ServiceTitan Reviews

Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.

Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.

Service Titan has exceptional software development, beyond features that I could have even thought of wanting, and they have truly helped us increase our revenue by almost $1M in sales in a year, but the PEOPLE of this company make ALL the difference. I don't know how to fit everything I love about my Titan Family into this box! ST integrates with everything, so if it isn't an already integration it has open API - it will work. But the core product I promise is going to change your business life.

I think the only con someone could say is that there is so much to the software that it's not going to go from - 100% use overnight. But that's not even a con to me, fully engage with each step and the next will make more sense.

It's easy to do certain things on there but I feel it's easy to maneuver if you are a dispatcher, being a preventive maintenance coordinator it has it's flaws.

I don't like the recurring service task because it doesn't have a lot of information. You have to dig deeper in a account to make sure we have the right information.

Dispatch and KPI, the performance metrics for servicetitan are barr none.

Implementation of ServiceTitan is an uphill battle and constantly changing and updating makes it rough to use and implement.

Service Titan offers a lot of features, they have great ways for you to learn the software, and are always looking for ways they can bring more value to their customers. Every person I have worked with at Service Titan has been helpful, kind, and happy to be of service. Additionally, they are really helping create a community of contractors that allows you to connect and get ideas from other contractors through a lot of their networking channels.

The reason most contractors complain about all these home service software companies is because they are contractors who work with their hands and are not yet comfortable with the technology. There is a pretty big learning curve to go from whatever system was being used before, but I assure you, if you fully commit, give it your all, Service Titan should be able to help your business grow in new and exciting ways, and in the long term, will likely reduce your overall operating costs because of how many things can be automated.

ServiceTitan excels really well at providing technicians in the field with tools they need to estimate, sell and install/repair for residential customers. The mobile app is beautiful and easy to use. I love how technicians can create quick quotes from estimate templates, show pictures and pricing, good/better/best options and financing and even take payments and signatures on the go. You can even create custom forms such as troubleshooting and job arrival/completion forms.

ServiceTitan is not the best solution for commercial business. Creating quotes from the office is still not efficient, could be done differently. Multi-day jobs are confusing to figure out.

ServiceTitan is the tool we use to make our business more profitable by automating what can be automated so we can focus on our Service Performance and building lifelong relationships with our clients!

With any software, there will always be bugs and glitches; this is my least favorite thing about the software.

Service Titan is good for a lot of reasons one of them being call tracking for marketing purposes,
call recording for checking our own staff customer service and for recall.
Service Titan syncs with outside software like gps tracking and accounting.
It is a good software.

The cons with Service Titan are that they don't have a quick response time for customer service the best way is through a chat but not as efficient as they could be.

It is very user friendly, the staff is always very fast to respond to my chat or emails and they really do their best to thoroughly take care of all my needs or concerns.

Maybe it's because we are a small business (less than 50 employees), but Service Titan is quite expensive in my opinion. We do have the full nine yards though, so perhaps there are more affordable options but with less features. I do wish we could have paid for it all at once, instead we had to pay up front but also have a monthly fee.

Their customer service help is great - you can email or chat with them almost instantly and they can access your account settings, permissions, etc. and help you figure out how to do things if you aren't sure. It has a lot of features that are nice to have in one place to eliminate the need for multiple softwares or programs to run your business.

Some of the invoicing is kind of clunky, it is not always clean and easy to read. If a customer happens to have multiple invoices, there is no way to send it as just one total, you have to send separate invoices, and the customer cannot pay just one grand total; they would have to pay multiple separate times - nobody wants to do that. They offer a texting feature so you can send out texts to your employees, and the program sends out automated texts to employees about their jobs, but there is no way to respond to those texts. That is very inconvenient and doesn't make much sense to me.

Service Titan is so user friendly and simplistic to use, dispute all of the amazing information it provides, it is perfect for anyone no matter what their ability is with technology.

I wish it was more Sales friendly for the salesmen at my company and measuring their numbers. But as the name states, Service Titan is great for that all on the service/install end.

The ease of use with ServiceTitan has been exceptional. The customer contact has been widely appreciated both within the company and externally.

The scheduling features were a bit difficult to get used to, however, the tools we have learned and started using has made it very user friendly.

Almost everything is integrated into the same program. We don't need separate call tracking, marketing tracking, employee tracking. It is all right there.

Some of the aspects of the site and app are a bit wonky and confining. For example, the inability to upload our own documents into "Forms," a very helpful menu. In order to put our contract into that tab, we would have to destroy our formatting and use the awkward and clunky form inputting feature. Furthermore, we have no real way to delete jobs, so unless our techs go through and manually complete each one they are assigned to, even if the client didn't actually have work done, jobs show up and clutter their pages. Most of our techs have jobs on their home pages from January.

The ability to add prices and services to anything

It does take a while to create an invoice for service not listed

This platform is one of a few that will help you maintain track of your business, work, financial services etc I only tried the free trial but I am most definitely returning to the platform this month it is one of the best I have used.

There are no cons in this platform this is the best way to do everything and anything to maintain your business on track and to make it easier for you to set back and not have paper work hassles

Everything is handled in one place! But the greatest feature is the SERVICE you get. Quick responses, friendly folks, and always a helpful response.

A few quirks if you're not using Google Chrome. Sometimes a little problem "meshing" with Quickbooks - but usually pretty easily worked out.

Modern design and straight forward functions that allow invoicing more efficiently.

I wish the live updates were more fast and some of the data took awhile to update in our system.

The phone integation and tracking of dispatchers performance is very unique and very helpful.

navigating the software from entering a call down to recording the invoice and exporting to your accounting system is just downright time consuming and frustrating.

This program is very intuitive in its design and has a very informative and courteous staff of technical support agents that can help find a way to make the program do just about anything you need it to. We were able to match the program to our specific needs and automate several of our other vendor programs through it. If Service Titan can't do something, they can combine with a program that can.

The cost is a bit higher than some of the programs we have used before, but you get what you pay for.

I have no pros about this product. In my opinion it's a complete waste of money. There are other programs out there that do the same thing for half the price

Its just not what I needed for my business and customer service was horrible, multiple transfers stating that I had the wrong department and ended up bei g hung up on

Great customer service and we have saved a huge among on labor

Connectivity on the app us a bit slow and it is hard to show customers choices without adding them to an estimate first

Service Titan has an innate desire to be most helpful to contractors by researching, understanding and providing critical support for contractor profitability and customer service. As a result, Service Titan is very customer-centric and quick to change and improve their product. It is not static, but constantly changing and improving.

With a constantly changing product, it requires continued support and training. Service Titan is very good at this, but it is something of which a new customer should be aware.