The platform that innovation managers should definitely consider!
I have been working with the Spigit platform for a few open innovation challenges and programs within my innovation-related roles in two large corporations. Having experience of partnering with Spigit and a few of its competitors, I would definitely recommend Spigit among all of them. This platform is flexible enough to provide you with good basis for your open innovation initiatives both within your organization and with the external innovation community. It allows you to manage challenges/programs end-to-end just using one platform and its online functionality. It definitely makes your work easier and less time/effort consuming!
- end-to-end management of challenges/programs (application management -> evaluations -> ranking -> selection)
- community management, including voting and comments
- great support from Spigit managers who are always ready to give you a good piece of advice
- sophisticated reporting system (you can get any information you want, however sometimes it is not very straight-forward :) )
As any platform, Spigit has some bugs that are normally being fixed by the team very quickly.
Some additional functionality might be useful (task assignment based on multiple conditions, geography, etc.)
More user-friendly reporting (sometime it takes time to understand how to to do this or that report)
Response from Spigit
Anna, it's been a pleasure working with you as a customer. Thanks for helping us spread our software to the innovation community at large. Keep the feedback coming.
Spigit powers our user-driven innovation - great combo of proven flow models & local flexibility
Aligned resources to strategic goals
Increased customer engagement and satisfaction
Inspired creative problem solving and quantifying value to users
Scalable and sustainable - enabled us to engage at a scale simply not possible without innovation and in a way that is sustainable in terms of resources and integration back into the business - also very intuitive to end users - our crowd loves getting onto the platform to collaborate. Best part of Spigit is their Customer Success model - you aren't just getting a crowd-sourcing innovation platform, you are getting a true solution with strategic support from folks who are experts in their field and dig in to understand your specific goals and challenges.
The admin side is a little less intuitive / takes some training and time to get comfortable. Fortunately they have amazing resources available - from online content to a comprehensive knowledgebase to highly responsive support team to customer success managers who are always in your corner, you can always get what you need within 48 hours - often faster. And the in person training gives you a chance to be hands on with the software so you can retain what you are learning.
Spigit has helped us engage our team members in a new and exciting way - every idea matters!
The software is fairly easy to use and navigate from a user's perspective. It has a somewhat similar feel to other social medial platforms and appeals to team members in this way. I really appreciate the ability to generate customized reports during and after challenges as well within Insights, the analytics platform of the Spigit software. This allows for open communication to sponsors around participation from the crowd and can signal a need for additional communication if challenge activity is low. It is very interactive overall and makes for a fun user experience while posting ideas and collaborating with others!
From an Admin perspective, there are some fields that are "locked in" the idea submission form, which can be frustrating at times when sponsors don't want those visible to team members for their particular challenge. There are also some features like conditional drop downs that aren't currently unavailable that would be helpful to have for certain challenges.
Excellent Innovation Management Tool
Engagement - we're getting 30+ plus engagement now
If you are looking to crowdsource ideas and insights, it's the complete product.
People across the business from all different backgrounds - call centre agents, van drivers, sales people, engineers, they all use it and the feedback has only every been very positive.
Unlike other tools in the same category, it's not just about collecting ideas. There's functionality in the system to manage the end to end lifecycle of ideas. Collecting more and more ideas simply isn't sustainable. You need to demonstrate the process works as well.
I'm splitting hairs because all mature, enterprise scale software packages have corners of the product which are clunky or hardly used and Spigit is no exception to that rule.
We have used Spigit across our enterprise to support internal and external client innovation
It provides significant savings for our internal efforts and also is a huge generator of opportunity pipeline.
The flexibility to adapt to multiple client needs and challenge types. We use this across the globe with multiple clients and industries. It allows us to fit the innovation agenda of our clients.
In the new UI do not like what they have done with the Idea Stages page. Liked the old version better. On a positive note about the new ui, I do like the graduation criteria change on the admin panel
Very easy to use for our employees to enter in ideas and collaborate as well.
Employees find it easy to use, can generate reports quickly, review forms for an idea, and ideas can move from one challenge to another.
We continue to make the workflow portion of the software better. Working together with Spigit we have been able to come up with ways to use the software to benefit our company.
Our experience to date has been great and the support of the Spigit team has been invaluable.
I value the transparency, ease of use and gamification. It make innovation easy to facilitate and track from an end to end process.
the current functionality of running a challenge in different languages. we need to run all challenges in English and French. I want to be able to have French users log into a French experience aka wording, on the same platform as English users would see in English. SSO preferences should be able to get them the language they need. We would then let all users enter ideas in their language of choice and not worry about translating that piece. Our main challenge is having all users on the same platform sharing ideas, but seeing the tool itself display in their language of choice in terms of the fields. It doesn't 't currently perform to our needs and French regulations we need to adhere too.
Driving our Innovation Program
We are using Spigit's tool, having called it "Idea Stream" to drive innovation across our teams that support our clients. They use this tool to "Innovate For" and Innovate With" our clients. In less than 6 months we have launched over 200 challenges that have created over 5K ideas. We are now moving forward across our teams to implement and transform these idea into results.
Ease of use for the capture of ideas, collaboration and synthesizing of top ideas.
Would like a more BPM oriented workflow with decision criteria, rules and different paths
Best Cloud Based Idea Management Platform
I have to be completely honest when I say they have the best team to support your Innovation strategy and goals along side an amazing platform for ideas management
- Ease of use
- Easy to manage and modify
One minor thing related to Arabic language where right to left is not supported
We have been using Spigit for years to help us crowdsource the best ideas for our organization.
