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102 Reviews
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Moderate, great client assistance and a simple to-utilize administration
Reviewed on 10/05/2021
Great. Incredible help setting things up and afterward there were ordinary touch focuses as the year progressed. The actual instrument is natural, straightforward and clear, and takes into consideration a lot of customisation. There are more extravagant and fancier 360 assessment benefits out there, yet thinking about the entirely sensible valuing, Spidergap is a fabulous assistance that will empower you to run and oversee even huge assessment crusades with next to no issue.
This has been an exceptionally certain encounter and has permitted our organization a section point into the computerized 360 world that saves us time on the authoritative end and permits us the chance to zero in on our beneficiaries.
Pros
The enormous one was robotizing endlessly a great deal of the assessment interaction. whenever you have imported your rundown of targets and evaluators into the framework, things like updates, solicitations to survey and so forth can generally be dispatched two or three ticks. As an administrator, you get constant experiences into any activity you are running, and it is not difficult to see singular reports and gathering results. Their client care is excellent; incredible after deals care and they can frequently deal with things like minor customizations on their end in the event that you request it. Moreover, their asset bank on the gateway is clear and simple to look and has the vast majority of the appropriate responses you will be searching for anyway.Setting up the survey was natural and the Customer Service was excellent! The reports are easy to use and my customer was exceptionally satisfied with the outcomes.
Cons
The manner in which the product imagines input can be awfully deceptive. It paints a depressing picture for territories for development, and doesn't consider that the criticism is comparative with any remaining input. For instance, if my most reduced rating is a 4/5 out of three territories, those three regions will be pictured in a dull red and called out as shortcomings, in spite of the way that I scored high on them.
The inquiries they began with are on the more essential side, however in the event that you are beginning from nothing, it is an incredible spot to begin. You can likewise effectively alter their skills or supplant with your favored evaluated territories.
- Industry: Accounting
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Very easy to use and effective tool - Outstanding support!
Reviewed on 11/11/2020
Pros
Super easy to us . Excellent support. Support is very responsive and friendly and always able to help. Also, it is a very reliable software that provides comprehensive feedback. I especially liked the functionality that let´s you compare each person´s results with the results of the entire organization. I did also like about this software that the questionnaires and reports can be easily edited.
Cons
There is not much I dislike about the software, however think that the software builder is slightly too basic. In my personal opinion the software builder is too similar to Google Forms. I would like to see a greater selection of different inquiry types, for example scaler or matrix. Furthermore, I missed an auto-save function. You always have to save your progress manually when using this software, which can be somewhat annoying and result in lost data if you forget to save your progress. Also, I did miss the ability to easily send repeat invitations to specific respondents.
Response from Spidergap
Thanks so much for the feedback! We're so glad you are getting great support, finding the tool easy to use, and provides comprehensive feedback. We're working on improving reminder functionality as although you can currently send reminders in bulk any time, sending one-off individual reminders aren't yet as easy as we'd like. You mentioned you were missing auto-save... but we do now auto-save progress when providing feedback or editing the questionnaire. Was there somewhere else that you would find auto-save useful? Please let us know by email to [email protected] Thanks!
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Review Source
Overall rating
- Ease of Use
- Customer Support
Excellent product, outstanding customer service
Reviewed on 20/06/2014
I used for the first time Spidergap to create a customised 360 assessment with one of our multinational clients. I was impressed by the ease of use, both in terms of setting up the survey and managing the results. The individual reports are accurate and I appreciated the possibility to customise further the personal development form to make it more relevant for participants. A possible improvement relates the group report, which could be a bit more detailed in line with the content of the individual reports. Overall we were very satisfied with the tool and very impressed by the level of service that Spidergap provided. All their representatives and technical support staff were extremely available, ready to support and attentive to our needs, in a way that I have rarely experienced elsewhere.
Response from Spidergap
Thanks Stefano,
I'm glad you've found Spidergap useful and thanks also for your feedback! The group reports are an area we'll be working on this year, so we'll keep you updated on these plans and changes we'll be making. In the meantime, let us know if you'd like a call to review how you can get the most out of the existing group results (spidergraph chart, filters, exports to xls etc.).
Kind regards,
Alexis Kingsbury, Co-Founder at Spidergap
- Industry: Online Media
- Company size: 2–10 Employees
- Used for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great real-time 360 feedback ...
