fan of simple and Freshsales makes the whole process of sales CRM simple and easy. Very little ramp up time.
Cons
It's close to impossible to get customer service person on the phone and they are not fast to react. It's a shame since some of their competitors do a much better job at this. I had a question about changing my credit card information and it just way to long to get the simple response I needed in order to fix the problem. They do have a resource center where you can ask questions, but I don't get the sense that customer service is a huge priority for them.
- Industry: Accounting
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Freshsales helps medium sized businesses manage the process
Reviewed on 30/03/2020
Freshsales has made the process of managing leads and communicating with them till they become...
Freshsales has made the process of managing leads and communicating with them till they become contacts through to client a more manageable process for our clients. it has also worked well for us. Freshsales is really the Sales force for the emerging enterprise.
Pros
If you want the functionality and capability of SalesForce for your medium sized business but you just don't have the budget, then FreshSales is the right software for you. I guarantee you you will be blown away by the functionality and the outputs you get from this for a fraction of the investment on what other corporates invest into their Sales CRM. There is too much to mention. You can synchronize emails to customers and the software is very easily customizable. It can be integrated quite easily with other software to enhance functionality. My medium sized businesses are over the moon with this software. From the reports you get, you can easily analyze the sales process and wee where the bottlenecks are.
Cons
Freshsales is priced on multiple users. This can get quite expensive for smaller businesses trying to tes out certain sales strategies. This is why I would recommend this more for medium sized busiensses.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Deeply regret signing up for Freshsales
Reviewed on 03/04/2024
I have never experienced customer service THIS bad before. Total and complete incompetence. We have...
I have never experienced customer service THIS bad before. Total and complete incompetence. We have been using Freshsales for about a year, and it's been nothing but glitchy and problematic. NOTHING is ever resolved, support tickets are left open for weeks, and their customer support team blames their issues on the customer instead of fixing the problem.
Their customer support chat will fail mid-conversation, and then the whole chat history is lost. This has wasted HOURS of my valuable time and cost our business money.
Freshworks' support team does not have any clue what they are talking about. In the rare chance you *can* get in touch with them, their "solutions" do not work, and when I show them how/why it doesn't work, they don't believe me.
It is infuriating to have spent so much money and time on software that our business now relies on only for it to be a huge mistake.
Pros
Right now, their lack of customer service is canceling out any benefits Freshsales might have had.
Cons
Glitchy program and TERRIBLE customer service.
- Used Daily for 1+ year
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The perfect software if you are into doing sales
Reviewed on 11/04/2018
This software can be used up to 10 users for 1 membership. It helps me to easily sort and filter...
This software can be used up to 10 users for 1 membership. It helps me to easily sort and filter close dates, identify bestsellers, and make required changes to actions. IF you are into sales i definitely recommend you use it
Pros
this software is perfect for managing thousands of leads and it is simple and easy to use. This software has made my job so much more convenient. They also have a 30 day free trial so you can decide if you like it or not . Thats what we did and we wound up finding it resourceful and now use it on a daily basis. It has helped my sales go up in a huge way especially by helping me keep my leads organized.
Cons
It would be cooler if there was a dashboard of some sort that gives you an overview of sales and leads. You have to always log in to see everything which is not a bid deal, it could be worse. Other than that it is awesome software it has really helped grow my sales and I have no other complaints.