Extremely adaptable to our needs as an organization - we have used it not only for idea competitions but also to create communities of practice and support new innovation processes across the UN.
It can be a little clunky for new administrators to use but luckily the Spigit team is always on hand to assist in technical challenges - even for those non-tech users!
Spigit has been an excellent partner to work with
Spigit Team: True Business Partners!
From software implementation to execution of challenges, the Spigit team has been a very professional and flexible business partner. The team was great to work with and the software is easy to use. We are excited and looking forward to continuing our partnership moving forward.
Ease of use, very limited training needed for users.
Reporting capabilities - limited capabilities based on our specific business needs
Administrative page - the challenge setup should be template style, not in different icons all over the page
Fantastic experience to easily and quickly share ideas across different business unit functions
Engagement across business functions and stakeholders
The ability to easily create feedback sessions that are customized to the business need. For instance, survey questions can be free form vs. multiple choice; individuals can be tagged to receive feedback on certain categories; we can add unique pictures or change the time a challenge runs. It's super easy to use and has so much functionality. It supports deep engagement across teams and stakeholders and all the added functionality (such as email alerts for tagged posts or metrics to see how many ideas have been upvoted) make it a fantastic tool.
This software is great and can think of no improvements. Maybe the only suggestion is to have a functionality to allow for anonymous feedback - however, this should be up to the administrator of a challenge/idea to permit anonymous responses or not.
Spigit Idea Management
Spigit is an industry leader when it comes to idea management and I have had the experience of interacting with their team to institutionalize the solution in one of my past employments. Their team engages well and provides a good amount of training. At its completion, you will be able to confidently use, manage and administer your innovation challenge.
Ease of use
From a platform perspective, there is nothing to complain. I would like to see upskilling engagements to allow users to better use their platform more effectively. Perhaps in the last 2 years they have included it already.
I love the tool. It's incredibly easy to use - very intuitive, nice clean interface & easy to learn.
It's not too complicated. You can ramp up very quickly on a learning curve. Once you've done 1-2 Challenges, setting one up is "old hat".
The only thing that I haven't tried, because it seems too daunting, is to try a local language specific challenge. So far we've only run them in English.
Created great business success through tremendous good accepted idea challenges with help by SPIGIT
Flexible to configure and to use according the own needs. Great volume of features. Easy configuration when passing the initial admin training. Great support by SPIGIT pro's, leading you for the first steps (if you like) and shipping you around the cliffs, for getting a total success already at the first idea competion.
As it is the same platform for all using companies, it is not easy, to put a desirable new feature into developing queue.
Overall a good experience with a very supportive team
Very responsive and supportive team! The platform is very user-friendly and intuitive.
Connection to remote employees is very valuable to our organization. Increases visibility to decision making and engages employees in the decisions made.
The platform is easily customized to suit your needs, and is a great way to drive engagement. It's an engaging way to connect disparate teams to decision makers.
The back end functionality can be more user friendly; it uses Spigit vocabulary that isn't necessarily intuitive.
The user experience is good and there are a lot of features
Our always on platform is pretty easy for general users, and the additional challenge based environment is a great way to engage the crowd. I especially like the analytics and ROI tools. They also have a great advanced training program. Out of the box, it seems like Spigit has the best thing going.
However, some of the admin setup is quite complicated, with antiquated workflows and custom integration isn't their strong suit. I got to see a preview of their newest upgrade plans, and it looks like many of their older tech is being brought up to today's standards and beyond. I am anxious to see the new version.
Response from Spigit
We're thrilled that you enjoy most of our out of the box features. We're working diligently on rolling out our new upgrade, and look forward to hearing what you think.
Ramping up to start using the tool. So far the tool seems relatively intuitive; though from an Administrator perspective I anticipate some confusion between the Community v Challenge level.
Collaborative, equalizing, enables contribution for different styles of thinkers (i.e. introverts) not just the loudest voice at the workshop
from an Administrator perspective I anticipate some confusion between the Community v Challenge level
The Spigit sales & support teams exceeded my expectations. Great platform for ideation crowdsourcing
The ability to engage large crowds of constituents across a wide distance and without the need for the admin(s) being an IT professional. The average power user can be an admin. If you can use Excel & Word, you can be a Spigit admin.
That with SSO enabled, we cannot also engage with external (non-SSO) crowds, without requiring a separate instance.
Seamless, supported and fun!
I like that you are able to design your platform in way you like in terms of branding. It gives you a sense of pride and ownership of the platform and ability to make it line up perfectly with your company branding.
Since the new version upgrade - nothing! There were issues with being able to easily navigate around the back end as an administrator
Sept 8-9 Training
Enjoyed the experience and interactions of the group both facilitator and participants. There is a large learning curve, which, will be managed over time and experience. I'm thankful for the reference material provided, plus ongoing webinars will be helpful.
Classes were informative, local to office in UK (convenient). Facilities were acceptable, facilitator is extremely versed in the platform functionalities
Scaleable, intuitive, very collaborative and exciting for our customers to crowdsource ideas.
The platform allows for maximum collaboration. Teams are able to quickly and easily use it to submit and collaborate on ideas during innovation challenges.
The platform doesn't support multiple authentication sources for single sign-on. This would would be useful in organizations with subsidiaries that maintain their our user directories.