Reviewed on 03/01/2021
Totally, it's a great tool, very professional , affordable, time saving and user friendly that can recommend to anyone without any further thoughts.
Pros
Starting from the setting it up it’s easy and clear. They have a remarkable professional support team behind your back any time you need. The free trial setup they provided helped me a lot to understand how it works before I buy. You can import the targets and the evaluators in to the tool and the rest is just simple clicks. It’s mobile friendly and very intuitive. The format of the report summery is my favorite. First comes a nice summary and then comes the detailed information. Professional and simply awesome!
Cons
I personally found it as a great tool. Other than mentioning "cons" I would like to give some suggestions in my point of view. I felt like the fluidity of the templates should be little more smoother and I have found a lot of features on the interface which don't use (in my cases) but for someone else they can be useful. Just wanted to share my experience.
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Review Source
Overall rating
- Ease of Use
- Customer Support
I have been using Spidergap for 5 years and am very pleased with it. Great system and support!
Reviewed on 17/02/2016
From an administrator's perspective, the system is very easy to understand and navigate.
Building questionnaires / assessments and amending and copying existing questionnaires / assessments is straightforward. Adjusting rating scale and rater groups is very simple.
Options exist in terms of question types - based upon just a single response that rates performance or frequency, or includes a second response that enables raters to specify the level of performance they feel is appropriate for each behaviour being assessed
Narrtive can be added as frequently as you specify, enabling raters to provide examples to back up their ratings
Rater information can be loaded through Excel spreadsheet, or added directly into the system by the Subjects, which saves administrator time manipulating spreadsheets. Additional raters can be added manually, if required.
The email templates are easy to edit, as is issuing emails with links to the questionnaire / assessment and reminders.
Reports are clear and informative - summary information at the front, with detailed scores later.
From the Subject and Raters' perspectives, it's an easy to access system, just one click, with no need for passwords. The system looks and feels professional to them, so high face vailidity.
For reference and training, there is plenty on their site to help you, including videos to walk you through setting things up.
For me, it is not just the system that is important. Spidergap provides a great system, no question. It's also about being able to trust and to be able to rely on the guys who run it to respond quickly and effectively when you do need their help, having made a mistake somewhere. Spidergap provide support second to none.
Highly recommended system and great support.
Response from Spidergap
Thanks Paul, it has been a pleasure working with you, and we look forward to supporting you with running 360s with your clients for many years to come!
All the best,
Alexis
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Review Source
Overall rating
- Ease of Use
- Customer Support
Struggling to find fault - am so used to glitches/issues/poor customer service - not here.
Reviewed on 27/01/2016
I thought introducing 360 to our small business was going to be costly and complicated. We took advantage of the free trial as we only have 5 Managers across the country. I sat down one Sunday afternoon having watched the tutorial vids and used the chat function to get a couple of queries answered (which they did promptly even though it was late on a Saturday night!) and began to create my project. My real surprise was that everything happened the way it should - the way it had been shown on the vids. It made me realise how often I normally feel let down by systems/software/customer service etc. Not only was it as easy as they said to create the project and load all the necessary information, when I came to the questionnaire itself I realised just how flexible it was. It's a very intuitive system and I was able to figure out very quickly how to amend every title and question so that it almost completely mirrored our own Manager Scorecard. This will make the feedback so much more meaningful to the Managers as it will be in their frame of reference and directly related to objectives and KPIs they're already familiar with. The questionnaires went out and some started to bounce back due to incorrect email addresses - again I expected issues in sorting this out but again it was simple and easy to delete the original questionnaires sent and resend to the new addresses. Just a pretty seamless and trouble free process which, like I say, seems a rarity nowadays. The reports themselves are professional and give the right variety of detail, are easy to read and understand - don't know what else to say really - we will be using again, and will happily endorse with enthusiasm.
Response from Spidergap
Thank you so much for your review Fiona, the whole team are genuinely touched by your comments and fired up about how what we are doing is helping you and your managers. If there is anything we can do to help, or improve then do let us know!
All the best,
Alexis
- Industry: Architecture & Planning
- Company size: Self Employed
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I'm an external career coach using this 360 tool to help my coachee obtain valuable feedback.
Reviewed on 27/03/2018
Pros
This is my first time using this 360 tool and I'm very impressed with quality of tool and reports; ease of use; ability to customize to suit my needs; super fast response time to my questions (haven't waited more than 3 hours despite being in USA--different time zone); quality of FAQs that have answered 98% of my questions; and clean clear reporting. I also LOVE that I can include the Director of HR as having access to my project to view drafts, etc. but not to all of my account (e.g. other projects that don't involve her firm, since I provide consulting to other companies).
Cons
Currently, the tool does not have an auto save feature for participants, so I had to warn them to block out uninterrupted time to complete in one sitting. Spidergap acknowledges that this upgrade is something they are working on. I urge them to do so.
Two other improvements that I've suggested: 1) ability to change relationship category without engaging Spidergap directly (although when I did their response was super-duper fast), 2) in email template to participants: offer a prompt for a deadline date so that respondents know how long they have to complete the questionnaire. Otherwise, we can forget to tell them.
Response from Spidergap
Hi Cheryl,
Thanks so much for your kind review. I'm so glad you get valuable feedback and that you like Spidergap's reports, ease of use, customization, support, and other features.
We definitely agree with the areas to improve that you highlight and as you say they are on our roadmap for this year. (We'll keep you updated).
Thanks again for taking the time to share your feedback.
All the best,
Alexis
- Industry: Higher Education
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly recommend
Reviewed on 06/06/2021
We are finishing our first round of feedback reports this week so I'm sure I would have more to say following the entire experience. Currently however, our overall experience has been phenomenal. I would highly recommend this product and company. We are looking forward to continuing the use of the product.
Pros
The team at Spidergap. The product itself is highly customizable and easy to use. The team exceeds expectations at every turn. They monitor your project and reach out to check in at all the important milestones. When I have had a question, the response is immediate. Every person on the team is knowledgeable on our project. I have never been as impressed as I am with the Spidergap team.
Cons
We have a lot of users taking the survey and not having a platform that is accessible to them costs the admin a lot of time. Users have to contact the admin to see what their progress is and who hasn't yet responded to their feedback request. Any changes made to emails that bounce as well have to be done by the admin.
- Industry: Consumer Goods
- Company size: 10,000+ Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fabulous tool for 360
Reviewed on 04/04/2019
We are wishing to develop specific leadership capabilities in highly technical individuals (leaders of complex project teams, rather than "leaders by organisation chart"). Traditional 360 tools cannot be tailored and do not provide a great fit for this demographic, as well as being costly.
We found Spidergap filled our needs perfectly. We could set up a 360 project that was specific to this group, tailor the questions so they were highly relevant to the capabilities we wanted to see them grow in, administer the whole process easily and give the group easy-to-read insightful reports to help them develop.
Feedback from the report-receivers was extremely positive, and line managers were quick to share how easy it was to coach from the report content.
We are monitoring the progression of a specific group and are confident that this has helped them significantly in the area of self-knowledge and in shaping them as leaders.
Pros
The ease of use, especially in tailoring the feedback questions for a specific organisation or project. The ability to add your own logo to the cover.
The great self-help documents on site. Chat help was readily available too, although it wasn't needed often as the tool is very intuitive.
Great value for money / no mandatory tie-in to coaching services that is forced by other big brands
Very insightful and easy to read report with strengths at the forefront, not just weakness.
Cons
Very few "cons" but would have liked to have been able to easily send repeat invitations/ reminders to specific respondents, versus "all" or a long-winded cut-and-paste action.
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Review Source
Overall rating
- Ease of Use
- Customer Support
Takes 360 degree feedback to the next level
Reviewed on 04/08/2014
Our key objectives for our 360 were to:
- Keep the process clear and simple
- Automate as much of it as possible
- Provide more comprehensive and useful feedback to colleagues
Initially, our main concerns with using Spidergap were about changing from an established provider, whether the technology was robust enough, the length of the survey and staff participation levels.
However, those concerns were addressed, as:
1. The team worked tirelessly with us to ensure that the process was clear and easy to follow
2. Our current processes were carefully analysed and some aspects were incorporated in the design
3. A pilot was used to cue employee feedback and test the system
4. The team at Spidergap ensured that additional enhancements were included where applicable
5. Spidergap supported our internal marketing drive and helped to ensure that we had just over 99% staff participation in the process.
The best bits about using Spidergap have been the support and patience from the team and their experience with different scenarios as well as the enthusiastic response from our employees. We were also delighted by the excellent data output and the richness of the feedback report, which is something that many of our employees have commented on.
To anyone else who is considering using Spidergap, I would say that this is a unique, qualitative product which takes 360 degree feedback to the next level. Alex and Paddy combine experience in the industry with superb analytical skills enabling you to obtain tangible results.
- Industry: Professional Training & Coaching
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best 360 tool I've found
Reviewed on 16/09/2021
I use Spidergap 360 to enable clients to see themselves through the eyes of others so they can build tangible plans for their personal growth. I have found the tool easy and intuitive to use and both the customer service and self-help excellent.
Pros
Adaptability both in terms of questions and design
Ease of Use/ Intuitive for both set-up and post-assessment coaching
Clear, easy to understand outputs
Value for money
Excellent customer service
Cons
Would love to be able to custom design the front cover without needing tech support
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome customer experience and use friendly options to navigate
Reviewed on 25/07/2017
Pros
The support from the Spidergap team is fantastic, friendly and quick. Customized options eases the use of the tool.
Cons
as of now nothing to like least.. I hope the team is working on improving the technical functionalities of the tool.
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fit for purpose design with great support
Reviewed on 23/09/2019
I used the Spidergap 360 as a leadership assessment tool for a team on a development journey. I was able to customize the questions to align with the company values and mission. After completing the reports I gave face to face feedback to each manager to discuss their report and develop an action plan. We then embarked on a development journey through a 2-day team workshop. The 360 reports helped us to create self-awareness and opened up the feedback conversation so that the team could engage at a much different level. This was an essential part of the team journey.
Pros
I chose this software because the reports and results are professional, easy to understand and customizable.
I ended up getting so much more than I anticipated. The service and technical support I got the team was exceptional. The tool was so intuitive and easy to use and the way in which I could set it up to improve team performance was really valuable.
Cons
Not much, I must say. I needed to be able to send an assessment "back" to the step where a user can re-select their participants without losing data already completed which the system can't currently do. That was the only aspect that I would improve.
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Long-term Spidergap User
Reviewed on 21/09/2018
We've used Spidergap in our company, Arcus Consulting for years - since it was first launched. We use it as part of our consulting and training work with clients seeking 360 feedback.
We've found the customer support from Spidergap to be exceptional - highly responsive and going out of their way to help us.
Pros
Very easy for feedback providers to use - we've never had anyone say they don't understand how to use it.
So easy to set up a new project based on previous projects and then edit the design
Clear, crisp outputs and reporting
Cons
I have nothing to add to this 'Cons' section
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Review Source
Overall rating
- Ease of Use
- Customer Support
Flexible 360 tool for consultants and companies
Reviewed on 18/06/2015
Spidergap has allowed us to offer our clients a level of service for 360 degree feedback we weren't able to offer before. The tool is easy and economical - and also follows 360 degree feedback best practice. We have used it for large and small projects and the structure easily adapts. Being able to customise to our client requirements is invaluable. Sometimes I'm hesitant to recommend software due to poor support, but the absolute opposite is the case here. The customer service I've received for a range of queries and assistance requests had been nothing short of excellent. Highly recommended!
Response from Spidergap
Thank you Susan, I'm so glad that Spidergap has been able to help you and your clients in such a variety of projects.
We look forward to continuing to work with you in future.
Kind regards,
Alexis
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Great functionality and customer support at Spidergap!
Reviewed on 07/04/2017
We recently came across Spidergap's 360 feedback tool and found it easy to use, stable and flexible. We feel that options to customize the questionnaire and feedback reports are well thought through and easy to execute. What I liked most was the friendliness, technical expertise and prompt service from the Customer Service team - they really want to help and clarified even the smallest of doubts. Congratulations guys - you've developed a superb tool and provide fantastic support!
Response from Spidergap
Thanks so much for your feedback Girish, I'm really glad you find Spidergap is helpful in running your 360 feedback reviews. I'll pass on your comments to the team, and we look forward to supporting you in future!
All the best,
Alexis
- Industry: Human Resources
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent! I truly recommend.
Reviewed on 26/10/2016
I was looking for some easy-to-use, cost-optimal, flexible system for 360 feedback collection. Spidergap fully meets my needs!
Pros
flexibility, ease of use
Cons
that I cannot select single assessment scale (need to compare target performamce with current performance)
Response from Spidergap
Thanks for your review Ewa, we're glad you got value from Spidergap.
Just one minor point, you mentioned that it isn't possible to use only current performance rating - sorry for the misunderstanding, this is actually possible (see: https://www.spidergap.com/help#!articles/465-2646-can-i-just-get-feedback-on-current-performance-rather-than-current-vs-desired )
We'll try to make this clearer in future. Please let us know if you'd like a call to discuss further or help you get this set up.
Thanks,
Alexis
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Review Source
Overall rating
- Ease of Use
- Customer Support
Great Product
Reviewed on 20/04/2015
This was a great product and just what I was looking for. Too many 360 programs require a high number of employees you are evaluating in order to get a price point that is respectable. I wanted this for myself and I did not want to spend a ridiculous amount. This is perfect for any individual looking for personal development, or a small not for profit organization. The user interface is very easy and the summaries are very detailed.
Response from Spidergap
Thank you so much for your review Drew, I'm really glad you got use from Spidergap and look forward to working with you again in future.
Kind regards,
Alexis
- Industry: Management Consulting
- Company size: Self Employed
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Flexible and high quality 360 feedback tool
Reviewed on 17/02/2020
I was able to rn a very usful 360 process for a Leadership Team with relative ease.
Everyone received useful feedback and the resports were easy to use and share with each other.
Pros
I enjoyed working with it! It is easy to use and highly adaptable - so I tailor it exactly to my clients needs. There are lots of resources for learing how to use the features, and also very responsive custmer care team. I never waited longer than an hour for a response that solved my issues.
Cons
Overall I prefer human contact so using email and the internet interface took a bit of getting used to.
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Overall rating
- Ease of Use
- Customer Support
Very easy to use but powerful
Reviewed on 03/08/2015
I have conducted many 360 evaluations in the past through email, printed forms etc and Spidergap was the first online tool I have worked with. I was impressed with how easy the site was to use and how it made the whole process seamless for me and for the people performing the reviews. I like how easy it is to customise and the guidance is excellent.
Response from Spidergap
Thanks so much Guy, I'm really glad you've found Spidergap powerful and seamless. We look forward to continuing to work with you in future.
Kind regards,
Alexis
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Review Source
Overall rating
- Ease of Use
- Customer Support
CEO review tool
Reviewed on 02/08/2015
Was a great comprehensive tool, only made minor adjustments to the questions to suit our needs, was extremely easy to use and everyone who was requested to do a review said it was very easy to follow.
Response from Spidergap
Thank you Kayla - it is great to hear that Spidergap has been well received and by your leadership team.
Do let us know if there is anything else we can do to help, and we look forward to supporting you with your 360s in future.
Kind regards,
Alexis
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Review Source
Overall rating
- Ease of Use
- Customer Support
Above and beyond
Reviewed on 11/10/2015
We searched many different options for our company's first 360 Degree Feedback Leadership Survey, and we chose Spidergap because of the reasonable and flexible pricing structure, and because the interface is extremely intuitive. An added bonus: Amazing, friendly and prompt customer service!
Response from Spidergap
Thanks Elizabeth, that's great to hear. Please do let us know if there is anything we can do to help further or improve our service.
All the best,
Alexis
- Industry: Education Management
- Company size: 51–200 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A very easy and exceptionally effective 360 Feedback Tool
Reviewed on 29/01/2021
Very easy to deal with - great introductory demo call, simple pricing, really easy and effective tool to get 360 feedback. Highly recommend the whole thing.
Pros
Very easy to set up and administer, excellent online step by step guidance plus access to real people if you need help. A great standard set up but quick and easy if you want to customise any part of it.
Cons
Nothing really! All worked brilliantly. It would be difficult to find anything which could be improved
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Review Source
Overall rating
- Ease of Use
- Customer Support
Excellent Product and Great Customer Service
Reviewed on 02/03/2015
I started using Spidergap shortly. We did a trial assessment that proved very successful, easy to use and very smooth for end users.
Eventhough we were used to a multilanguage system, the platform is so customizable that we managed anyways. We are lloking forward to a native multilanguage platform, though.
Customer service is great, time of response are timely and always very kind.
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Review Source
Overall rating
- Ease of Use
- Customer Support
Good customer service
Reviewed on 19/08/2015
I just started using Spidergap and anytime I have had a question or needed assistance the response was quick and they were always very clear with instructions. Very impressed with Spidergap. I had looked at a number of online assessment organizations and Spidergap was the easiest to use and a very affordable price.